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© 2024 COMPLY: The Marketing Compliance Podcast
Description
On this marketing compliance podcast brought to you by PerformLine, hear from some of the biggest names in marketing, compliance, regulations and innovation as they share their playbooks to help you take your compliance practice to the next level.
46 Episodes
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In this episode of the COMPLY Podcast, I sit down with my co-host Rhonda McGill to discuss the latest trends and challenges shaping the mortgage compliance landscape, drawing from our most recent mortgage industry roundtable with compliance leaders.We’ll cover:State licensing disclosures in marketing and advertising materialsCompliance considerations for QR codes that point consumers to loan information or to directly applyThe frequency and intensity of regulatory examinationsHow companies ad...
2023 was a year of increased regulatory scrutiny for bank-fintech partnerships. This, coupled with a challenging macroeconomic environment and an election year, means there’s a lot on the horizon for the compliance space for the industry in 2024.In this podcast, we’re joined by industry experts Elizabeth Gorz, Chief Strategy Officer & Head of Legislative Affairs at American Fintech Council, and Ed Greene, BSA Officer at Middlesex Federal Savings, to discuss:How banks can establish and mai...
COMPLY is turning 2! To celebrate, we have pulled together a compilation of some of our favorite moments from the last couple of years so that we could highlight some of the many great speakers that we have had on the show.In today’s podcast, our guests will share their insights on the following:How taking a look at past enforcement actions can help you shore up your compliance program.What the growth of the CFPB means for future enforcements.Why training and ongoing discussions with your tea...
Fintech Meetup provides an opportunity for the fintech industry to connect and collaborate to shape the future of fintech. PerformLine and FS Vector were both in attendance and had a birds-eye view of this event and were able to glean some great takeaways for us to share with our listeners.In today’s COMPLY Podcast episode, I am joined by Ethan Singleton, Principal at FS Vector, and Alex Morris, Sr. Account Executive at PerformLine, where we will chat about:BaaS partnerships—is there light at...
Each year, PerformLine conducts a survey of marketing compliance professionals throughout the consumer finance industry to provide insights into the current state of marketing compliance in various organizations, their challenges, and future expectations. It aims to help organizations benchmark their compliance practices and identify areas for improvement.In this sneak peek, we discuss:Key data points and takeaways from the reportThe most consistent and inconsistent data points year over year...
There has been a shift in how regulators are approaching regulation of BaaS and FinTech’s. As enforcement actions continue to increase, having a well prepared compliance program in place is important now more than ever.In today’s COMPLY Podcast episode, I am joined by Ethan Singleton, Principal at FS Vector where we will chat about:Regulation in a new age of fintechsHow banks and fintechs can apply what they have learned from regulatory actionsHow to know when the time is right to get o...
In today's dynamic compliance landscape, marketing compliance remains an overlooked realm within banks and fintechs. The potential solution? Increased collaboration and representation at industry conferences, along with more fintech participation.In this COMPLY Podcast episode, I'm joined by Alex Morris, Senior Account Executive at PerformLine, where we chat about:The need for more marketing compliance resources and content at consumer finance industry conferencesChallenges faced by complianc...
2024 is already shaping up to be an unprecedented year that will continue to be filled with regulatory and compliance pressures including increased rulemaking, examinations and enforcement. As we enter what is sure to be yet another busy year in the regulatory space, regulators are gearing up to ensure that consumer protection continues to be the focus of their ever-growing agenda.Today's episode is part 2 of a discussion featuring CFPB alumni Gary Stein and Melissa Baal Guidorizzi, where the...
Facing another record-breaking year of consumer complaints in 2023, the consumer finance industry faces a pivotal crossroads. This surge, along with intensified rulemaking and enforcement activities from the CFPB, signals unprecedented regulatory and compliance pressures.Today's episode is part one of a discussion featuring CFPB alumni Gary Stein and Melissa Baal Guidorizzi, where they discuss:Consumer complaint trends in 2023 and factors that led to the record volumeLeveraging consumer compl...
If you missed our session at Money20/20 this year on The New Era of Banking Efficiencies, you’re in luck. Today’s episode is the second part of that discussion featuring PerformLine’s CEO and Founder Alex Baydin, Harsha Ragunath, Head of Product Compliance at Stripe, and Babette Reynolds, Head of the Enterprise Compliance Program Office at Truist.During today’s episode, they discuss:The prevailing industry theme of prioritizing efficient and profitable growth over growth at any cost, and the ...
If you missed our session at Money20/20 this year on The New Era of Banking Efficiencies, you’re in luck. Today’s episode is the first part of that discussion featuring PerformLine’s CEO and Founder Alex Baydin, Harsha Ragunath, Head of Product Compliance at Stripe, and Babette Reynolds, Head of the Enterprise Compliance Program Office at Truist.During today’s episode, they discuss:The role of fintechs in compliance & collaboration, and how Stripe's compliance team collaborates cross-func...
This COMPLY Podcast episode is part three of a discussion between Rhonda McGill, PerformLine's Senior Director of Client Success, and Kimberly Monty Holzel and Courtney Hayden from Goodwin as they take a deep dive into recent marketing compliance enforcement actions and share their advice for getting ahead of regulatory scrutiny.Listen as they discuss:Why public CFPB enforcement actions are down in recent yearsEnforcement action expectations on both the federal and state level for the rest of...
This COMPLY Podcast episode is part 2 of a discussion between Rhonda McGill, PerformLine's Senior Director of Client Success, and Kimberly Monty Holzel and Courtney Hayden from Goodwin as they take a deep dive into recent marketing compliance enforcement actions and share their advice for getting ahead of regulatory scrutiny. Listen as they discuss:What dark patterns are and some examplesA notable enforcement action against a large organization for engaging in dark patternsTips for avoiding d...
This COMPLY Podcast episode is part one of a discussion between Rhonda McGill, PerformLine's Senior Director of Client Success, and Kimberly Monty Holzel and Courtney Hayden from Goodwin, as they take a deep dive into recent marketing compliance enforcement actions and share their advice for getting ahead of regulatory scrutiny.Listen as they discuss several enforcement actions and trends, including:Fair lending and redlining in mortgage and beyondFDIC misrepresentation by fintechsShow Notes:...
This week I sat down with a special guest, Christina Tetreault, with the California DFPI, to discuss: How partnerships between traditional banks and BaaS providers benefit both partiesThe measures these institutions can take to ensure they meet regulatory requirements when offering banking services through a third-party providerAnd how the California DFPI is taking a proactive approach focused on understanding your business to address potential challenges in the financial sectorShow Note...
![[Sneak Peek] 2023 CFPB Consumer Complaint Trends & Insights](https://storage.buzzsprout.com/6ooae2m73h7f80bnk2zpt5gvjlxk?.jpg "[Sneak Peek] 2023 CFPB Consumer Complaint Trends & Insights")
This week, I sat down with our Content Marketing Manager here at PerformLine, Gianna Barrere, to discuss our annual Complaint Risk Signal Report. Listen as Gianna and I discuss:The background of the report, the importance of consumer complaints, and how they are used by the CFPB to regulate financial institutionsKey topics and a few interesting takeaways the report covers this yearGuidance on how organizations can establish a process for monitoring these complaints in the database system...
This week I sat down with our SVP of Sales here at PerformLine, John Zanzarella, to discuss the Benefits of Automating your Marketing Compliance Processes. Listen as John and I discuss:Some of the key concerns that keep marketing compliance professionals up at nightThe specific industry trends and regulatory changes that have heightened these concerns in recent timesHow automation can play a role in addressing these compliance challengesSome real-world success stories of organizations th...
This week I sat down with our Senior Director of Client Success here at PerformLine, Rhonda McGill, to discuss the state of mortgage marketing compliance. This month we hosted our quarterly roundtable with compliance leaders in this space, and during today's episode Rhonda and I sat down to discuss some key takeaways from that event, including: The ongoing complications with manual compliance review of loan officersThe increased risk of loan officers seeking additional revenue from affil...
This week’s podcast features a special guest, Faraz Rana, Founding Team Member and Former Chief Legal Officer at Bread and current Co-Founder and CEO of Affinity. During today's episode, we sit down with Faraz to discuss building a culture of compliance, including:What the compliance team and processes looked like during his time at BreadHow he prioritized what needed to be done to build this true culture of complianceHow technology can be an integral part of the compliance process, especiall...
This week’s podcast features a very special guest, Sandhya Brown, Assistant Director in the Division of Financial Practices at the FTC. This past year, the FTC issued their staff report on dark patterns (“Bringing Dark Patterns to Light”) and also brought a number of cases involving dark patterns: Credit Karma, Epic Games (Fortnite), and Vonage, to name a few. They’ve also initiated rulemakings in a few areas related to dark patterns – in particular, junk fees and click-to-cancel. L...
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