eCom Logistics Podcast

ABOUT THE GUESTSScott Fenwick is a seasoned expert in supply chain planning with nearly 30 years of experience. He currently leads product strategy at Manhattan Associates, where he has been instrumental in driving technological advancements in supply chain solutions. Scott’s extensive background in software development and leadership roles across various facets of supply chain management makes him a key figure in the industry.Ryan Gifford serves as a Senior Director at Manhattan Associates, specializing in forecasting, replenishment, and allocation. With a strong foundation in category management and software development, Ryan has played a pivotal role in advancing Manhattan’s supply chain solutions over the past six years. His expertise spans both retail and logistics, making him a vital contributor to Manhattan Active's latest innovations.HIGHLIGHTS[00:03:00] - Introduction of Manhattan Active Supply Chain Planning and its unified platform.[00:05:16] - Shift from batch jobs to real-time processing in supply chain management.[00:06:36] - Impact of AI and machine learning on decision-making.[00:09:07] - Gen AI's role in enhancing user interaction with supply chain systems.[00:12:39] - Benefits of integrating planning and execution on one platform.[00:20:19] - Future trends in supply chain management, emphasizing faster access to data and decision-making.QUOTES[00:05:16] - "Bye-bye, batch jobs! We’re moving to real-time systems, reacting dynamically to changes throughout the day." — Scott Fenwick[00:06:36] - "AI and machine learning enable us to leverage data in ways that were nearly impossible just a few years ago, driving better decisions at scale." — Ryan Gifford[00:09:07] - "Gen AI will fundamentally change how users interact with supply chain systems, making it possible to have natural language conversations with your data." — Scott Fenwick[00:13:19] - "With real-time information, we’re not just responding faster; we’re making more meaningful decisions that impact the entire day’s operations." — Ryan Gifford[00:20:19] - "The faster we can see data, the quicker we can respond to it, enabling teams to work smarter and faster." — Ryan Gifford[00:23:03] - "We see a big organizational change coming, where silos are reduced, and decisions are better coordinated between planning and execution." — Scott FenwickFIND MORE ABOUT THE GUESTSScott Fenwick: LinkedInRyan Gifford: LinkedInManhattan Associates Website: Manhattan Active Supply Chain Planning

ABOUT THE GUESTTom Griffin is the President of Passport, a leading provider of international shipping and eCommerce solutions. With a career spanning over 20 years, Tom has held pivotal roles in some of the most innovative companies in the eCommerce and logistics industries. He began his journey at Yantra, a pioneer in distributed order management systems, before joining Demandware, where he played a crucial role in the company’s rise as a leading SaaS eCommerce platform, culminating in its acquisition by Salesforce. At Passport, Tom leverages his extensive experience to help brands navigate the challenges of cross-border commerce, enabling them to expand their global footprint efficiently.HIGHLIGHTS[00:00:31] – Importance of meeting delivery expectations to drive customer retention and lifetime value.[00:06:02] – The shift from outsourcing eCommerce operations to managing them in-house.[00:09:25] – Expanding into new countries to double your addressable market while managing customer acquisition costs.[00:13:00] – Challenges and benefits of stocking inventory locally versus shipping internationally.[00:17:14] – Transparency in shipping costs and delivery times as key to preventing cart abandonment. QUOTES[00:18:21] “The key to success in cross-border eCommerce is not just about logistics but creating a seamless, localized experience for the customer from the moment they land on your site.” – Tom Griffin[00:24:50] “For brands, international expansion can be simpler and more cost-effective than they might think, thanks to advancements in technology and strategic partnerships.” – Tom Griffin[00:16:54] “The biggest driver of cart abandonment is surprise—whether it's unexpected taxes, duties, or unclear shipping costs. Eliminating these surprises is essential.” – Tom GriffinFind More About the Guest:LinkedIn: Tom Griffin on LinkedInCompany Website: Passport Shipping

ABOUT THE GUESTChris Lingamfelter is a seasoned leader with a wealth of experience in the supply chain and logistics sector. He has played pivotal roles in companies like Third Wave Automation, 6 River Systems, and SencorpWhite, where he has driven growth and spearheaded new ventures. At Robot Advisors, Chris leverages his extensive background in warehouse automation, distribution management, and international expansion to deliver innovative solutions. His expertise in robotics and eCommerce fulfillment positions him as a thought leader in the industry.HIGHLIGHTS[00:01:38] Chris’ Career Journey and Transition to the Robotics Industry[00:05:04] Founding Robot Advisors[00:08:45] State of Warehouse Automation[00:10:18] Importance of Choosing the Right Technology[00:15:13] U.S. vs. European Approaches to Warehouse Automation[00:17:02] Competitive Landscape and Business Models in RoboticsQUOTES:[00:07:25] "88% of warehouses are still very manual without any automation." - Dan Coll[00:07:56] "It's fascinating because we have access to a lot of capital here, but in Europe they have a lot of access to government and college, and university grants." - Chris Lingamfelter[00:10:18] "It's crucial to align technology with business objectives to avoid costly mistakes." - Chris Lingamfelter[00:16:10] "There's a balance where you've got to say, okay, it's time to snap the tape and let it go. We need to start getting real customer feedback." - Chris Lingamfelter[00:15:54] "Within the United States, we have the willingness to try new things more often, and that's why I think there are so many pilots happening." - Ninaad Acharya[00:18:23] "You’ve got to prove out the ROI, the business case, and get the CFO on board to move forward with these projects." - Dan CollFind out more about Chris Lingamfelter in the links below:https://www.linkedin.com/in/chrislingamfelter/https://www.robotadvisorygroup.com/This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.

ABOUT THE GUEST(S)Jacob Tippie is a warehouse solutions expert with a focus on optimizing cubed space through turnkey solutions. As the Vice President of Sales at G&P Construction, he leads a team in delivering comprehensive services, including storage systems, automation, and lift equipment. With over seven years of experience in sales, project management, and business development, Jacob is dedicated to solving modern warehouse challenges and ensuring exceptional customer service. Tim Harrison is an automation engineer turned sales leader. He’s designed assembly lines, industrial equipment, and even built a company that sold, implemented, and serviced ASRS in the Midwest. He’s leveraged his strong software, mechanical, and electrical acumen on 100’s of projects at SpaceX, Quest Labs, Zimmer, Geisinger Medical Center, and many more world class companies. Currently, Tim is the Chief Executive Officer at G&P Construction.HIGHLIGHTS[00:01:01] Jacob's Journey with G&P Construction[00:01:45] Tim's Background in Automation[00:02:43] The Story Behind Joining G&P Construction[00:06:15] Expanding into Automation[00:13:20] Consultative Approach to Client Needs[00:20:51] Market Trends and Future OutlookQUOTES[00:07:13] "If we're going to do it, we're going to do it right. We're going to put a lot of effort into it, a lot of investments on the cash side."[00:13:52] "The best time to get in on these projects is before somebody's come in there already and put a proposal in front of them."[00:15:49] "Let's try to find some value there and focus on your business."Find out more about Jacob Tippie and Tim Harrison in the links below.https://www.linkedin.com/in/jacob-tippie-051ba8ab/https://www.linkedin.com/in/tim-harrison-3b31a55/This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations. 

ABOUT THE GUEST(S)  Jon Schechter started with AutoStore in July 2020 and is responsible for driving market awareness focused on retail in North America. As a Business Development Manager, he partners with customers in their fulfillment journey to identify whether AutoStore is the right fit for them. Jon has been designing robotic-based fulfillment centers since 2008 with prior experience at Kiva Systems, Amazon, and RightHand Robotics. Jon studied Mechanical Engineering at MIT and holds an MBA from Harvard Business School.   HIGHLIGHTS[00:01:06] Jon's Journey in Warehouse Robotics[00:02:56] Early Stages of Automation[00:07:55] 3PLs and Automation Investments[00:14:28] The Importance of WMS in Automation[00:18:10] Understanding Bin Digging in ASRS QUOTES[00:06:53] "You can't build automation on top of no WMS."[00:08:54] "3PLs can be successful by partnering with customers to co-invest in automation."[00:10:46] "With labor environments today, I don't think you have a choice but to develop and invest in your own 3PLs."[00:11:26] "Employees don't want to push a cart. They don't want to walk down 10 miles a day to do their pick, pack and ship."[00:14:51] "It's not like you can go buy one of those things and bring it home and turn it on."[00:15:53] "You can't have a really well utilized automation system without a strong WMS underlying it." Find out more about Jon Schechter in the links below.https://www.linkedin.com/in/jonhschechter/This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.

ABOUT THE GUEST(S)Guy Courtin is a seasoned supply chain expert with decades of experience in the technology and supply chain space. Currently serving as Tecsys'  Vice President of Industry and Global Alliances, he has held leadership roles at 6 River Systems (a Shopify company), Infor Retail, and i2 Technologies (now Blue Yonder). He has likewise served as an industry analyst at Constellation Research, SCM World (Now Gartner), and Forrester Research. Guy holds an MBA in Management from the Olin Graduate School of Business, a Master's in International Relations from Loyola University Chicago, and a bachelor’s degree in Political Science from the College of the Holy Cross. HIGHLIGHTS[00:00:48] Guy's Journey in Supply Chain[00:02:58] Challenges in E-commerce Fulfillment[00:04:55] Inventory Management Strategies[00:11:26] Change Management in Warehousing[00:14:50] Healthcare Ground Game[00:18:45] Future of Healthcare FulfillmentQUOTES[00:09:58] "Everyone thinks they have a secret sauce. There is no secret sauce. It's just ketchup." - Ninaad Acharya[00:13:45] "Change management is, I think, one of the hardest things we've seen in warehousing, in supply chain." - Guy Courtin[00:16:01] "The ground game, which is not as sexy, is still, I think, as important as this other digital strategy." - Guy Courtin[00:18:52] "The challenge, the reason why some companies do that is they just don't have the right systems to do virtual segregation." - Ninaad AcharyaFind out more about Guy Courtin in the links below.https://www.linkedin.com/in/guycourtin/This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations. 

ABOUT THE GUESTSteve Pickfield is a dynamic leader with a proven track record of building high-performance sales teams and driving business success. Currently the Chief Commercial Officer (CCO) at PSI Engineering in Toronto, Steve has led commercial strategy and operations since 2018, achieving significant growth. As Executive Vice-President of National Sales at T. Litzen/Skyline Sports since 2017, he fosters a collaborative atmosphere for a national sales team. During his 27-year tenure at Vickers-Warnick Ltd, he held roles from Outside Sales Representative to President, managing major acquisitions and business transformations. Known for his exceptional interpersonal skills, Steve excels in navigating businesses through rapid change, strategic planning, high-level negotiations, and financial management, building strong relationships with key stakeholders.  HIGHLIGHTS[00:01:34] Steve's Background and Journey: Steve shares his journey in automation and his role at PSI Engineering.[00:03:53] Understanding SLAM: Explaining the term SLAM (Scan, Label, Apply, and Manifest) and its importance in e-commerce.[00:05:40] Evolution and Importance of SLAM: Discussion on the development of the SLAM industry group within MHI and its significance.[00:08:06] ROI and Volume Considerations: When and why companies should consider automating their SLAM area.[00:12:06] Solving Bottlenecks: How automation helps in addressing bottlenecks created by upstream processes.[00:13:18] Image Capture Technology: The role of image capture in verifying shipments and reducing errors.[00:19:51] Starting the Journey: Advice for companies looking to optimize their SLAM area.QUOTES[00:00:25] "A lot of people have invested into that automatic storage and retrieval, AMRs, and all that. The kind of fancy stuff, the auto stores, it is created that bottleneck."[00:03:53] "It stands for Scan, Label, Apply, and Manifest. It doesn't encompass everything that happens in that last hundred feet, but it certainly does."[00:12:06] "If you look at an e-commerce direct-to-consumer fulfillment facility, most likely 80% of your labor cost is going to be in that pick and pack, and 20% will be in the last hundred feet."[00:13:18] "We worked with them and created some technology around that. So, that we would be taking a picture of that box with the cell phone in and it really solved that problem."[00:19:51] "It does start with an assessment, and assessing, what areas, where is your true bottlenecks, where is most of your costs going, where are your error."Find out more about Steve Pickfield in the links below.https://www.linkedin.com/in/stephenpickfield/This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.

ABOUT THE GUESTAnn Marie Jonkman, Vice Presidnet Industry Strategies at Blue Yonder, advises Logistics Service Providers (LSPs) on leveraging technology and best practices to enhance their business strategies. With over 20 years of experience in continuous improvement and consulting, particularly in distribution, e-commerce, and transportation, she brings a unique blend of operational insight and software expertise. Collaborating closely with product development teams, Ann Marie ensures alignment with customer needs and drives innovation to deliver tangible results. Prior to Blue Yonder, she held positions at leading organizations like XPO Logistics and Radial. Ann Marie holds degrees in Political Science and History, with ongoing education in Business Technology Design and strategic communication from esteemed institutions like Lewis University, Tuck School of Business, and Dartmouth. Based in Chicago, she devotes her personal time to supporting animal rescue initiatives and enjoys golfing and football.HIGHLIGHTS[00:03:29] Exploring the Post-2023 Logistics Landscape[00:07:06] The Evolution of Software in Logistics[00:13:16] The Future of Warehouse Operations and Technology[00:17:59] Exploring the Impact of AI in Logistics[00:20:02] The Power of Generative AI and Machine Learning[00:23:16] Empowering the Mid-Market with AI Technology[00:27:03] Human-Centric Approach to Technological Adoption[00:29:14] The Future of Work: Automation, AI, and User ExperienceQUOTES[00:01:17] "Technology should deploy that. It should enable it for people and it should be easy."[00:05:51] "People are very mindful where they put their money, but it's open. I feel the change."[00:12:49] "It's really being a partner because if we all haven't noticed, this tech is changing fast."[00:17:50] "That billing piece is just, from a 3PL perspective, you're right. It's a small army of people."[00:20:13] "It's more so enabling that to your point to where we truly capture what's happening."Find out more about Ann Marie Jonkman and her company in the link below: https://www.linkedin.com/in/ajsupplychainleader/This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.

In this episode of eCom Logistics Podcast, recorded live from MODEX 2024 in Atlanta, hosts Ninaad Acharya and Dan Coll interview Keith Moore, CEO of AutoScheduler. Keith shares his journey from a supply chain background to launching AutoScheduler, a company specializing in warehouse distribution orchestration and optimization. The conversation covers the evolution of supply chain technology, from early machine learning applications to the current push for robotics and automation. Keith discusses the challenges of integrating AutoScheduler with existing WMS and WES systems, the importance of data quality, and the future of human-robotic symbiotic relationships in distribution organizations.  ABOUT KEITHKeith Moore is the Chief Executive Officer for AutoScheduler.AI. As a supply chain “Pro to Know”, Keith works with Consumer Goods, Beverage, and Distribution companies to drive efficiency in distribution centers. As the CEO, Moore’s focus is in creating the future with the prescriptive warehouse. Moore was voted by Hart Energy Magazine as an Energy Innovator of the Year in 2020, was selected as a Pi Kappa Phi 30 under 30 member, and holds multiple patents in the fields of neural architecture search and supply chain planning. Moore attended the University of Tennessee, where he received a bachelor of science in Mechanical Engineering.HIGHLIGHTS  [00:02:00] Keith Moore's Journey in Supply Chain and Tech  [00:04:23] The Birth and Growth of AutoScheduler  [00:04:49] How To Optimize Warehouse Operations  [00:09:00] Challenges and Solutions in Warehouse Management  [00:23:56] The Future of Robotics in Distribution  QUOTES  [00:00:27] Keith Moore on Warehouse Nodes: "It's all about supporting universal inventory flow through a facility... everything in and everything out the rest of the supply chain decides."  [00:10:31] Keith Moore on Technology Integration: "Generally what we do in our sales process now... is you'd be super upfront with exactly what needs to happen."  [00:14:41] Keith Moore on Real-Time Decision Making: "What optimization should decide is exactly what processes do you need to do in the inside of that circle to make sure that you're supporting that overall flow."  [00:19:36] Keith Moore on Continuous Adaptation: "Every plan you create is broken the second you create it because nobody follows a plan perfectly... you need to be able to adapt that plan."  Find out more about Keith Moore in the links below.  https://www.linkedin.com/in/keithdmoore13/  This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit https://www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.   

Oana Jinga is the Chief Commercial Officer and co-founder of Dexory. Under her leadership, Dexory raised an impressive $19 million in a Series A funding round led by European VC Atomico, establishing key partnerships with logistics giants like Maersk and DB Schenker. Oana’s recent achievements include winning the ‘Tech Innovator’ Award at the Everywoman in Transport and Logistics event. She’s recently spoken at the State of Gender Diversity in European Venture initiative by Female Foundry and featured in a panel alongside influential women in tech, such as Business Insider’s Tech Editor Shona Ghosh. Dexory’s growth, from 30 to over 100 team members in 2023, highlights the company’s thriving trajectory under Oana’s leadership.SHOW SUMMARYIn this episode of eCom Logistics Podcast, broadcasting live from Modex 2024 in Atlanta, the hosts sit down with Oana Jinga, co-founder of Dexory, to explore innovative solutions in the logistics industry. The conversation dives deep into Dexory's journey from a retail robotics company to a logistics-focused enterprise, the challenges and advantages of AMR versus drone-based data capture, and the transformative power of digital twin platforms. Dexory's technology enables real-time inventory management, enhanced accuracy, and predictive analytics, aiming to revolutionize the logistics landscape.HIGHLIGHTS[00:03:57] The Shift to Logistics and Inventory Management[00:05:31] Understanding Digital Twin Technology[00:12:51] Challenges and Innovations in Warehouse Management[00:19:32] Safety and Efficiency of AMR vs. Drones[00:23:37] Future of Inventory Management and RFID IntegrationQUOTES[00:06:58] The value proposition lies in real-time access to accurate inventory data, enabling operators to make informed decisions and optimize warehouse operations.[00:08:45] Real-time data feeds from AMRs bridge the gap between physical and digital representations, offering unparalleled visibility and insight.[00:11:09] Future advancements aim to leverage AI tools for predictive analytics and simulation within the digital twin platform, revolutionizing inventory optimization.Find out more about Oana Jinga in the links below.https://www.linkedin.com/in/oanajinga/http://dexory.com/

Josh Dolan is Division President – Consumer Division for the Americas at GXO Logistics, the world’s largest pure-play contract logistics provider. He joined the company in 2023.As a member of the GXO’s Americas and Asia Pacific Executive Leadership Team, Josh is responsible for deepening existing customer relationships and delivering on the company’s divisional growth targets.Prior to joining GXO, Josh built a career of best-in-class supply chain leadership at some of the world’s leading companies. He served as Senior Vice President, Supply Chain and Global Logistics for Cardinal Health, where he led all aspects of supply chain for the Pharmaceutical Segment and integrated logistics for all business units. Before that, he held senior-level leadership roles at Fortune 500 companies, including Amazon, Target and DICK’S Sporting Goods. At Amazon, he led Global Inbound Supply Chain and Logistics and was responsible for global cross border supply chain and logistics, including product development, pricing, technology, operations, procurement and network design.Josh is an alumnus of Penn State University and Harvard Business School. He resides in Tampa with his children, Connor and Kylie.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Ninaad Acharya and Dan Coll are joined by Josh Dolan. The discussion covers Josh's extensive career journey from UPS Supply Chain to GXO, highlighting his expertise in global supply chain operations across various sectors including retail, technology, and life sciences. The conversation delves into the expansive portfolio of GXO, featuring notable clients such as Ikea, L'Oreal, Nike, and Adidas. Josh shares insights into the challenges and innovations within logistics, focusing on the role of automation, AI, and the cultural alignment necessary for successful mergers and acquisitions. The episode wraps up with thoughts on the evolving logistics landscape and the importance of strategic partnerships and tailored solutions for clients.HIGHLIGHTS[00:01:24] Josh Dolan's Journey Through the Logistics Landscape[00:02:50] Exploring the Consumer Division at GXO Logistics[00:13:39] The Impact of Automation and Technology in Logistics[00:28:39] The Strategic Importance of Acquisitions and Cultural AlignmentQUOTES[00:31:03] “It's not just about the physical distribution component. It's also about the technology to your point around visibility and then, flashing availability back of those products on those clients' sites”[00:38:49] “If you take care of your team and you take care of the customer, everything else  falls into place over time”[00:39:49] “So the fact that there is all of this amalgamation of so many companies. I think that's pretty, interesting and just purely from a case study standpoint, something that is worth looking at.”Find out more about Joshua Dolan in the links below.https://www.linkedin.com/in/joshuajdolan/https://www.gxo.com

ABOUT THE GUESTAndrey Bakholdin is the Chief Growth Officer at Brightpick, a leading innovator in robotic automation solutions for warehouses. With a background in finance, Andrey's career includes experience in mergers and acquisitions, as well as multi-strategy investing at Blackstone. He joined Brightpick to help scale the company after recognizing its potential during an investment evaluation. Under his leadership, Brightpick has developed cutting-edge mobile robot solutions that streamline the fulfillment process, enhancing efficiency and reliability for customers.HIGHLIGHTS[00:01:03] Spotlight on Brightpick: Revolutionizing Warehouse Fulfillment[00:02:30] Exploring Brightpick's Unique Mobile Robot Solution[00:14:02] The Future of Robotics: AMRs vs. Humanoids[00:23:47] Closing Thoughts: The Evolution of Warehouse AutomationQUOTES[00:00:27] "The innovation isn't just in the ability to stick a robotic arm on a mobile base. The innovation is in being able to do that in a cost-efficient manner, which delivers not just equivalent, but superior ROI to customers."[00:02:54] "Our robot is the only mobile robot in the world that can robotically pick items directly in the aisles where they're stored."[00:16:50] "80 percent of processes in a warehouse or in a manufacturing plant are standardized. For specific processes, solutions like Brightpick AutoPicker will always be more cost-efficient than a humanoid."[00:23:01] "In what world are legs more efficient than wheels? Wheels will always be more energy-efficient, faster, and easier to maintain than feet, especially in a warehouse designed for forklifts."Find out more about Andrey Bakholdin in the links below.https://www.linkedin.com/in/abacholdin/This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit https://www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.

As CEO of SVT Robotics, A.K. Schultz leads the overall company vision and go-to-market strategies. A.K. has spent his career leading the design and implementation of high-profile automation projects across multiple industries and top Fortune 500 companies, participating in the deployment of over $1 billion in automation. That experience gave him a unique understanding of the technical solutions customers need to advance their business, and it provided the foundation to launch SVT Robotics in 2018.Nick Leonard is the SVP of Product at SVT Robotics. With extensive domain and software leadership experience, Nick ingeniously bridges the realms of business and technology, honed through his journey rising through project management and solutions architecture. At SVT, Nick shapes the overall product vision, ensuring the company remains at the cutting edge of robotic process automation. Beyond the office, Nick prides himself on being a mentor, tech enthusiast, and avid reader.SHOW SUMMARYIn this episode of eCom Logistics Podcast, broadcasted live from MODEX 2024 in Atlanta, the conversation dives into the heart of robotics, software, and connectivity within the logistics industry. Featuring interviews with Nick Leonard and AK Schultz from SVT Robotics, the discussion elaborates on the revolutionary software solutions SVT Robotics provides, aimed at enhancing interoperability, automating processes, and ensuring seamless connectivity across various logistic operations without needing physical robots. Their software acts as a central nervous system in logistics, enabling quick and efficient data monitoring and utilization. The episode further explores real-life applications and challenges solved by SVT Robotics' innovative connectivity solutions, emphasizing the critical role of data in optimizing logistics and the importance of easing the integration burden on IT departments and automation integrators.HIGHLIGHTS[00:01:01] Meet the Minds Behind SVT Robotics[00:01:25] Nick Leonard's Journey in Automation[00:02:40] AK Schultz on Solving Interoperability in Robotics[00:06:26] The Philosophy of Connectivity and Integration[00:13:16] Customer Success Stories with SVT Robotics[00:16:19] The Future of Automation: Monitoring and Optimization[00:18:01] Real-Time Incident Management: A Customer Story[00:19:42] Advanced Logging and Fault Analysis[00:20:43] Exploring Orchestration in Robotics and Automation[00:23:40] The Future of Open vs. Closed Ecosystems[00:25:07] Bridging Technology Gaps with Connectivity[00:27:18] Partnering with Tier One Systems for Integration[00:29:11] Empowering IT and Integrators with Advanced ToolsQUOTES[00:06:37] "The machines are really executing what the software is doing and the magic is in the software, right? And so that's number one. Number two, we connect to software or robotic software is basically automating and making things faster and it doesn't necessarily need to involve a machine. It doesn't have to have an articulated arm robot. It can just be a mechanical system, right? So really what it's about is unlocking sensor data and putting it into this, what we see is us being the central nervous system."[00:16:39] "So the first thing I think a lot of people misunderstand is. Now we're connected. What's the next challenge we have to think about? We're going to maintain that system's health, right? Because now we're running an automation facility and you were talking about 120, 140 picks an hour from your baseline. Okay. Now I have that ROI, that clock's ticking. I need to make sure that we're at that 100 to 200, 124 picks all day long. And a lot of automation systems, it's making sure that silent failures aren't happening in your system. So a lot of times maybe you're a bad data from a wrong order structure or something like that. One system doesn't like the data that's being exchanged. A lot of times that's happened. That's silently failing in the background."Find out more about A.K. Schultz and Nick Leonard in the links below.A.K. Schultz’s LinkedIn Profile: https://www.linkedin.com/in/a-k-schultz-9b5b899/Nick Leonard’s LinkedIn Profile: https://www.linkedin.com/in/nickleonard/SVT Robotics Website: https://www.svtrobotics.com/SVT Robotics Library: https://atlas.svtrobotics.comThis episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.

ABOUT THE GUEST(S)Padhu is the co-founder and CEO of Osa Commerce, a trailblazer cloud-based platform that powers the supply chains of logistics providers, retailers, and brands. With over 25 years of experience in digital supply chains, operations, and product development, he is an expert in creating and implementing end-to-end commerce solutions that optimize online sales and enhance fulfillment and delivery automation using artificial intelligence and data visibility.HIGHLIGHTS[00:01:16] Deep Dive with Padhu from Osa Commerce[00:02:40] Padhu's Journey in Supply Chain and E-commerce[00:04:15] Building a 3PL Business from Scratch[00:07:53] The Evolution of Osa Commerce into a SaaS Provider[00:08:16] Exploring the Ecosystem Model of Osa Commerce[00:12:31] Addressing Integration and Change Management in Supply Chain[00:16:52] The Future of 3PL and Brand Operations[00:19:47] Disruption and Innovation in the Supply Chain Space[00:20:53] Unpacking the Unique Challenges of Osa Commerce[00:21:45] The Tesla of Supply Chain: Innovation at the Core[00:24:24] Redefining Warehouse Management Systems (WMS)[00:27:01] The Evolution of E-Commerce and Its Impact on Logistics[00:32:46] The Osa Solution: Bridging Gaps in the Supply Chain[00:33:14] The Power of Data in Optimizing Supply ChainsQUOTES[00:07:26] "When you commit to a customer in the morning saying that we will ship 45,000 units by the end of day, and you come back and find out you only have almost one third of the people, and of one third of the people almost half leave after the lunch break. COVID was so rapid and things changed."[00:27:48] "We created the solution based on what the need was because we were operators. So the system is built by operators for the operators who are very simple."Find out more about Padhu Raman and his company in the link below:https://www.linkedin.com/in/padhuraman/https://osacommerce.com/This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.

Global Head of Essentials Operations Marv Cunningham, as Prologis' Global Head of Operating Essentials and Global Head of Workforce Solutions, oversees all aspects of Prologis’ Workforce Programs and Community Relations division, as well as Essentials platform delivering the next generation of solutions to address some of the most critical challenges fulfillment centers face today building into your business the resilience you need to innovate, grow, and thrive, encompasses the company’s Community Workforce Initiative (CWI). CWI is building a talent pipeline for customers, with an emphasis on revitalizing career pathways and creating economic opportunities in the communities where the company operates. Within Operating Essentials, Marv is centered at the core of successful fulfillment – from move-in services to forklifts and racking systems and encompassing fully automated warehouse solutions. Learn more about CWI here and more about Operations Essentials here Mr. Cunningham joined Prologis in 2023 and has 15-plus years of experience in Supply Chain and Logistics throughout the United States and Europe. Prior to joining Prologis. Mr. Cunningham was the COO/CIO for GXO, Logistics, the Chief Supply Chain Officer for Saks, Saks Off 5th & Hudson Bay, the Chief Supply Chain Officer for Rent the Runway, Vice President of Target Supply Chain, and multiple roles at Amazon. Mr. Cunningham has an MBA from Carnegie Mellon and a Bachelor of Science in nuclear engineering from Oregon State University which he completed in 3 years. He loves to ride his Harley-Davidson motorcycles on the weekend and plays basketball any chance he can. SHOW SUMMARYIn this episode of eCom Logistics Podcast, Marv Cunningham discusses the Prologis Essentials program and its mission to provide comprehensive solutions for e-commerce logistics challenges. He shares his extensive experience in the industry, including his time at Amazon and Target, and highlights the importance of standardization, scalability, and culture in warehouse operations. Marv also emphasizes the growing role of automation and robotics in improving efficiency and reducing labor costs. Overall, this episode offers valuable insights into the evolving landscape of e-commerce logistics and how to address industry challenges.HIGHLIGHTS[00:00:43] The advantages of 3PLs in operating systems and driving economies of scale.[00:13:11] Integration of AI and machine learning in providing real-time feedback for operational improvements.[00:19:14] Factors indicating the right time for adopting automation in warehouses.[00:23:58] Marv’s four P's approach: People, Process, Performance, and Price. QUOTES[00:00:27] "They can help you with either financing or RaaS. They can set up the system, they can operate it for you. You get the economy to scale and the savings base in automation."[00:04:03] "What we're trying to do at Prologis Essentials is we're trying to also do anything inside and outside of the building. So anything from racking to fork trucks to full solution automation, to networking capacity planning."[00:13:30] "Instead of just giving you a solution, they're giving you a solution that then starts thinking about ‘how did we do today’ and ‘what can I make a recommendation?’"[00:19:14] "If you have a labor problem, if you're growing, and then if you really believe that you're trying to either write process units faster or in a shorter period of time with less shifts, both of those are the right time for automation." Find out more about Marv Cunningham and his company in the link below:https://www.linkedin.com/in/marvcunningham/https://www.prologis.com/essentials-solutions/ This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.

Rahul (RD) Deshmukh is a pivotal figure in logistics and distribution, specializing in operational excellence strategies for distribution centers, focusing on optimization, automation, safety standards, and cost savings. With extensive experience partnering with Fortune 500 companies and expertise in automation, digitalization, and logistics network optimization, RD has a proven track record in driving supply chain operations. Prior to Amazon, RD led supply chain operations at DHL across North America, demonstrating his prowess in managing people, processes, and costs. With over 15 years of experience, RD has led numerous successful digitalization transformations and received accolades for pioneering next-generation distribution center models. His deep understanding of both supply chain dynamics and technology enables him to implement impactful changes that benefit stakeholders.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan Coll and Ninaad Acharya are joined by Rahul Deshmukh (RD), Principal eCommerce Fulfillment and Warehouse at Amazon, live from MODEX 2024. They discuss insights, trends, and challenges in eCommerce logistics, focusing on embracing digitalization, AI, and robotics in the supply chain. RD shares his journey in the logistics space, emphasizing the importance of quick decision-making, learning from failures, and improving processes. They delve into strategies for optimizing customer satisfaction, evolving consumer expectations, and navigating the evolving landscape of logistics technology showcased at MODEX.HIGHLIGHTS[00:00:27] Embrace digitalization and AI to improve efficiency and customer satisfaction.[00:04:53] Focus on leading-edge engineering in logistics design to meet evolving customer demands.[00:10:02] Implement actionable data analysis for better forecasting and planning.[00:14:08] Attend conferences like MODEX with a clear agenda to focus on innovation and problem-solving.[00:22:19] Make quick decisions, learn from failures, and continuously improve processes.[00:30:37] Apply AI to automation, forecasting, and warehouse optimization for enhanced productivity.QUOTES[00:11:52] "Standardize. Learn, be curious, and then you do bias for action... which will make our stakeholders happy, which will make my people happy, which will make the team happy, and they will go home satisfied."[00:22:22] "The worst thing is to not implement anything for having paralysis of analysis, make a quick decision, move on, learn from it, fail fast and improve."Find out more about Rahul (RD) Deshmukh in the link below:LinkedIn: https://www.linkedin.com/in/getrd1/This episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com  to discover your one-stop shop for turnkey MHE integrations.

Edson Greenwood is a seasoned professional with a distinguished background in leadership and strategic management. Edson graduated from the U.S. Naval Academy in 2003, where he developed a strong foundation in discipline and integrity. Following his military service, in 2012, he earned his MBA from NYU Stern School of Business. Edson has held key positions at prestigious organizations, including impactful roles at The Blackstone Group and Palantir Technologies, where he played pivotal roles in business operations and strategy.  Currently Edson is the Chief Operating Officer at Anvyl Inc., a leading software startup. In this role, he leverages his extensive experience to oversee operational functions and drive the company's growth trajectory. Edson continues to make significant contributions to the corporate landscape, embodying the principles of dedication, innovation, and strategic vision.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan Coll interviews Edson Greenwood, COO of Anvyl, at Manifest 2024 to discuss the current landscape of eCommerce logistics. They delve into emerging trends, challenges, and the evolving role of technology in supply chain management. From inventory management to supplier communications, they explore key areas of focus for businesses in 2024.HIGHLIGHTS[00:00:23] Trends in technology investment: 74% of respondents are likely to invest in technology in 2024, focusing on inventory management, supplier communications, and production management.[00:01:54] Shift towards offshoring and nearshoring: Companies are exploring production partners in South America, Mexico, and North America amid concerns and disruptions in traditional manufacturing hubs like China.[00:02:54] Importance of production management: As businesses grapple with supply chain complexities, there's a growing realization of the critical role of production management in ensuring overall operational success.[00:05:32] Challenges in technology adoption: Suppliers face hurdles in adopting new tools, emphasizing the need for user-friendly solutions that integrate seamlessly into existing workflows.[00:10:26] Market research insights: Survey results indicate a heightened focus on technology adoption, with inventory management emerging as a top priority for retail brands.QUOTES[00:00:23] "A lot of those responses were focused on three main areas, which were inventory management still, supplier communications, and production management."[00:02:54] "Everyone was focused on inventory or was focused on logistics and, understandably But I think there's been a lot of effort put into those areas that are now bringing people back to the point where, Hey, if there's problems with my orders, all this other stuff is gonna be wrong, too."Find out more about Edson Greenwood in the link below:LinkedIn: https://www.linkedin.com/in/edson-greenwood-415ba9b/Anvyl Youtube channel: https://www.youtube.com/@anvyl

Andreas Andrea is a seasoned supply chain and logistics professional with extensive experience in the industry. He began his career at McMaster-Carr Supply Company, an industrial supply company known for its efficient operations and same-day delivery capabilities. Andreas then worked at Vans, where he gained valuable experience in warehouse management and global supply chain operations. He later joined FabFitFun, an e-commerce company, where he played a crucial role in navigating the challenges of the COVID-19 pandemic and implementing strategies to ensure smooth logistics operations. Currently, Andreas works at Murad, a skincare company in the Unilever Prestige group, where he oversees the logistics, warehousing, inventory, and order management teams.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Andreas Andrea shares his journey in the supply chain and logistics industry, highlighting his experiences at various companies and the lessons he learned along the way. He discusses the importance of understanding the end-to-end supply chain and the role of technology in optimizing operations. Andreas also emphasizes the need for resilience and contingency planning in the face of carrier failures and the challenges posed by seasonal e-commerce shipping. He provides insights into his role at FabFitFun during the COVID-19 pandemic and the strategies implemented to diversify carriers and ensure successful peak season operations. Andreas concludes by discussing the significance of effective communication and collaboration between brands and 3PL partners.HIGHLIGHTS[00:00:00] Introduction to the podcast and guest, Andreas Andrea[00:08:33] Taking a risk on a small regional carrier that ultimately failed[00:10:19] Starting the direct import program at FabFitFun[00:13:25] Delays in delivery during winter 2020 due to carrier issues[00:15:41] Developed reporting to track carrier performance and hub backups[00:17:09] Successfully managed carrier failures during peak season[00:20:18] Bala Bangles experienced a surge in demand during COVID[00:32:04] Importance of assessing logistics partners in light of their failuresQUOTES[00:00:26] "Logistics partners will always fail. That is a fact of life. Your carrier, your three tier. Any other partner that you're working with will always fail."[00:30:09] "Your carrier, your 3PL, and any other partner they are working with will always fail. Your job is to judge them and assess them in light of that failure."?[00:34:47] "You have to really manage and let them know that failure happens and they have to be comfortable with the fact that there will be a failure."Find out more about Andreas Andrea in the link below:LinkedIn: https://www.linkedin.com/in/andreasandrea/

Tom Schmitt is a seasoned executive renowned for his transformative leadership in the logistics and supply chain industry. As President, Chairman, and CEO of Forward Air Corporation, he propelled the company to new heights, steering a $2 billion premium expedited ground transportation firm listed on Nasdaq. With a focus on strategic growth and fostering a strong organizational culture, Tom left a lasting impact during his tenure from September 2018 to the present. Before Forward Air, he held influential positions at Schenker AG, where he achieved remarkable milestones in contract logistics. Beyond the logistics realm, Tom served as a Non-Executive Director at Ferguson plc and contributed to various board roles. Renowned for his global perspective and expertise in international expansion, Tom's leadership has been recognized with prestigious awards. His diverse career, including roles at Purolator and FedEx Corporation, reflects his commitment to excellence and innovation. A published author and respected speaker, Tom's strategic insights and civic engagement continue to shape industries and communities alike.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Dan Coll and co-host Ninaad Acharya interview Tom Schmitt, a true legend in the logistics space. Tom shares his fascinating journey from Germany to leading some of the most recognizable companies in North America. He discusses the importance of values, confidence, and commitment in his upbringing and how they shaped his leadership style. Tom also emphasizes the significance of adding value, being clear in communication, and leaving a place better than you found it. He shares insights on the evolving principles of leadership and the importance of being adaptable and continuously learning. The episode concludes with Tom discussing the challenges faced by Forward Air, including the impact of COVID-19, a cyber attack, and an activist shareholder, and how the company overcame these obstacles.HIGHLIGHTS[00:03:30] Tom Schmitt shares his immigration story from Germany to the US[00:08:17] Tom's management experience at BP and lessons learned[00:15:06] The importance of embodying a culture and purpose in leadership.[00:16:11] Luck is when preparedness meets opportunity.[00:20:38] The value of not getting lost in multiple priorities and keeping the main thing.[00:23:39] The question "What would have to be true?" to challenge assumptions and explore possibilities.[00:37:40] Leadership failure due to putting an unqualified person in charge.[00:40:05] Challenges faced during the Omni logistics situation and cyber attack.QUOTES[00:08:41] "Position power is not what you should be leaning on. You should be leaning on adding value."[00:18:17] "When you make commitments, you do everything possible to keep those commitments."[00:23:39] "You need to be compelling, not complete."[00:28:32] "Leave a place better than you found it."Find out more about Tom Schmitt in the link below:LinkedIn: https://www.linkedin.com/in/tschmitt1965/

Kinta Gates is the Vice President of Supply Chain and Operations at Glossier Inc., where she leads the company's global operations and supply chain strategies. With a career spanning several key roles in the beauty and food industries, Kinta has established herself as a leader in operational excellence, strategic planning, and diversity, equity, and inclusion (DEI) initiatives.Before her tenure at Glossier, Kinta made significant contributions to Thrive Causemetics Inc. as a Senior Director, where she excelled in enhancing supply chain operations and implementing strategic DEI plans. Kinta's professional journey includes impactful positions at notable companies such as Mars. Her achievements include developing business-specific integrated planning processes, overseeing fulfillment network expansion projects, and leading supplier performance management. Kinta has been recognized for her leadership in DEI, being honored by the Positive Results Corporation and named one of the “50 Phenomenal Black Women Engineers” by the Los Angeles Council of Black Professional Engineers.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Kinta Gates shares her journey in the logistics space and provides valuable insights into the challenges and opportunities in the industry. She discusses the importance of leadership in supply chain, the impact of cost pressures on supply chain operations, and the role of technology, particularly AI, in optimizing supply chain processes. Kinta also offers advice for brands looking to expand into physical retail and emphasizes the need for collaboration and understanding across different functions within an organization.HIGHLIGHTS[00:03:06] Kinta's journey in the logistics space[00:11:08] The importance of practical experience in supply chain leadership[00:15:31] Chief supply chain officers being tapped for CEO positions[00:16:39] Supply chain becoming more recognized and appreciated[00:19:30] The tripled importance of supply chain in delivering customer value[00:21:29] The need for supply chain to be involved in decision-making and enhancing customer experience[00:23:04] The pressure on companies to optimize their supply chains[00:25:46] The excitement about AI and machine learning in supply chain[00:27:08] The goal of becoming responsive rather than reactive in supply chain[00:29:37] The need for supply chain professionals to educate others[00:32:56] The power of the human component in supply chain[00:38:08] Lessons learned and advice for brands expanding into physical retailQUOTES[00:00:25] "The human component of supply chain is just as powerful as any system or any process. That's the magic."[00:09:51] "There's so much value in knowing what that feels like from both sides. From being within the working team and being a functional leader of an organization."[00:21:29] "Leave space for it to absolutely rock your world. Leave space for this to absolutely disrupt your supply chain."Find out more about Kinta Gates in the link below:LinkedIn: https://www.linkedin.com/in/kintacgates/TAGSNinaad Acharya, Dan Coll, eCom Logistics Podcast, Fulfillment IQ, Kinta Gates, eCom Logistics Nation, eCommerce logistics insights, trends, successes, challenges, leaders, innovators, supply chain, operations, Glossier, global operations, supply chain strategies, beauty, food industries, operational excellence, strategic planning, DEI initiatives, Thrive Cosmetics, senior director, supply chain operations, strategic DEI plans, positive results corporation, 50 phenomenal black women engineers, LA council of black professional engineers, inventory analyst, Nortel network, co-op program, telecom, demand planning, forecast analyst, retail, inventory management, Mars, leadership, systems, technology, AI, machine learning, data, CFO, CCO, customer experience, physical retail expansion, lessons learned, advice, retail compliance, supply chain talent, LinkedIn, engage, connect, coffee, eCom Logistics Podcast, genuine insights, supply chain journey, 3PLs, VCs, 5 star rating, feedback, Fulfillment IQ, logistics, eCommerce, practical insights, Google