Closed Monday

Priyam Saraswat, co-founder of Vosh.ai, dives into the journey of starting Vosh.ai and how they help independent restaurants thrive. He explains their pivot to a SaaS product and the importance of technology in the restaurant industry. Priyam also highlights their dispute management and review response services, which help restaurants improve their online reputation and profitability. He concludes by sharing their plans for the future and their focus on working with both mid-market and enterprise chains. In this conversation Kyle & Priyam, discusses the changing perception and adoption of technology in the restaurant industry. They highlight how leaders in the industry are becoming more open to adopting new technologies and how technology can give restaurants a competitive edge. Priyam also shares his approach to social media and content, focusing on adding value and bringing a smile to people's faces. Lastly, he emphasizes the importance of connecting with others in the industry and helping them overcome challenges. Takeaways Vosh.ai helps independent restaurants thrive by providing a technology-enabled virtual franchise model. Their dispute management service helps restaurants contest and win disputes with third-party delivery platforms, resulting in increased revenue. Vosh.ai's review response service uses AI to automatically respond to reviews, improving online reputation and customer satisfaction. The restaurant industry is slowly adopting technology, and Vosh.ai aims to equip restaurants with the tools they need to compete in the digital landscape. Restaurant leaders are becoming more open to adopting new technologies to gain a competitive edge. Social media is a powerful platform for building connections and receiving feedback from customers and industry professionals. Adding value and bringing a smile to people's faces through content can help create a positive brand image. Connecting with others in the industry and helping them overcome challenges is essential for the overall growth and success of the restaurant industry. Chapters 00:00 Introduction and New York Trip 03:00 Starting Vosh.ai and Helping Independent Restaurants 09:00 Pivoting to a SaaS Product 13:00 Working with Restaurant Chains 17:00 Dispute Management and Review Response 26:00 The Importance of Technology in the Restaurant Industry 29:00 Future Plans and Expansion 30:19 Changing Perception and Adoption of Technology 33:02 Social Media and Content Strategy 36:27 Connecting with the Industry and Helping Others Exclusive Partners Want to learn more about Marqii? Check them out ⁠⁠⁠⁠⁠⁠⁠here,⁠⁠⁠⁠⁠⁠⁠ and instantly level up your digital presence. Hate paying sales tax? Let DAVO do it for you, so you can pay on time, and sleep at night. Try ⁠⁠⁠⁠DAVO⁠⁠⁠⁠ for FREE! Connect with Closed Monday Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@closedmondaypodcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠kyle@four-turns.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Special Offers Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt. Subscribe & Share If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week! --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

Dr. Anne McBride, Vice President of Programs at the James Beard Foundation, discusses the findings of a comprehensive survey conducted by the foundation. The survey gathered responses from chefs across 44 states and highlighted the challenges faced by the restaurant industry, including rising food costs and fluctuating customer numbers. McBride emphasizes the importance of digital presence and content creation for restaurants to connect with customers beyond their physical locations. She also discusses the impact of increased consumer education and the focus on customer experience. McBride highlights the advocacy work of the James Beard Foundation and the resources available to support independent restaurants. Takeaways The James Beard Foundation conducted an in-depth study that gathered responses from chefs across 44 states, highlighting the challenges faced by the restaurant industry. Restaurants can cope with rising food costs by adopting strategies such as selling products like salad dressings and leaning into content creation and social media presence. Increased consumer education plays a significant role in shaping the future of the industry, as customers become more aware of the factors impacting prices and operations. Operators should prioritize the customer experience to create a loyal customer base and increase revenue. The James Beard Foundation provides resources and advocacy for independent restaurants, including webinars, events, and initiatives focused on mental health, financial literacy, and wellness. Chapters 00:00. Introduction and Overview 01:04. In-depth Study by James Beard Foundation 02:04 Challenges Faced by Restaurants 03:36 Importance of Digital Presence 04:50 Trends in the Restaurant Industry 05:36 Fluctuating Customer Numbers 06:38 Coping with Rising Food Costs 07:20 Increased Consumer Education 08:17 Focus on Customer Experience 09:25 Importance of Self-Care for Operators 12:48 Key Takeaways from the Report 18:21 Adapting to Rising Rents 20:23 Advocacy Work by James Beard Foundation 23:39 Upcoming Events and Initiatives 29:08 Importance of Resources for Independent Restaurants 29:31 Final Thoughts and Closing Download the JBF Industry Report here. JBF's Industry Support Page JBF Industry Support Newsletter JBF's Virtual Education Library Upcoming events/initiatives, including: 1/16-1/17: Financial Literacy Workshop for Women 1/22-2/19: Winter Wellness series Additional programs  Women’s Entrepreneurial Leadership (WEL)Winter Wellness series  Opportunities to advocate for industry change Scholarship, Grant, and Tuition Waiver offerings Exclusive Partners Want to learn more about Marqii? Check them out ⁠⁠⁠⁠⁠⁠here,⁠⁠⁠⁠⁠⁠ and instantly level up your digital presence. Hate paying sales tax? Let DAVO do it for you, so you can pay on time, and sleep at night. Try ⁠⁠⁠DAVO⁠⁠⁠ for FREE! Connect with Closed Monday Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠@closedmondaypodcast⁠⁠⁠⁠⁠⁠⁠⁠⁠ Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠kyle@four-turns.com⁠⁠⁠⁠⁠⁠⁠⁠⁠ Special Offers Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt. Subscribe & Share If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week! --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

Connect with Closed Monday Instagram: ⁠⁠⁠@closedmondaypodcast⁠⁠⁠ Email: ⁠⁠⁠kyle@four-turns.com⁠⁠⁠ Special Offers Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt. Subscribe & Share If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week! --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

Adam Weiss is the founder and creator of plant-based QSR Honeybee Burger based in Los Angeles. Adam is a 20-year veteran of Wall Street and has been a principal, co-founder and consultant to multiple businesses across several market cycles and asset classes. Industries and projects he's been involved with include traditional liquid market funds, digital assets, film financing, food /ag tech, CPG, consumer finance and real estate. Adam established Merkle Tree, his consulting practice, 5 years ago to manage various consulting engagements with a broad range of companies including Coinbase, the cryptocurrency trading company. Adam has built Merkle tree into one of the leading ERTC consulting firms in the country. His specialty expands beyond food and beverage and CPG, though he is especially experienced in those sectors. In this episode, we'll dive into the details of Employee Retention Tax Credit (ERTC) and how it can help restaurants stay afloat during the COVID-19 pandemic.  We discuss the eligibility requirements, how to apply, and the potential benefits for employers and employees. If you're a restaurant owner or manager, don't miss out on this valuable resource for keeping your staff on board. Tune in to learn more about the ERTC and how it can help your restaurant weather the current crisis. 🍽 Pick up my "One Page Business Plan Builder" here. 🍽 FREE ebook - "Never Lease A Sh*tty Restaurant Space" - here 🍽 Join my weekly "Restaurants + Real Estate" Newsletter - here A "recovering restaurant owner" specializing in the strategic growth of emerging restaurant brands across the country. Kyle’s insider perspective of being a restaurant owner-operator day in and day out allows him to relate to his clients’ ever-changing needs. He's a digital marketer first, creating thought-provoking content on multiple platforms. ✅ Website: http://kyleinserra.space ✅ Instagram: http://www.instagram.com/kyleinserra ✅ LinkedIn: https://www.linkedin.com/in/kyleinserra/ ✅ TikTok: https://www.tiktok.com/@kyleinserra --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

In this episode, we discuss building a scalable restaurant business in 2023. From concept development to menu creation, marketing strategies and more, we cover all the essential elements of starting and growing a successful restaurant. With expert advice and exclusive insights, this show is the ultimate guide for anyone looking to grow their business in the new year.  🍽 Pick up my "One Page Business Plan Builder" here. 🍽 FREE ebook - "Never Lease A Sh*tty Restaurant Space" - here 🍽 Join my weekly "Restaurants + Real Estate" Newsletter - here A "recovering restaurant owner" specializing in the strategic growth of emerging restaurant brands across the country. Kyle’s insider perspective of being a restaurant owner-operator day in and day out allows him to relate to his clients’ ever-changing needs. He's a digital marketer first, creating thought-provoking content on multiple platforms. ✅ Website: http://kyleinserra.space ✅ Instagram: http://www.instagram.com/kyleinserra ✅ LinkedIn: https://www.linkedin.com/in/kyleinserra/ ✅ TikTok: https://www.tiktok.com/@kyleinserra --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

Born out of a tent at a locals farmers' market, Chaia Tacos has grown into two brick-and-mortar locations in Washington DC (Georgetown & Chinatown)  focused on selling tasty tacos made with local and seasonal, farm-fresh vegetables.  In this episode she talks about the "silver lining" of the pandemic, and what she and the Chaia team were able to do to keep the business relevant and afloat. LET'S CONNECT! TEXT : (914) 996-4569 EMAIL: Inserra@sabre.life AND, DON'T FORGET TO FOLLOW ME! Instagram LinkedIn YouTube TikTok --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

Summary In this episode, Kyle discusses the current state of the restaurant market and provides tactical advice on finding opportunities for restaurants. He emphasizes the importance of considering market dynamics, economic factors, consumer preferences, and emerging markets. He also highlights the shift from malls to lifestyle centers as a trend to watch. Kyle encourages restaurant owners to be adaptable and strategic in their approach to finding new locations. Takeaways Consider market dynamics and demand when looking for restaurant opportunities. When forecasting and planning, evaluate economic factors, such as stabilized material costs. Pay attention to consumer preferences and emerging markets to identify potential areas of growth. Explore the shift from malls to lifestyle centers as a trend in real estate development. Be adaptable and strategic in your approach to finding new locations. Stay optimistic and take advantage of the opportunities available in the market. Chapters 00:00 Introduction 01:00 Finding Opportunities for Restaurants 03:22 Market Dynamics 06:58 Economic Factors 10:14 Consumer Preferences and Emerging Markets 12:20 Shift from Malls to Lifestyle Centers 17:06 Expanding Your Concept 18:10 Taking Advantage of Opportunities 19:10 Conclusion Exclusive Partners Want to learn more about Marqii? Check them out ⁠⁠⁠⁠⁠here,⁠⁠⁠⁠⁠ and instantly level up your digital presence. Hate paying sales tax? Let DAVO do it for you, so you can pay on time, and sleep at night. Try ⁠⁠DAVO⁠⁠ for FREE! Connect with Closed Monday Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠@closedmondaypodcast⁠⁠⁠⁠⁠⁠⁠⁠ Email: ⁠⁠⁠⁠⁠⁠⁠⁠kyle@four-turns.com⁠⁠⁠⁠⁠⁠⁠⁠ Special Offers Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt. Subscribe & Share If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week! --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

Andy Jones is a Certified Hospitality Leadership Coach focusing on creating people-centric organizations that deliver exceptional, memorable experiences for their guests.  Andy improves both individual and organizational performance by focusing on the human side of any business. Andy hosts The Hospitality Leadership Podcast and has over a decade of leadership experience across hospitality, retail, construction and public service.  The variety of experience in multiple sectors gives Andy a unique perspective on leadership and an understanding that people and relationships are the bedrock of success in any business in any industry. Andy came to hospitality business ownership in 2019, applying everything he knows about leadership to building and developing a high-performance team and culture that boasted an employee turnover of only 10% over three years. Now, working in partnership with hospitality businesses to do the same, Andy helps executives, leadership teams, and aspirational future leaders develop the skills and strategies to transform their guest and employee experience for a sustainable and strong future for any business. Exclusive Partner Want to learn more about Marqii? Check them out ⁠here,⁠ and instantly level up your digital presence. Connect with Andy! ⁠Instagram⁠ ⁠LinkedIn⁠ ⁠Podcast Connect with Closed Monday Instagram: ⁠⁠⁠⁠@closedmondaypodcast⁠⁠⁠⁠ Email: ⁠⁠⁠⁠kyle@four-turns.com⁠⁠⁠⁠ Special Offers Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt. Connect with Connecteam! Connecteam simplifies everyday work with deskless teams and keeps them connected, so you can focus on growing the business. Click ⁠here⁠ to learn more. Subscribe & Share If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week! --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

With more than 10 years of experience helping restaurants optimize their online presence at companies like Yelp, Yext, and Marqii, Marqii Co-Founder and CEO Avi Goren lives and breathes the daily challenges restaurant operators face. He’s committed to teaching them how to reduce the time they spend on tedious online tasks and get back to doing what they love – cooking great food. Marqii is a one-stop digital operations platform for hospitality businesses. Marqii’s review management technology gives multi-unit operators one place to track and respond to Facebook, Yelp, and Google reviews so they never miss a chance to engage with their guests’ feedback. With dozens of POS integrations and connections to more than 80 listings sites including Google, Yelp, Facebook, Bing, and Apple Maps, Marqii saves restaurant teams time by automating updates to their online menus, hours, location data, featured links, and more. Exclusive Partner Want to learn more about Marqii? Check them out here, and instantly level up your digital presence. Connect with Marqii Instagram LinkedIn Website Connect with Avi LinkedIn: Avi Goren Email: avi@marqii.com Connect with Closed Monday Instagram: ⁠⁠⁠@closedmondaypodcast⁠⁠⁠ Email: ⁠⁠⁠kyle@four-turns.com⁠⁠⁠ Special Offers Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt. Connect with Connecteam! Connecteam simplifies everyday work with deskless teams and keeps them connected, so you can focus on growing the business. Click here to learn more. Subscribe & Share If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week! --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

Stepping into the world of dining at just 14, Devin Eichler quickly ascended from the humble beginnings of washing dishes to establishing the renowned chain of Crafty Cow restaurants. This episode takes us on a nostalgic trip down memory lane, as we sit down with Devin to understand the grit, determination, and the rock 'n' roll spirit that fueled his culinary empire. As the world shifts, so does he – embracing a rebrand that's all about keeping it real and true to oneself. Outside the restaurant hustle, you'll find Devine cheering for his home teams in Wisconsin, jamming on his guitar, and reveling in the joys of family life. Connect with Devi Instagram: ⁠@craftycowwi TikTok: @craftycowwi LinkedIn: Devin Eichler Website: www.craftycowwi.com Connect with Closed Monday Instagram: ⁠⁠@closedmondaypodcast⁠⁠ Email: ⁠⁠kyle@four-turns.com⁠⁠ Special Offers Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt. Subscribe & Share If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week! --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

In this episode, we dive deep into the critical crossroads between being a restaurant entrepreneur and navigating the complex world of home ownership. Join our host Kyle Inserra alongside Jacob Letwosky, Senior Loan Officer at Cross Country Mortgage - a veteran in steering numerous clients through their mortgage and home-buying process, and Eric Wilson, a seasoned expert in spirits, cigars, and Senior Sales Rep at Empire Spirts in NYC. Engage with us in a fundamental discourse about the intertwining pathways of the robust restaurant industry and the challenging real estate market, especially in today’s ever-shifting economy. Key Takeaways: Restaurant Owner Mortgage Insights: Learn from Jacob as he decodes the financial intricacies of securing a mortgage with restaurant industry-based income. Spirits, Sales, and Sustainability: Unlock Eric’s stories from the restaurant frontlines, offering a unique perspective on sustaining business and personal finances. Tailoring to the Restaurant Entrepreneur: Our discussion, anchored in the vibrant realm of culinary entrepreneurship and precise financial planning, seeks to delineate a clear path for restaurant owners eyeing a space in the home-ownership domain. Connect with Jacob Instagram : https://www.instagram.com/jacob_letowsky_mortgage/ LinkedIn: https://www.linkedin.com/in/jacobletowsky/ Email: Jacob.Letowsky@ccm.com Connect with Closed Monday Instagram: ⁠⁠@closedmondaypodcast⁠⁠ Email: ⁠⁠kyle@four-turns.com⁠⁠ Special Offers Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt. Subscribe & Share If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week! --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

This week, we sit down with a restaurant industry powerhouse, podcaster, coach and now author - Chip Klose! Not only has our guest coached countless restaurateurs to success, but they've also penned the game-changing book, "The Restaurant Marketing Mindset." Dive in as we unpack the principles behind restaurant marketing and how shifting your mindset can spell the difference between a full house and empty tables. Purchase Chip's Book! Link to purchase "The Restaurant Marketing Mindset" Connect with Chip Instagram: @chipklosecoaching The Restaurant Strategy Podcast Connect with Closed Monday Instagram: ⁠@closedmondaypodcast⁠ Email: ⁠kyle@four-turns.com⁠ Special Offers Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt. Next Episode Teaser Stay tuned for next week's episode to discuss buying a home as a restaurant owner. Subscribe & Share If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week! --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

In this episode, we dive deep into what it takes to operate multiple successful restaurant ventures. From a necessary paradigm shift to financing your dream, we cover all the angles. Whether you're a single restaurant owner looking to scale or a seasoned entrepreneur aiming for greater heights, this episode is your roadmap. Key Takeaways The importance of shifting your mindset from being a restaurant owner to a business operator. The role of systems and processes, including menu simplification, staff training, and inventory management. How strong branding can be the linchpin for your multiple ventures. Why technology isn't an option, but a necessity. Understanding the nuances of cash flow and financing when scaling your restaurant business. Resources Mentioned DAVO Marqii Ovation 7Shifts Connect with us Instagram: @closedmondaypodcast Email: kyle@four-turns.com Special Offers Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt. Next Episode Teaser Stay tuned for next week's episode where we'll discuss buying a home as a restaurant owner. Subscribe & Share If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week! That's a wrap for this episode. Keep your grind going, and remember, your real work week starts on a Tuesday when you're "Closed Monday." --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

FREE CLOSED MONDAY MERCH! Head over to Apple Podcasts, leave us a review, screenshot it, and DM it to us, and we'll get you either a Closed Monday t-shirt, or trucker hat to rock and make people jealous. Ever wonder why your favorite restaurants choose to set up shop where they do? We're diving deep into the hotly debated world of 'Key Money,' the huge sums that restaurants may fork over for that 'perfect' location. From strategies that involve lawyers, financial advisors, and real estate moguls, to the role of KPIs and ROI in these risky moves— it's all more complex than it seems. We'll discuss the crucial factors that dictate why a restaurant would take the gamble and whether it's a genius move or a recipe for disaster. Q&A Episodes! Got a burning question or two for our monthly Q&A? Startup? Expansion? Operations? Marketing? Submit your questions at ⁠⁠⁠kyle@four-turns.com⁠⁠⁠ Exclusive Sponsor:DAVO by Avalara DAVO Sales Tax integrates with your POS system to automatically sets aside sales tax funds daily. When it comes time to remit these funds to the state, DAVO files and pays sales tax for you, on time and in full. Get started today and tell them you heard about them on the Closed Monday podcast! About the show: We see the world through the eyes of the independent restaurant owner - hospitality, integrity, hard work, community, and innovation. This is a show for the progressive restaurateur and the curious cook looking to take the next step. For more insights, tips, and expert advice on becoming a restaurant entrepreneur, subscribe to Closed Monday on Apple Podcasts & Spotify. Connect with the show: - ⁠⁠⁠⁠Instagram⁠⁠⁠⁠ - ⁠⁠⁠⁠YouTube⁠⁠⁠⁠ Remember to rate, review, and subscribe on Apple Podcasts & Spotify. If you enjoyed this episode, share it with your friends who might find it useful. Your support helps us continue bringing you the best in restaurant industry content. --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

FREE CLOSED MONDAY MERCH! Headover to Apple Podcasts, leave us a review, screenshot it, and DM it to us, and we'll get you either a Closed Monday t-shirt, or trucker hat to rock and make people jealous. Have you noticed that the line between restaurant meals and your grocery store's prepared food section is blurring? In his episode as we dissect the fierce competition for what ends up on your dinner plate. Supermarkets are upping their gourmet game, serving ready-to-eat meals that give restaurants a run for their money. So how do you protect your business? We'll talk trends, innovations, and the underlying forces that have both industries hungry for dominance. Q&A Episodes! Got a burning question or two for our monthly Q&A? Startup? Expansion? Operations? Marketing? Submit your questions at ⁠⁠⁠kyle@four-turns.com⁠⁠⁠ Exclusive Sponsor:DAVO by Avalara DAVO Sales Tax integrates with your POS system to automatically sets aside sales tax funds daily. When it comes time to remit these funds to the state, DAVO files and pays sales tax for you, on time and in full. ⁠⁠Schedule a call ⁠⁠with their customer success team, and tell them you heard about them on the Closed Monday podcast! About the show: We see the world through the eyes of the independent restaurant owner - hospitality, integrity, hard work, community, and innovation. This is a show for the progressive restaurateur and the curious cook looking to take the next step. For more insights, tips, and expert advice on becoming a restaurant entrepreneur, subscribe to Closed Monday on Apple Podcasts & Spotify. Connect with the show: - ⁠⁠⁠⁠Instagram⁠⁠⁠⁠ - ⁠⁠⁠⁠YouTube⁠⁠⁠⁠ Remember to rate, review, and subscribe on Apple Podcasts & Spotify. If you enjoyed this episode, share it with your friends who might find it useful. Your support helps us continue bringing you the best in restaurant industry content. --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

Today we chat with Charlie Eblen Owner of Single Tree BBQ & Host of Single Tree Nation Podcast. Charlie has spent his entire career in the restaurant industry, except when serving in the United States Army as a Cavalry Scout. Following his mantra of F.E.E.D (Focus, Effort, Enthusiasm, and Discipline), he works tirelessly to produce and serve the best plate of BBQ every time. All while providing undeniable hospitality for all of his customers, teammates and vendor partners. He is a father, husband, brother and more... Connect with Charlie & Single Tree BBQ Single Tree BBQ on Instagram Single Tree BBQ on TikTok Single Tree BBQ Website Single Tree Nation Podcast Q&A Episodes! Got a burning question or two for our monthly Q&A? Start up? Expansion? Operations? Marketing?Submit your questions at ⁠kyle@four-turns.com⁠ Exclusive Sponsor: DAVO by Avalara DAVO Sales Tax integrates with your POS system to automatically sets aside sales tax funds daily. When it comes time to remit these funds to the state, DAVO files and pays sales tax for you, on time and in full. Schedule a call with their customer success team, and tell them you heard about them on the Closed Monday podcast! About the show: We see the world through the eyes of the independent restaurant owner - hospitality, integrity, hard work, community, and innovation. This is a show for the progressive restaurateur and the curious cook looking to take the next step. For more insights, tips, and expert advice on becoming a restaurant entrepreneur, subscribe to Closed Monday on Apple Podcasts & Spotify. Connect with the show: - ⁠⁠Instagram⁠⁠ - ⁠⁠YouTube⁠⁠ Remember to rate, review, and subscribe on Apple Podcasts & Spotify. If you enjoyed this episode, share it with your friends who might find it useful. Your support helps us continue bringing you the best in restaurant industry content. --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

In this episode, we dive why Mr. Beast wants out of the restaurant game, and other trending topics and answer some of your questions. Plus I'll dive into the treacherous pitfalls that can lead to a crash and burn. From the dangers of over-expansion and the toxicity of micromanagement to the perils of ignoring data, I'll expose the ticking time bombs that could be hiding in your business right now. I'll also explore the value of culture and innovation, discuss the importance of consistent guest experiences, and why underestimating your competition can be fatal. Plus, we'll get real on community engagement and the ever-critical task of managing your online reputation. Grab your notebook and buckle up for a deep dive into the world of restaurant failures and how to avoid them. It’s not just about the thrill of victory, but also the lessons of defeat. Welcome to Closed Monday. Q&A Episodes! Got a burning question or two for our monthly Q&A? Startup? Expansion? Operations? Marketing? Submit your questions at ⁠⁠⁠⁠kyle@four-turns.com⁠⁠⁠⁠ Exclusive Sponsor: DAVO by Avalara DAVO Sales Tax integrates with your POS system to automatically sets aside sales tax funds daily when it comes time to remit these funds to the state, DAVO files and pays sales tax for you, on time and in full. ⁠⁠⁠Schedule a call ⁠⁠⁠with their customer success team, and tell them you heard about them on the Closed Monday podcast! About the show: We see the world through the eyes of the independent restaurant owner - hospitality, integrity, hard work, community, and innovation. This is a show for the progressive restaurateur and the curious cook looking to take the next step. For more insights, tips, and expert advice on becoming a restaurant entrepreneur, subscribe to Closed Monday on Apple Podcasts & Spotify. Connect with the show: - ⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠ - ⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠ Remember to rate, review, and subscribe on Apple Podcasts & Spotify. If you enjoyed this episode, share it with your friends who might find it useful. Your support helps us continue bringing you the best in restaurant industry content. --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

This episode delves into the unseen challenges that often accompany running a restaurant. Host Kyle Inserra shares his personal journey of overcoming partnership conflicts, navigating through a divorce, and battling substance abuse, all while running a successful restaurant business. This podcast serves as a resource for restaurant owners who are facing similar struggles, offering insights into mental health management, resilience, and personal wellness in the restaurant industry. Join Kyle as he explores the importance of exercise and personal time, demonstrating how these strategies became his lifeline in turbulent times. Ideal for restaurant owners, entrepreneurs, and those invested in the hospitality industry, this podcast provides an authentic perspective on the highs and lows of restaurant ownership. Remember, prioritizing self-care isn't a luxury; it's an essential part of achieving success in this demanding business landscape. Keywords: restaurant ownership, mental health, personal wellness, resilience, hospitality industry. Q&A Episodes! Got a burning question or two for our monthly Q&A? Startup? Expansion? Operations? Marketing? Submit your questions at ⁠⁠⁠kyle@four-turns.com⁠⁠⁠ Exclusive Sponsor:DAVO by Avalara DAVO Sales Tax integrates with your POS system to automatically sets aside sales tax funds daily. When it comes time to remit these funds to the state, DAVO files and pays sales tax for you, on time and in full. ⁠⁠Schedule a call ⁠⁠with their customer success team, and tell them you heard about them on the Closed Monday podcast! About the show: We see the world through the eyes of the independent restaurant owner - hospitality, integrity, hard work, community, and innovation. This is a show for the progressive restaurateur and the curious cook looking to take the next step. For more insights, tips, and expert advice on becoming a restaurant entrepreneur, subscribe to Closed Monday on Apple Podcasts & Spotify. Connect with the show: - ⁠⁠⁠⁠Instagram⁠⁠⁠⁠ - ⁠⁠⁠⁠YouTube⁠⁠⁠⁠ Remember to rate, review, and subscribe on Apple Podcasts & Spotify. If you enjoyed this episode, share it with your friends who might find it useful. Your support helps us continue bringing you the best in restaurant industry content. --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

This episode we'll examine the events leading up to this critical pivot, investigating how a hidden fee led to widespread customer outrage. But it's not all controversy and chaos. In a commendable display of accountability, Toast admitted their mistake and promptly eliminated the fee, which mitigated the uproar and reinstated trust in their brand. Through this journey, we'll explore the invaluable lessons this case offers in maintaining customer trust, transparent business practices, and having the courage to right a wrong. Q&A Episodes! Got a burning question or two for our monthly Q&A? Startup? Expansion? Operations? Marketing? Submit your questions at ⁠⁠kyle@four-turns.com⁠⁠ Exclusive Sponsor:DAVO by Avalara DAVO Sales Tax integrates with your POS system to automatically sets aside sales tax funds daily. When it comes time to remit these funds to the state, DAVO files and pays sales tax for you, on time and in full. ⁠Schedule a call ⁠with their customer success team, and tell them you heard about them on the Closed Monday podcast! About the show: We see the world through the eyes of the independent restaurant owner - hospitality, integrity, hard work, community, and innovation. This is a show for the progressive restaurateur and the curious cook looking to take the next step. For more insights, tips, and expert advice on becoming a restaurant entrepreneur, subscribe to Closed Monday on Apple Podcasts & Spotify. Connect with the show: - ⁠⁠⁠Instagram⁠⁠⁠ - ⁠⁠⁠YouTube⁠⁠⁠ Remember to rate, review, and subscribe on Apple Podcasts & Spotify. If you enjoyed this episode, share it with your friends who might find it useful. Your support helps us continue bringing you the best in restaurant industry content. --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message

Today I chat with Justin Simmons, one-half of the dynamic duo behind the successful sandwich joint Tony & Pete's in Dayton, Ohio. After spending years as a bartender, Justin and his wife, Kathleen, took a leap of faith to create a neighborhood favorite that's celebrating its first anniversary. Listen in as Justin shares their challenges, from securing the right real estate to developing a standout brand. Learn how they leveraged social media to attract customers and create a buzz around their concept. And find out what it's really like to work side by side with your spouse in the high-pressure world of running a restaurant. Connect with Tony & Pete's Tony & Pete's on Instagram Tony & Pete's Website Q&A Episodes! Got a burning question or two for our monthly Q&A? Startup? Expansion? Operations? Marketing? Submit your questions at ⁠kyle@four-turns.com⁠ Exclusive Sponsor:DAVO by Avalara DAVO Sales Tax integrates with your POS system to automatically sets aside sales tax funds daily. When it comes time to remit these funds to the state, DAVO files and pays sales tax for you, on time and in full. Schedule a call with their customer success team, and tell them you heard about them on the Closed Monday podcast! About the show: We see the world through the eyes of the independent restaurant owner - hospitality, integrity, hard work, community, and innovation. This is a show for the progressive restaurateur and the curious cook looking to take the next step. For more insights, tips, and expert advice on becoming a restaurant entrepreneur, subscribe to Closed Monday on Apple Podcasts & Spotify. Connect with the show: - ⁠⁠Instagram⁠⁠ - ⁠⁠YouTube⁠⁠ Remember to rate, review, and subscribe on Apple Podcasts & Spotify. If you enjoyed this episode, share it with your friends who might find it useful. Your support helps us continue bringing you the best in restaurant industry content. --- Send in a voice message: https://podcasters.spotify.com/pod/show/closedmondayshow/message