Coaching for Leaders

JP Elliott: Future of HR JP Elliott has decades of experience as a Talent and HR executive at companies like DICK’S Sporting Goods, McAfee, and Lenovo. He’s seen the challenges HR professionals face in growing their careers and increasing their impact. He is the host of the Future of HR podcast and on a mission to help HR professionals increase their business impact and accelerate their careers. Leadership looks a little different if you head up a support role: human resources, IT, marketing, or finance. Often, we hear the term “business partner” used to describe what these leaders should be aiming for. In this conversation, JP and I explore how to shift from simply a “business partner” to a value creator. Key Points You’re not just an HR leader. You’re a business leader with HR expertise. Think like a CEO even if you’re in HR. Do this to be moving beyond an execution-only mindset. Design talent strategies based on the future, not on the past. Build systems that reward outcomes, not bureaucracy. Build talent strategies that differentiate your business. Forecast leadership needs 3-5 years out and build a pipeline for critical roles. Four questions that CEOs are asking: Are we focused on the right strategic imperatives? Are we operating effectively and efficiently? Are we optimizing our business model to create competitive advantage? Do we have a plan for sustainable and profitable growth? Resources Mentioned Future of HR podcast by JP Elliott Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Start Managing Up, with Tom Henschel (episode 433) How to Solve the Toughest Problems, with Wendy Smith (episode 612) The Mindset to Help Your Organization Grow, with Tiffani Bova (episode 633) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Graham Allcott: KIND Graham Allcott is an author, speaker, entrepreneur, and the founder of Think Productive, a leading provider of training and consultancy. He is the author of multiple books, including the bestseller How to Be a Productivity Ninja and his latest book, KIND: The Quiet Power of Kindness at Work (Amazon, Bookshop)*. “Nice” means telling people what they want to hear. “Kind” means telling them what they need to hear. The best leaders are kind. In this conversation, Graham and I explore how we can do a better job of following through. Key Points “Nice” means telling people what they want to hear, whereas “kind” means telling them what they need to hear. Kindness is both concern for others and concern for self. Just like with salted caramel, it’s best with the right balance. Leaders often do better articulating vision and values than they do with getting clear on expectations of value each person should provide. Being clear is an act of kindness in itself because it drives psychological safety. Use a personal mantra as a concise and powerful way to consistently remind people about what’s most important. Invite others to “give the last 20%” in feedback to uncover areas where clarity would help. Resources Mentioned KIND: The Quiet Power of Kindness at Work by Graham Allcott (Amazon, Bookshop)* Rev Up for the Week (Graham’s newsletter) Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes Five Steps to Hold People Accountable, with Jonathan Raymond (episode 306) How to Build Psychological Safety, with Amy Edmondson (episode 404) How to Give Feedback, with Russ Laraway (episode 583) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Ruth Gotian: Networking in the Age of AI Ruth Gotian is the former Chief Learning Officer and Associate Professor of Education in Anaesthesiology at Weill Cornell Medicine. Thinkers50 has ranked her the #1 emerging management thinker in the world, and she’s a top LinkedIn voice in mentoring. She’s the author of The Success Factor and, with Andy Lopata, The Financial Times Guide to Mentoring. Most of us recognize the value of building a better network, but we also know the time and dedication it takes. In this conversation, Ruth and I explore how we can use AI tools to do some of the administrative legwork so that we can spend more time on the real relationship-building. Key Points McKinsey reports that since the pandemic, most people’s networks have shrunk or stalled. Consider the 90/9/1 rule: 90% of people lurk in online communities, 9% interact somewhat regularly, 1% post and lead the conversation. Use AI to enhance, not replace, your communications. Invite AI to do the administrative legwork (i.e. brainstorming, proofreading) so you focus on the human aspects. Ask AI to analyze speaker and attendee lists in advance at conferences in the context of your goals. Consider being the person that puts together an in-person dinner or gathering at a conference. Use AI to help you prep questions and discover the best people to invite. Ask AI to help complete your LinkedIn profile. An All-Star LinkedIn profile makes it substantially more likely that you’ll get surfaced to others. Resources Mentioned Networking in the Age of AI by Ruth Gotian Related Episodes How to Grow Your Professional Network, with Tom Henschel* (episode 279) How to Build a Network While Still Doing Everything Else, with Ruth Gotian* (episode 591) The Key Elements of a Powerful Personal Brand, with Goldie Chan* (episode 757) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Marty Dubin: Blindspotting Martin Dubin is a clinical psychologist, serial entrepreneur, business coach, and adviser to C-suite executives and Silicon Valley entrepreneurs. He has founded several companies, including a multimillion-dollar health-care company where he also served as CEO. He is the author of Blindspotting: How to See What’s Holding You Back as a Leader (Amazon, Bookshop)*. Whenever I ask leaders, “What’s getting in the way of you moving forward?” the most common answer I hear is, “Myself.” In this episode, Marty and I explore what’s likely holding you back and how you can take the first steps to get traction. Key Points Many leaders don’t recognize the need for change and succumb to an identity blindspot. You don’t have to change your identity, but there’s a mismatch between role and identity, that’s a major problem. Shifting your identity is not changing who you are. Identities help us to sort through people and situations so we know who we are in relation to them. An identity that many have worked before can get in the way today. Common ones are: imposter, independent thinker, rule follower, unworthy, entitled, rebel, and peacemaker. Look back through your calendar over the past three months and determine how well your activities match up with the identity your role demands. Embody the new identity you are aiming to shift to, even if you’re not yet feeling it. Resources Mentioned Blindspotting: How to See What’s Holding You Back as a Leader by Marty Dubin (Amazon, Bookshop)* Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes Six Questions Every Leader Should Ask Themselves, with Margaret Andrews (episode 750) How to See What Others Miss, with Kirstin Ferguson (episode 758) Show Up Better, Faster, with Claude Silver (episode 762) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Elizabeth Lotardo: Stop Solving Your Team’s Problems for Them Elizabeth Lotardo is a consultant, writer, and online instructor who helps organizations drive emotional engagement. Elizabeth writes for Harvard Business Review, is a Top Voice on LinkedIn, and the author of Leading Yourself: Find More Joy, Meaning, and Opportunities in the Job You Already Have. She’s also the author of the Harvard Business Review article, Stop Solving Your Team’s Problems for Them. Jumping in to solve problems feels like we’re doing important work. The issue is that leaders need to be enabling work – both for scale and to grow the skills of others. In this conversation, Elizabeth and I detailed how to get out of the trap of solving your team’s problems for them. Key Points Jumping in to solve a problem feels good in the moment for both parties, but creates long-term obstacles. The other extreme, asking people to only come with solutions, often shuts down learning for both parties. Shifting a habit of solving your team’s problems will feel awkward at first – both for your team and you. Rather than solving the problem for them, help remove the obstacle. Support doesn’t just have to come from the manager. Often, looking at the situation together will help surface what kind of support would actually help. We often assume that people are coming to us for answers. Sometimes, they just need to be heard. Five questions that will help your team step up: What have you tried? What–or who–is getting in the way of tackling this? What support do you need? What would you do if you were in my seat? Is there anything else I should know? Resources Mentioned Stop Solving Your Team’s Problems for Them by Elizabeth Lotardo Leading Yourself: Find More Joy, Meaning, and Opportunities in the Job You Already Have by Elizabeth Lotardo (Amazon, Bookshop)* Related Episodes The Way to Stop Rescuing People From Their Problems, with Michael Bungay Stanier (episode 284) Where Senior Leaders Can Better Support Middle Managers, with Emily Field (episode 650) The Key Norm of a High-Performing Team, with Vanessa Druskat (episode 753) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Eileen Collins: Through the Glass Ceiling to the Stars Colonel Eileen M. Collins, USAF (retired), earned a place in history as the first American woman to pilot, and later to command, a space mission. She flew on the space shuttle four times, twice as commander – including the 2005 “return to flight” mission after the tragic Columbia accident. She is the subject of the documentary movie Spacewoman and author of the book Through the Glass Ceiling to the Stars: The Story of the First American Woman to Command a Space Mission (Amazon, Bookshop)*. We all have times in our careers where all eyes are on us. In this conversation, Eileen and I explore the critical moments of her career and how she stayed grounded while soaring among the stars. Key Points Until we are tested, we don’t know what we are capable of. Nerves creep in at times for all of us. When they do, it’s helpful to think about representing your role instead of representing yourself. When decisions become difficult, always come back to, “What’s the mission?” Train for the skill, not for the task. During high-stakes times, remember your family and personal life. They will help you stay grounded. Resources Mentioned Through the Glass Ceiling to the Stars: The Story of the First American Woman to Command a Space Mission by Eileen Collins (Amazon, Bookshop)* Spacewoman documentary, featuring Eileen Collins Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Lead and Retain High Performers, with Ruth Gotian (episode 567) The Way to Handle Q&A, with Matt Abrahams (episode 681) How to Start the Top Job, with Scott Keller (episode 752) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Claude Silver: Be Yourself at Work Claude Silver is on a mission to revolutionize leadership, talent, and workplace culture. She is Chief Heart Officer at VaynerX and partners with CEO Gary Vaynerchuk to drive their success. Claude has earned Campaign US’s Female Frontier Award, and AdWeek’s Changing the Game Award and she’s the author of Be Yourself at Work: The Groundbreaking Power of Showing Up, Standing Out, and Leading from the Heart (Amazon, Bookshop)*. We’ve all heard the advice to be ourselves at work. It’s easier said than done. In this conversation, Claude and I explore how we can actually move past some of the unhelpful self-talk so that we can show up better, faster. Key Points We all have songs that play in our heads. When the song isn’t working, it’s time to change it. Labels are for soup cans, not people. Stop treating negative self-talk as gospel. Begin by identifying the label you’ve put on yourself that’s harming you. When it’s hard to see a harmful label, use times of either reflection or agitation to help surface it. Find the internal evidence for this label and record what confirms this belief and also what challenges it. If that’s hard, invite someone else (a partner, friend, or therapist) to help you see it more objectively. Evolve by creating a new mantra for who you are becoming. If it doesn’t seem doable today, ask yourself if you can envision it being true in the future. Resources Mentioned Be Yourself at Work: The Groundbreaking Power of Showing Up, Standing Out, and Leading from the Heart by Claude Silver (Amazon, Bookshop)*. Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Tame Your Inner Critic, with Tara Mohr (episode 232) How to Stand Up for Yourself, with Sunita Sah (episode 715) When It Feels Like You Don’t Belong, with Muriel Wilkins (episode 756) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Dave shares the results of the 2025 listener survey and previews what’s next for Coaching for Leaders. If you’re not already getting the weekly update and wish to receive Dave’s forthcoming FocusFive messages, join the free membership for access.

Steve Blank: Blind to Disruption Steve Blank is an Adjunct Professor at Stanford and co-founder of the Gordian Knot Center for National Security Innovation. Credited with launching the Lean Startup movement and the curriculums for the National Science Foundation Innovation Corps and Hacking for Defense and Diplomacy, he’s changed how startups are built, how entrepreneurship is taught, how science is commercialized, and how companies and the government innovate. Steve is the author of The Four Steps to the Epiphany and The Startup Owner’s Manual and is the author of his recent article at steveblank.com: Blind to Disruption: The CEOs Who Missed the Future. Leaders may see the future coming, but we aren’t always incentivized to act on it. In this conversation, Steve and I discuss what we can learn from the common patterns of disruption so we don’t miss what’s next. Key Points In the 1890s, there were approximately 4,000 carriage and wagon makers in the United States. Only one company made the transition to automobiles. In each of the three companies that survived, it was the founders, not hired CEOs, that drove the transition. Studebaker recognized that it wasn’t in the business of carriages; it was in the business of mobility. Clayton Christensen taught us that disruption begins with inferior products that incumbents don’t take seriously. The real problem isn’t that companies can’t see the future. It’s that they are structurally disincentivized to act on it. Parsing innovation theatre vs. innovation means paying attention to what’s actually shipping. If nothing is and you want to innovate, look elsewhere. Bubbles in the market are normal. Timing may be off, but that doesn’t mean disruption isn’t happening. Resources Mentioned Blind to Disruption: The CEOs Who Missed the Future by Steve Blank Related Episodes How to Start Seeing Around Corners, with Rita McGrath (episode 430) How to Build an Invincible Company, with Alex Osterwalder (episode 470) How to Pivot Quickly, with Steve Blank (episode 476) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Shannon Minifie: Box of Crayons Shannon Minifie is the CEO of Box of Crayons, a learning and development company that helps unleash the power of curiosity to create connected and engaged company cultures. They are the organization behind the bestselling book The Coaching Habit by Michael Bungay Stanier. Shannon and her team recently released a report along with the Harris Poll titled Navigating a Fractured Workplace: How Relational Curiosity increases engagement, trust, and productivity. Of course, you’ve heard that being curious and coach-like will help in leadership. But sometimes the very thing we think we’re doing well is actually getting in the way. In this conversation, Shannon and I explore the kind of curiosity that leaders often miss. Key Points 5-6 hours of the average workweek is lost to the fear of making mistakes. A strong majority of leaders say employees are expressing a desire for more feedback, and a majority also say that people are unable to receive hard feedback. Relationships are the core of these conflicting messages. Without a relationship of trust, helpful feedback often doesn’t land that way. Intellectual curiosity helps us learn what we don’t know. Relationship curiosity helps the other person learn what they don’t know. Ask yourself: what is my goal in asking this question? Rather than asking a question that starts with a “why,” consider asking a question that starts with a “what.” The 7 Essential Questions: What’s on your mind? And what else? What’s the real challenge here for you? What do you want? How can I help? If you’re saying yes to this, what are you saying no to? What was most useful for you? Resources Mentioned Navigating a Fractured Workplace: How Relational Curiosity Increases Engagement, Trust, and Productivity. Interactive Learning Preview: Invest in the Power of Curiosity The Coaching Habit* by Michael Bungay Stanier Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237) How to Ask Better Questions, with David Marquet (episode 454) The Way to Be More Coach-Like, with Michael Bungay Stanier (episode 458) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Ruchika T. Malhotra: Uncompete Ruchika T. Malhotra is the founder of Candour, a global inclusion strategy firm that has worked with some of the world’s biggest organizations. She’s been recognized multiple times by Thinkers50 and co-wrote one of Harvard Business Review’s top 100 most-read articles in history: Stop Telling Women They Have Imposter Syndrome. She is the author of Inclusion on Purpose, MIT Press’s top-selling book of 2022 and now her newest book, Uncompete: Rejecting Competition to Unlock Success (Amazon, Bookshop)*. A lot of people think about work as a competition for resources. But what if, by inviting others to the table, you created more for everyone? In this conversation, Ruchika and I explore the opportunity for all of us to uncompete. Key Points Many of us are so socialized to compete that we don’t realize the benefits of collective collaboration. Reach out to someone who inspires you. Praising someone for something awesome about them, without an accompanying ask, is so rare. Display genuine curiosity. Don’t confuse “nice” small talk for depth. Ask bigger questions that get to the heart of who people are. As you build trust, talk numbers. In the professional context, real relationships of trust demand this kind of transparency. Take regular stock of relationships. Take people at their word and also watch how their actions line up – or don’t. Invite others to the table. The bigger your circle, the more you create for everybody. Resources Mentioned Uncompete: Rejecting Competition to Unlock Success by Ruchika T. Malhotra (Amazon, Bookshop)* Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes End Imposter Syndrome in Your Organization, with Jodi-Ann Burey (episode 556) How to Create Inclusive Hiring Practices, with Ruchika Tulshyan (episode 589) Doing Better Than Zero-Sum Thinking, with Renée Mauborgne (episode 641) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Kirstin Ferguson: Blindspotting Kirstin Ferguson has been recognized globally by Thinkers50 as one of the top 50 management thinkers in the world and is the recipient of the 2023 Distinguished Leadership Award. She was an officer in the Royal Australian Air Force, and then went on to lead an international consulting firm as CEO, before serving on the boards of major publicly listed, private, and non-profit organizations. She is the author of Women Kind, Head & Heart, and her newest book Blindspotting: How to See What Others Miss (Amazon, Bookshop)*. If we stop to think about it, almost all of us recognize that we have blind spots. Given that reality, anything we can do that helps us see what others might miss will help us lead better. In this conversation, Kirsten and I explore the mindsets and practices that will help us uncover more of our blind spots. Key Points Experts are better at knowing when they are right, but also less likely to show appropriate doubt when they could be wrong. There’s a time to be a seeker and a time to be a knower. Both are important in different situations, but leaders in many situations would benefit from more seeking. Blindspotting is about calibration, not hesitation. Accept your intellectual limitations. A key way to do this is saying these four words more: “I don’t know yet.” Disentangling your ego will help your blind spot better. Shift away from your pride a bit by separating yourself from your knowledge and expertise. Hunt down your biases. Admitting they exist is step one. Model vulnerability by talking about your past mistakes both with yourself and with others. Resources Mentioned Blindspotting: How to See What Others Miss by Kirstin Ferguson (Amazon, Bookshop)*. Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes Getting Better at Reading the Room, with Kirstin Ferguson (episode 651) How to Find What’s Missing, with Jeff Wetzler (episode 732) How to Teach Your Expertise to Others, with Roger Kneebone (episode 743) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Goldie Chan: Personal Branding for Introverts Goldie Chan is the founder of Warm Robots, a social media strategy and creative agency, and she is herself a creative, keynote speaker, author, and cancer survivor. She was named the “Oprah of LinkedIn” by Huffington Post, and her creative video channel won LinkedIn Top Voice for Social Media. She is the author of Personal Branding for Introverts (Amazon, Bookshop)*. Many of us aspire to have a powerful personal brand, but it’s not always clear where to start. In this conversation, Goldie and I zero in on the five elements that matter most – and what you can do to get started. Key Points Five C’s of personal branding: Clarity: Surface it by determining three words you want to be associated with. Consistency: The internet is for introverts. Find the medium where you can show up often and that plays to your strengths. Competency: Rather than promoting yourself, promote the ideas and practices you stand for through your experience. Confidence: Ego is when you shout who you are to a room, and confidence is when you know who you are in a room. Community: Join in on conversations with people discussing what you care about. Find these communities or build your own. Resources Mentioned Personal Branding for Introverts by Goldie Chan (Amazon, Bookshop)*. Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Four Critical Stories Leaders Need For Influence, with David Hutchens (episode 148) The Way to Get Noticed by Key Stakeholders, with Daphne E. Jones (episode 614) Your Reputation is Your Currency, with Maha Abouelenein (episode 703) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Muriel Wilkins: Leadership Unblocked Muriel Wilkins is the founder and CEO of Paravis Partners and a sought-after C-suite adviser and executive coach with a twenty-year track record of helping senior leaders take their performance to the next level. She is the coauthor of Own the Room and the host of the Harvard Business Review podcast Coaching Real Leaders. She’s just released her newest book, Leadership Unblocked: Break Through the Beliefs That Limit Your Potential (Amazon, Bookshop)*. You may have spent years aiming for the leadership role you now have. But now, once you’re in the job, it can be really disorienting to feel like you don’t belong. In this conversation, Muriel and I explore this reality that a lot of leaders face and what do when you run into it. Key Points Feeling like you don’t belong is a normal and common reality at inflection points in your career. A vicious cycle can emerge: you’re waiting to be included while others are waiting for you to engage. While you can’t control others, you can break the part of the pattern you have control of. Define your value proposition. What gets missed when you don’t show up? Remind yourself of shared goals or values with the group. This prevents the small stuff from distracting you as much. Identify a few supportive people and build relationships with them. Resources Mentioned Leadership Unblocked: Break Through the Beliefs That Limit Your Potential by Muriel Wilkins (Amazon, Bookshop)* Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Start a Big Leadership Role, with Carol Kauffman (episode 617) How to Start Better With Peers, with Michael Bungay Stanier (episode 635) The Habits That Hold Leaders Back, with Marshall Goldsmith (episode 696) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

David Hutchens: Story Dash David Hutchens works with leaders around the world to find, craft, and tell their most urgent stories for the purpose of creating shared meaning, preserving culture, disseminating learning, and speeding change in organizations. He has taught the Storytelling Leader program at some of the most influential organizations, including NASA, Paypal, Loreal Paris, Cisco, Walmart, Google, and FedEx. He’s written many books, including the Circle of the 9 Muses, Story Dash, and The Leadership Story Deck. When organizational change is happening, leaders need to be intentional about lining up with culture, especially if it’s the time to shift that culture just a bit. We often do the logistics well, but we miss the power of both the human and emotional connections. In this episode, David and I discuss how story can help us make a meaningful shift. Key Points The organizations that are being intentional about culture are also being intentional about story. Getting beyond the logistics of changes and leaning first into humanity and emotion help people frame cultural shifts. Leaders go first. Embodied stories from leaders are surprising, counter-cultural, and repeatable. Asking for stories is rarely sufficient. Instead, invite stories through intentional prompts like, “Tell me about a time you felt more engaged, alive, and happiest in your work here.” Received stories are the ones told by employees. Adding an emotion word to an invitation such as, “What’s a time you were proud?” often surfaces more genuine stories. David is now a Coaching for Leaders expert partner. Connect with him to discover how he might support your organization in making a meaningful cultural shift via our partners page or email him directly at david@davidhutchens.com. Resources Mentioned Circle of the 9 Muses: A Storytelling Field Guide for Innovators and Meaning Makers by David Hutchens (Amazon, Bookshop)* Story Dash: Find, Develop, and Activate Your Most Valuable Business Stories…In Just a Few Hours by David Hutchens (Amazon)* Leadership Story Deck by David Hutchens (Amazon)* Related Episodes Leadership Means You Go First, with Keith Ferrazzi (episode 488) How to Start Finding Useful Stories, with David Hutchens (episode 593) How to Bring Out the Best in People, with Donna Hicks (episode 724) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Monica Chartier: Coaching for Leaders Fellow Monica Chartier is a group product manager in the technology industry. Her work has centered on supporting a global product experience, getting a million visitors a day. In addition to her e-commerce and technical experience, she indexes heavily on coach-like leadership with her team and also inside our community as one of our Coaching for Leaders Fellows. In this conversation, Monica and I explore a need inside the Coaching for Leaders membership community and how we used the design thinking process to approach it. We outline the five key steps we followed and how you might do the same to address a problem inside your own organization. Key Points Five steps to solve a problem using design thinking: Empathy: Start with Intentional Listening and Observation. Define: Clarify the Real Problem to Solve. Ideate: Co-Create Ideas and Form Testable Hypotheses. Prototype: Start Small, Learn Fast. Test, Learn, and Adapt: Make Iteration a Leadership Habit. Access Monica’s detailed guide (PDF download) Resources Mentioned Monica Chartier on LinkedIn Related Episodes The Way to Make Struggles More Productive, with Sarah Stein Greenberg (episode 569) How to Prevent a Team From Repeating Mistakes, with Robert “Cujo” Teschner (episode 660) How to Lead Engaging Meetings, with Jess Britt (episode 721) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Vanessa Druskat: The Emotionally Intelligent Team Vanessa Druskat is an associate professor at the Peter T. Paul College of Business and Economics at the University of New Hampshire. She advises leaders and teams at over a dozen Fortune 500 and Fortune Global 500 companies and wrote the best-selling Harvard Business Review article (with S. Wolff) on emotionally intelligent teams that has been chosen many times for inclusion in HBR’s most valued articles. She is the author of The Emotionally Intelligent Team: Building Collaborative Groups that Outperform the Rest (Amazon, Bookshop)*. It’s easy to assume that a good start for a great team is getting the smartest people together. That does help, but it’s not the critical factor in whether a team performs. In this conversation, Vanessa and I discuss why the word belonging makes such a difference. Key Points Raw talent of the individual and their own interpersonal skills don’t predict team performance. Belonging is critical for team performance. Leaders often miss this because they already feel like they belong. Team members understanding each other is the first and most critical norm. Beginning meetings with check-ins or gallery walks helps people understand each other, even if it’s not discussed extensively. Inviting people to bring everyday objects to illustrate a more complex point helps make understanding accessible. The leader sets the tone, but it’s the interaction between team members that makes the difference. Resources Mentioned The Emotionally Intelligent Team: Building Collaborative Groups that Outperform the Rest (Amazon, Bookshop)* by Vanessa Druskat Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Engage Remote Teams, with Tsedal Neeley (episode 537) Team Collaboration Supports Growth Mindset, with Mary Murphy (episode 695) How to Help People Connect at Work, with Wes Adams (episode 735) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Scott Keller: A CEO For All Seasons Scott Keller is a senior partner at McKinsey, where he coleads the firm’s global CEO Excellence work within the Strategy & Corporate Finance Practice and serves as a global leader in the Organization Practice. He’s a New York Times bestselling author and trusted advisor to boards, CEOs, and senior leadership teams, with whom he guides multiyear, enterprise-wide transformations that shape the future of institutions. His colleagues and he are the authors of the new book, A CEO For All Seasons: Mastering the Cycles of Leadership (Amazon, Bookshop)*. One of the most critical phases of taking on the top job is what you do at the start. Whether it’s stepping into the role as president, general manager, executive director, owner, or CEO, starting well can make all the difference. In this conversation, Scott and I explore how to begin in the best way possible. Key Points One-third to one-half of new CEOs are considered to be failing within eighteen months of taking the role. Many wish they’d handled the transition differently. New CEOs enter a reality distortion field of many bosses (the board), no peers, and ultimate accountability for everything. The best CEOs guard against this by not making it about them. Ask questions that aren’t about you, but the organization. Instead of, “How will I know if I’m successful?” ask, “How will we know if we’re winning?” Beginning with a listening tour is essential. People will tell you things when you’re new that they’ll never say two or three years later. Create a fact-based, one version of the truth. Once you know it, keep to a single narrative for everyone. Err towards complete candor in the toughest realities. Prepare intensely for moments of truth, when they need to happen. Set clear boundaries and stay extremely disciplined. Your narrative and first moves should guide how you frame these. Resources Mentioned A CEO For All Seasons: Mastering the Cycles of Leadership (Amazon, Bookshop)* by Carolyn Dewar, Scott Keller, Vikram Malhotra, and Kurt Strovink Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How Top Leaders Influence Great Teamwork, with Scott Keller (episode 585) How to Genuinely Show Up for Others, with Marshall Goldsmith (episode 590) How to Start a Big Leadership Role, with Carol Kauffman (episode 617) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Neil Ghosh: Do More Good Neil Ghosh is a seasoned executive whose expertise spans the nonprofit, government, philanthropic, and private sectors. With 30+ years of experience, he has successfully launched and scaled both nonprofit and for-profit ventures, building teams, business models, partnerships, and strategies to drive impact and support vulnerable populations in more than 50 countries. His book is Do More Good: Inspiring Lessons from Extraordinary People (Amazon, Bookshop)*. There are many differences in the world today, and those differences influence leaders just like everybody else. That’s why Neil Ghosh has this invitation for us: “Never let age or ideology come between learning and growth.” In this conversation, Neil and I explore how we can lean in on great leadership through our common humanity. Key Points In anyone we know, we can always find one positive attribute that we can learn from. Never let age or ideology come between learning and growth. The Dalai Lama reminds us to offer compassion and kindness, regardless of whether the recipient is in need. Give back without expecting fanfare. Help people get what they want through peer mentoring. Use your platform to promote unity and to be an advocate for others. Befriend people who have different views. Join or start a book club that intentionally selects books from diverse viewpoints. Resources Mentioned Do More Good: Inspiring Lessons from Extraordinary People (Amazon, Bookshop)* by Neil Ghosh Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Connect with People Better, with Charles Duhigg (episode 670) Turning Down the Temperature on Outrage, with Karthik Ramanna (episode 711) How to Bring Out the Best in People, with Donna Hicks (episode 724) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Margaret Andrews: Manage Yourself to Lead Others Margaret Andrews is a seasoned executive, academic leader, speaker, and instructor. Her course MYLO (Manage Yourself to Lead Others) has become the most popular professional development program at Harvard. She is the author of Manage Yourself to Lead Others: Why Great Leadership Begins with Self-Understanding (Amazon, Bookshop)*. Virtually every book, course, and program on leadership begins with self-understanding. That’s no accident; it’s because managing ourselves helps us lead others more effectively. In this episode, Margaret and I explore the six key questions that will help you manage yourself better. Key Points When people are asked to describe the attributes of their best bosses, 85% of the responses highlight interpersonal skills. Our differences are our features, not our flaws. Knowing yourself well helps you lead others better. Six Questions for Self-Understanding: Who, and whose thinking, has shaped you as an individual? What situations and events have helped shape your perspective? What does success look like for you? What are your core values, and how have these values changed throughout your life? To what extent are you aware of—and allow yourself to feel—your emotions? What feedback have you received over the years about how your actions and behaviors impact others? Resources Mentioned Manage Yourself to Lead Others: Why Great Leadership Begins with Self-Understanding by Margaret Andrews (Amazon, Bookshop)* Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes Enhance Your Self-Awareness, with Daniel Goleman (episode 353) The Way to Be More Self-Aware, with Tasha Eurich (episode 442) Discover Who You Are, with Hortense le Gentil (episode 459) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.