Claim OwnershipPeople & Profit with Susan West
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© 2023 People & Profit with Susan West
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Choosing between people and profit is a myth. You can’t put one over the other, even when “people over profit” may sound more appealing to anyone listening. Running a business requires money, which inherently requires responsibility—to your shareholders, customers, and most of all, your employees. Success comes from operating with the mindset of “people AND profit.” You can lead with love while creating wealth. Join The [RE] Frame’s Susan West, president and district manager of Fidelity National Title of East Florida, to expand your growth potential like never before.
22 Episodes
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Things are taking a spine-tingling twist this week on The [RE]frame. Susan West is joined by her [RE]frame counterpart and Vice President of Operations at FNT East, Ashley Scipioni, for an eerie adventure into the world of title insurance’s most terrifying tales. Because sometimes the scariest thing in real estate isn't the market; its title insurance’s ghostly liens, probates, and missing heirs lurking in the shadows.Get the latest updates on real estate, title insurance and The [RE]frame by...
In the latest episode of People & Profit, Susan West returns with her esteemed Fidelity colleagues, Alicia Cosby, President of Chicago Title Oklahoma, and Paula Hester, Esq., President of North Texas Operations. Moderated by The [RE]frame's Jesse Pittman, Director of Sales AVP for Fidelity National Title, this powerhouse of leadership delves directly into the world of title insurance and navigating the intricate landscape of closings and transactions. They share insights on overcoming com...
2023 marked a career milestone for Susan West: three decades within the title insurance industry and Fidelity National Title. To commemorate this impressive tenure, Susan reflects on this episode of People & Profit. She gives her top three lessons learned as a leader in the title insurance industry and president of FNT East.Get the latest updates on real estate, title insurance, and The [RE]frame by subscribing to their newsletter, The [RE]cap. https://www.thereframefnt.com/newsletterRate...
In this episode of People & Profit, host Susan West is joined by her esteemed Fidelity colleagues and counterparts, Alicia Cosby, President of Chicago Title Oklahoma, and Paula Hester, Esq., President of North Texas Operations. Moderated by The [RE]frame's Jesse Pittman, Director of Sales AVP for Fidelity National Title, this episode features an engaging roundtable discussion and expert perspectives on the current realities and exciting opportunities within the title insurance industry. S...
Episode Description: You don’t know what you don’t know! On today’s episode of People & Profit, Susan West outlines the common mistakes and misconceptions when it comes to being prepared for buying your first home—and many are not what you think! Susan offers efficient solutions, sage advice from her storied 20-plus-year career in the title insurance industry, and more. Tune in and you’ll arrive at the closing table educated and prepared for it all.Get the latest updates on real estate, t...
Today on People & Profit, Susan West delves into a topic that is near and dear to her heart: title insurance. In the episode, Susan breaks down the fundamentals of title insurance, including why you need it as a home buyer and what it protects you from. She also outlines the qualities and securities that make up a reputable and helpful title insurance provider and team. If you are preparing to purchase a home, this is a can’t miss episode!Get the latest updates on real estate, title insur...
Today on People & Profit, Susan West shares her perspective on what successful leadership looks like and why it is not found in your comfort zone. Susan expands upon the power of delegating, the impact of saying ‘yes, and’ instead of ‘yes, but’ when collaborating, and leaves you with concrete advice (and some tough love) to reflect and build upon in your leadership approach. It’s time to leave your insecurity at the door and do what is best for your people and consequently, your profit.Fo...
In today's episode of People & Profit, Susan West delves into the benefits of a mental fitness regimen. Susan highlights the foundational knowledge needed to put the regimen into practice and the surprising effects that mental fitness has on your confidence, your success, and your teams’ success. Tune in and exercise your mind! Follow The [RE]frame on social media: Instagram: @thereframe_fntFacebook: www.facebook.com/thereframefnt LinkedIn: www.linkedin.com/company/re-fram...
What is proper behavior and etiquette for the boardroom? The latest episode of People & Profit explores just that, with Susan West discussing the benefits and challenges of a lot of personalities and opinions in one room. She expands upon the difference between judgment and discernment and the pitfalls of being a “yes” or “no man.” Tune in for more wise insight gained from Susan’s two decades of experience as a leader at a fortune 200 company, Fidelity National Title. &nb...
In this episode, Susan West outlines how she has successfully served all 67 counties of Florida as a title insurer. Susan shares her impressive yet simple strategy that emphasizes the importance of adapting to the intrinsic community and understanding their unique real estate needs, especially in an ever-changing market. By paying attention to the details and appreciating the nuances of each community, she has created more opportunities for her team and clients at Fidelity National Title East...
In the latest installment of “People & Profit,” Susan West provides valuable insight on achieving success in a professional capacity, drawing from her extensive experience in the title insurance industry (with right at a decade in banking as well). Drawing from her four decades of wisdom, Susan revisits her career highlights and obstacles, including the pivot of the 2008 housing market crash. Throughout, though, Susan emphasizes the importance of a practical approach to business operation...
Celebrating her milestone win of completing (and exceeding) 10 podcast episodes, Susan West gives a retrospective of all 2022 “People and Profit” episodes. For Susan, 2022 was a year of new beginnings, learnings, and a brief bout of imposter syndrome, but through all her character was consistent as was the education. Tune in to learn the top takeaways from each episode and Susan’s inspiring perspective on 2023. Follow The [RE]frame on social media:Instagram: @thereframe_fnt Facebook:&nbs...
With the housing market in flux, commercial real estate slowing down, and interest rates rising, the real estate industry has similarities to 2009. But 2023 is all about the [RE]frame and where you can find opportunity with positive outcomes—no matter the market. In this episode of “People & Profit” Susan West is joined by special guest, Paula Hester, ESQ, President of North Texas Operations at Fidelity National Title Together, and her Fidelity East Florida colleague Ashley Scipioni. Thro...
Nothing good comes out of gossip. Negativity begets negativity. And most importantly, gossip detracts from creating actual change. If we want to change the way things operate in the workplace we have to be willing to address frustrations productively. As leaders, it is our responsibility to lean in and model this example. In this episode of “People & Profit,” Susan West shares tangible tips for managers and rising leaders to better navigate the inevitable workplace watercooler talk.Follow...
There is something debilitating about hiding what we’re most proud of about ourselves. We don’t need to be boastful, but we can acknowledge the grit, tenacity, and perseverance that went into our success. Besides, we’re only ever really competing against ourselves, anyway. In this episode, Susan shares how—and why—we can be healthy by design. Because we have more power over the stories we choose to tell ourselves than we might think. It’s not just luck.Follow The [RE]frame on social media: In...
Susan is as disciplined as they come, and there is no escaping her desire and drive to constantly become better, whether it’s at work, at home, or in the gym. Her unwavering determination is the bedrock of her character, and she inspires that same determination in her team and everyone around her. Listen for a healthy dose of honesty as Susan challenges you to consider how you’re defining your true character.Follow The [RE]frame on social media:Instagram: @thereframe_fnt Facebook: www.fa...
When things go wrong in business it’s only natural that tensions rise. But you can overcome any obstacle with the right mindset. In this episode of ‘People and Profit,’ Susan West is joined by her long-time mentee, trusted partner, and friend, Ashley Scipioni, to remind you why there is no crisis you cannot handle. Ashley is the Vice President and Assistant District Manager for Fidelity National Title of East Florida, and one of the members of The [RE]frame. Throughout their 20-year working r...
Are your expectations in line with your team? Yes you told them, yes you trained them, but you need to inspect what you expect from them—that is your responsibility as a leader and manager. Listen to episode four of “People & Profit” with Susan West for a healthy dose of leadership development and inspiration.Follow The [RE]frame on social media: Instagram: @thereframe_fntFacebook: www.facebook.com/thereframefnt LinkedIn: www.linkedin.com/company/re-frame-fnt Follow Susan West ...
What makes a “good man” these days let alone a “good husband?” After two divorces and raising four kids, Susan has reflected on this question deeply. Listen to her open up and share how her personal relationships directly influenced the way she chose to raise her boys to become men.Follow The [RE]frame on social media:Instagram: @thereframe_fntFacebook: www.facebook.com/thereframefntLinkedIn: www.linkedin.com/company/re-frame-fntFollow Susan West on social media:Instagram: @fntsusanwestLi...
Work-life balance is a myth, no matter how hard we try to convince ourselves otherwise. So let’s stop trying to force a square peg in a round hole and face the music. It IS possible to succeed in both your personal life and career. Listen to Susan’s story, and be inspired to embrace your role as a parent as the strength it really is in the workplace.Follow The [RE]frame on social media:Instagram: @thereframe_fnt Facebook: www.facebook.com/thereframefntLinkedIn: www.linkedin.com/company/...
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