Agency Intelligence: The Insurance Podcast Network

This episode of the Agency Intelligence Podcast is a heartfelt tribute to Walt Gdowski, a significant figure in the insurance industry and the former CEO of Rough Notes.  Jason Cass and Roger Sitkins reflect on Walt's life, his contributions to the industry, and the personal memories they shared with him. They discuss his leadership style, his commitment to community service, and the high standards he set for the industry. The conversation highlights the importance of relationships in business and the lasting impact Walt had on those around him. Key Topics: Walt Gdowski was a pivotal figure in the insurance industry. He modernized Rough Notes, making it a trusted resource. Walt was known for his generosity and mentorship. He believed in the power of relationships in business. Walt's leadership style combined authority with influence. He launched the Rough Notes Community Service Award in 2000. Walt was an avid golfer and a licensed pilot. He had a significant impact on independent agents and brokers. Walt's legacy is a high standard for the industry. He was a gregarious and fun-loving individual who cared deeply about others. Reach out to: Roger Sitkins Jason Cass Visit Website: The Rough Notes Company Agency Intelligence Produced by PodSquad.fm

There are definitely things that the most highly successful insurance producers do in order to ensure victory when selling insurance. Some are easier than others, but almost all of them can be done by new(er) producers as well. If you want to build a $1,000,000 or more Book of Business, you need to begin implementing these things the most successful producers do. What are these things, you ask? Well, that's what host Charles Specht will teach you about in this podcast episode. Moreover, be sure to check out www.PermissionProducerSchool.com as the next cohort will begin on February 16, 2026. Go to www.PermissionProducerSchool.com to learn more and get registered for the upcoming cohort for producer school (virtual sales training). And, be sure to pre-register before all of the spaces are gone. Happy prospecting! Key Topics: How successful producers generate business through referrals and centers of influence instead of cold prospecting Why top producers only work through broker of record letters and never blind quote The importance of being micro-niched to know which carriers you need to be competitive Pre-qualifying accounts by calling underwriters before meetings to avoid wasted time and market blocks Three essential guardrails for the quoting process: securing markets, defining savings thresholds, and preventing quote sharing Using the Broker Of Record letter request in first meetings to measure relationship strength Permission Producer School training for building a million-dollar book through the permission sales framework Reach out to  Charles Specht Visit: Permission Producer School Permission Network Produced by PodSquad.fm

In this episode of Stuff About Money They Didn’t Teach You in School, Xavier Angel, CFP®, is joined by Shannon Mehaffey Ory, Owner and Senior Care Consultant at Avila Senior Advisors, for an honest conversation about something every family will face but few feel prepared for: caring for aging parents. Whether care needs change slowly or arrive overnight after a fall, hospitalization, or diagnosis, Xavier and Shannon unpack why families often find themselves making major financial and care decisions under stress, emotion, and time pressure, usually without a plan. With over a decade of experience across senior housing, memory care, home care, and mission-based work with the homebound and aging, Shannon brings clarity to a confusing and emotionally charged process. Together, she and Xavier walk through six essential things families need to understand about long-term care, including why crisis-based decisions are the most expensive, why Medicare assumptions can be dangerous, and how understanding care options like assisted living, memory care, and skilled nursing changes everything. At the heart of this episode is a simple but powerful truth: early planning gives families options, peace of mind, and the ability to honor their loved one’s wishes. If you have aging parents, or hope someone will one day advocate well for you, this is a conversation worth starting now. If this episode resonates, follow the show and share it with someone who needs to hear it before life forces their hand. Episode Highlights: Shannon shares her background in Health Administration with a concentration in senior housing and her experience working across multiple states in assisted living, memory care, and sitter agencies. (03:04) Shannon explains how care needs can change overnight with an example of a healthy client whose wife fell after a medication change. (07:50) Shannon discusses the differences between sitter agencies and private independent sitters, recommending getting names ahead of time through church or friends. (13:30) Shannon describes dementia as a journey and explains factors that determine whether someone should stay home or move to memory care. (18:42) Shannon explains independent living retirement communities, including buy-in fees and how residents can lock in monthly rates as their needs increase. (22:01) Shannon defines activities of daily living (ADLs) including bathing, dressing, hygiene, feeding, and transfers. (26:36) Xavier discusses the importance of aligning care needs with financial ability and how crisis-based decisions become the most expensive. (32:42) Shannon discusses how clients discover VA benefits they had no idea they had access to, making senior living possible. (37:22) Shannon shares her main takeaway that there are options available for aging parents, including resources not widely known to the public. (42:48) Key Quotes: “Every family is unique in what they're experiencing and what their needs are, and they do need accompaniment through that to figure out what is available for them specifically.” - Shannon Mehaffey Ory “A lot of people forget what their long-term care insurance policies included, and adult children have no idea their parents have this, and finding that out means a whole world is possible to them that the children didn't know was possible.” - Shannon Mehaffey Ory “The benefit of independent living is you don't have any maintenance. You probably can pay an extra fee for housekeeping. You have a ton of social opportunities, lovely dining. People go on trips together in independent living communities all the time.” - Shannon Mehaffey Ory Resources Mentioned: Shannon Mehaffey Ory Avila Senior Advisors Erik Garcia, CFP®, BFA Xavier Angel, CFP®, ChFC, CLTC Plan Wisely Wealth Advisors

In this episode of Insurance Shop Talk, host Eric Stein introduces a game-changing workers’ compensation opportunity for P&C agents in Ohio and surrounding states. With Ohio’s monopolistic system long limiting agent participation, a newly approved Alternate Employer Organization (AEO) program now allows agents to earn ongoing commission while delivering meaningful cost savings and improved claims management for their clients. Eric breaks down how the program works, who it’s best suited for, and—most importantly—the practical sales strategy agents can use to position it with existing clients and prospects. From pay-as-you-go billing and simplified claims handling to real-world savings examples, this webinar offers a clear roadmap for agents looking to unlock new revenue and strengthen client retention in a competitive market.

In this episode of Insurance Shoptalk, host Eric Stein sits down with Walter Sabrin of Venture Employer Services for a wide-ranging conversation on the realities of hiring, recruiting, and retaining talent in today’s insurance agency environment. Drawing on decades of experience, Walter breaks down why agencies should always be recruiting, how internal referral programs and small-scale job fairs can deliver outsized results, and why traditional job boards often fail to reach the best candidates. The discussion also explores proactive headhunting, building a recruiting pipeline for future needs, leveraging nearshore and remote talent to reduce costs while increasing productivity, and the importance of communication, training, and career progression in improving retention. Together, Eric and Walter share practical, real-world insights that agency owners can use to strengthen their teams, adapt to a changing workforce, and build a sustainable hiring strategy for the future.

In this episode of Front Cover: A Rough Notes Podcast on the Agency Intelligence Podcast Network, Jason Cass sits down with Jeff and Eboné Granger, Managing Partners at Granger Financial, the 2022 Rough Notes Magazine Agency of the Year.  Key Topics: The significance of being featured on the front cover of Rough Notes Magazine Building the agency from the ground up during COVID and scaling intentionally over time Expanding beyond insurance into multiple financial service verticals to better serve clients Creating a culture centered on mission, legacy, and long-term impact Using community service as a core business driver, not a side initiative Developing and retaining talent through an ownership mindset, culture, and values Reach out to: Jeff Granger Eboné Granger Jason Cass Visit Website: Granger Financial Rough Notes Magazine Produced by PodSquad.fm

In this episode of Stuff About Money They Didn’t Teach You in School, Erik Garcia is joined by Miles Clark, Senior Analyst at Nasdaq Dorsey Wright, to explore a simple but important question: what’s better—time in the market or timing the market? The conversation opens with a long-term look at how markets have behaved over multi-decade periods and what that data can teach investors when they’re deciding what to do with new money, especially when markets are sitting at or near all-time highs. From there, Erik and Miles walk through three common investor approaches: investing a lump sum right away, waiting for a pullback, or easing in over time. They discuss which experiences tend to lead to better long-term outcomes and why those results often surprise people. The conversation also touches on momentum, relative strength, and market breadth, including what it means when market leadership becomes narrow and valuations stretch. The episode wraps up with Miles’ thoughts on what matters most heading into 2026, what investors tend to worry about too much, and what deserves more attention moving forward. If you found this episode helpful, follow the show and share it with someone who’s still waiting for the “right” time to invest. Episode Highlights: Miles discusses a study showing "Average Joe," who invests $500 monthly regardless of market conditions, outperforms market timers by about $1 million. (07:25) Miles breaks down market breadth through a football analogy: it tells investors whether the market is on offense or defense. (13:20) Miles mentions that in core-dominated markets, the real risk isn't beating the benchmark but simply keeping up with it. (18:55) Miles discusses how Dorsey Wright applies relative strength to identify which assets to hold, focusing on sustained trends rather than short-term news. (22:45) Miles explains how momentum investing rotated out of tech in 2022 into energy and utilities, then back into tech for 2023-2024. (29:30) Erik emphasizes that risk capacity matters more than risk tolerance, which is often driven by emotions about current market conditions. (36:25) Key Quotes: "We don't necessarily have to focus on protecting against the entire market washout. We really just need to protect ourselves against where we're over-concentrated in our portfolios." - Miles Clark "In core-dominated markets, a lot of the risk is actually just not keeping up with the benchmark because it is so strong." - Miles Clark "Finding and earning positive relative strength is just trying to pick those assets that are doing relatively better towards the up or downside than their benchmark." - Miles Clark Resources Mentioned: Miles Clark Nasdaq Dorsey Wright Erik Garcia, CFP®, BFA Xavier Angel, CFP®, ChFC, CLTC Plan Wisely Wealth Advisors

What if every phone call your agency receives could tell you exactly how customers feel and how your team is performing? Jason Cass sits down with Winston Smith, CEO of Bridge Insure and Magellan Insure, to unpack how call intelligence is reshaping agency operations. The discussion explores why phone systems are more than dial tone, how real insights surface from everyday conversations, and why focusing on customer happiness and employee productivity creates a clearer picture of agency performance. Key Topics: The evolution of Bridge and the launch of Magellan Why phone systems are an untapped intelligence source Using call transcription to surface meaningful insights Measuring customer satisfaction through real conversations Evaluating employee performance with service standards Real time alerts for negative customer experiences Connecting phone data to revenue and premium impact Contrarian perspectives on AI in insurance agencies Reach out to: Winston Smith Jason Cass Visit Website: Bridge Insure Magellan Insure Agency Intelligence Produced by PodSquad.fm

In this solo episode of Stuff About Money They Didn't Teach You in School, Xavier Angel, CFP®, ChFC®, CLTC, steps behind the mic to wrestle with a tough truth: planning isn’t optional, not if you want control over your future. Fresh off his conversation with Giovanni Arenas about Gio’s life-threatening condition and remarkable double lung transplant, Xavier gets another call that hits just as hard. A dear friend's cancer has returned, and with it comes the realization that he never put proper business succession plans in place. It is a moment that reveals not just financial vulnerability but emotional fallout, the kind that compounds heartbreak when families are already hurting. Xavier digs deeper into why waiting to plan is one of the costliest decisions a business owner can make. He lays out how proactive planning protects the people you care about most and why delaying those decisions hands your future over to circumstances instead of intention. This episode is an honest call to action: don't wait until life forces your hand. If the message resonates, share the episode with someone who needs the nudge, and make sure you're following the show for more conversations that help you take control before life does it for you. Episode Highlights: Procrastination is a bill that silently compounds, delaying tasks makes them harder to complete, and weighs you down. (01:00) Time is the most valuable asset when building wealth. Every year of waiting meant losing opportunity, not just time. (01:30) Xavier references his previous episode with Giovanni Arenas about his double lung transplant and how quickly life can change. (02:30) Xavier shares a personal story: A close friend's rapidly progressing cancer forced immediate business and family decisions no one was prepared for. (04:10) Xavier outlines action steps: Create a will, establish an estate plan (not just for the wealthy), and build a business continuation plan. (07:10) Planning documents are acts of love and gifts of clarity that ensure your intentions, not others' emotions, guide what happens next. (07:50) Key Quotes: “Procrastination doesn't just slow you down. It widens the gap between where we are today and where we want to be.” - Xavier Angel, CFP®, ChFC®, CLTC “Planning isn't when life is perfect. Planning isn't when life happens, planning now it matters.” - Xavier Angel, CFP®, ChFC®, CLTC “ Take that first step today, no matter how small. Start planning today. Start the conversation, get the documents in place. Build the plan that protects the people and the legacy you want to fulfill your future self and your family will thank you later.” - Xavier Angel, CFP®, ChFC®, CLTC Resources Mentioned: Erik Garcia, CFP®, BFA Xavier Angel, CFP®, ChFC, CLTC Plan Wisely Wealth Advisors

I know you probably work only on signed BOR ... right? Well, sometimes you might be tempted to offer quotes to a prospect (aka: Non-Client; someone who doesn't trust you yet) who won't sign the BOR over to you. Should you still work on that account and offer a quote, or should you push the "pause button" and try again next year? Well, it all depends on whether or not you can get the prospect to give you three things first.  In this episode, host Charles Specht shares what three things you should do in order to increase your Quote-to-Bind rate by other 25% or more. Give a listen, subscribe, and let Charles explain. And, visit our newly updated website at: https://permissiongroup.com Key Topics: Why second place in insurance sales pays zero commission The three critical things you must secure before offering any quote How to demand exclusive access to the carriers you need to compete Getting objective commitments on what you must accomplish to win the business Why prospects must agree not to share your numbers with other agents How agents lose 20-30% of business when prospects share quotes behind their backs Why it's your fault, not the insured's, when you get used in quoting The reminder system that reinforces commitments throughout the sales process Why insurance buyers prefer one trusted agent but don't know how to choose How agency leaders can boost profits by requiring BOR letters over blind quotes Reach out to  Charles Specht Visit: Permission Network Produced by PodSquad.fm

Pressure on agency call volume has never been higher, and the gap between what teams can handle and what clients expect is widening fast. In this Executive Sessions conversation, Jason Cass sits down with Francisco Lopes, Founder and CEO of Sonant AI, to unpack how AI voice technology is transforming call handling, reducing repetitive tasks, and freeing teams to focus on higher-value work. Their discussion breaks down real adoption challenges, workflow design, routing logic, and the future impact of AI on agency operations and client experience. Key Topics: AI phone agents purpose-built for insurance operations Improving call latency, clarity, and conversational flow Differences in inbound versus outbound AI call performance Workflow design that reduces repetitive staff tasks Routing logic tied to AMS data and team roles Increasing task capacity through automated call handling Adoption hurdles and the tension between personal touch and AI Future impact of agentic systems on agency productivity How AI reshapes efficiency, staffing, and client communication Reach out to: Francisco Lopes Jason Cass Visit Website: Sonant AI Agency Intelligence Produced by PodSquad.fm

Where does agency efficiency go when AI begins handling the repetitive steps teams have battled for years? Jason Cass explores that shift with Jackson Fregeau, Co-Founder and CEO of Quandri, as they break down how a renewal intelligence platform can analyze policies, trigger quoting based on premium changes, and create contextual client communication automatically. Their discussion highlights how these capabilities free up staff to spend more time with clients while opening the door to new levels of retention and operational scale. Key Topics: Evolution from RPA to AI-driven capabilities Building a renewal intelligence platform for agencies Policy analysis across key coverage variables Automated quoting triggered by premium change thresholds Personalized communication for retention and cross-sell Shifts from personal lines to small commercial automation Differences in margin and complexity across business segments Trust, accuracy, and model limits in production workflows AI adoption timing, economic cycles, and industry expectations Reach out to: Jackson Fregeau Jason Cass Visit Website: Quandri Agency Intelligence Produced by PodSquad.fm

In this solo episode of the Stuff About Money podcast, host Erik Garcia, CFP®, ChFC®, BFA™ sits down for a candid one-on-one about goals. Not the shiny, New-Year’s-resolution kind, but the messy, honest kind we whisper to ourselves when no one’s listening. Erik shares two personal moments that reshaped how he thinks about goal setting, including the year Dr. Matt Morris bluntly told him, “You just made a bad goal,” and the overly ambitious golf objective that nearly convinced him to quit the game altogether. These stories spark a bigger conversation about why we so often overestimate what we can accomplish in the short term and underestimate what we’re capable of over the long haul. In the second half of the episode, Erik unpacks a healthier, more realistic framework for pursuing goals — especially financial ones. Instead of obsessing over hitting a number by a certain date, he encourages listeners to think of goals as direction and objectives as the checkpoints that keep them moving forward. Erik explores why grace, awareness, and better-designed goals lead to more progress and less burnout. If this episode resonates with you, share it with someone who needs a fresh perspective on goal setting, and make sure you’re following the show for more conversations that help you move toward a wiser, more intentional financial life. Episode Highlights: Erik discusses why traditional goal-setting frameworks and New Year’s resolutions aren’t the focus, emphasizing the frustration goals often create. (01:10) Erik shares the moment Dr. Matt Morris looked at him and said he had simply made a bad goal, reframing how he viewed falling short. (02:30) A reminder surfaces about how people consistently overestimate short-term capacity and underestimate long-term potential. (04:00) Erik explains why he now treats goals as directions rather than destinations, using the New York-to-England swimming analogy. (05:30) Erik shares how an overly ambitious summer golf goal led to frustration and helped him rethink the difference between goals and objectives. (07:00) Financial goal setting follows the same pattern, as unrealistic expectations often lead to shame, frustration, or giving up entirely. (09:10) Two core takeaways: create better directional goals and recognize the bias of misjudging short- and long-term potential. (10:40) Why having someone walk alongside you, such as a financial planner, helps maintain direction and adjust objectives over time. (11:40) Erik encourages listeners to share the episode and continue reframing their approach to goal setting. (13:40) Key Quotes: “ I've stopped treating goals like a destination, like something I have to reach. Instead, I think of them like a direction.” - Erik Garcia, CFP®, ChFC®, BFA™ “  You're not failing your goals, your goals just might need a reframe. Fix the direction, adjust the objectives, and trust the long-term journey.” - Erik Garcia, CFP®, ChFC®, BFA™ “ Set better goals, not bigger ones, not more detailed ones. Better ones. Goals that orient you long-term, meaningful directional goals, and then backfill that with objectives that guide your ” - Erik Garcia, CFP®, ChFC®, BFA™ Resources Mentioned: Erik Garcia, CFP®, BFA Xavier Angel, CFP®, ChFC, CLTC Plan Wisely Wealth Advisors

Leadership is shaped in the moments when uncertainty meets opportunity. Jason Cass sits down with Doug McElhaney, Chief Strategy Officer at Applied Systems, for an Executive Sessions discussion at the Applied Conference, where Doug breaks down how strategic clarity guides agencies through rapid technological change. Drawing from his years at McKinsey and his work at Applied Systems, he shares the decisions, mentors, and personal experiences that continue to influence his approach to leadership and industry impact. Key Topics: Understanding strategy through hard-to-reverse decisions Top-down thinking and identifying value-producing objectives Overcoming analysis paralysis in agency decision-making Mentorship philosophies and leadership growth Mindsets that shape personal and professional confidence People-driven execution of technology and data Navigating industry transformation and accelerating change Insurance access, protection gaps, and real-world impact Bold thinking and envisioning long-term industry progress Reach out to: Doug McElhaney Jason Cass Visit Website: Applied Systems Agency Intelligence Produced by PodSquad.fm

In this episode of Front Cover: A Rough Notes Podcast on the Agency Intelligence Podcast Network, Jason Cass sits down with Mark Rodgers, Founder of Trailstone Insurance, the agency featured on the December 2025 front cover of Rough Notes Magazine.  Key Topics: Mark’s reaction to being selected for the Rough Notes Magazine front cover  Trailstone’s growth from a small agency to a large operation after shifting strategy in 2017–2018 Building automation in 2019 and writing more than 50 million in new personal lines premium Moving from purchased leads to strong inbound through social media, YouTube, and referral partners A sales process centered on homeowner targeting, education, and retention systems Operating fully inside HubSpot for AMS, CRM, communication, and workflow management Leveraging offshore teams, automation, and Traction accountability charts to support scale and culture Reach out to: Mark Rodgers Jason Cass Visit Website: Trailstone Insurance Rough Notes Magazine Produced by PodSquad.fm

What happens when experience, resilience, and strategic discipline converge inside a rapidly evolving insurance ecosystem? Jason Cass sits down with Ashim Khurana, COO of Cogneesol, for an Executive Sessions conversation that explores how a 25-year industry leader balances instinct, data, technology, and people. Drawing from work across global operations, insurance services, and Cogneesol’s transition into IT-enabled solutions, Ashim breaks down the mindset required to lead teams, solve problems, and build systems that stand up to change. Key Topics: Early influences and lessons from past mentors Transition from instinct-driven work to data-informed decision-making Evolution from BPM services into technology-led solutions Strategic thinking versus operational execution AI use cases and why processes must be fixed first Supporting agents, carriers, MGAs, and legal service clients Leadership strengths, weaknesses, and personal growth The role of global operations and continuous adaptation Travel, culture, and perspective gained across markets Reach out to: Ashim Khurana Jason Cass Visit Website: Cogneesol Agency Intelligence Produced by PodSquad.fm

In this episode of Insurance Shoptalk, host Eric Stein sits down with Vlada Lotkina, CEO and co-founder of SUPERAGENT, to explore how AI is changing the way P&C agencies train and scale their sales teams. Vlada breaks down how SUPERAGENT’s AI personas create realistic roleplay for new producers, how the real-time sales co-pilot improves conversion rates for experienced reps, and how their outbound AI agent can qualify leads, gather data, and follow workflows with almost no integration. She also discusses how agencies are using the platform to gain visibility into performance, deliver personalized coaching, and turn months of training into days of meaningful progress. If you want a clear, practical look at how AI is actually improving insurance sales—not just adding hype—this episode delivers a firsthand view of what’s possible. About Insurance Shoptalk: Join host Eric Stein on a journey through the dynamic world of commercial property and casualty insurance. With over 25 years of experience in the industry, Eric brings a wealth of knowledge and insights to every episode. Insurance Shoptalk is your premier destination for in-depth discussions on the latest industry trends, technology impacts, interviews with leading experts, and much more. To learn more about Insurance Shoptalk, please visit https://insuranceshoptalk.com/. If you enjoyed this episode of Insurance Shoptalk, please like and subscribe, and be sure to click the notification bell to catch the next episode.

In this moving episode of the Stuff About Money They Didn’t Teach You in School podcast, Xavier Angel, CFP®, ChFC®, CLTC, sits down with Giovani Arenas, business partner of Erik Garcia, CFP®, BFA™, ChFC®, at Garcia Insurance Services, to talk about life, death, and everything in between. Gio, who received a double lung transplant just two years ago, shares his remarkable story of resilience and faith. From being told as a child that he wouldn’t live past 40 to defying all odds and thriving in his late 40s, Gio opens up about what it’s like to face mortality head-on—and how that perspective reshapes every part of life, including how we plan for the future. In this powerful conversation, Gio and Xavier discuss the emotional and practical sides of end-of-life planning, from having honest family conversations to getting your estate in order. They explore what it means to prepare for death while choosing to live fully—with gratitude, purpose, and hope. Gio’s story reminds us that wise planning isn’t just about money; it’s about love, legacy, and peace of mind. Share this episode with someone who needs encouragement to face life’s hardest truths with courage and grace. Episode Highlights: Gio discusses growing up with scleroderma, reconstructive surgeries, and the impact of bullying in his teenage years. (02:48) Gio shares how marriage and becoming a father transformed his outlook and fueled his desire to create a strong family legacy. (04:12) Gio discusses the emotional weight of planning for his family while living with limited life expectancy. (05:42) Gio explains the miracle of receiving a transplant call just one week after being placed on the list and the frantic race to the airport. (08:58) Gio recounts the airport gate reopening and his arrival in Houston before the organs, describing it as the first of many miracles. (14:08) Xavier emphasizes how essential it is to account for different scenarios when building a solid financial strategy. (18:18) Gio explains how he and Erik Garcia planned for financial and business continuity, including wills, trusts, and contingency strategies. (19:20) Gio reflects on the importance of legacy, emphasizing character, faith, and the example he hopes to leave for his children. (20:33) Xavier highlights how many families struggle to address conversations about wills, directives, and preparing for the unexpected. (24:58) Gio encourages listeners to confront difficult conversations about death, wills, and family preparedness. (25:36) Gio affirms that his faith is now “stronger than ever,” describing how the journey reshaped his belief. (28:41) Xavier encourages listeners to begin planning early and communicate the legacy they want to leave. (29:38) Key Quotes: “My actual transformation to a more concentrated person, and being a productive person and being someone happened when my kids were born, that completely changed my way of thinking, because to me, family, it's very important.” - Giovani Arenas “There were so many things that happened that have no explanation except the power of God working in the process, you know. And if I have to say something now is, I believe more now than before.” - Giovani Arenas

How do you build a 26-year career around storytelling, culture, and servant leadership while staying relevant through every wave of change? Jason Cass sits down with Peter Van Aartrijk, Senior Vice President at Aartrijk, for an Executive Session recorded live at Applied Net in Las Vegas. From his early years as a journalist to building a respected insurance branding firm, Peter shares the mentors, moments, and lessons that shaped his leadership. Together, Jason and Peter explore the evolution of insurance communication, the meaning of servant leadership, and how authenticity keeps brands relevant through decades of change. Key Topics: Mentorship and lessons that shaped a lifetime in communication Building Aartrijk and defining leadership through service The human side of executives and agency culture Staying creative and relevant through 26 years of change The written word and the craft of storytelling in modern marketing Navigating technology, branding, and the pace of transformation AI’s role in communication, authenticity, and content creation Mindset shifts from hard work to meaningful impact Purpose, humility, and human connection in leadership Reach out to: Peter Van Aartrijk Jason Cass Visit Website: Aartrijk Agency Intelligence Produced by PodSquad.fm

Would your P&C agency benefit from nearshore or offshore back-office solutions? Find out more in this episode of Insurance Shoptalk! In this episode, host Eric Stein is joined by guests Mark Stetson and Henderson Watkins from Solvo Global. They share more about Solvo Global and their many services for P&C agencies, like processing certificates, scrubbing accords, forwarding policy information, and handling reinstatements and cancellations. Eric, Mark, and Henderson also delve into the differences between offshore and nearshore service, and how they differ in cost savings, productivity benefits, and more. To learn more about Solvo Global, find them online at www.solvoglobal.com About Insurance Shoptalk Join host Eric Stein on a journey through the dynamic world of commercial property and casualty insurance. With over 25 years of experience in the industry, Eric brings a wealth of knowledge and insights to every episode. Insurance Shoptalk is your premier destination for in-depth discussions on the latest industry trends, technology impacts, interviews with leading experts, and much more. If you enjoyed this episode of Insurance Shoptalk, follow us on our social media pages to learn the latest on commercial insurance industry.