The Path of Public Service

In Part 2, our conversation with Claudette Miller continues as she recounts her varied volunteer experiences, including pastoral care and committee work. Miller also highlights her role in the Ontario Internship Program, offering advice to graduates entering the workforce. Reflecting on her career, she underscores the significance of understanding workplace culture, and discusses finding creative solutions within a regulated environment and the valuable lessons learned from her public service career. She details her transition to retirement, prompted by personal experiences and government offers. Despite leaving the public sector, her connections and skills continue to influence her new pursuits, notably in ministry. Finally, Miller emphasizes the diverse nature of the Ontario Public Service and the importance of positivity and respect in fostering a supportive work environment.Timestamps(00:00:19) Career Skills and Interpersonal Relations(00:01:38) Balancing Work and Volunteerism(00:04:02) Ontario Internship Program(00:05:36) Advice for Graduates(00:06:58) Building Trust in the Workplace(00:08:09) Creative Approaches in a Restricted Environment(00:08:45) Key Lessons from Public Service Career(00:10:22) Claudette’s Decision to Transition to Retirement (00:15:21) Public Service Impact in New Career(00:16:00) Insights on the Ontario Public Service

In part one of this episode, Claudette Miller reflects on her career in Ontario's public sector. Claudette recounts her journey from an administrative assistant to a corporate operations manager, sharing insights and experiences. She emphasizes the importance of perseverance amidst challenges and the value of mentorship. Claudette discusses technological advancements in the workplace and her involvement in policy development, notably in areas like pay equity. She also describes her innovative approaches she incorporated in her finance role. The conversation touches on navigating organizational changes and the significance of communication and resilience in public service careers. Claudette offers advice for newcomers, highlighting the importance of understanding organizational culture and seeking guidance from experienced colleagues.Timestamps(00:01:03) Claudette Miller’s Career History(00:01:52) Discussion on Dealing with Policy Disappointment(00:02:14) Claudette’s Background, Education, and Transition into the OPS(00:07:10) Technological Changes in Administrative roles(00:10:56) Ontario Public Service's Adoption of New Processes/Technologies(00:12:24) Claudette's Involvement in the Pay Equity Policy(00:14:05) Navigating Changing Governments and Policies(00:15:49) Providing Mentoring and Support(00:16:07) Claudette's Project to Reduce NSF Cheques

Allan Scott has had a diverse and extensive career in the Ontario Public Service, transitioning from a police constable to a retired public servant with over 30 years of experience. He has worked in various ministries, including roles in policy analysis, enforcement, and compliance.In this two-part episode of Path of Public Service, Allan emphasizes the importance of frontline experience in shaping policies and the challenges of remaining neutral in public service. He also highlights the skills required to succeed in the public sector and the complexities involved in implementing government policies. His insights provide valuable advice for professionals in the field, emphasizing integrity, due diligence, continuous learning, and dedication to serving the community.Through this conversation, we learn how Allan Scott's career journey encompasses the opportunities and challenges within the public service sector, offering valuable insights for aspiring professionals looking to make a difference in their communities. Timestamps(00:00:21) Introduction to Part 2 with Allan Scott(00:01:22) Mid-Career Transition to Ministry of Training(00:03:14) Random Audits and Fraud Detection(00:05:20) Transition to Superintendent of Private Career Colleges(00:06:42) Challenges in Regulating Private Career Colleges(00:08:12) Ensuring Fair Competition and Integrity(00:09:27) Overview of Secondment and Benefits(00:10:46) Transition to Service Ontario(00:12:27) Operational Challenges and Lessons Learned(00:12:59) Value of Frontline Experience(00:13:27) Example of Fraud Detection with Accessible Parking Permits(00:14:27) Approach to Investigations(00:14:40) Transition to Final Role with MMAH(00:16:00) Decision to Retire and Transition to Supply Teaching(00:18:15) Reflections on Career and Advice for Young Professionals(00:19:08) Importance of LinkedIn for Career Advancement(00:20:56) Acknowledgments and Feedback

Allan Scott has had a diverse and extensive career in the Ontario Public Service, transitioning from a police constable to a retired public servant with over 30 years of experience. He has worked in various ministries, including roles in policy analysis, enforcement, and compliance.In this two-part episode of Path of Public Service, Allan emphasizes the importance of frontline experience in shaping policies and the challenges of remaining neutral in public service. He also highlights the skills required to succeed in the public sector and the complexities involved in implementing government policies. His insights provide valuable advice for professionals in the field, emphasizing integrity, due diligence, continuous learning, and dedication to serving the community.Through this conversation, we learn how Allan Scott's career journey encompasses the opportunities and challenges within the public service sector, offering valuable insights for aspiring professionals looking to make a difference in their communities. Timestamps(00:00:00) Early Career, Challenges, and Transitions (00:05:02) Moving to the Ministry of the Attorney General(00:06:14) Role in Policy Development and Implementation(00:07:51) Transition to the Ministry of Economic Development(00:09:17) Exploring Economic Policy and Industrial Development(00:11:04) Key Projects and Accomplishments(00:12:29) Transition to Ministry of Northern Development and Mines(00:14:08) Involvement in Resource Development and Indigenous Relations(00:15:30) Reflecting on Career Highlights and Achievements(00:16:53) Transition to Retirement and Consulting Work(00:18:16) Final Thoughts and Words of Wisdom

In Part 2, Karen goes on to share more about her personal and professional path from community and grassroots worker to government worker, and where she thinks this might take her next. Accruing knowledge, skill, and experience from working in Violence Against Women services that she uses today working with Children's Services, Karen lets us in on the invaluable perspectives at play in serving the whole family within the Ontario Public Service system. And, finally, she reminds us of the people of public service and the power and potential that we all have to make a difference through public service. Timestamps(00:00:00) Career Transition from Women's to Children's Services (00:09:36) Navigating Challenges in Child Welfare(00:11:26) Impactful Connections: Stories of Clients' Transformations Over Time(00:13:50) Persuading Grassroots Advocates: Insights into Pursuing Public Service Careers(00:16:25) Career Reflections, and Looking to the Future 

In an honest, heartwarming, and charming Part 1, Karen shares stories of her early life growing up in 1970s Toronto and learning to play the piano, and how these experiences inspire her volunteer work and community involvement today. As a musician, performer, and volunteer, Karen brings her culture and an immense amount of care to the community. She also shares with us how she balances work and family, and the "auntie energy" and empathy she brings to managing her beloved team in the OPS. And in her work today, Karen offers valuable insights into the Children's Services systems in Ontario - how families handle crises and how Children's Aid is there to help.  Timestamps(00:00:55) Karen Turner's Introduction: A Career Overview(00:01:36) Impact on Homeless Women(00:01:46) Karen Turner's Connection to Music: Enriching Life Inside and Outside Work(00:02:20) Exploring the Role of a Community Programs Manager (00:03:11) Responsibilities in Child Welfare(00:04:01) Weekly Team Meetings: Managing Challenges and Supports(00:04:20) Addressing Serious Occurrences(00:06:11) Child Welfare Challenges: Intersection with Special Needs(00:08:48) Addressing Ombudsman Concerns in Child Welfare(00:10:06) Impact of Childhood(00:11:59) Impact of Poverty(00:13:19) Effects of Cost of Living Crisis: Challenges in Service Delivery(00:14:46) Coping with Empathy Burnout: Karen's Strategies(00:16:51) Balancing Caregiving Responsibilities: Karen's Personal Experience(00:18:17) Karen Turner's Musical Background: A Lifelong Passion(00:21:12) Rewarding Experiences at Kensington Hospice: Karen's Musical Contributions(00:22:02) Emotional Impact of Music

The Honourable Judge Marion Buller, CM is the first woman Indigenous judge in BC. Recently retired, Judge Buller in her decades long career has served Canada as a civil, criminal, and human rights lawyer, judge, public speaker, and advocate for Indigenous rights in Canada. Holding during her career esteemed roles of Director and President of the Indigenous Bar Association in Canada, and as Chief Commissioner for the national Inquiry into Missing and Murdered Indigenous Women and Girls, Judge Buller continues to write, speak and advocate for these causes she is so passionate about today. Her perspective shaped by her experiences growing up in Toronto, Cree, and member of the Mistawasis First Nation in Saskatchewan has informed her rich and impactful career for decades. In this podcast, you’ll hear from Judge Marion Buller as she shares her story and reflects on her own upbringing and education, as well as her valuable insights into the Canadian judicial system. As personal as it is powerful, you’ll find this podcast poignant, thought-provoking, and inspiring.  In Part 2: We continue our conversation delving into life in public service. We’ll discuss why public servants are expected to do the right thing and why that's not always easy. And what it’s like balancing life as both a prominent public official and private citizen. And as we venture forward on the road to renewal in Canada, we'll explore what real access to justice means and share current trends in the Canadian courtroom and around the globe. We'll talk about Judge Buller's role as Chief Commissioner of the National Inquiry for Missing and Murdered Indigenous Women and Girls from a historical perspective and what she sees for the future of Indigenous families in Canada.  Timestamps(00:01:27) Peer Consultation and Independence(00:02:53) Social Isolation and Restrictions(00:05:14) Prioritizing Collective Good Over Individual Whims(00:07:43) Misconceptions and Media Depictions(00:09:57) Challenges of Lay Litigants(00:14:14) Discovering Hope and Beauty in Unlikely Places(00:16:11) Lessons in Community Leadership(00:19:35) Taking Control and Making Change(00:22:21) Addressing Systemic Racism(00:28:14) Unanticipated Challenges of the Inquiry

The Honourable Judge Marion Buller, CM is the first woman Indigenous judge in BC. Recently retired, Judge Buller in her decades long career has served Canada as a civil, criminal, and human rights lawyer, judge, public speaker, and advocate for Indigenous rights in Canada. Holding during her career esteemed roles of Director and President of the Indigenous Bar Association in Canada, and as Chief Commissioner for the national Inquiry into Missing and Murdered Indigenous Women and Girls, Judge Buller continues to write, speak and advocate for these causes she is so passionate about today. Her perspective shaped by her experiences growing up in Toronto, Cree, and member of the Mistawasis First Nation in Saskatchewan has informed her rich and impactful career for decades. In this podcast, you’ll hear from Judge Marion Buller as she shares her story and reflects on her own upbringing and education, as well as her valuable insights into the Canadian judicial system. As personal as it is powerful, you’ll find this podcast poignant, thought-provoking, and inspiring. In Part 1: We are introduced to the Honourable Judge Marion Buller as she shares with us her background and early life, and reflects how her experiences shaped her work and career, speaking on Indigenous history in Canada, and what inspired her path into law and public service. Timestamps(00:00:20) Marion's Past and Path to Public ServiceSetting the Stage for Public Service(00:08:05) Strength and Persistence(00:11:01) Humanity: Lessons Learned through Anthropology and AddressingEmbracing Common Humanity(00:20:07) Pursuing Legal Education

This podcast episode is a must-listen for anyone interested in the world of Canadian journalism, as we have the pleasure of welcoming Steve Paikin as our distinguished guest. With over 40 years of experience covering both provincial and international affairs, Mr. Paikin has become a trusted voice in Canadian media, earning him numerous accolades, including the prestigious Officer of the Order of Canada.As an author of eight books, a moderator of eight election debates, and an anchor of TVO's The Agenda for 17 years, Steve Paikin has built an impressive career that spans a wide range of topics, providing rare subject intimacy and invaluable political insight.  Hosted by Kerry Wright, this podcast episode will explore the complexities of journalism, politics, and family dynamics. With Steve Paikin's vast experience and expertise, listeners can expect a fascinating and informative discussion that covers a range of timely and thought-provoking topics.Timestamps(00:01:11) Steve's Path to Public Service Broadcast Journalism(00:03:47) Technology in Journalism(00:07:15) Journalistic Integrity(00:14:38) Democracy and the Changing Media Landscape(00:21:49) Storytelling through Investigative Journalism: Power and Impact(00:29:17) Public Service Broadcasting: Humor, Civility, Trust, and Optimism(00:37:17) Fulfillment and Resilience(00:44:05) Media Consumption Habits and Lessons from History(00:52:36) Public Service Contributions(00:54:06) Fun Rapid Fire Questions with Kerry Wright

Jeremy Bertrand's expertise in public education outreach has led to tangible and meaningful change. With a talent for connecting, educating, and entertaining through seminars and webinars, Jeremy brings a new perspective to overlooked topics such as personal taxes and tax credit benefits. In this episode, Jeremy will delve into the intricacies of his role in the Ontario Public Service and reveal exactly why being knowledgeable about what he does will make your life richer. His dedication to serving the public is clear and serves as a source of motivation for the next generation of public servants.Timestamps(00:00:40) Jeremy's Path and Passion for Public Service(00:06:26) Leadership Through Relationships, Trust, and Support(00:12:55) Challenges and Adapting to Change (00:17:12) Innovation, Creativity, and Collaboration(00:21:47) Reflections, Motivations, and Gratitude(00:30:09) Making an Impact and Looking Ahead(00:39:36) Taxes, Tips, and Technology 

Deputy Minister Deborah Richardson is currently the highest-ranking Indigenous person in the Ontario Public Service. Her unique perspective, informed by her cultural heritage and experiences, has allowed her to bring a fresh and valuable perspective to the table. You'll hear what she wishes she'd known upon entering government and how public service forever changed how she deals with opposing views. It is clear that Deputy Minister Deborah Richardson continues to embody the principles and values that inspired her to pursue a career in public service, shaped by the qualities and characteristics she learned and admired from her mentors. Timestamps(00:00:55) Journey into Leadership(00:02:53) Influence of Family(00:04:40) Defining Leadership(00:07:15) Deborah’s Path to Leadership (00:15:58) Nurturing Talent, Embracing Diversity, and Fostering Collaboration(00:22:50) Leading Through Crisis(00:25:30) Adapting to Change(00:27:18) Leadership Lessons Learned(00:31:07 ) Navigating Through Uncertainty(00:36:45) Empowering Teams with Innovation and Creativity(00:40:25) Anti-Racism and Mobilizing for Change(00:46:41) Authentic Leadership with Compassion(00:48:06) Leadership and Indigeneity: Reflecting and Taking Risks(00:50:08) Joy! (00:51:56) Fun Rapid Fire Questions with Kerry Wright

Having previously served 3 decades in Public Service, Peter worked exceptionally hard to earn a career that is highly credentialed. He offers candid insight with a humble and reassuring sense of reason. You’ll hear his perspective on what makes a good public servant, how working in the public arena can play an even more expansive role than in corporations, and what actually surprised him the most about his very “dramatic” career change that cast aside misconceptions of public administrators while transforming just about everything in Peter’s life.Timestamps(00:02:03) Peter's Path to Public Service(00:12:56) Growth Through Seizing Opportunities and Embracing Challenges(00:18:05) Embracing Equality & Inspiring Engagement(00:22:07) Risks, Transitions, Rewards, and Success(00:53:00) Retirement and Self-Awareness

The Path of Public Service tells the stories of deeply committed public servants who are working hard behind the scenes and in front of audiences, improving public services that Canadians rely on and that shape our experiences.