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© 2024 Now That's IT: Stories of MSP Success
Description
Now that's IT: Stories of MSP Success dives into the journeys of some of the trailblazers in the Managed Service Provider industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.
Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew, Now, That's IT.
This podcast provides educational information about issues that may be relevant to information technology service providers.
Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice.
The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent.
Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors.
The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe.
All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.
30 Episodes
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Sit down with James Bartrop, the founder and managing director of ShadowSafe, a leading cybersecurity and IT services MSP based in Brisbane, Australia. James takes us through his incredible journey from a solo entrepreneur grappling with the early challenges of running his own business to building a scalable and successful MSP.Discover how James navigated the ups and downs of the MSP world, from working in a national IT firm to striking out on his own, and the pivotal moments that shaped his ...
In this revealing episode of "Now That's IT," Luis Giraldo, Chief Experience Officer at ScalePad, shares his unique journey from a world-class musician to a revered MSP advocate, discussing cthe pivotal transitions and decisions that shaped his career and how his background in music provided a rhythmic foundation for his innovative approach to MSP advocacy.Tune in as Luis provides actionable insights on navigating vendor relationships, leveraging personal experience to foster industry change,...
Doug Alexander's story is nothing short of remarkable, showcasing his transition from the sales battlefield to the c-suite to the boardroom. With riveting tales from his EMC sales days and insights into his aggressive methodology, Doug's narrative is a treasure trove for anyone looking to inject entrepreneurial vigor and a competitive edge into their career.Join us as we peel back the curtain on how to morph a complacent lifestyle business into a growth juggernaut. Doug shares his playbook on...
Mark Sangster, cybersecurity expert and Chief of Strategy at Adlumin, brings his rich experience from BlackBerry, Intel, and Cisco, and delves into the intricacies of cybersecurity strategies that can empower MSPs. Mark and N-able's Chris Massey explore valuable perspectives for owners and leaders of MSP, highlighting effective practices in risk management, the importance of a robust security posture, and insights into the MSP market's evolving challenges. Tune in for an in-depth convers...
From the pages of English literature to the scientific studies, to leading growth for an MSP. That's the narrative arc Bente Roycroft, CEO of Accurate Network Services, shares with us, painting a vivid picture of her transition from environmental consulting to leading a thriving IT business. Bente reveals how an appreciation for the written word set the stage for triumphs in hiring, HR, accounting, and strategic business planning. The chemistry between Bente and her business partner, Luk...
Unlock the secrets of IT compliance as we're joined by Bill Smeltzer, Chief Strategy Officer at Focus Technology Solutions. Bill brings a treasure trove of expertise, particularly on the intersection of healthcare and IT. We explore the compliance challenges that small medical practices face and how these hurdles are steering them towards affiliations with larger entities. Bill's strategic insights reveal the pivotal role of outsourced compliance partners in today's complex regulatory landsca...
From a simple door-to-door salesman to the heights of the UK's tech industry. Meet Alan Turnbull of Kick ICT Group Ltd, whose meteoric rise from a civil servant to MSP industry leader is nothing short of inspiring. With a candid recount of his early days, Alan takes us behind the scenes of his strategic move into the tech world, the game-changing acquisition of Castle Computer Services, and how mentorship fueled his ascent. This episode isn't just a narrative of one man's journey; ...
Set your sights on the future of the MSP industry with the first ever MSP Horizons Report, jointly produced by N‑able and international MSP-focused research firm, Canalys.This episode featuring industry experts, including N‑able CEO John Pagliuca and Canalys Chief Analyst Jay McBainis, is from Beyond the Horizon - a virtual discussion on insights from our new study in partnership with Canalys, The MSP Horizons Report 2024: Futurology insights to transform your IT business.Over the next three ...
Dive into the extraordinary journey of Hywel "H" Ifans, who turned his college side gig into a booming IT empire. In this episode, H, the brain behind BCCIT, reveals the critical moves and strategies that catapulted him from a tech enthusiast to a renowned Managed Service Provider (MSP) owner. Witness an entrepreneurial odyssey where determination fuses with savvy decisions, from pivotal management buy-ins to buy-outs, forging the path of a top-tier tech leader. Beyond business success,...
This inspiring episode traces Chris Soutar's remarkable evolution from a Best Buy sales floor to becoming a powerhouse in the managed services industry. It's a masterclass in adaptability and ambition, offering an inside look at the dynamic and often unpredictable path of career growth in the rapidly evolving IT and managed services arena. Hear Chris share his personal experiences and invaluable insights, providing a guiding light for anyone dreaming of or considering a significant career shi...
This episode was recorded at an N-able Business Transformation event, Escape Velocity: Getting to $2M, in Austin, Texas. From Ori Segall's beginnings as a hands-on technician to his rise as a Chief Technology Officer in the MSP industry, his story showcases the pivotal role of standardization and cybersecurity in the growth and scaling of MSPs. Ori provides a blend of unique strategies and personal stories, shedding light on the hurdles and victories faced in keeping pace with the ever-e...
Hear how Jimmy Puckett, an MSP visionary, transformed the tech landscape through the power of automation. Jimmy shares his journey, revealing how leveraging automation not only revamped his business but also set new benchmarks in the industry. Get ready to explore the impact of technology evolution and uncover the game-changing potential of automation in managed services. This episode is a must-listen for anyone in the MSP world looking to stay ahead of the curve and harness the full potentia...
In this compelling episode, recorded at the N-able Business of Security event in Austin, Texas, join us as we explore the remarkable journey of Christian Kelly, the visionary behind Xantrion's transformation. As Chief Technology Officer and Chief Information Security Officer, Christian shares his strategic insights on the pivotal decision to shift Xantrion's focus towards security, a move that not only redefined their business model but also set a new standard in the Managed Security Service ...
In this episode of the "Now That's It" podcast, host Chris Massey sits down with Scott Bernoudy, a seasoned IT professional, entrepreneur, and owner of Open Approach. Dive deep into Scott's unexpected entry into the world of IT, starting from his days at a bike shop to a dairy farm, to becoming the owner and CEO of a thriving MSP. Listen as Scott reflects on the challenges of his early business days, the importance of adaptability, and the transformative power of peer groups. From discussing ...
Ted Clouser, owner of PCA Technology Solutions shares his inspiring entrepreneurial story. Ted talks of starting his own computer business at the ripe age of 16 from a rural Pennsylvania dairy farm to becoming the Executive Vice President and eventually the owner of PCA Technology Solutions. He reveals his battle with depression, his deep faith, dedication to customer service, and how the tumult of the COVID-19 pandemic offered him a surprising level playing field to thrive.Join us as we expl...
Dave MacKinnon, N-able Chief Security Officer is our guest today with an impressive career journey to share. From the early days of horsing around with a Commodore 64 to becoming a major cybersecurity player, Dave's story is a perfect blend of nostalgia and cutting-edge tech.We chatted with Dave about everything from his tech roots to his unique approach to leadership. He has a knack for creating a dynamic, trusting environment among his teams, which he attributes to his three golden work rul...
Ever wondered how a couple of fresh college graduates managed to carve a respectable niche for themselves in the cutthroat world of managed services? Tune in to our riveting session with John Joyce, a pioneer in the industry, as he narrates his remarkable journey. From setting up a business right out of college with his friend to successfully navigating mergers and acquisitions, John's narrative is filled with nuggets of wisdom and pivotal moments that played a defining role in their growth.N...
Launching a business as a teenager, navigating the complexities of the entrepreneurial landscape, all while learning to face and overcome significant challenges. That's exactly what our guest, Andrew Hollister, did on his unconventional journey to becoming the successful founder of SimpleTech Innovations. In our conversation, he candidly shares his compelling story, packed with lessons learned, resilience, and adaptability. Andrew pinpoints this as a significant moments in his grow...
Get ready to embark on a tactical journey through the thrilling world of Managed Services and Mergers & Acquisitions with our insightful guest, Australia's Ryan 'Fuzzy' Spillane. Brace yourselves as Ryan takes us through his compelling entrepreneurial journey, from his humble beginnings at the age of twelve, to becoming a global M&A guru. Together, we’ll canvass the evolution of managed services over the past quarter-century, and unlock the revolutionary concept of fixed price contrac...
Talk about a journey of resilience and redemption! Today, we present an intriguing narrative of Matt Hutter who transformed his side gig into a thriving enterprise, all while navigating the tumultuous terrains of a recession and family life. Matt recounts his humble beginnings, the trials he faced in the 2008 recession, and how his tech expertise helped build a sustainable business.Matt discusses the real value of networking, the art of right hiring, and nurturing talent through mentoring. Ma...
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