Claim OwnershipThe Shop Management Show
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Welcome to The Shop Management Show, presented by AutoLeap!
This podcast explores the experiences, challenges and lessons learned of auto repair shop owners. We will chat with business owners and other industry leaders, covering every auto repair topic imaginable.
You will hear us discuss:
Technician shortages
Electric vehicles
ADAS
Right to Repair
And much more
Together, we will explore the nuances of managing an auto repair shop through the lens of those doing it every day. Let’s get started!
34 Episodes
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We spoke with Greg Marchand, COO at ShopPros, about effective strategies for shop owners considering multi-location expansion and management. Part two of this podcast discussion covers:[00:01:12] - Choosing a leader to support your multi-shop expansion [00:03:53] - Maintaining quality customer service across locations[00:08:08] - Building a multi-shop brand presence [00:11:48] - Measuring success across your shops [00:17:14] - Closing advice for multi-store shop owners AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage, and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Register for Amplify 2024: https://amplify.autoleap.com/en/registration-formExplore AutoLeap's multi-shop management features: https://autoleap.com/multi-location/Hear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngLearn about ShopPros: https://shoppros.com/
We spoke with Greg Marchand, COO at ShopPros, about effective strategies for shop owners considering multi-location expansion and management. This podcast discussion covers:[00:00:10] - Final registration call for Amplify 2024 [00:01:57] - Evaluating when it's time to launch a second shop location [00:04:22] - Researching and planning your multi-shop expansion [00:07:36] - Finding a mentor with multi-location experience [00:09:06] - Gathering objective feedback for your expansion process [00:13:27] - Overcoming operational challenges as you launch a second shopAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage, and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Register for Amplify 2024: https://amplify.autoleap.com/en/registration-formExplore AutoLeap's multi-shop management features: https://autoleap.com/multi-location/ Hear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngLearn about ShopPros: https://shoppros.com/
AutoLeap is set to host Amplify 2024, the industry's #1 virtual auto repair conference.In this special podcast edition, we preview the event, taking place on February 23. This episode discusses the event's:Amazing speakers and live sessionsUnbelievable games and prizesResource-rich exhibit hallAnd so much moreBookmark your calendars for February 23. You don't want to miss this game-changing FREE event!Register for Amplify 2024 here: http://tinyurl.com/3tuwkvyf
We spoke with Alan Beech, President of Beech Consulting, about the future of auto repair from a shop owner's perspective. Part two of this podcast discussion covers:[00:00:54] - Continuous staff training for new technology [00:07:10] - Evolving the direction of your shop [00:11:37] - Financial considerations for emerging vehicle tech[00:13:40] - Keeping up on technology trends and regulations [00:16:13] - Adopting an open mindset for industry changeAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage, and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: http://tinyurl.com/3vh2fdyeHear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngLearn about Beech Consulting: https://beechconsulting.ca/Explore Beech Consulting level one training: https://beechconsulting.ca/training-level-one/
We spoke with Alan Beech, President of Beech Consulting, about the future of auto repair from a shop owner's perspective. This podcast discussion covers:[00:01:06] - Current state of the auto repair industry[00:03:11] - Creating a win-win partnership with customers [00:07:15] - Preparing your shop for evolving technology [00:11:35] - Educating your shop on EVs [00:13:28] - Developing hands-on experience with new technology [00:17:06] - Leveraging a support network as you learnAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage, and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: http://tinyurl.com/ycxm27f4Hear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngLearn about Beech Consulting: https://beechconsulting.ca/Explore Beech Consulting level one training: https://beechconsulting.ca/training-level-one/
We spoke with Sara Fraser, VP of Business Development and Client Services at Haas Performance Consulting, about digital hiring and retention strategies for auto repair businesses. Part two of this podcast discussion covers:[00:00:40] - Crafting the perfect auto repair job description [00:03:00] - Hiring techs your shop can develop [00:03:51] - Examples of stand-out job benefits [00:08:15] - Keeping up with the latest hiring trends [00:10:36] - How to retain your top-performing employees [00:14:14] - More strategies for hiring and retentionAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: http://tinyurl.com/muhfr4saWatch Sara's AutoLeap webinar recording: https://autoleap.com/webinar/xyzs-of-hiring-with-sara-fraser-hiring-and-retaining/Hear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngRequest a consultation with Haas Performance Consulting: https://www.haasperformanceconsulting.com/consultation-request
We spoke with Sara Fraser, VP of Business Development and Client Services at Haas Performance Consulting, about digital hiring and retention strategies for auto repair businesses. This podcast discussion covers:[00:01:30] - The evolution of hiring for auto repair shops [00:03:48] - Adapting hiring practices to a modern workforce[00:05:06] - Optimal approach to get started with hiring [00:07:04] - Unique work expectations by generation[00:08:53] - Transparency with your hiring process [00:12:11] - Advice for defining and promoting your company cultureAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: http://tinyurl.com/mr24swpbWatch Sara's AutoLeap webinar recording: https://autoleap.com/webinar/xyzs-of-hiring-with-sara-fraser-hiring-and-retaining/Hear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngRequest a consultation with Haas Performance Consulting: https://www.haasperformanceconsulting.com/consultation-request
We spoke with Julio Sanchez, Owner of Total Automotive Services in Ruskin, FL, about his shop management experience. Part two of this podcast discussion covers:[00:00:49] - Planning for the future with a family-owned business [00:03:14] - Managing shop finances and positioning your techs for success [00:05:53] - Preparing for shop growth using AutoLeap [00:08:09] - Evolving your shop services to support EVs[00:11:20] - Determining the type of shop owner you want to be AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: http://tinyurl.com/y6fypnybHear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngLearn about Total Automotive Services: https://www.totalautomotiveservices.com/
We spoke with Julio Sanchez, Owner of Total Automotive Services in Ruskin, FL, about his shop management experience. This podcast discussion covers:[00:00:59] - Inspiration to start an auto repair business[00:03:48] - Taking a leap of faith to launch a new shop[00:05:34] - Overcoming early challenges as a shop owner[00:08:52] - Building and maintaining trust with customers[00:10:48] - Differentiating your shop from competing businesses[00:12:08] - Keeping up with industry trends and EVs/ADAS technology[00:13:58] - Training and certifying your techsAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: https://tinyurl.com/4stcab25Hear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngLearn about Total Automotive Services: https://www.totalautomotiveservices.com/
We spoke with Greg Marchand, COO at ShopPros, about evaluating your shop's performance to end the year and planning for a successful 2024. Part two of this podcast discussion covers:[00:01:01] - Incorporating customer feedback into your shop planning [00:06:07] - Setting aggressive yet realistic shop goals [00:11:56] - Finding and leveraging an accountability partner [00:17:17] - Top 3 practical tips for your 2024 shop prep AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: https://tinyurl.com/2k8x2xc3Hear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngLearn about ShopPros: https://shoppros.com/
We spoke with Greg Marchand, COO at ShopPros, about evaluating your shop's performance to end the year and planning for a successful 2024. This podcast discussion covers:[00:01:08] - Shop owner strategies to prepare for the new year[00:06:15] - Staying accountable with your goal setting[00:10:13] - Conducting transparent shop performance and employee reviews[00:15:36] - Reflecting on your performance as a shop ownerAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: https://tinyurl.com/4n84f7cuHear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezngLearn about ShopPros: https://shoppros.com/
We spoke with Cecil Bullard, CEO at the Institute for Automotive Business Excellence, about effective strategies for mastering customer communication. Part two of this podcast discussion covers:[00:00:49] - Establishing clear expectations with your customers[00:10:05] - Addressing customer concerns in your shop[00:22:10] - Teaching communication to your team[00:28:21] - Building a communication strategyAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Download our free customer communication eBook: https://tinyurl.com/4yz6wpxeSchedule a free AutoLeap demo: https://tinyurl.com/2zxbban3Explore the Institute for Automotive Business Excellence: https://www.wearetheinstitute.com/
We spoke with Cecil Bullard, CEO at the Institute for Automotive Business Excellence, about effective strategies for mastering customer communication. This podcast discussion covers:[00:01:37] - How customer communication affects your shop's success[00:04:10] - Why some shops focus less on customer communication [00:09:12] - Recognizing issues with your shop's communication[00:17:19] - How to create a shop culture of active listeners[00:22:10] - The role of verbal cues in a shop conversation[00:24:19] - Winning new customers with effective communicationAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Download our free customer communication eBook: https://tinyurl.com/2yhtneaeSchedule a free AutoLeap demo: https://tinyurl.com/2rd74hryExplore the Institute for Automotive Business Excellence: https://www.wearetheinstitute.com/
We spoke with Kyle Lindsey, founder and host of the mega popular Saabkyle04 automotive YouTube channel, about his unique career path and the viral success behind his videos. Part two of this podcast discussion covers:[00:00:40] - Stand out stories from restoring and reviewing cars [00:03:18] - Leveraging YouTube to build your brand [00:04:55] - The role of YouTube in helping shops grow[00:06:26] - How to invest in creating shop videos [00:11:03] - Key lessons from a unique career path[00:14:26] - Reflecting on Kyle's partnership with AutoLeapAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: https://tinyurl.com/mrzs32ynWatch shop owners discuss their AutoLeap experience: https://youtu.be/VJ2dV75QRMA?si=NMVklzWkjPygHQYiCheck out Saabkyle04 YouTube channel: https://www.youtube.com/channel/UC2dBZuI6gS-jv7PCIDXkXag
We spoke with Kyle Lindsey, founder and host of the mega popular Saabkyle04 automotive YouTube channel, about his unique career path and the viral success behind his videos. This podcast episode covers:[00:01:01] - Inspiration behind creating early YouTube reviews[00:02:03] - Launching an automotive YouTube business[00:06:21] - Growing the channel through networking and relationships[00:10:40] - Staying engaged with a massive social media audience[00:12:57] - Evolving the channel from car reviews to restorations[00:16:44] - Choosing cars to review or restore on YouTube[00:20:07] - Balancing a busy schedule with improving video contentAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Schedule a free AutoLeap demo: https://tinyurl.com/yaa956djWatch shop owners discuss their AutoLeap experience: https://youtu.be/VJ2dV75QRMA?si=NMVklzWkjPygHQYiCheck out Saabkyle04 YouTube channel: https://www.youtube.com/channel/UC2dBZuI6gS-jv7PCIDXkXag
Chris Cotton, Owner of AutoFix Auto Shop Coaching, returns to The Shop Management Show for an in-depth discussion on shop finances. Part two of this podcast conversation covers:[00:00:54] - Managing COGS (cost of goods sold) and your income statement[00:04:08] - Establishing benchmarks for your shop's key KPIs and margins[00:07:27] - Analyzing your shop finances to improve performanceAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Use AutoLeap's free labor rate calculator: https://tinyurl.com/bd2v59tsBook a free AutoLeap demo: https://tinyurl.com/y7fxunp6Learn about AutoFix: https://autoshopcoaching.com/Schedule a call with AutoFix: https://autoshopcoaching.com/scheduling/
Chris Cotton, Owner of AutoFix Auto Shop Coaching, returns to The Shop Management Show for an in-depth discussion on shop finances. This podcast episode covers:[00:01:12] - How to build a foundation for shop finances[00:03:45] - Developing healthy habits for finance management[00:06:35] - The impact of POS & shop management software[00:08:42] - Automating your shop financesAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://tinyurl.com/ru2dkypnBook a free demo: https://tinyurl.com/snpmj9evLearn about AutoFix: https://autoshopcoaching.com/Schedule a call with AutoFix: https://autoshopcoaching.com/scheduling/
In this special solo podcast, we discuss strategies to optimize your shop's Google Business Profile. The episode covers:[00:00:35] - Where first impressions of your shop form[00:01:03] - The advantages of an optimized GBP[00:01:31] - The pitfalls of a poorly assembled GBP[00:02:27] - Proven strategies to optimize your profile[00:03:45] - Tips for refreshing your GBPAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Download the free eBook: https://tinyurl.com/4favuzrnLearn about AutoLeap: https://tinyurl.com/2nb6rdpsSchedule a free demo: https://tinyurl.com/nu8c2hux
We spoke with Chris Cotton, Owner of AutoFix Auto Shop Coaching, about effective cash flow strategies for auto repair shop owners. Part two of our discussion covers:[00:00:43] - How to prepare your income statement[00:04:00] - When to review your income statement[00:05:45] - The upside of effective cash flow[00:08:18] - The downside of mismanaged cash flow[00:10:32] - Getting startedAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://tinyurl.com/28dcpuywSchedule a free demo: https://tinyurl.com/3ce7rn9bLearn about AutoFix: https://autoshopcoaching.com/Follow AutoFix: https://www.facebook.com/AutoFixAutoShopCoaching/Chart of accounts resource: The Importance of a Proper Chart of Accounts - AutoFix Auto Shop Coaching
We spoke with Chris Cotton, Owner of AutoFix Auto Shop Coaching, about effective cash flow strategies for auto repair shop owners. This episode covers:[00:01:10] - Why your shop's cash flow matters[00:02:53] - Applying a business mindset to your cash flow[00:04:51] - Key benchmarks for your shop margins[00:10:04] - Tips to adjust your shop margins[00:12:22] - How to configure your shop's bank accountsAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://autoleap.com/Schedule a free demo: https://tinyurl.com/8ar6mhacLearn about AutoFix: https://autoshopcoaching.com/Follow AutoFix: https://www.facebook.com/AutoFixAutoShopCoaching/Chart of accounts resource: The Importance of a Proper Chart of Accounts - AutoFix Auto Shop Coaching
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