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Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
16 Episodes
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In this solo Culture Byte episode, Sue shares a story about how setting goals helped a department change its culture and behaviors. The department focused on reducing absenteeism and created a social contract to achieve this goal. They recognized and rewarded employees with perfect attendance, tracked attendance on a graph, and even created a challenge for a whole pay period of perfect attendance. As a result, absenteeism decreased, patient satisfaction with cleanliness increased, overtime we...
In this episode, Sue and Kevin discuss the connection between setting and achieving goals and organizational culture. They emphasize the importance of goal setting in driving culture change and employee engagement. Kevin shares his experience with implementing a goal cycle at Tamarack Health and how it has transformed the organization. They also discuss the role of accountability and ownership in the goal-setting process and the impact of goals on patient care. Overall, they highlight the nee...
In this episode, Sue welcomes Capstone’s Co-Founder Jane McLeod, to discuss the importance of teamwork and how it can maximize momentum in an organization. Jane shares examples of fostering teamwork, such as COO Brian Rauzi's Team 90th and highlights the key elements of effective teamwork: belief, connection, and consistency. They emphasize the need for leaders to inspire belief in the team's goals, foster a sense of connectedness among team members, and consistently align teamwork with all a...
In this episode, Sue discusses the communication challenges faced by leaders and employees in organizations. She highlights the problem of communication not being received by the intended recipients, leading to frustration and confusion. Sue introduces the concept of 'splatter' as a common mistake made by leaders, where they try to communicate important information through multiple channels, resulting in a moving target and information overload. She emphasizes the need for a specific and cons...
Dr. JoNeil Conley shares her experiences and lessons learned in nursing leadership. JoNeil shares some personal examples of bullying stories which led her to researching bullying and developing the 3C Method to guide organizations to decrease and address incivility. The conversation emphasizes the need to be proactive and courageous as individuals and organizations when it comes to having and upholding standards of conduct.The conversation explores the 3C model for addressing toxic behavior i...
In this episode, Sue welcomes Courtney Kloehn, a Capstone transformational coach, who shares her experience in her organization, where they tackled the project of defining and aligning their standards of behavior with their core values. The conversation highlights the importance of consistency in reinforcing behavior standards and the challenges and opportunities in changing and merging organizations. Episode Insights and TakeawaysStandards of behavior are essential in healthcare organiz...
In this episode, Sue discusses the impact of trust, or lack thereof, between the administrative team and the board of directors. She draws on examples from her experiences as a senior executive in healthcare and highlights the need for trust between the board and the executive team to facilitate more effective decision-making . . . and speeding up the timeframe to achieving the desired results. She suggests two tactics to build trust: changing the definition of 'old business' on the board age...
In this episode, Sue interviews Charisse Oland about her experiences and lessons learned in healthcare leadership and governance. Charisse highlights real world examples of strengthening leadership and governance as pathways to creating stronger organizations, including improving results and a more positive and thriving workplace culture. The conversation emphasizes the need to focus on positive behaviors and reinforce them, rather than dwelling on what went wrong.Episode Insights and Takeawa...
In this episode, Sue welcomes Julie Coneset, a Capstone transformational coach, who shares her experience in healthcare and human resources, emphasizing the importance of organizational culture. Julie discusses the transformational journey her organization went through, starting with the departure of a CEO and the implementation of a new culture. She highlights the role of employee-driven teams in identifying opportunities for improvement, communication, and training needs. Julie emphasizes t...
In this short solo episode of Culture Bytes, Sue discusses the concept of readiness for culture transformation in healthcare organizations. She emphasizes the importance of continually strengthening the strategic pillars of people, service, and quality, and highlights that this work should always be a priority. Sue explains that instead of assessing readiness, it is more relevant to assess the change challenges that organizations will face in achieving their improvement goals. She also emphas...
Community hospital CEO Dan Rohrbach shares highlights from a decade-long journey of growth and improvement at Southwest Health. He emphasizes the importance of balancing speed and staff well-being, managing through crisis, investing in culture, and the value of external expertise. Gain valuable insights on attracting top talent and elevating your organization’s reputation through cultural investmentEpisode Insights & Takeaways:A strong culture can attract talent and make an organization a...
Adopt a nimble strategic planning approach that is actionable and adaptable, and then uncover and overcome learning needs in order to set people up for successEpisode Insights & TakeawaysA nimble strategic planning process is essential for success.Culture plays a crucial role in executing strategic initiatives successfully.Investing in learning and development can transform culture and drive growth.In this episode, Sue and guest Doug Morse discuss the importance of strategy and culture in...
Healthcare organizations are complex entities and consist of both tangible and intangible elements, all of which can be strengthenedEpisode Insights and TakeawaysGrowing and thriving organizations intentionally design and improve the intangible aspects of their organizationDon't leave culture to chance; deliberately change and improve itSimilar to the consideration paid to designing physical structures and work processes, executives can give thoughtful consideration to designing the culture.J...
Fostering collaboration among diverse teams and organizational tiers.Episode Insights and Takeaways:Assigning goals and creating employee-driven teams can enhance employee engagement and ownership.Building relationships and truly listening to employees are key to effective leadership and culture change.Rural healthcare provides unique opportunities for community engagement and a sense of purpose.In this episode, Sue welcomes Capstone’s Co-Founder Jane McLeod, as her guest. They discuss their ...
Net revenue grows 69.4% in 3 years - CFO credits culture change.Episode Insights and TakeawaysCulture is dynamic and constantly changing, requiring intentional efforts to shape and improve it.Deliberate culture change can lead to significant improvements in financial performance and other measures.Data, celebration, and leadership are key factors in successful culture change initiatives.In this episode, Sue interviews Matthew Streeter, the Chief Financial Officer for North Country Healthcare....
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your health...
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