Healthcare Perspectives 360

This episode focuses on patient advisory councils—what they are, what they do, and how they help both clinicians and patients.During this episode you will: Understand the difference between patient advocates and patient advisory councils  Recognize that PFAC composition should reflect the patient population it represents to avoid bias—with a goal to hear ALL voices, not just the majority Listen to how PFACs promote patient-centered care and improve patient safety by representing the patient’s perspective Explore how clinicians can partner with PFACs to advocate for positive changes in healthcare systems Check out this White Paper from Coverys that provides groundbreaking insight into patient engagement: https://www.coverys.com/knowledge-center/the-importance-of-patient-engagementLink to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber

This episode discusses what the engaged patient looks like and how to set the stage for success as a clinician or patient. Panelists discuss the influence of artificial intelligence on the clinician-patient relationship and the importance of trust between clinician and patient to facilitate communication and engagement. During this episode you will: Hear discussions on how online information and artificial intelligence have affected patient-clinician interactions Learn how trust is central to patient engagement Understand how documentation in the patient record can build—or break down—trust between a patient and their clinicianHear how clinicians practice a whole-person view of patients, rather than goal-based care that focuses solely on a disease or physiological systemCheck out this White Paper from Coverys that provides groundbreaking insight into patient engagement: https://www.coverys.com/knowledge-center/the-importance-of-patient-engagementLink to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber

This episode discusses why it is important for patients to be engaged in their own healthcare and how data support their involvement. Panelists discuss the relationships between patient engagement, patient satisfaction, and clinician well-being. During this episode you will: Hear the importance of nurturing the patient–healthcare professional relationship as a partnership Listen to a discussion regarding a patient who might be viewed as “difficult” but may actually be looking for more engagement with their clinician and to be partners in their care, representing an opportunity to increase trust in the relationshipExplore the positive correlation between patient engagement and clinician well-beingLearn that trust between the patient and their healthcare professional enhances engagement, thereby positively influencing care outcomesCheck out this White Paper from Coverys that provides groundbreaking insight into patient engagement: https://www.coverys.com/knowledge-center/the-importance-of-patient-engagementLink to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber

In this final episode of our Clinician Well-Being series, the panel discusses which strategies are effective in improving wellness and which are not effective. The discussions will highlight recent evidence regarding wellness resources and how to maximize efforts—even small ones—to improve clinician well-being. During this episode you will: Hear that pizza parties and lip service from leadership don’t improve clinician well-beingListen to expert discussion on what clinicians really need from their leadership and organization to improve well-beingUnderstand that clinician well-being is a top-down strategy for successIdentify hope as a trait directly linked with well-beingLink to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber

This episode discusses what clinicians want and need to attain and maintain well-being in their professional roles. Discussions will touch upon the great resignation in healthcare and the factors that fueled this phenomenon, as well as ideas for improved retention of clinicians. Opportunities for evidence-based interventions to promote personal well-being will be shared. During this episode you will: Hear viewpoints on the great resignation in healthcareLearn how younger healthcare staff are positioned to advocate for improvements in clinician wellnessGet information on evidence-based interventions that increase individual wellnessGain insight on the needs and wants of clinicians to promote staff retention and recruitmentLink to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber

This episode discusses the consequences of clinician burnout in the care of patients, as well as  the consequences for the clinicians themselves. The discussion will explore the evolving understanding that clinician burnout is not an individual weakness but instead a systemic issue within healthcare. During this episode you will: Learn how the COVID-19 pandemic worsened existing burnout in US healthcare cliniciansRecognize that burnout is not a fault within an individual clinician but rather an occupational phenomenon experienced by people who work in healthcare Understand that although burnout is a systemic issue, individual clinicians can take actions to improve their personal resiliencyLink to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber

This episode describes the science behind clinician well-being, which is key to combatting burnout. The effects of clinician well-being on patient care outcomes are discussed, as well as how a culture of stoicism has contributed to burnout. During this episode you will: Hear the evidence behind how humans are “hardwired” to notice the negatives Recognize the deleterious effects on patient care when clinician well-being is not prioritized Listen to viewpoints discussing how the culture of stoicism in healthcare has led to a crisis in clinician well-beingLink to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber

Today we’re talking about the onus on medical professionals to address medical misinformation and promote improvement in public health. During this episode you will: Hear how misinformation may erode trust between clinician and patient Listen to methods to counter misinformation while bolstering trust between clinician and patient Hear opportunities to guide patients toward credible medical information sourcesLink to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber

Today we’re talking about methods clinicians can use to manage patient care when misinformation is driving patient decisions.During this episode you will: Hear conversation regarding the use of professional literature to correct misperceptions  Learn how accurate knowledge may not impact behavior when fear is involved  Recognize that misinformation from patients presents an opportunity for open dialogue Link to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber

Today we’re talking about how misinformation creates disparities in healthcare for patient populations and particularly how this problem affects marginalized populations. During this episode you will: Hear how misinformation historically has been portrayed and perceivedUnderstand how misinformation affects trust in the healthcare system Gain information on how misinformation widens disparities in healthcareLink to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber

Today we’re talking about the sociological drivers behind medical misinformation occurrence and spread.During this episode you will: Hear the sociological science behind the spread of medical misinformation Learn about the scope of influence that social media companies have regarding medical misinformation Explore how medical misinformation may mutate and spread across multiple social media platforms Link to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber

In this episode, we’re talking about The Joint Commission’s mandate to collect data on patients’ health-related social needs and the importance of portraying a non-judgmental attitude to engender trust between patients and clinicians. During this episode, you will: Explore reasons patients may not be willing to share SDOH data with clinicians  Reflect on implicit biases that may exist when analyzing SDOH data reported by patientsHear about ways to manage personal responses when observing systemic shortcomings that may contribute to disparities in healthcare Link to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber

In this episode, we’re talking about The Joint Commission’s mandate to collect data on patients’ health-related social needs and the aggregate effects that may influence clinician wellness.During this episode, you will: Gain firsthand perspective regarding how clinician wellbeing may be affected by the inability to meet patient needs  Reflect on the myriad risks present when identified patient needs are not metConsider systemic barriers that complicate both wellbeing and need fulfillment Link to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber

In this episode, we’re talking with Dr. Anthony Cheng, Rebekah Schiefer, and Josh Hyatt about The Joint Commission’s mandate to collect data on patients’ health-related social needs and the challenges associated with equitable resource allocation. During this episode, you will: Hear perspectives on the legal and ethical onus to respond to the needs identified by patients Learn how a trusting relationship between patients and clinicians is necessary to best identify and prioritize patient needs Explore the need for organizations to partner with each other to coordinate equitable resource allocation Link to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.Music and lyrics: Nancy Burger and Scott Weber

In this episode, Dr. Anthony Cheng, Rebekah Schiefer, and Josh Hyatt discuss The Joint Commission’s mandate to collect data on patients’ health-related social needs and the ethical issues surrounding this data collection.During this episode, you will: Hear perspectives on the ethical issues that are present when collecting information on patients’ health-related social needsConsider the legal/risk issues surrounding this initiative Appreciate the ethical obligation that clinicians feel to meet their patients’ needs in all aspects of care Link to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber

In this episode, internist Dr. Danielle Ofri, nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss communication shortcomings and how they may fan the flames of patient anxiety and anger toward the healthcare system.During this episode, you will: Hear how the complexity of the healthcare system can create patient expectations that are difficult for clinicians to meetLearn how miscommunication can contribute to unmanaged expectations and patient angerGain knowledge of what can be done to help reduce patient and provider anxietyLink to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber

The 21st Century CURES Act, also known as Open Notes, has resulted in patients having rapid access to their medical information—sometimes even before their doctor sees it. In this episode, Dr. Danielle Ofri, nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss the good and the bad of this recently enacted legislation. During this episode, you will:Hear why some clinicians have changed their documentation habits Understand concerns defense attorneys may have about this legislationLearn how patient navigators can helpRecognize process changes that can help clinicians and patients adjust to these changesLink to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber

In this episode, we discuss the future of telemedicine. Dr. Danielle Ofri, nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss the use of telemedicine during the pandemic and its place in medicine going forward.During this episode, you will:Understand why communication issues are a concern with telemedicineHear how one physician went from telemedicine skeptic to telemedicine believerAppreciate the steps needed to make telemedicine a routine part of healthcare delivery Link to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber

In this episode, we discuss the topic of travel nurses. Internist Dr. Danielle Ofri, Nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss the pros and cons of utilizing and working with temporary (or agency) nursing staff.During this episode, you will: Learn physicians’ perspectives on working alongside travel nurses during the pandemic Consider the risks associated with utilizing agency personnel Understand how travel nurses may become scapegoats for suboptimal care Appreciate what the best travel nurses have in common   Link to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber

In this episode, we discuss how clinician wellness is more than resiliency, slow breathing, and yoga classes. Listen in as emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore share their perspectives for self-care in this “new normal” of healthcare. During this episode, you will: Consider the difference between self-care and systemic change as it relates to clinician wellness Explore why it is important to expand the concept of wellness beyond just cliniciansUnderstand the connection between supply chain shortages and moral injury Gain a quick and easy way to gauge your staff’s emotional batteryAppreciate the difference between burnout and mental illnessLearn what great hospital administrators are doing during this challenging time Hear about the “Scarlet Letter” that needs to be banished from healthcareLink to TranscriptCoverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ. Music and lyrics: Nancy Burger and Scott Weber