Improving Customer Communication in Your Auto Repair Shop (Part 2)
Description
We spoke with Cecil Bullard, CEO at the Institute for Automotive Business Excellence, about effective strategies for mastering customer communication. Part two of this podcast discussion covers:
[00:00:49 ] - Establishing clear expectations with your customers
[00:10:05 ] - Addressing customer concerns in your shop
[00:22:10 ] - Teaching communication to your team
[00:28:21 ] - Building a communication strategy
AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.
Download our free customer communication eBook: https://tinyurl.com/4yz6wpxe
Schedule a free AutoLeap demo: https://tinyurl.com/2zxbban3
Explore the Institute for Automotive Business Excellence: https://www.wearetheinstitute.com/
United States
