Claim OwnershipTrust on Purpose
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© 2024 Trust on Purpose
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Are you intentional about building, maintaining or repairing trust with the people in your life? Most of us aren’t, and sometimes important relationships suffer as a result. So much of what is right or amiss in those relationships ties back to trust, whether we realize it or not. We are dedicated to helping you become intentional about cultivating strong trust with everyone important in your life: the people and teams you lead and work with, and your family, friends and community, as well. In the Trust on Purpose podcast, we dive into everything that makes up trust, what supports and damages it. We unpack situations we commonly see with leaders, teams, organizations, and others we work with to show how trust can be strengthened, sustained, and repaired when broken. Listen in for conversations between two pros who care deeply about you being an intentional and masterful trust-builder in your life so you and your relationships flourish. We share pragmatic and actionable takeaways you can use immediately and deepen with practice. If you have questions or situations related to trust that you’d like us to talk about in a future episode, please email charles@insightcoaching.com or ila@bigchangeinc.com. We'd like to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music that you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for the superpower editing work that he does to take our recordings from bumpy and glitchy to the smooth and easy to listen to episodes you are all enjoying. From our hearts, we are so thankful for this team and the support they provide us.
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In this episode of Trust on Purpose, Ila and Charles delve into the intricacies of honest communication and its profound impact on trust. Inspired by a quote from James Clear, they explore the concept that "a truth unsaid can still be felt" and discuss the implications of withholding truths in personal and professional relationships. Drawing from personal experiences and coaching insights, our hosts discuss the need to navigate a delicate balance between speaking up authentically and avoiding hurtful communication. From exploring the discomfort of ‘clearing the air’ to discussing ways to foster psychological safety in teams, they provide practical tips for navigating difficult conversations and repairing communication breakdowns. Through candid dialogue, they underscore the importance of vulnerability, empathy, and genuine connection in building trust within relationships.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
Ila and Charles talk with Sean Joyce about his personal journey to becoming a trusted team leader. He challenges the notion that anyone is fully prepared for a leadership role, emphasizing the more realistic, nuanced and gradual evolution of becoming an effective leader.Sean emphasizes the importance of fostering a culture of collaboration and discusses the significance of transparency, acknowledging imperfections, and creating opportunities for open dialogue within the team. He believes that trust is built when we provide our teams the opportunity to work together toward a clear objective. Sean highlights the role of leaders as facilitators, solution providers, and catalysts for teamwork and innovation - not as someone who has all the answers.Whether you're a seasoned leader or just embarking on your leadership journey, this episode offers practical advice on cultivating authenticity, setting clear shared objectives, prioritizing the collective success of the team, and, of course, building and maintaining trust.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
In the newest episode of their Trust on Purpose podcast, hosts Charles Feltman and Ila Edgar are joined by Michelle Brody - clinical psychologist, executive coach, and author of Own Your Armor - Revolutionary Change for Workplace Culture. Michelle offers insightful guidance on navigating workplace dynamics and delves into the intricate nature of conflict within teams. Drawing from her extensive experience, Michelle explains how understanding and owning one's armor - the behaviors we adopt to protect ourselves in response to perceived threats - can transform a team's culture. Tune in to explore how recognizing and managing armor can lead to more authentic and productive relationships in the workplace.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
Welcome to the episode about building habits, where we discuss the trust-building behaviours that define our relationships and how to make them habits. Our conversation is inspired by a question posed by James Clear, in a recent issue of his newsletter: “Are the results I'm expecting aligned with the habits I’m following each day?” We often intend to act in ways that build trust, yet our habitual behaviours may not always reflect our intentions. How do we bridge the gap? Join us as we navigate the process of habit change, understanding that replacing old habits requires more than sheer willpower. We discuss the reality of not getting it right the first time and the necessity of practice to build new habits, and offer practical strategies for initiating change.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
Whether spoken or unspoken, complaints can either foster trust or erode it within relationships. Ila and Charles delve into the intricate dynamics of trust, communication, and the often-overlooked causes and impacts of complaints. The conversation explores the importance of making clear and complete requests in driving desired outcomes and the many implications of expressing our grievances. They also explore the impact of unspoken grievances on relationships, from breeding resentment to undermining trust. Listeners are encouraged to ask themselves the tough questions: Is my complaint fair? Were my expectations clear? Am I avoiding difficult conversations? Do I care about salvaging the relationship?We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
Ila and Charles dive into the fascinating world of embodied learning with Dr. Amanda Blake, the award-winning author of "Your Body is Your Brain" and the visionary behind the “Body = Brain” experiential leadership course. In this captivating podcast, we explore a simple, powerful, science-based practice for harnessing the power of body and mind together to develop desired personal qualities.Learn how to engage both your brain and body in the learning process, whether it's mastering the invaluable competency of trust-building, cultivating trustworthiness within yourself, or any quality you wish to develop. Using a holistic approach, Dr. Blake unveils a transformative process that combines conceptual self-awareness, embodied self-awareness, and relational skills to support human growth and development. Discover how to practice and refine these behaviours, transforming them into natural expressions of who you are.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
Uncover the secrets to maintaining trust despite disagreements in our latest episode, where Ila and Charles delve into why dissent doesn't have to spell distrust. As we walk you through the delicate interplay of expressing differing opinions, you'll gain strategies for keeping trust intact. Our experiences with clients in the throes of work-related disputes serve as a rich backdrop for this discussion, highlighting the role of psychological safety and the four trust domains. We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
Our first episode of 2024 addresses a listener question: What do I do when my leader doesn't believe that I'm at capacity? Imagine your leader has asked you to take on new work and you are stunned. You think, “Can’t you see I already have too much to do?!” You try to tell them, but they don’t seem to believe you. Trust issue alert! Ila and Charles discuss the importance of building a foundation of trust so disbelief doesn’t creep in, and how you can address it when it does, while building trust in the process.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
When commitments are made by a leader (“Yes, my team can do that!”) without asking the people who will have to do the work, the inevitable outcome is an erosion of trust - both between the leader and their team, and with whoever they made the commitment to, if the team falls short. Ila and Charles dive into a topic raised by a listener for this “Ask us anything” episode, discussing how, if leaders want to maintain strong trust with their teams and other stakeholders, they need to take time to check in with their teams before committing.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
Being vulnerable in the workplace can be challenging for people. Yet trusting others is inherently an act of vulnerability: we can’t get to trust without it. Deciding when, with whom, how, and to what extent to demonstrate vulnerability is part of the competency of trust-building. Discussing these decisions makes for a deeply human conversation between Ila and Charles.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
Whether you are giving advice when it hasn’t been requested or receiving advice that you haven’t asked for, there is potential for a direct and damaging hit to trust in the relationship. The messages - often unintentional - that are sent revolve around us not trusting the other person’s competence or them not trusting ours. Ila and Charles have an eye-opening discussion about why people jump to offer advice when not asked, what messages it sends when we do, and what we can say when we want to offer help so it is received in the way it is intended.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
Lies and omissions damage trust. That might sound painfully obvious, and you may think, “I never hide information, and I certainly don’t lie.” In reality, we have all likely been in situations where we don’t feel comfortable sharing everything we know, so we make a quick decision to keep quiet without considering possible consequences. Ila and Charles talk about what leads us to lie or withhold information (spoiler alert: reasons include unexamined assumptions, high pressure, and unclear expectations), and how we can build greater trust in our relationships with intention and practice.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
We’ve all been there - someone has said or done something that causes us to feel defensive and drives us to dig our heels into our “rightness,” fighting against anything that invalidates it. Good-bye trust. Ila and Charles have experienced trust breakdowns with clients even as professional coaches. They share their experiences and insights into how defensiveness erodes trust and what we can do to create relationships in which people feel safe to discuss feelings of defensiveness.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
Charles and Ila continue their conversation with Angela Cusack, executive coach and author of ”Discover the Matrix. Integrity: The True Mark of Leadership” about how recognizing what it means to be human - flaws and all - allows us to develop integrity and deep trust with one another.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
In part 1 of a 2-part episode, Ila and Charles talk with Angela Cusack, executive coach and author of ”Discover the Matrix. Integrity: The True Mark of Leadership” about how building our emotional capacity to see our true selves and showing up in life and leadership with integrity, builds trust in ourselves and with others.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
If you’ve ever wondered how to make real change in how your organization or team works together using a proven framework, common language, and actionable behaviours, this is a conversation you’ll want to hear. Ila and Charles talk to a Leadership Development team from a school district in Maryland who used the insights, lessons, and framework from The Thin Book of Trust, written by Charles, to guide powerful trust-building work with real results.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
Being in a trusting relationship feels good. In fact, it feels amazing. it’s not just that trust connects us to feel-good emotions like generosity, curiosity and joy; the emotions that come with trust move us toward each other. We’re more likely to collaborate creatively, resolve issues, and be accountable to each other. Ila and Charles explore with delight what reciprocal trust feels like and what it does for us as human beings. Spoiler alert: It’s all good!We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
Inspired by the book, Humor, Seriously by Naomi Bagdonas and Jennifer Aaker, we discuss how a little levity in our relationships can release tension and pave the way to trust. We loved exploring this topic and had some laughs, as we considered humor (or 'humour' if, like Ila, you speak Canadian) can build trust. We also challenge listeners to live more authentically by bringing lightness and joy to their relationships.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
There is a toxic strain of positivity loose in some workplaces that, if left untreated, can severely weaken trust. In this episode, Ila and Charles look at “toxic positivity” and how this form of dishonesty can damage people’s trust in each other. We also offer some ideas for what you can do to help yourself and the people you work with if you see it infecting your workplace, leaving people without access to their whole, creative selves. We dig deep in this episode and encourage us to see each other for the real humans we are.We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
Fire fast. Sounds like a sniper training exercise rather than an organizational norm, but some managers and organizations believe making quick decisions to fire when employees aren’t meeting expectations is the best approach. Ila and Charles discuss the damaging effects of such decisions to all parties involved and how to find more success in hiring and setting employees up for success by building trust by building trust through well-developed hiring, onboarding, and performance management processesWe want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.
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