Retail Therapy

Customer aggression is an issue no retailer wants to face, yet it's becoming an increasing challenge across the industry. From verbal abuse to physical threats, frontline staff are dealing with alarming incidents that impact their safety and wellbeing. Joining us on Retail Therapy is Alex Staley, Chief Corporate Affairs and Sustainability Officer at Kmart. With extensive experience in retail leadership at Officeworks, IKEA, Mitre10, and Kmart, Alex has been at the forefront of addressing customer aggression and implementing staff safety measures. This episode explores: The rise of customer aggression—what’s driving this concerning trend? The emotional toll on retail workers and how businesses can support them Practical safety measures—from Duress alarms to body cameras How small businesses can protect staff, even with limited resources The role of law enforcement and government campaigns in tackling this issue With firsthand insights from one of retail’s leading voices, this conversation is a must-listen for anyone invested in creating safer retail environments.

Tune in to this insightful episode of Retail Therapy as Andy White, CEO of AusPayNet, discusses the growing challenge of online fraud and digital scams.  With over 25 years of international experience, Andy dives deep into the state of retail crime in the digital realm, sharing valuable insights on how retailers, from large to small, can protect themselves from phishing, card fraud, and email compromise. Key topics covered: How Australian retailers are being targeted Practical advice to safeguard against fraud AusPayNet’s efforts in tackling phone spoofing and digital crime Future trends in online fraud Whether you're a retailer or consumer, this episode is packed with valuable advice to help you navigate the digital landscape more safely. Listen now to hear Andy's expert insights.

Retail crime is on the rise, impacting businesses, employees, and communities—but what can be done to combat it? Joining the conversation is Helen Dickinson, CEO of the British Retail Consortium, who has been at the forefront of advocating for safer retail environments. With a deep understanding of policy, regulation, and industry challenges, Helen is working to address the growing crisis of retail crime in the UK. In this episode, Helen shares insights into: The alarming rise in retail violence and theft across the UK The financial and emotional toll on businesses and employees What’s driving the increase in retail crime Effective strategies and technologies to combat crime How retailers and authorities can collaborate for better protection The push for stronger retail protection laws in the UK Whether global collaboration is the key to tackling retail crime A must-listen for retailers, policymakers, and anyone invested in safer shopping environments.

Supply chains keep Australia moving - but how can businesses navigate ongoing disruptions and prepare for the future? Joining us today is Dr Hermione Parsons, CEO & Managing Director of the Australian Logistics Council, an expert in end-to-end supply chain strategy, multimodal logistics, and industry-government collaboration. With over 25 years of experience, she has played a key role in shaping supply chain policy and efficiency across multiple sectors. In this episode, Dr Parsons shares insights into: The biggest supply chain challenges facing Australia today How Australia’s geography influences our logistics strategies The impact of global events on supply chains How e-commerce is reshaping supply chain management Lessons learned from the pandemic to improve supply chain resilience The role of AI and technology in optimising logistics A must-listen for retailers, logistics professionals, and business leaders looking to stay ahead in a rapidly changing world.

Mental health is more important than ever - so how can businesses support their employees and create a healthier workplace? Joining us today is Georgie Harman, CEO of Beyond Blue, one of Australia’s leading voices in mental health advocacy. Under her leadership, Beyond Blue has expanded its services in suicide prevention, digital mental health support, and workplace wellbeing. In this episode, Georgie shares insights into: 🔹 The biggest mental health challenges facing Australians today 🔹 The evolving role of Beyond Blue in mental health advocacy 🔹 How financial stress is impacting workers more than COVID-19 🔹 The role of retailers in supporting employee mental health 🔹 The impact of technology and remote work on mental wellbeing 🔹 Practical advice for small businesses to prioritise mental health A must-listen for business leaders, retailers, and anyone looking to build a more supportive workplace.

Retail crime is on the rise, but what can be done to stop it? In this episode of the Retail Therapy Podcast, we hear from Peter Price AM, CEO of Crime Stoppers, about the latest crime trends and strategies for prevention.  With decades of experience in crime prevention, including working with INTERPOL and the White House on cybersecurity, Peter shares his insights on tackling theft, fraud, and youth crime in retail. He also discusses how retailers can keep their staff and businesses safe.  Key insights from the episode include:  The biggest challenges in retail crime today Emerging crime trends that retailers need to watch How Crime Stoppers and the ARA are working together to combat crime Best practices for preventing theft and protecting staff What needs to be done to curb youth crime in retail  Retail crime affects everyone, but knowledge is power. Tune in to gain expert advice on crime prevention strategies that work. 

Artificial Intelligence is transforming the retail landscape, but how can businesses truly harness its potential? In this episode of the Retail Therapy Podcast we speak with Dr Kellie Nuttall, Deloitte’s Strategy and Business Design Leader - and a passionate AI advocate.  With a background in consumer decision-making and years of experience helping businesses embrace AI, Kellie shares insights on how AI can streamline operations, enhance customer experiences, and drive growth. She also discusses AI’s accessibility for smaller retailers and the need for greater diversity in the sector.  Key insights from the episode include:  How AI is reshaping Australian retail and business strategy The biggest advancements in AI and what they mean for retailers How businesses—big and small—can leverage AI for efficiency and growth The importance of encouraging more women into AI-driven careers A glimpse into how AI will shape the future of retail over the next decade  Whether you’re excited about AI or still skeptical, Kellie’s expert insights will help you understand how to embrace this game-changing technology.  Tune in now for a fascinating discussion on AI’s role in retail and beyond. 

As we kick off Series 8 of the Retail Therapy Podcast, we’re diving deep into one of the most critical topics facing the retail sector today: Retail Resilience.  In our first episode, host Fleur Brown, ARA Chief Industry Affairs Officer, is joined by Chris Richardson, one of Australia’s leading economists, to explore how retailers can weather ongoing economic shocks and emerge stronger than ever.  Retailers have faced numerous challenges in recent years, from pandemic disruptions to supply chain issues and rising retail crime. Chris provides a comprehensive look at the current economic environment and offers insights on how businesses can build resilience in such turbulent times.  Key highlights from the episode include:  How the Australian retail sector is adapting to economic shocks The importance of innovation and technology for future growth What economic factors will impact sales growth in 2025 How government support can drive retail recovery  Chris’s expert insights will help you better understand the economic forces shaping retail and provide actionable advice on how to prepare for the future.  Tune in now to the first episode of Retail Therapy Series 8 and learn how to strengthen your business for the challenges ahead. 

Our next Retail Therapy guest is Kieron Ritchard, CEO and Managing Director at Fantastic Furniture.  Kieron leads one of Australia's most iconic furniture retail brands, known for offering stylish and affordable furniture solutions. Under his leadership, Fantastic Furniture has continued to expand its market presence and innovate in customer experience and product offerings.   Kieron has a wealth of experience as a leader and we’re thrilled to have him on the Retail Therapy podcast to hear about his journey and insights.   This episode explores:  Kieron's transitioned from hotel industry advisory to leading Fantastic Furniture How his leadership style has been shaped by past experiences The role of international experience to shape business development and strategy Balancing online and physical store sales for omni-channel growth The evolution and optimistic future for brick-and-mortar stores in the furniture industry How to foster a customer-centric culture that ensures satisfaction Fantastic Furniture's long-term goals to adapt to the changing retail landscape and achieving growth To learn more about what we do at the ARA, head to retail.org.au.   ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

We're excited to announce that our final guest for Season Six of Retail Therapy is Dr. Ginni Mansberg, the founder of the science-based skincare line Evidence Skincare (ESK) and author of the bestselling book The M Word: How to Thrive in Menopause. Dr. Mansberg is a highly respected GP, TV presenter, podcaster, author, and columnist, specialising in women's health, menopause, and all things skin.  In this episode, ARA CEO Paul Zahra and Dr Manserg discuss:  Ginni's inspiring 30-year career journey as a doctor and her passion for what she does  The unique needs of women experiencing menopause and how to effectively address them The significance of positive representation of aging women in advertising and marketing The pivotal role of women aged 50+ as key decision-makers in households Strategies to support menopausal women in the workforce and help them maintain their careers The loyalty of women in their 50s and 60s as customers compared to other age groups Tune in for an insightful conversation on empowering women through all stages of life and the importance of recognising their contributions.  Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.  

Our next guest on Retail Therapy is Kate Russell (she/her), CEO of Supply Nation, Australia's foremost advocate for supplier diversity.   Kate brings a wealth of experience, including roles in the public sector and as a Board Director at the Diversity Council of Australia. As a proud Awabakal woman, she holds a deep commitment to supporting Indigenous businesses and advancing economic empowerment within Indigenous communities.   At Supply Nation, Kate has played a pivotal role in fostering the growth of First Nations businesses, contributing to the vibrant Indigenous business community in Australia.   This episode with Kate explores: Moving forward after The Voice referendum Kate's journey and inspiration to lead Supply Nation Success stories from Supply Nation connections Barriers faced by Indigenous companies and strategies to overcome them How to create opportunities for Indigenous peoples in public and community sectors The evolving landscape of diversity and inclusion in Australian businesses and society The role of the Australian retail industry in supporting Indigenous businesses Advice for meaningful engagement with and support of Indigenous suppliers Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Our next guest on Retail Therapy is Angel Dixon OAM, a passionate activist for disability inclusion and human rights. Angel is a two-time international Mercedes Benz Fashion Week model. In 2017 Angel became the first agency-signed model with a physical impairment to feature in a national television campaign.   Since then, she has used her profile to create positive changes towards community attitude, serving as CEO and Board Member at the Attitude Foundation. She was named 2019 Queensland Young Australian of the Year and has received a Medal of the Order of Australia (OAM) for her work.  This episode explores:  Angel's journey as a person with a physical impairment Breaking barriers in the modelling industry  Advocacy for body positivity and inclusivity Insights for individuals encountering obstacles in their careers or daily lives due to disabilities Areas where society still lacks inclusivity and what can be done to address them Inclusivity in retail and the common challenges in making retail spaces more inclusive Common misconceptions about disability and strategies for combating them Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

In this episode of Retail Therapy, we hear from Manisha Amin (she/her), CEO of the Centre for Inclusive Design. Manisha's dedication to innovation and social change has made her a pivotal figure in the realm of inclusivity. With expertise in strategic marketing, communication, and cultural transformation, Manisha illuminates the path toward creating products, services, and policies that truly embrace inclusivity. A thought leader renowned for her ability to think from the edge, Manisha brings a wealth of insights to this episode.  Throughout this episode, we delve into: Definition and context of inclusive design Manisha's journey to championing inclusive design Examples where retail excels, and the areas that need improvement Retail initiatives for neurodivergent customers Advice for retail leaders on DE&I Strategies for small businesses on inclusivity Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

In this episode of Retail Therapy, we are honoured to welcome Mariam Veiszadeh, CEO of Media Diversity Australia. A trailblazing figure in human rights advocacy, law, authorship, and media commentary, Mariam has left an indelible mark in the fight against racism and xenophobia. Renowned for founding the Islamophobia Register Australia, Mariam's endeavours have earned her recognition, including the esteemed Fairfax Daily Life 2016 Woman of the Year accolade, for her profound impact on fostering positive change in workplaces and society. In this episode, we cover: Mariam's journey from law to becoming a leading anti-racism campaigner Personal experiences with racism and Islamophobia as catalysts for advocacy Founding the Islamophobia Register Australia and earning accolades for fostering positive change Leveraging skills and platforms to combat systemic discrimination Intersectionality of identity and its impact on advocacy Inspiring listeners to confront injustice and drive positive change Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Our next guest, Anyier Yuol, is not only an entrepreneur but also a catalyst for social change. With a strong commitment to making a difference, Anyier is the visionary behind Miss Sahara, an initiative for Lead Beyond Education (LBE) charity, as well as the founder and CEO of Anyier Model Management. Her advocacy spans a multitude of causes, including women's and girls' rights, refugee and gender equality, sport for development, and amplifying the representation of minority groups within Australia's sports, beauty, and fashion sectors. Through her unwavering dedication, Anyier has carved out a platform where young voices can resonate for impactful change. Notably, her remarkable efforts garnered recognition, culminating in the prestigious 2023 Australia for UNHCR – SBS Les Murray Award for Refugee Recognition, celebrating her diverse achievements across sports, women's empowerment, and refugee advocacy. In this episode, we delve into: Anyier's journey as a South Sudanese refugee Insightful perspectives on diversity and inclusion stemming from her refugee experience Identifying critical needs for refugees in their new homeland Advocacy initiatives focusing on diversity and refugee rights Unpacking the pivotal role of the retail sector in fostering inclusivity as the largest private employer Navigating genuine communication of diversity commitments Addressing diversity barriers within the fashion industry and strategies for fostering inclusivity Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Our next guest for Retail Therapy is Natalie Phillips-Mason (She/Her), Founder and Lead Consultant of Inclusive Change. Natalie is dedicated to fostering inclusive workplaces and enriching customer experiences by celebrating our unique identities. Natalie encourages leaders to embrace all aspects of diversity – apparent and non-apparent – for the benefit of their employees and their customers. Through her collaborative approach, Natalie empowers individuals of all neurotypes to engage in meaningful conversations; driving education, authentic dialogue, and actionable change. This episode explores: Natalie's allyship journey Why language is important Employees and customer experiences – and why retailers should take notice Considerations and opportunities in the Australian retail landscape The latest research Educating retail staff on neurodiversity Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Our next guest for Retail Therapy needs little introduction: Natasha Stott Despoja, a prominent figure in Australia's advocacy for gender equality. With International Women's Day just around the corner, we're thrilled to host Natasha, whose legacy as a former Senator for South Australia speaks volumes. Throughout her career, she has passionately championed gender equality and tirelessly advocated for the prevention of violence against women and girls.   As the founding Chair of Our Watch, a renowned national organisation dedicated to preventing violence against women and their children, Natasha has played a pivotal role in shaping Australia's approach to these critical issues. Her dedication to embedding gender equality in the fabric of Australian society has been unwavering, making her an inspiration to countless individuals striving for a more equitable world.   This episode explores:  Natasha's journey and advocacy for gender equality Importance of gender diversity in retail leadership Government support for gender equality in business Successful gender equality initiatives in retail Promoting inclusive marketing in retail Global collaboration for gender equality Engaging customers and employees in gender-related issues Implementing family-friendly policies in retail Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.  

Celebrate Mardi Gras with a dose of Retail Therapy, spotlighting diversity, equality, and inclusion. Joining us for this special occasion is Katherine Wolfgramme (she/her), a nationally recognised Trans Advocate, award-winning gender diversity consultant, and Trans awareness trainer. As a pioneer in promoting equity and equality for the LGBTQIA+ community, Katherine's impact resonates through numerous media campaigns, accolades, and charitable endeavours. Proudly representing the Transgender community, Katherine leverages her journey to cultivate culturally safe environments for others. Prepare to be inspired as Katherine recounts her journey and advocacy efforts, marked by groundbreaking achievements such as being the first transgender woman in Fiji legally granted a female name by the government. This episode is a testament to her relentless pursuit of societal change and her commitment to improving future experiences. This episode explores: Highlights of Katherine's journey and advocacy work Legal precedents and societal progress in LGBTQIA+ rights Advice for employers supporting LGBTQIA+ employees Challenges faced by transgender individuals in retail Strategies for businesses to foster inclusivity Advice for individuals struggling with their gender identity Cultural and religious sensitivities in advocacy Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Joining us for some Retail Therapy focusing on diversity, equality and inclusion is Leila Naja Hibri (she/her), former CEO of the Australian Fashion Council. In the face of the pandemic, Leila emerged as a guiding force, steering the Australian fashion industry towards resilience. Her compelling personal narrative serves as a testament to the advantages that arise from fostering culturally diverse women in leadership roles. Leila's impact extends to the establishment of a standardised Australian fashion trademark, solidifying her status as a trailblazing role model within the retail sector. Join us as we uncover the inspirational journey and visionary contributions of Leila Naja Hibri. This episode explores: Leila's journey from accounting to leading the Australian Fashion Council Challenges related to cultural diversity in her career and how she overcame them Importance of diversity in the retail sector, addressing barriers and shaping leadership Steps for retail organisations to foster diversity in leadership teams Leila's impact on sustainability in the fashion industry Encouraging women's involvement in leadership roles Advice for culturally diverse individuals aspiring to leadership in retail and fashion Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Welcome to Season Six of Retail Therapy, where we delve into Diversity, Equality, and Inclusion. We're thrilled to kick off this season with a powerhouse guest, Lisa Annese (she/her), CEO of Diversity Council Australia. Lisa was named one of the AFR’s 100 Women of Influence in 2018. In 2019 she was elected to the Board of Amnesty International Australia and in 2021 to the Board of the non-partisan organisation, Women for Election. Under Lisa’s leadership, the Diversity Council has produced a broad array of groundbreaking, evidence-based research around diversity, equality and inclusion. With her wealth of expertise, Lisa is the perfect guest to inaugurate Season Six, offering invaluable insights into this crucial conversation. This episode explores: Lisa's journey into her career path and what motivated her Tackling gendered harassment, discrimination, and violence - the remaining challenges Resolving the persistent gender pay gap and necessary changes Advocating for a public register of gender pay discrepancies for corporate accountability First Nations inclusivity and thoughts on the Voice discourse Progress in addressing racial hurdles or ongoing concerns Supporting the LGBTIQ+ community's inclusion in businesses Encouraging employers to consider hiring individuals with disabilities or neurodivergence Balancing religious and cultural diversity within the context of DE&I The role of the retail industry in driving and exemplifying societal change Thank you to our Principal Partner American Express for supporting this season of Retail Therapy. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.