Changing The Industry Podcast

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by shop owner Mike Himes and guest Rick White to discuss the evolution of Mike’s shop over the past year. Rick shares coaching insights on overcoming emotional challenges around pricing and the importance of valuing your work. Mike reveals how increasing labor rates and implementing a robust parts matrix led to significant financial improvements, while the group addresses common industry pitfalls such as undercharging and ineffective workflows.00:00 "Biggest Change: Workflow Insights"07:24 "Facing Fear for Growth"12:25 Growth Journey: From Beginner to Achiever19:33 "iPhone Queue Frenzy"23:29 "Only Expert in Town"31:23 "Jeff Compton Protects Technicians"32:33 "High Turnover Acceptance Debate"40:48 "Stop When Risks Appear"45:45 "Factory vs Full Process"51:27 "Subscription Costs for Scan Tools"55:27 "Pricing Adjustment Lessons with Rick"01:03:24 "Parts Store Manager Advice"01:04:51 Effortless Transition with Shopware

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Cody and Sabrina Gaddie. Cody shares the challenges and rewards of growing a mobile diagnostics business, including the importance of building processes and preparing for the business to run independently. Sabrina offers honest insights into the impact of business ownership on their relationship, stressing the need for communication and balancing personal well-being with supporting Cody’s vision. The group also discusses the broader state of the industry, highlighting the struggle to find passionate new technicians and the need for better incentives and training for diagnostic work.00:00 "Making Business Valuable"08:30 "Navigating Partnership and Resentment"10:54 "Resentment Over Passion Priorities"16:27 Life-Changing Industry Events21:45 Streamlining Technical Support Processes29:50 Teaching Automotive Skills Efficiently35:38 Business Growth & Networking Challenges36:51 Collaborative Networking Among Entrepreneurs44:47 "Kid Hacks BIN Files Impressively"49:38 "Diag Pricing Debate Unveiled"53:51 Testing Explanation: Address vs. Zip Code01:00:57 "Lucas Calls Out the BS"01:03:04 "Mechanic Missteps and Recommendations"

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Cecil Bullard, industry veteran and business coach. Cecil shares the importance of properly valuing diagnostic labor in automotive shops, explaining why most shops fail to charge adequately for the complex testing modern vehicles require. The conversation highlights the necessity for shop owners to plan for their financial future, emphasizing retirement strategies and the risks of working solo. Finally, they discuss the value of building a strong team and why technicians with no interest in leading or managing should reconsider opening their own shop.00:00 DHT's Impact on Male Development08:25 Auto Shop Diagnostic Process14:58 Hormones, Cars, and Adjustments20:55 Optimizing Average Repair Order26:23 Professional Standards in Coaching32:23 "Raise Your Labor Rate"33:52 "Revenue Variance Insights"41:03 "Family Shop Management Plan"46:51 "Contentment, Family, and Responsibility"50:35 "Solo Work: Control vs. Risk"57:30 Risk Balancing for Lifestyle Goals01:02:58 Debt vs. Investing Motivation Struggles01:06:09 Sun's Shift in Auto Shop Strategy01:14:51 "Perspective and Self-Improvement Insights"01:17:37 "Beyond Fixing Cars"

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Liz Perkins, shop owner, technician, and multi-business entrepreneur, along with Jesse Meddaugh from 360 Payments. Liz shares her journey of growing a business from shop operations to training and managing multiple ventures, emphasizing the importance of understanding and mastering the financial side of the company—even getting hands-on with bookkeeping for deeper insights. The conversation explores the impact of integrated consumer financing on shop sales and customer experience, with both Lucas and Liz highlighting how offering payment options can reduce stigma, increase approval rates, and empower customers.00:00 "Seamless Consumer Financing Growth"03:51 Streamlined Vehicle Financing Process08:30 Rising Costs of Car Repairs12:36 Guaranteed Results Over Cheap Fixes15:21 "Negative Impact of Free Diagnostics"17:00 "Choosing Free Diagnostics Wisely"20:40 "Working Mom's Struggles"23:26 North Carolina DMV Renewal Woes27:24 "Keep Growing, Keep Building"32:09 Quick Harness Installation Guide32:45 "Frustrated Mechanic Wrecks Harness"38:32 Bookkeeping vs. Accounting Confusion40:48 Understanding Business Fees43:53 DIY Accounting Confidence45:51 "Monthly P&L and Accounting"50:52 Efficient Scheduling for Long Commutes54:28 Tire Service Pricing Inquiry56:27 Balancing Growth vs. Staying Solo59:10 Grammar Concerns with Dashes

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas Underwood and David Roman are joined by Jeremy Hoyle, leadership coach and veteran of the family entertainment industry. Jeremy shares his personal journey from frontline worker to senior executive, emphasizing the importance of investing in your own professional development. The conversation delves into EOS and business fundamentals, with practical advice on leveraging KPIs and accountability to drive growth.00:00 "Work Ethic and Ownership"05:23 Leadership & Business Coaching Journey10:44 "Dependability and Leadership Value"19:37 "Building Layers for Growth"23:39 "Improving Call Conversion Rates"31:02 "Leaders Need Accountability Systems"35:09 "Missed Conversations and Discipline"38:26 Teaching Accountability Through Standards45:05 "Mopping Mishaps and Frustrations"50:12 "Policing Standards and Staffing"56:50 Linchpins vs. Industrial-Era Education01:03:09 "Struggles of Running a Shop"01:03:49 "Sell the Shop"

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, David Roman and Lucas are joined by Kyle Buenger, owner of KB Mobile Programming. Kyle shares his journey from burnout in a traditional shop environment to launching his own mobile programming business in Phoenix, Arizona. The discussion centers on the importance of proper financial planning, including pricing and insurance, for independent technicians. It also addresses the challenges and opportunities of working in a market with limited diagnostic talent, as well as the need to develop systems that support growth and long-term sustainability.00:00 "Inconsequential Things Won't Change"09:04 "Initiative to Solve Programming Issue"13:05 "Starting Work and Progressing"18:45 Honda Accord vs Ferrari Debate21:50 Maximizing Mobile Repair Profitability27:55 Managing Expenses with Steady Income32:48 "Progress Over Fear of Loss"39:37 Raise Prices and Build Value44:04 Avoiding Tool Salesmen48:27 "Work Dispatch and Programming Process"53:22 "Investing and Reinvesting in Business"01:00:04 Diagnostic Testing and Routine Basics01:08:20 Tampered Seat Belt Leads Trauma01:09:47 Unwanted, Costly, Certified Repairs

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Hallie Wasinger and Caroline Legrand from Shop Marketing Pros at the Sunrise event in Arizona. Hallie and Caroline share their expertise on the importance of identifying your shop’s ideal customer and crafting targeted marketing strategies, especially using Facebook, Google, and even programmatic ads. The discussion also covers the effectiveness of traditional marketing like mailers and coupons, the challenge of tracking ROI in advertising, and the nuts and bolts of creating engaging social media content.00:00 Hot Weather Reactions Differ09:10 Unexpected Heatwave Experience11:21 Geographic Targeting for Business Pages17:26 "Marketing Value-Added Services"25:18 Streamlined Pricing Eliminates No-Shows28:41 "Ethical Success vs. Unethical Gains"36:18 "Luxury Laura Avatar Humor"38:13 Marketing Strategy for Ideal Clients45:31 Overpriced Analytics with Customer Tracking48:46 Intrusive Client Data Proposal56:18 "Auto Knockoff with Personality"01:02:14 "Balcony Rescue Highlights Tension"01:05:24 Dad's Shop: No Heat Experience01:09:16 "Mama Kim's Guidance After Loss"

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Adam Rath to reflect on the journey and evolution of their industry mastermind group. Adam shares how the group has grown from its early days, emphasizing the importance of building a community where shop owners can collaborate and hold each other accountable. The hosts discuss the impact of implementing the Entrepreneurial Operating System (EOS) in their businesses, highlighting its role in shaping leadership and clarifying organizational vision.00:00 Leadership Restructuring and Future Plans05:58 Growth and Accountability Through Masterminds13:41 Addressing Customer Education Gaps20:16 "Self-Implementing EOS Journey"24:36 Assessing Employee Alignment & Capability27:01 End-Year Hiring Pitfalls32:55 Survival Over Vision39:59 Protective Leadership Commitment43:56 Personal Reflection on Growth Ambitions50:32 "Reviving Vision in Medical Device Sales"57:02 Reflect and Appreciate Progress01:02:56 Intentional Clarity Breaks01:04:48 Streamlined Meeting Schedule Changes01:08:32 "Successful Business and Industry Giveback"

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Samantha Higdon, founder of Shift Point Academy. Samantha explains the philosophy behind Shift Point’s training, emphasizing relationship-based selling and the importance of communication within shop teams. The conversation also explores how training programs can adapt in a changing industry, including countering the impact of AI and fostering ongoing accountability for both trainees and shop owners.00:00 Top Tier Service Advisor Insights08:01 Importance of Parts Deposit14:25 "Communication Challenges with Autism"20:58 Service Advisor Training Incident25:58 Messy Hotel Stay After Bar Visit32:35 "New CSR Training in NJ"38:33 "Shopware Inspection with 5 Cs"39:57 "Manual Workflow Explanation"45:15 Cost Breakdown of Diagnostic Tests50:37 Grocery Shopping Routine55:48 Spring Car Care Clinic Recap01:01:58 Faulty Inspection Uncovered

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Ken Miller, owner of 821 Collision and president of AASP New Jersey. Ken outlines the ongoing challenges faced in the collision repair industry, stressing the relentless pressure from insurance companies and their impact on repair quality. He shares a chilling story about uncovering dangerously incomplete repairs on a nearly new vehicle, emphasizing the importance of thorough inspections and documentation. The conversation also explores the increasing overlap between collision and mechanical shops, driven by the complexities of ADAS systems and the need for greater collaboration and education in both fields.00:00 Insurance Challenges Undermine Auto Repair05:09 Tampered Seat Belt System Detected08:00 Post-Collision Inspection Basics12:45 Car Repair Struggles and Inspections13:26 Car Imperfections and Concerns16:43 Professional Responsibility Irrefutable20:29 Insurers’ Auto Settlement Practices24:50 Researching Title 17 Regulations28:22 CEO-Employee Pay Gap Concerns32:29 Dispute Over $40K Repairs36:36 Calibration and Liability in Auto Repairs40:22 Reluctance in Auto Repair Challenges42:08 Insurance Companies' Calibration Dispute46:44 Licensure Tied to I-CAR Accreditation50:01 "Advanced Auto Tools Misjudged"51:44 Challenges in Training and Labor Rates55:46 Expanding Mechanical Team in NJ58:14 Enhancing Mechanical Show Value

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Tonnika Haynes, second-generation shop owner of Brown's Automotive in Chapel Hill. Tonnika shares the inspiring story of her family’s legacy in the automotive industry, detailing her journey from growing up in her father’s body shop to taking over the business and navigating the challenges of shop ownership. The conversation covers the importance of maintaining strong core values and community involvement, the lessons learned from previous generations, and Tonnika’s commitment to supporting the next wave of automotive professionals.00:00 Untold Story of Inspiration06:28 Reflecting on Parental Work-Life Balance15:27 Realization: "I'm Owed Nothing"17:13 Gift of Parenthood Reflections25:29 "Shop Evolution and Inspiring Leadership"29:29 Buying a Corvette Dilemma37:09 "Concerns Over Industry Representation"42:26 "Dedicated and Punctual Workforce"47:58 Choosing Family Over Long Hours48:44 No "Kill Switch" for Illness58:30 Shop Closure Decision Explained59:37 "Car Service Delay Options"01:05:55 "Memories of Downtown Snack Shop"

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Cecil Bullard, who shares his recent experience recovering from major brain surgery and how it’s influenced his perspective on business and leadership. Cecil emphasizes the importance of foundational principles and clear communication in running a successful auto repair shop. The conversation also explores the challenges of pricing, profitability, and the need for a unified, professional standard in the automotive industry.00:00 Delayed Pituitary Surgery Journey08:32 Trash Disposal Frustration13:44 Organized Shops Boost Customer Comfort20:13 Small Shop Owners' Time Dilemma23:27 Turning Struggles Into Opportunities28:23 "Maximizing Profit on Tie Wraps"35:41 Veteran Diagnostic Tech Dilemma41:50 Discount Strategy Debate in Auto Shop44:07 "Technicians Undervalued; Raise Rates"48:43 Self-Regulate Industry Standards56:17 Orthodontist Organizes Continuing Education Show59:59 Airplane Oil Cap Mishap01:06:00 "Motivation Beyond Money"01:10:06 Investing in Legacy Over Luxury01:16:57 "Overwhelming Support Before Surgery"01:20:18 "Industry's Bright Future Ahead"

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Nicholas Lerubino, second-generation technician and lead tech at Mark’s Auto Service in Gillette, New Jersey. Nicholas shares how caring deeply about customers and the industry brought both fulfillment and stress, detailing the emotional toll of serving skeptical clients and navigating challenging shop cultures. The conversation examines the importance of achieving a work-life balance in the automotive industry, the realities of technician burnout, and the significance of having a supportive network within the field.00:00 "Incriminated and Betrayed Heist"06:03 "Eric's Vital Support"07:25 Discovering Mario Rojas's Impact10:40 "Brief Courtesy Call Notification"15:26 Warranty Work Isn't Profitable17:15 "Leaving Due to Shop Culture"21:20 "Handling Employee Write-Up Concerns"24:08 "Gravy Work vs. Practical Skills"27:04 Failure to Follow Procedure28:59 Throttle Body Diagnosed in Minutes32:10 Fuel Leak and Code Issues37:06 "Balancing Business and Personal Life"40:06 "Expectations for Young Men's Work"42:58 "Prioritize Work Over Leisure"45:28 "Finalizing Paperwork Concerns"50:57 "Process Obsession's Daily Impact"54:04 Nearly Fatal Garage Door Incident55:08 Avoiding Dangerous Road Stretch58:20 Identical Specs Uncovered

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Bob Leonard from Mobility Works. Bob shares his unique path from studying music to a long career in modifying mobility vehicles, detailing what drew him to working with adaptive equipment for individuals with physical disabilities. The conversation also explores the challenges and rewards in automotive education and training, from Bob’s passion for sharing knowledge to his observations on why the industry sometimes "eats its young."00:00 Avoid Overcommitting Tasks07:57 Hiring Red Flag: Unused Parts12:27 "Understanding Disabilities Naturally"22:00 "Rejecting Traditional Education Path"25:39 "Bad Boss Experience at Gas Station"28:46 Passion for Teaching vs. Gatekeeping38:24 "Maximizing Young Workers' Potential"41:39 Automotive Technology Evolution49:05 Car Repair: Unclogging Sunroof Drains51:43 Dealer Visit After Service Warning59:08 "Use 'Q' Hardware to Prevent Squeaks"01:04:32 Intricate 3D Wood Flooring Designs01:07:30 "Spending Choices: Cars vs. Dining"

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Jesse Sammons and Todd Compton for an honest discussion on the challenges of running an automotive repair shop. Todd shares his experience of a dramatic drop in car count and revenue after switching marketing companies and tightening the types of jobs his shop accepted. The group explores the unintended consequences of restricting work too much, the importance of regularly reviewing shop processes and phone interactions, and the ongoing struggle to balance technician autonomy with effective leadership.00:00 "Distant Busy Ties"04:52 Google Ads Issue and Solution07:41 Narrowing Service Scope Over Time10:57 "Post-Trip Staff Meeting Insights"16:11 Balance Between Growth and Rest17:28 "Admitting Mistakes, Fixing Them"23:48 Relentless Commitment to Research27:24 Teaching Complexity: Duplication Challenge29:27 Letting Go to Empower Growth32:12 Mechanic Dedication Scale36:52 Efficient Learning for Complex Systems37:52 Intermittent Electrical Fault Challenges41:38 Shifting Focus to Client Experience46:55 Technician-Owner Relationship Dynamics48:03 Unhelpful Car Inspection Practices52:32 Technician Motivation and Performance Dilemma54:39 Accountability Over Authority58:13 Embracing Empathy Today

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David sit down with Justin Allen at TOOLS 2025 to talk about Justin’s journey in the automotive industry and his transition from sales to training with Hunter. Justin opens up about his struggles, the importance of building connections, and how past challenges have shaped his approach to supporting others in the industry. The discussion also covers the value of ongoing education, the impact of effective feedback and leadership styles, and the critical role that personal relationships and work-life balance play for shop owners.00:00 "Childhood Relocation Impact"10:00 "From Commune to Career Opportunity"15:46 Collaborative Improvement, Not Direct Feedback17:48 "Attracting People Pleasers"21:55 Pursuit of Improvement Insight27:43 "Balancing Freedom and Overcommitment"36:31 "Reluctance to Embrace New Information"41:07 Encourage Quiet Connections44:27 "Networking Confusion: Forgetting Adam"48:16 Overwhelmed by Financial Stress56:29 Reluctant School Event Attendance01:00:41 Landscaper's Business Growth Insights01:04:06 "Online Distractions and Guilt"

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Anders G. Gustafson, a former shop owner turned mentor, coach, and advisor. Anders reflects on his transition from corporate strategy and data analysis to shop ownership and eventually coaching, emphasizing the emotional toll and challenges of running a repair business. The conversation examines the distinctions between corporate and independent shop operations, the evolving complexities of the automotive industry, and the crucial importance of prioritizing employee satisfaction over customer satisfaction.00:00 "Customer Care Drives Success"05:55 "E-Commerce Business Consideration"13:56 Career Path: Shop Chain Opportunity20:33 Managing Large Retail Operations22:25 Troublesome Nationwide Parts Store28:42 "Strategies for Repair Shop Success"35:03 "Replica 1992 Pizza Hut Idea"38:41 Nostalgic Blockbuster Prediction Moment45:04 Volvo's Pioneering Truck Safety Technology47:42 Automotive Entrepreneurship Opportunities57:42 Guiding a Friend's Journey01:00:06 "Discussing Insecurities and Sibling Rivalry"

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas is joined by Jason Rainey, head of the Napa Auto Care program, and Matt Crumpton, Director of Program Development. Jason and Matt break down what makes the Napa Auto Care program valuable for shop owners, including a wide range of benefits from business development support to a robust nationwide warranty. They also discuss Napa's efforts to attract and retain technicians, highlighting new initiatives like the Team Tool Rebate program and ongoing investments in technician training.00:00 Napa's Future: Innovation and Partnership06:03 AutoCare Program: Supporting Member Growth08:45 Elevating New Partnerships Strategically10:09 Napa Auto Care Advisory Insights13:18 NAP's Shift to Professional Market19:08 Leveraging Napa Programs Effectively22:03 Top-Tier Napa Auto Tech Training23:17 Auto Care Recruitment and Retention Initiative28:26 Senior Techs Advise Against Costly Tools31:03 Evolving Technician-Support Dynamics34:47 Carlyle Tool Rebrand Announcement37:56 "Auto Care Education and Outreach"40:52 "Comprehensive National Warranty Program"43:27 "App Autocare's Nationwide Warranty Service"48:24 "Napa's Century of Partnership"52:27 Managing Partner Expectations Through Transparency53:40 Improved Warranty Tracking Needed56:58 Maximizing Member Engagement

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Lisa Coyle and Joelle Pollack from Promotive to discuss the evolving landscape of hiring in the automotive industry. Lisa explains how Promotive has grown by building a strong candidate database, highlighting the persistent challenges of matching technician ability with shop needs. The hosts and guests explore the importance of shop culture in retaining employees, sharing actionable advice on transparency, leadership, and communication with teams.00:00 "Hucklebuckle Lesson Learned"05:33 "Hilarious Job Site Misunderstanding"13:53 Basketball Tournament Encounter19:01 Cultivating Strong Workplace Culture26:28 Commitment to Leadership Development28:16 Hiring Challenges and Cultural Framework32:33 Improving Shop Communication with Data42:19 "Clarifying Goals for Travel and Business"43:48 Career Transition Concerns50:58 "Handling Client Upsets Maturely"54:53 "Owner Expectations vs. Technician Reality"01:00:09 Shop Owner Retirement Challenges

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Greg Schuler, Christian Beyer, Chad Kaemingk, and Joseph Augustine to discuss the realities of shop ownership and what they wish they’d known from the start. Joseph shares his experience with the pitfalls of hiring friends and family, stressing the benefits of implementing production-based pay for technicians and clear roles for staff. Greg emphasizes the importance of establishing systems and processes, particularly when transitioning leadership and ensuring team members understand what success looks like. The conversation also touches on the changing expectations of today’s workforce and the value of leadership that goes beyond simply “fixing cars.”00:00 "From Engineering to Maintenance Leadership"06:50 Unexpected Journey into Family Business07:14 Family Business Challenges and Changes14:20 Scaling Challenges with Specialized Business19:35 Struggling with Multiple Roles20:21 Struggling to Find Work-Life Balance28:46 "Proven Business Methodology Essential"30:39 Operational Protocols and Responsibilities33:47 "Accountability Requires Clear Standards"38:06 "10-Year System Development Insights"43:01 Lack of Business Systems Leads to Fraud43:41 Implement Systems for Success49:23 "Don't Hire Apprentices First"54:15 Business Chaos Without Clear Financials56:28 Lack of Business Knowledge58:22 "Daughter's Crochet Creations Soar"