Finders to Builders - A UX Research Show

Kate shares her journey of writing the book, how it evolved with the changes in the industry from 2020 to 2022, and the core ideas around scaling research. She discusses the importance of operations beyond just headcount, how to embed value into the organisation, and the necessity of actionable strategies. Key takeaways include the concept of research teams as both finders and builders, systems thinking in operations regardless of team size, and how to pitch the importance of operational work within research to the wider organization. Kate also highlights her upcoming masterclasses that focus on creating actionable research strategies and roadmaps.(02:28) Welcome and Introduction(02:50) Meeting Kate(03:40) Kate's Book Journey(04:59) Scaling Research: Challenges and Insights(07:12) Research Operations and Value Delivery(10:25) Strategies for Small and Large Teams(16:21) Cost Center vs. Value Center(26:09) Tips for Building a Research Practice(30:06) Masterclasses and Conclusion

Hey everyone, Julian here. In this episode, I dive into the rapidly changing world of AI. Now, I’ll be the first to admit—I’m not an AI expert. But like many of you, I’m trying to make sense of the hype, the reality, and what it all means, especially for researchers.Throughout the episode, I share my thoughts on why it’s important to stay curious but also skeptical. 01:29 – Introduction 02:08 – Why Talk About AI?03:41 – The Unpredictable Nature of AI05:15 – Who to Trust in the AI Space06:30 – Global Perspectives on AI Development10:02 – AI in Research: Opportunities and Challenges12:42 – The Risk of Misusing AI in Research14:41 – Conclusion and Final ThoughtsHungry for more? Follow me on Substack

In this episode, we discuss why the traditional 'big reveal' in research presentations is often ineffective and detrimental to the research process. Instead, I advocate for a 'building in public' approach, where insights and updates are shared regularly with the team. This method ensures alignment, reduces misunderstandings, and increases the likelihood that your insights will be acted upon. I also share practical tips on how to keep stakeholders engaged throughout the research process. (01:43) Welcome and Personal Anecdote(02:20) The Big Reveal: Why It's Harmful(06:30) Alternatives to the Big Reveal(09:36) Conclusion and Final ThoughtsHungry for more? Subscribe to our ⁠newsletter⁠ or find me on ⁠LinkedIn

In this episode of Refunders to Builders, I sit down with two incredible guests, Meltem and Marvin, who are seasoned UX career coaches. We dive deep into the challenges faced by UX professionals, from feeling stuck in well-paid jobs to navigating career transitions and deciding on the next steps. We discuss the importance of taking time to learn, understanding one's unique strengths, the role of soft skills, and networking. Whether you're just starting in UX, considering a shift, or wondering how to stand out in the current job market, this conversation offers valuable insights and practical advice.Tune in to understand how to align your career goals with what truly motivates you and how to approach career development in a meaningful and impactful way.(01:57) Meet Our Guests: Meltem and Marvin(02:48) Understanding Career Stagnation(06:46) Advice for Career Transitioners(09:12) Growing in Your UX Career(13:19) Finding Direction When Feeling Lost(17:00) Considering a Step Back from Management(20:45) The Importance of Soft Skills(24:52) Navigating the Current UX Job Market(29:36) The Power of Networking(33:38) Conclusion and FarewellHungry for more? Subscribe to our newsletter or find me on LinkedIn You can find Meltem on LinkedIn or Substack And you can find Marvin on LinkedIn

In this episode, I discuss how to profile your users for participant recruitment in user research. By creating a detailed differentiation between your users, you'll learn how to effectively contact and recruit them for your studies.Using simple tools, I demonstrate a structured method you can use when you arrive as the company's first researcher to categorize and assess your user base, considering factors like response time, recruitment costs, and user roles.(01:17) Intro(02:01) Overview of User Profiling for Recruitment(02:59) Creating a User Differentiation Table(04:35) Detailed Breakdown of User Categories(07:25) Recruitment Strategies and Considerations(11:29) Conclusion and Additional ResourcesHungry for more? Follow our Newsletter!

In this episode, we explore effective stakeholder management strategies for user researchers with Jen Blatz and Amanda Gelb.We explore the importance of understanding decision-makers' priorities, leveraging social listening, and aligning research objectives from the outset. Amanda and Jen share their experiences and methodologies, including stakeholder mapping, co-creation, navigating misalignments, and proving research value. This episode is packed with practical advice for first or solo researchers on prioritization, building relationships, and creating scalable frameworks to demonstrate research impact.(01:46) Intro(03:32) Amanda Gelb's Background and Current Endeavors(04:38) Discussion on Stakeholder Management(05:13) Common Challenges in Managing Stakeholder Expectations(06:59) The Role of Intake Process in Stakeholder Management(09:37) Mapping and Identifying Stakeholders(15:59) Involving Stakeholders Throughout the Research Process(21:58) Balancing Research Involvement(23:13) Building Relationships with Stakeholders(25:52) Handling Executive Requests(29:17) Effective Communication with Developers(32:20) Defending Research Decisions(38:03) Proving the Value of Research(40:27) Key Tips for Solo Researchers(44:22) Conclusion and FarewellHungry for more? Follow me on LinkedIn or subscribe to our newsletter at https://finderstobuilders.com/You can find our guests on:Jen Blatz's LinkedIn or her YouTube Channel BlatzChatz Amanda's LinkedIn or her fabulous Maven course

In this episode, we discuss repositories: - Why are repositories useful? - What are the common misconceptions? - 5Cs to build a repository Timestamps: (00:00) Welcome to the Research Repository Deep Dive(00:11) The Buzz Around Research Repositories(00:45) Why Repositories Matter and Common Misconceptions(04:14) Introducing the 5Cs Framework for Building a Repository(05:15) Deep Dive into the 5Cs: Concept, Consumption, Content Type, Creation, and Cleaning Up(12:35) The Importance of Regularly Cleaning Your Repository(16:01) Recap and How to Avoid Repository Pitfalls(17:28) Closing Thoughts Hungry for more? Subscribe to the ⁠From Finders to Builders newsletter⁠ or follow me ⁠on LinkedIn⁠ Join our ⁠Discord Community⁠! Resources mentioned in this episode: - 5Cs for building a successful repository

In this talk with the always amazing Ruby Pryor, we cover topics such as: - UXR and strategy - Research and AI - Continuous Discovery Timestamps (00:00) Welcome to the Show: Introducing Ruby(00:39) Meet Ruby: A Journey from Psychology to UX Research(01:47) The Unplanned Path to UX Research(02:20) Discovering UX Research in Singapore(03:08) The Evolution of a UX Researcher(05:49) The Importance of Methodology in UX Research(06:30) Delivering Impactful Insights: Ruby's Approach(08:16) Strategic Research and Its Role in Business(12:47) Navigating Job Security and the Future of UX Research(14:37) UX Research and AI: Embracing the Future(17:32) Continuous Discovery: Challenges and Opportunities(27:03) Final Thoughts and Advice for Solo Researchers Hungry for more? Subscribe to the ⁠From Finders to Builders newsletter⁠ or follow me ⁠on LinkedIn⁠ Join our ⁠Discord Community⁠! Follow Ruby on LinkedIn or check out REX

In this first episode, I go over the reasons why I decided to start this podcast: - What's the future of UXR? - What's so special about first UXRs? Timestamps (00:00) Welcome to From Founders to Builders(00:18) Introducing the Show's Purpose and Audience(00:52) Episode Formats and Expectations(02:10) Personal Background and Motivation(04:05) The Future of UX Research: Challenges and Opportunities(07:45) Addressing the Demand for UX Researchers(12:13) The Unique Role of the First Researcher Hungry for more? Subscribe to the From Finders to Builders newsletter or follow me on LinkedIn Join our Discord Community! Resources mentioned in this episode: Strategic UX Research is the next big thing by Jared Spool The UX Research Reckoning is Here by Judd Antin How to be a Teacher—Not an Oracle by Behzod Sirjiani

What is this podcast about?

In this episode of 'Off My Bookshelf,' I interview the one and only Joe Natoli.We discuss his latest book and why its insights remain relevant today, alongside candid takes on the challenges and strategies for UX teams, particularly those who are small or even a team of one. Joe shares valuable advice on starting with what you have, embracing iterative improvements, and the importance of understanding the business context. (01:35) Intro(01:49) Introducing Joe and His Book(02:32) The Impact of Joe's Book(04:58) Challenges in UX Design(12:46) The Value Loop Explained(19:51) Starting with Limited Resources(23:41) Small Wins in Enterprise UX

Today we dive deep into the world of knowledge management and repositories with two keen experts, Emily Di Leo o and Alison Jones. Together, they explore the vital role of knowledge management in research practices, why repositories sometimes fail, and actionable tips for those without dedicated resources. They emphasize the importance of starting simple, focusing on curation, access, and description, and the necessity of capturing tacit knowledge.(00:25) Guest Introductions: Emily Deo and Alison Jones(02:37) The Importance of Knowledge Management(05:40) Challenges in Building and Maintaining Repositories(07:43) Strategies for Successful Repositories(23:50) Practical Tips for Researchers(34:50) Conclusion

Welcome again to the show! This time, we discuss an exercise that helps assess the current state of research or research-like activities, identify pain points, and create a roadmap for research operations. Whether you're conducting this exercise in a group setting or one-on-one, the goal is to gain a comprehensive understanding of the company's research processes and pinpoint areas for improvement. (00:11) Introduction and Personal Update(01:03) Today's Topic: Understanding Research Activities(03:38) Mapping Exercise Walkthrough(06:12) Analyzing and Utilizing the Mapping Exercise(08:23) Conclusion and Additional Resources(08:43) Sponsored Message: Bright AI

Let's discuss research intake forms. You know, that handy tool that many larger organisations use as an inbox for research requests from stakeholders?Well, I’ll be exploring when it’s helpful to have one in place, when it might not be the best fit, and how to deal with it in low-maturity contexts or within embedded teams. Let's jump right into it!(01:20) What is a Research Intake Form?(02:51) When to Implement a Research Intake Form(05:37) When a Research Intake Form May Not Be Necessary(07:56) Hybrid Approaches and Flexibility(09:02) Tracking and Managing Research Requests(11:45) Conclusion and Final Thoughts 

In this episode of From Finders to Builders, we dive deep into the dynamic collaboration between PMs and researchers with our guests Giulia Tumminelli, a Senior UX Researcher, and Marcos Monteiro, a Head of Product. We talk about common misconceptions between PMs and researchers and discuss the significance of forming a united front in business.Whether you are a PM or a researcher, you'll find valuable insights on how to enhance your collaboration for impactful product decision-making.(00:11) Introduction and Guest Welcome(00:44) Guest Introductions and Backgrounds(01:22) Exploring PM and Researcher Collaboration(01:42) Addressing Misconceptions(06:08) Improving Collaboration: Tips and Strategies(29:34) Balancing User and Business Needs(39:02) Final Thoughts and Recap

In this episode, we explore the critical aspects of budgeting for research practices, especially for those who are the first or only researchers in their organization, or part of a small research team. We'll cover the main components of a research budget, which include researchers' salaries, tooling costs, and participant incentives, emphasizing the importance of prioritizing incentives to ensure successful research efforts. I provide practical advice on how to strategically allocate limited resources and leverage tools already in use within the organization to maximize impact. Join me to learn valuable tips and strategies to effectively advocate for and manage your research budget.(1:10) Introduction and Episode Overview(1:40) Defining a Budget for Small Research Teams(03:49) Key Components of a Research Budget(05:09) Prioritizing Incentives in Your Budget(07:03) Calculating Incentives and Budgeting Tips(08:51) Choosing the Right Tools for Your Research(10:37) Leveraging Existing Tools and Final Thoughts(12:15) Recap and Conclusion

In this episode, I discuss the evolving role of researchers in organizations, drawing on a football analogy to explain the shift from a 'striker' mentality to a 'playmaker' approach. As companies face changes with AI, product discovery, and the distribution of research teams, researchers must leverage their skillset in new ways. By adopting a playmaker mindset, researchers can help elevate everyone's understanding and use of data, ensuring better decision-making and greater company success. Tune in to learn how this shift can positively impact the research industry and enhance the value of researchers across the board.(0:11) Introduction and Warm Welcome(1:15) Researchers as Playmakers: A New Role(1:32) Challenges and Opportunities in Research(2:48) From Strikers to Playmakers: Changing Mindsets(5:00) The Playmaker's Role in Research(6:57) Practical Applications of the Playmaker Role(10:54) The Future of Research and Final Thoughts

In this episode, we welcome two phenomenal guests: Ruby Pryor, founder of UX research and strategic design firm Rex, and Emily Anderson, founder of design studio Ampersand. Ruby shares her extensive background in human-centered design, strategic design, and her journey of content creation, which began after an unexpected layoff. Emily shares her own path of creating impactful design content inspired by personal stories and frustrations, and how it evolved into public speaking and influencing other designers. Both guests delve into the importance of writing content, overcoming associated anxieties, and sustaining collaboration between designers and researchers. Their insightful tips for first-time researchers and designers provide valuable advice on staying motivated, showcasing business impact, and navigating the complexities of their roles. Don't miss out on the wisdom and experiences shared by these accomplished professionals.(0:11) Welcome and Guest Introductions(0:35) Ruby Pryor's Journey in UX Design(1:23) Emily Anderson's Diverse Design Experience(2:22) The Start of Content Creation(3:56) Ruby's Content Creation Journey(5:53) Emily's Content Creation Journey(7:46) From Content to Courses and Speaking Engagements(16:12) The Value of Content Creation(17:43) Overcoming Anxieties and Building Connections(22:53) Dealing with Negative Feedback(23:55) Anxiety and Posting Content(28:58) Collaboration Between Researchers and Designers(34:26) Balancing Research and Design(36:58) Business Impact and Communication(39:35) Tips for Designers and Researchers(44:34) Conclusion and Where to Find Us

In this episode of Finders to Builders, we delve into the hot topic of impact in UX research. We discuss the reasons behind the request to showcase research impact, ranging from senior management's interest in understanding the value of research to scenarios where the company questions the need for a research department. We talk about the four types of impact: direct, guidance, knowledge availability, and accumulated knowledge.Tune in for practical tips on how to effectively showcase the impact of your UX research.(00:57) Introduction to Impact in UX Research(01:26) Reasons for Showcasing Research Impact(03:46) Improving Perception of Research(04:53) Types of Research Impact(08:42) Tracking Research Impact(10:42) Building Relationships for Better Tracking(12:14) Conclusion and Final Thoughts

This time we explore the infamous "D" word that divides opinion in the research world. Tina and Kathleen share their extensive experience in research, from socializing research within organizations to demystifying the process of democratization. We explore the challenges and benefits of involving non-researchers in the research process, the importance of organizational readiness, and the nuances of different industries. Tina and Kathleen offer practical tips, personal anecdotes, and insightful perspectives on building a collaborative research environment, making this episode a must-listen for anyone passionate about research and organizational growth.(01:36) Introduction and Guest Welcome(01:52) Guest Introductions(02:46) The Debate on Research Democratization(05:17) Challenges and Benefits of Democratization(09:58) Personal Experiences and Insights(22:53) Industry-Specific Democratization(39:50) Final Thoughts and Tips(43:13) Conclusion and Farewell