In this conversation, Mary Hart interviewed David Welsh from Radial about the company's journey in scaling warehouse automation. They discussed the motivations behind adopting automation with fulfillment robots, the implementation process with Locus Robotics, and the operational changes observed. David shared insights on collaboration with partners, the impact on employee experience, and the lessons learned throughout the process. The discussion highlighted the importance of quality, productivity, and employee satisfaction in the evolving landscape of fulfillment operations.

00:00 Introduction to Warehouse Automation and Radial

01:00 The Journey to Automation: Initial Implementations

03:21 Expanding Automation: Lessons from the First Rollout

05:56 Scaling Automation Across Multiple Facilities

08:19 Workforce Integration and Employee Experience

10:58 Key Lessons for Fulfillment Leaders

12:38 The Future of Fulfillment at Radial