Warehouse Automation Matters

Fast is easy. Perfect is hard. Inside scale3PL’s playbook for the most demanding moment in supply chain history.In this episode of Warehouse Automation Matters, host Mary Hart spoke with Adam Lawicki, Executive Vice President of Strategy at scale3PL, about the changing landscape of e-commerce fulfillment and the critical role of automation. They discussed the pressures brands face in a world where e-commerce is continuously growing, leading to the concept of “ever-peak,” which is the idea that peak demand is now a year-round reality. Lawicki emphasized the importance of automation in meeting these demands efficiently and sustainably, while also addressing labor challenges and the need for intuitive training solutions. The conversation highlighted how scale3PL turns operational exceptions into exceptional customer experiences and offers valuable advice for warehouse leaders considering automation.In a world where speed and peak is table stakes, scale3PL is built for precision. They run at ever-peak where automation, design, and discipline turn chaos into calm. Every scan, every shipment, and every exception is engineered to deliver not just accuracy, but confidence. Because in fulfillment, perfection isn’t luck, it’s built.00:00 Introduction to scale3PL01:54 Understanding Industry Pressures and Ever-Peak05:03 The Role of Automation in Meeting Demand09:37 Training and User Experience with Automation13:54 Addressing Labor Challenges and Flow Optimization16:24 Turning Exceptions into Exceptional Experiences18:37 Key Decisions in the Automation Journey20:22 Advice for Warehouse Leaders on Automation21:05 Future of Automation in 3PL22:47 Final Thoughts and Key Takeaways

In this episode of Warehouse Automation Matters, host Mary Hart interviews Bryan Corbett, VP of Sales and Marketing at Barrett Distribution Centers. They discuss Bryan's journey into the 3PL industry, the importance of evaluating 3PLs beyond just cost and location, and the significance of human elements in logistics partnerships. Bryan shares insights on identifying red flags in potential partnerships, the role of robotics and automation in warehouses, and the factors that contribute to successful automation implementation.00:00 Journey into the 3PL Industry02:23 Evaluating 3PL Partnerships04:19 Identifying Red Flags in 3PLs06:32 The Role of People in 3PL Success09:07 Marketing and Human Touch in 3PL10:47 Automation and Robotics in Warehousing11:54 Driving Change in Automation12:32 Strategies for Moving What Matters

In this episode of “Warehouse Automation Matters,” host Mary Hart discussed the benefits of warehouse automation with Dave Green and Mike Wills from Peak Technologies. They explored the hesitations companies face regarding automation, the significant ROI timelines, and the softer benefits such as employee satisfaction. The conversation highlighted the importance of solution providers in designing long-term automation strategies and the common pitfalls of DIY automation. The partnership between Peak and Locus Robotics was emphasized as a key factor in successful warehouse automation implementations.00:00 Introduction to Warehouse Automation02:15 Overcoming Automation Hesitations04:48 Understanding ROI in Warehouse Automation07:02 Exploring Soft Benefits of Automation10:01 Labor Efficiency and Cost Management11:43 Complementing Temporary Labor with Automation12:58 The Role of Solution Providers14:47 Designing Long-Term Automation Strategies16:11 Pitfalls of DIY Automation Solutions18:08 The Peak and Locus Partnership19:47 Unique Challenges in Automation21:31 Final Advice for 3PLs on Automation

In this episode of Warehouse Automation Matters, Mary Hart sat down with Mike Geiger, VP of IT at KSP Fulfillment, to unpack what it takes to hit 10 million robotic picks, and why that milestone is just the beginning. Geiger shared how automation stabilized labor, reduced training time, and improved employee experience, all while giving KSP the flexibility to scale during peak season. From building a culture of continuous improvement to preparing for what’s next with AI and streamlined systems, this episode offered a firsthand look at how a forward-leaning 3PL is reshaping fulfillment operations for growth and resilience. 00:00 Introduction to Warehouse Automation and Milestones02:18 The Journey of Automation Implementation06:59 Employee Response and Cultural Shift08:23 Continuous Improvement and Automation11:17 Scalability and Customer Relationships12:26 Future Innovations and Advice for 3PLs

In this conversation, Mary Hart interviewed David Welsh from Radial about the company's journey in scaling warehouse automation. They discussed the motivations behind adopting automation with fulfillment robots, the implementation process with Locus Robotics, and the operational changes observed. David shared insights on collaboration with partners, the impact on employee experience, and the lessons learned throughout the process. The discussion highlighted the importance of quality, productivity, and employee satisfaction in the evolving landscape of fulfillment operations.00:00 Introduction to Warehouse Automation and Radial01:00 The Journey to Automation: Initial Implementations03:21 Expanding Automation: Lessons from the First Rollout05:56 Scaling Automation Across Multiple Facilities08:19 Workforce Integration and Employee Experience10:58 Key Lessons for Fulfillment Leaders12:38 The Future of Fulfillment at Radial

In this episode of Warehouse Automation Matters, host Mary Hart interviewed Tony Altman, President and CEO of Motivational Fulfillment. They discussed the evolution of the company, its commitment to continuous improvement, and the integration of technology and automation in warehouse operations. Altman shared insights on change management, the importance of communication, and how automation enhances employee experience while maintaining a people-first culture. He also emphasized the need for customized solutions in automation and offered advice for other 3PL leaders.00:00 The Journey of Motivational Fulfillment01:55 Commitment to Continuous Improvement04:35 Change Management in Warehouse Operations05:33 Building a Flexible WMS06:10 Real-Time Decision Making and Visibility07:10 Balancing Automation with a People-First Culture08:27 Training for New Technologies09:28 Impact of Robotics on Workforce Morale10:30 Future of Fulfillment Strategy11:25 Advice for 3PL Leaders on Automation

In this conversation, Oscar Mendez, Head of AI and Data Science at Locus Robotics, discusses the transformative role of AI in warehouse automation. He emphasizes the importance of holistic AI that not only focuses on tasks but also delivers tangible business value. Mendez explains the significance of physical AI, trustworthiness, and explainability in AI systems, and how these elements contribute to optimizing warehouse operations. He also addresses the hype surrounding robotics foundation models and the necessity of domain expertise in AI development. The conversation concludes with insights on integrating human associates into AI-driven workflows and the importance of data in driving AI initiatives.00:00Introduction to AI in Warehouse Automation02:35Understanding Holistic AI and Business Value05:23Robotics Foundation Models: Hype vs. Reality07:56The Importance of Physical AI in Warehousing12:33Trustworthiness and Explainability in AI17:07Holistic AI: Orchestrating Warehouse Operations19:52System Directed Labor: Integrating Human Associates21:31The Role of Data in AI Development23:29Climbing the AI Complexity Ladder26:12Addressing Skepticism Towards AI in Warehousing

In this episode of Warehouse Automation Matters, host Mary Hart discusses the transformative impact of Low-Code Application Platforms (LCAP) in warehousing with experts Bryan Batchelder and Dave Castanon from Datex. They explore the challenges of legacy systems, the advantages of low-code solutions, and real-world applications of Datex Studio in enhancing warehouse operations. The conversation highlights the importance of modernization in response to market shifts, particularly in e-commerce, and offers insights into the future of LCAP across various industries.00:00 Introduction to Warehouse Automation and LCAP02:10 The Shift from Legacy Systems to Modernization04:03 Understanding Low-Code Platforms06:16 The Role of Datex Studio in Warehouse Operations08:59 Real-World Applications of LCAP in Warehousing12:14 Future Impact of LCAP on Various Industries14:46 Advice for Warehouse Leaders on Embracing LCAP

What should warehouse managers prioritize when choosing a new WMS? According to Amit Levy, EVP of Sales and Strategy at Made4Net, it's not just about ticking off features. In this episode, Levy joins host Mary Hart to unpack the real-world considerations that make or break a WMS implementation, from inventory accuracy and scalability to user adoption and IT alignment. You’ll hear how modern WMS platforms act as control towers for hybrid operations and why speed-to-value and flexibility matter more than ever.Whether you're in the early stages of evaluating systems or planning your next upgrade, this conversation will help you cut through the noise and focus on what actually drives operational success.Listen now to hear practical advice, common pitfalls, and real-world examples of how WMS platforms can support fast-growing operations.00:05 Identifying Red Flags in Warehouse Management Systems02:42 Common Misconceptions About WMS03:32 Key Features to Look for in a WMS06:16 Flexibility and Scalability in WMS09:06 The Role of WMS in Modern Warehousing11:34 Real-Time Data and Visibility in WMS

In this episode of Warehouse Automation Matters, host Mary Hart spoke with Bryan Boatner, Global Managing Director of Automation at Ranpak, on the importance of automation in warehouse operations with a focus on right-sized packaging, waste reduction, and the role of data in optimizing processes. Boatner shared insights on how automation can enhance efficiency, sustainability, and customer experience, as well as the collaborative efforts with other automation technologies. The conversation highlighted the future trends in packaging automation and offered advice for warehouse operators considering automation solutions.00:00 Introduction to Warehouse Automation02:36 The Importance of Right-Sized Packaging05:57 Sustainability and Waste Reduction07:26 Impact of Automation on Throughput08:26 Data-Driven Packaging Solutions10:14 Adapting to Diverse SKUs12:27 The Journey to Automation13:43 Measuring ROI in Packaging Automation16:49 Customer Experience and Returns17:54 Shifting Customer Expectations18:44 Collaborations in Automation20:12 Future Innovations in Packaging Automation21:07 Advice for Warehouse Operators

In this episode of Warehouse Automation Matters, Mary Hart interviewed Mert Selcuk, Senior Manager of Supply Chain Strategy and Capabilities at Staples Canada. They discussed the journey of implementing warehouse automation along with the challenges, strategies, and technologies involved. Selcuk shared insights on the importance of collaboration with vendors, the role of data in decision-making, and the impact of automation on operational efficiency and employee satisfaction. The conversation highlighted the significance of understanding specific needs before exploring automation solutions and the value of a strong partnership with technology providers.00:00 Introduction to Warehouse Automation02:48 Mert's Journey into Supply Chain05:32 Exploring Automation Opportunities08:23 Implementation Strategy and Team Dynamics11:12 Data-Driven Decision Making13:26 Vendor Evaluation and Partnership16:02 Lessons Learned and Future Outlook

In this episode of Warehouse Automation Matters, Mary Hart interviewed Chris Caouette, Chief Revenue Officer at North Bay Distribution, on challenges and innovations in the 3PL and e-commerce fulfillment space. They explored the evolving role of 3PLs, the importance of technology and automation, strategies for competitive shipping rates, and how to improve customer satisfaction and inventory management. Caouette shared insights on emerging challenges in the logistics industry and offered advice for brands evaluating 3PL partners.00:00 Introduction to 3PL and E-commerce Challenges02:12 The Evolving Role of 3PLs04:43 Balancing Customer Experience and Costs06:54 Strategies for Competitive Shipping Rates09:35 Ensuring High Order Accuracy11:29 Improving Customer Satisfaction through Logistics12:30 Inventory Management Solutions14:04 Emerging Challenges and Opportunities for 3PLs15:16 Advice for Brands Evaluating 3PL Partners16:33 North Bay Distribution's Unique Value Proposition

In this episode, Mary Hart spoke with Austin Feagins from Staci Americas about the complexities of technology and compliance in beauty product fulfillment. They discuss the unique challenges faced by the beauty industry, including high customer expectations and strict regulations. Austin shares insights on common compliance issues, the critical nature of the pack-out process, and how technology, including AI and drones, is transforming inventory management and traceability. The conversation concludes with advice for brands looking to scale their fulfillment operations while maintaining quality and compliance standards.- 00:00 Introduction to Beauty Product Fulfillment Challenges- 02:59 Compliance Issues in Beauty Distribution- 06:03 The Importance of Pack Out Process- 09:03 Technology in Pack Out and Damage Prevention- 11:51 Traceability and Inventory Management in Warehousing- 15:02 Future of Technology in Beauty Fulfillment

In this episode of Warehouse Automation Matters, host Mary Hart spoke with Kevin Hume, co-founder of ThruPut Partners, about the evolving landscape of supply chain design and the importance of agility in warehouse operations. They discussed the limitations of traditional supply chain methods, the application of agile methodologies, and the significance of technology integration. Hume shared a case study of a successful agile transition and offered insights on preparing for market shifts, balancing automation with workforce needs, and the future trends in supply chain agility, including the role of AI.00:00 Introduction to ThruPut Partners02:11 Challenges in Traditional Supply Chain Design04:44 Applying Agile Methodologies to Warehouse Operations09:00 Case Study: Successful Agile Transition12:26 Preparing for Market Shifts13:54 Balancing Stability and Adaptability in Automation15:38 Overcoming Challenges in Agile Supply Chain Strategies18:02 Future Trends in Supply Chain Agility19:42 Advice for Warehouse Leaders21:02 Leveraging AI in Supply Chain Design

In this episode of Warehouse Automation Matters, Mary Hart interviews Derek Morse from Barrett Distribution about the transformative role of analytics in warehousing. They discuss how analytics has evolved from manual data collection to a data-optimized approach, the key performance indicators (KPIs) that warehouse leaders should track, and the challenges of adopting a data-driven strategy. Morse also shared insights on emerging trends like AI and machine learning, the balance between automation and human decision-making, and offered advice for warehouse leaders looking to enhance their analytics strategy.00:00Introduction to Warehouse Analytics02:50The Evolution of Analytics in Warehousing05:24Key Performance Indicators in Warehousing08:07Data-Driven Decision Making and Challenges09:23Emerging Trends in Warehouse Automation

In this conversation, Mary Hart interviewed Barbara Porter, COO of Fragrance.com, about top trends in retail warehouse automation. They discussed the significant impact of AI and robotics on operational efficiency, the importance of sustainability, and the challenges faced when integrating new technologies. Porter shared insights on consumer expectations, the balance between speed and quality, and the future role of humans in automated environments. The discussion highlighted the necessity for warehouses to adapt to changing market conditions and the benefits of leveraging automation to enhance productivity and employee satisfaction.00:00Introduction to Warehouse Automation Trends01:20Impact of AI on Retail Warehouse Operations02:49Consumer Expectations and Automation Changes03:41Sustainability in Automation Decisions04:48Technological Innovations in Warehouse Automation05:49Challenges in Adopting Automation Technologies08:04Balancing Speed, Efficiency, and Quality09:42Future Predictions for Warehouse Automation10:30Evolving Role of Humans in Automated Warehouses12:08Scalability During Peak Seasons15:54Advice for Companies on Warehouse Automation

In this episode of Warehouse Automation Matters, host Mary Hart and Kait Peterson, VP of Product Marketing at Locus Robotics, discuss the critical role of flexibility and automation in modern warehouse operations. They explore the challenges faced by warehouses today, including labor shortages and fluctuating demands, and how automation can help address these issues. The conversation covers the importance of metrics for measuring throughput, common misconceptions about automation, and future trends in the industry. Peterson also offers valuable advice for warehouse operators considering automation to improve scalability and efficiency. 00:00 Introduction to Warehouse Automation 01:08 The Importance of Flexibility in Warehousing 02:26 Challenges Facing Modern Warehouses 05:01 Automation's Role in Scalability and Efficiency 07:22 Managing Returns and Seasonal Demands 09:51 Innovations in Picking and Throughput 12:24 Maximizing Throughput with Automation 14:24 Key Metrics for Measuring Throughput 17:13 Misconceptions About Automation 20:21 Future Trends in Automation Technologies 22:10 Advice for Warehouse Operators

In this episode, Mary Hart sat down with Bob Duron and Diron Raines of nGroup to discuss their evolution as a third-party logistics provider, focusing on labor management, automation, and the complexities of holiday returns. Duron and Raines highlighted the top challenges of peak seasons, the benefits of warehouse automation, and the importance of flexibility in operations. They highlighted the integration of various technologies to enhance operational efficiency and safety, while also addressing trends shaping the future of 3PL and reverse logistics. 00:00 Introduction to nGroup and Its Services 01:32 Challenges of Holiday Returns 03:09 Impact of Automation on Operations 05:23 nGroup's Unique Labor Approach 07:26 Flexibility in Operations 08:59 Integration of Technologies 11:13 Safety and Automation 16:17 Job Satisfaction and Retention 17:25 Future Trends in 3PL and Reverse Logistics 19:31 Key Takeaways for Potential Clients

In this episode of Warehouse Automation Matters, host Mary Hart speaks with Ken Ray, WMS Systems Engineer at Cooper Lighting Solutions, about the intersection of holiday spirit and warehouse efficiency through complex cartonization. Ken shares his journey to becoming a licensed Santa Claus -- named Ken Kringle -- and discusses the importance of data in optimizing carton sizes for shipping. The conversation explores the efficiency gains achieved through automation, the sustainability efforts in packaging, and the positive impact on customer experience. Ken also offers advice for businesses considering cartonization solutions and shares insights on the future of automation in warehousing. - Cooper Lighting Solutions: https://www.cooperlighting.com/global - Santa Ken Kringle: https://santakenkringle.com/ Chapters 00:00 Introduction to Ken Kringle and Holiday Spirit 03:13 Understanding Complex Cartonization 06:46 The Role of Data in Cartonization 08:59 Efficiency Gains from Complex Cartonization 11:46 Sustainability and Waste Reduction 13:32 Customer Experience and Feedback 14:28 Automation in the Cartonization Process 16:03 Unexpected Benefits of Cartonization 17:10 Future of Packaging and Automation 19:11 Advice for Businesses Considering Cartonization 19:43 Ken Kringle's Upcoming Events

In this conversation, Mary Hart and Chris Budney discussed the critical aspects of preparing warehouses for peak season. They explored the challenges faced by warehouses, including labor shortages, inventory management, and the importance of technology. Budney emphasized the need for flexibility, effective communication, and the integration of automation to enhance efficiency and meet consumer expectations. The discussion also highlighted the role of data analytics in forecasting and planning for peak periods, as well as the long-term strategies that warehouses can adopt to remain resilient and agile in a rapidly changing environment. 00:00 Introduction to Warehouse Automation and Peak Season Challenges 03:12 Key Challenges Faced by Warehouses During Peak Season 05:52 Preparing for Peak Season: Essential Focus Areas 08:57 Flexibility and Technology in Warehouse Operations 12:03 Balancing Human Workers and Automation 15:04 Best Practices for Inventory Management 17:59 Data Analytics and Forecasting for Peak Season