What's Next with Aki Anastasiou

In this episode, we dive into the role of PayInc. (formerly BankservAfrica) at the heart of South Africa’s payments ecosystem. With 53 years of experience, PayInc. has been instrumental in building and maintaining the country’s payment infrastructure. Today, it processes nearly 400 million transactions a month, ensuring that payments are secure, reliable, and always on. From card swipes to instant transfers, their systems quietly power the economy while supporting financial inclusion for millions. We also explore the evolution of payments over the past five decades, the technology behind high-availability systems, and how PayInc. is modernizing through cloud, microservices, and AI-driven innovation. With a focus on resilience and scalability, their work keeps South Africa’s financial systems running 24/7, even during peak times like paydays and Black Friday.

In this episode, we sit down with Ashif Black, Country Representative of InDrive South Africa, to explore how the company is reshaping the ride-hailing industry with fairness, transparency, and freedom of choice. Ashif shares the story of InDrive’s origins, how its unique negotiation model empowers both drivers and passengers, and why low commissions and fair pricing are central to its mission. He also highlights the platform’s expansion across South African cities and the value it brings to communities through affordable, accessible, and transparent mobility. The conversation also touches on safety, global presence, and innovation, with Ashif explaining how InDrive ensures driver and passenger protection, leverages insights from its operations in over 800 cities worldwide, and adapts technology to local needs. Beyond rides, InDrive is expanding into courier, delivery, and intercity services, while creating new opportunities for youth and drivers in South Africa.

In this episode, we welcome Dietlof Mare, CEO of MAZIV, the company behind South Africa’s largest open-access fiber networks, including Vumatel and Dark Fibre Africa. With the Competition Appeal Court’s approval of MAZIV’s landmark merger with Vodacom, the company is entering a defining chapter in its mission to connect more South Africans. Dietlof shares insights on the challenges of fiber rollout, the scale of investment required, and the impact that expanded connectivity can have on communities and the broader economy. The discussion also explores how the transaction unlocks capital and infrastructure needed to accelerate fiber expansion, particularly into underserved areas. Dietlof highlights the importance of balancing competition with public interest, while ensuring open access remains at the core of MAZIV’s model. With plans to reach millions more homes and businesses, he unpacks how enterprise fiber, 5G backhaul, and community connectivity will play a critical role in South Africa’s digital future.

In this conversation, Andrew Bourne, Regional Head for Zoho in Southern Africa, unpacks what makes Zoho unique in the global tech space. He explains how Zoho serves over 113 million users worldwide, with a strong local presence in South Africa, offering region-specific integrations and billing in rand. Andrew highlights Zoho’s user-friendly, scalable environments—from no-code to pro-code—and its cost-efficient approach by owning every layer of its tech stack and building solutions entirely in-house. The discussion also dives into Zoho’s long-standing use of AI, emphasizing how its advanced assistant, Zia, transforms business operations. From churn prediction and sentiment analysis to powerful analytics insights and custom AI agents, Zia empowers businesses to boost productivity and make data-driven decisions. Andrew also stresses Zoho’s privacy-first approach, cost optimization, and flexibility, positioning its AI ecosystem as an enabler of innovation and growth for organizations of all sizes.

In this discussion, Deon Stroebel, Chief Innovation Officer at LSD Open, explains how the company helps organizations modernize through cloud-native solutions, Kubernetes, containers, and automation. With over 25 years of experience, LSD Open has guided leading businesses in banking, telecoms, and media through successful digital transformation journeys, ensuring modernization drives measurable ROI while avoiding common pitfalls of cloud adoption. Deon also shares insights on the importance of modernization, the human role in technology, and why businesses should embrace AI responsibly. He emphasizes how AI, automation, and cloud technologies can augment people rather than replace them, enabling greater efficiency, scalability, and innovation. By pairing human expertise with advanced tools, organizations can unlock faster growth, reduce risk, and remain competitive in an evolving digital landscape.

In this episode, Aki Anastasiou speaks with Martha Lamola, Operations Director for Vodacom Business Ventures and Partnerships, about how Vodacom is driving innovation while ensuring operational excellence across its enterprise ventures. Martha explains how Vodacom combines “basic brilliance” with forward-looking technologies to deliver trusted solutions that businesses can rely on. She highlights how trust, infrastructure, and innovation work together to build long-term partnerships with clients. The conversation explores real-world examples of Vodacom’s impact, such as IoT-driven solutions in energy management and agriculture that are transforming industries in South Africa and beyond. Martha also shares insights on the future of enterprise telecommunications, including the role of cloud migration, AI, cybersecurity, and 5G in shaping growth opportunities across the continent.

In this episode of What's Next, we sit down with David Cosgrave, Country Manager for SAS South Africa, to reflect on the company’s 30-year legacy in the country and its role in shaping the local technology and data landscape. David shares his journey stepping into the role, the privilege of leading during such a milestone year, and how SAS has built strong ties with South African businesses, universities, and graduates. From training more than 40,000 professionals to partnering with top institutions, SAS has become deeply embedded in the nation’s business and skills ecosystem. The conversation also explores SAS’s global legacy of nearly 50 years and its evolution from a statistical programming language to a global leader in analytics and AI. David discusses how the company is embracing the future with cloud technology, predictive and generative AI, and its focus on trustworthy AI for business-critical decision-making. With decades of experience in enabling organizations to unlock real value from their data, SAS continues to shape the future of analytics in South Africa and beyond.

In this episode of What's Next, we welcome Frikkie van Loggerenberg, Head of Investment Strategy and CEO of IFSA. Frikkie shares the fascinating story behind the origins of IFSA and how the company has evolved from its beginnings as an advisory business into a specialized investment management firm with a strong focus on estate planning. He explains why many individuals fall into the trap of “quick and dirty” financial planning, and highlights the importance of building a proper foundation through holistic advice, lifestyle analysis, and long-term strategies instead of simply focusing on products. The conversation dives deep into the role of estate planning as the cornerstone of financial success. Frikkie outlines common mistakes people make—such as not having a will, underestimating liquidity needs, or assuming their estate is too simple to require planning—and explains how IFSA takes a different, independent approach. With a national network of advisers and a client-first philosophy, IFSA helps individuals structure their investments, retirement planning, and estates in a way that aligns with their wishes and safeguards their legacy.

In this episode of What's Next, Aki Anastasiou sits down with Cornelia van Heerden, Executive for Customer Experience and Services at MTN South Africa, to discuss how the company is strengthening its commitment to customers. Cornelia shares insights into how MTN is listening closely to customer feedback, tackling frustrations one step at a time, and ensuring that the human element remains central even as technology and automation play a bigger role. She also highlights MTN’s rollout of facial biometric solutions, a major step in fraud prevention that balances stronger security with reduced friction for customers. From AI-driven customer support to enhanced SIM swap and OTP protection, Cornelia explains how MTN is using innovation to build trust, improve service, and create a safer, more seamless experience for millions of customers every day.

In this episode, we welcome back Jonathan Hurvitz, CEO of Teljoy, to catch up on the company’s remarkable journey. Jonathan reflects on his 11 years with the business, its growth, and the key factors that have helped Teljoy thrive despite economic challenges. From building a strong internal culture to leveraging 56 years of customer data, Teljoy has evolved to stay relevant while keeping its core mission intact—creating accessibility for South Africans through its rent-to-own model. We also explore how the business has adapted to changing consumer needs, embraced new technologies, and expanded its offerings beyond TVs to include everything from kitchen appliances to premium furniture. Jonathan also dives into the growing appeal of rent-to-own in today’s economic climate, highlighting its flexibility, peace of mind, and cost-saving benefits compared to traditional credit. We discuss the company’s expansion into baby goods, the long-term relationships built with customers, and how their referral and loyalty programs turn satisfied clients into brand ambassadors. With exciting initiatives like a competition to win a Suzuki Swift, Teljoy continues to innovate while staying true to its original values from 1969. This conversation is a fascinating look at how a heritage brand remains modern, customer-focused, and resilient in a rapidly changing world.

Marc du Plessis is the Executive Head of LookSee Platform at Standard Bank Group. Du Plessis is a business operations and revenue management veteran with over a decade of industry experience. He previously served as Spark Media CEO from 2016 until 2018 and achieved 25% annual growth for the company. This resulted in him winning the 2018 Top Media Sales Business Award. Du Plessis was then appointed Group Executive: Digital Businesses at CTP-Caxton Limited in 2019. Most recently, he joined LookSee and Standard Bank in 2021 to begin his current role. Du Plessis prides himself on being a hands-on operating executive and boasts core expertise in digital enablement and as an entrepreneurial growth enabler. In this episode of What's Next, Du Plessis discusses the main reason why South African’s are investing in solar energy in 2025.

In this episode, we sit down with Nobesuthu Ndlovu, Director SME at Old Mutual, to explore the inspiration behind the SMEgo platform and how it’s addressing critical gaps in South Africa’s entrepreneurial ecosystem. Drawing from her own experience as an entrepreneur, Nobesuthu shares the challenges SMEs face — from accessing funding to managing time and operations — and explains how SMEgo’s all-in-one digital solution is designed to help business owners thrive. We also discuss the unique features of SMEgo, including its marketplace for business-to-business trade, innovative funding options, and commitment to supporting entrepreneurs’ mental wellness. Plus, Nobesuthu highlights the SMEgo Pitchathon, offering R4.2 million in prize money, and shares her empowering message for Women’s Month. This is an inspiring conversation for anyone passionate about entrepreneurship and building resilient businesses in South Africa.

In this episode of What's Next, we’re live from Samsung’s Johannesburg HQ with Justin Hume, Vice President of Mobile Experience at Samsung South Africa. He introduces SOS Plus, a life-saving emergency service integrated into the Galaxy A Series, developed in partnership with Aura. Justin also dives into how Samsung is making premium AI features and design accessible to more South Africans. With devices like the A36, A56, and A26, the Galaxy A Series offers powerful performance, safety, and intelligence—redefining value in the smartphone space.

In this What's Next episode, Aki Anastasiou speaks with Fred Zhou, CEO of HONOR South Africa, about the brand’s impressive rise—now the country’s second-largest smartphone brand—and its goal to be number one by 2028. Fred highlights HONOR’s winning strategy of innovation, trust-building, and expanding into new markets. He also introduces the ultra-thin Magic V5 foldable phone, launching in South Africa. With a large battery, premium AI features, and true water resistance, it’s designed for both productivity and durability. Plus, Fred shares how HONOR’s full ecosystem—from the X Series to wearables—is reshaping the mobile experience locally.

In this What’s Next with Aki Anastasiou interview, Peter Kerr discusses how retail logistics is being changed by cloud and AI technology. Kerr is the Founder and Director of Argon Supply Chain Solutions and is a 20+ year veteran in logistics and transport planning. Before founding Argon Supply Chain Solutions, Kerr worked at many other prominent companies in South Africa. This includes working as a SAP EWM Solution Architect and Consultant for Pick n Pay, a SAP EWM Consultant for Barloworld, a Mobile Specialist for OneArch Consulting, and a SAP WM Consultant for Pioneer Foods. Kerr is an SAP Certified Associate and Application Professional specialising in SAP solutions such as EWM, TM, SRM, WM, Mobility, and ATTP. He also boasts a strong understanding of data collection technologies and supply chain solution architecture. In this What’s Next interview, Kerr explains what Argon Supply Chain Solutions does and how retailers can maximise the potential of SAP S/4HANA Cloud to streamline their operations and improve efficiencies. He unpacks why having SAP Supply Chain as part of the S/4HANA Cloud implementation is essential. Kerr also discusses how SAP improves vendor compliance and creates better retail practices. He concludes the interview by sharing how he sees automation and AI features impacting supply chain solutions.

In this episode, we sit down with Justin Hume, Vice President of Mobile Experience at Samsung South Africa, to explore the groundbreaking innovations behind the all-new Galaxy Z Fold 7 and Flip 7. Justin unpacks how these latest foldables mark a major leap forward—not just in sleek design, but in blending top-tier hardware with cutting-edge AI features. With ultra-thin form factors, upgraded hinges, and 200MP cameras, these devices now deliver the full power of a flagship in a foldable format. We also dive into Samsung's thoughtful approach to user feedback, which led to a lighter, more pocket-friendly design and the launch of the more accessible Flip 7 FE. Plus, Justin reveals exciting launch offers, availability dates, and shares how Samsung is fusing hardware and AI to turn smartphones into intelligent personal assistants. Stay tuned to hear more about the Galaxy Watch 8 series, now slimmer, smarter, and equipped with advanced health tracking and AI integration.

In this What’s Next episode, Li Yin, CTO of Huawei Cloud Pangu Model, discusses how localised AI is accelerating South Africa’s digital transformation. Li Yin highlights the practical impact of Huawei’s Pangu model across industries such as construction, agriculture, and manufacturing, and explores its potential in finance, telecoms, media, and government. The conversation covers the importance of local AI infrastructure, the role of Huawei’s Ascend platform in enabling data sovereignty, and the need for strong ecosystem collaboration to support AI localisation in South Africa.

In this What’s Next with Aki interview, Muhammed Izhaar Ebrahim, Channel Sales Manager for TCL Electronics South Africa, discusses the new products TCL has launched in South Africa and how the brand has become a major player in the country. He explains why TCL has risen in popularity over the past few years and unpacks what sets TCL apart as an innovative brand. Ebrahim then focuses on TCL’s new Mini LED TVs – explaining to viewers what makes these TVs so impressive. He also unpacks TCL’s brand partnership agreements with major sports clubs like Arsenal and the Vodacom Bulls. Ebrahim concludes the discussion by TCL South Africa’s plans in the local market for the months and years ahead.

In this What’s Next with Aki Anastasiou interview, Clint Bryce discusses how the Achievement Awards Group is helping companies adopt rewards and loyalty programmes. Clint is the Product Director at Achievement Awards Group and a veteran of the design industry, having helped build, develop, and manage multi-disciplinary teams for many industry leaders. This has included working as the Head of Design at Luno, Head of Design at Yoco, and Chief Creative Officer at 22seven Digital. Thanks to his extensive work, he has been acknowledged with numerous different awards, including: Marketing Achievement Award (2019) — Marketing Achievement Awards Best in Show (2011) — Bookmark Awards Construction New Media Award (2007) — Construction New Media Award Grand Prix, Gold, Silver, and Bronze Awards — The Loerie Awards In addition to these awards, Clint has frequently appeared as a guest speaker at notable events, such as the DisruptHR Conference (2018), the Interactive Marketing Summit (2010), and the International Design Indaba (1999). In this What’s Next interview, Clint discusses what motivated him to take on his current role and the lessons he has learned from previous roles that are helping him in this position. He then provides a basic overview of what Achievement Awards Group offers and why companies should implement these solutions. Clint also explains how he is focused on fostering a product-driven mindset at the company, and the importance of platform thinking. He concludes the interview by unpacking how Achievement Awards Group makes it easy for companies to adopt rewards and loyalty programmes and how interested parties can begin this journey.

In this episode of What's Next, Angela Wamola, Head of Africa at GSMA, joins the conversation to unpack Africa's digital transformation journey. She shares vital insights into mobile connectivity, the current state of 4G and 5G adoption across the continent, and the pressing issue of smartphone affordability. Despite growing infrastructure, many remain unconnected to mobile internet—Angela explains why bridging this gap requires coordinated efforts between governments, the private sector, and civil society. The discussion also delves into the role of artificial intelligence, the significance of local language data, and the need for AI-ready infrastructure to help Africa leapfrog into a digitally inclusive future. Angela emphasizes the importance of investment in green energy and forward-thinking policies to unlock the continent's full digital potential. This episode is essential viewing for anyone interested in Africa’s tech ecosystem, digital inclusion, and sustainable innovation.