Mind the Machine

Today we’re talking with Ryan Fox, CTO of Super.com, about what it really looks like to rebuild a company around AI. Ryan walks through why they literally shut down their old systems, why AI is both opportunity and constraint, and what leaders get wrong about adoption. He also breaks down how Super.com scaled from hotel booking to a financial super-app serving everyday Americans.We cover the shift to AI-first thinking, change management inside large teams, credit-building opportunities for underserved users, and why many AI pilots fail. Ryan also shares his personal journey from Google SRE to CTO, and why he eventually wants to bring AI back into the medical world.Follow Mind the Machine:Instagram: https://www.instagram.com/mindthemachinepodcastTikTok: https://www.tiktok.com/@mindthemachinepodcastWebsite: https://findgood.tech/LinkedIn: https://www.linkedin.com/company/findgood-tech/⸻TIMESTAMPS00:00 AI mindset shift and breaking old habits00:16 Today’s guest: Ryan Fox, CTO of Super.com00:50 How Super.com started as a hotel chatbot01:19 The early NLP era and why it was too soon02:11 Pivoting into a full super-app03:03 Revisiting old tech after the 2022 AI explosion03:40 Why they shut down their old systems entirely05:01 Building an “AI-first” product workflow06:08 Rethinking designers, engineers, and team workflows07:41 Solopreneurs, MVPs, and why scaling is different09:11 Why AI lets them execute more of their backlog10:49 What makes Super.com’s membership valuable12:02 The shocking debit-card discovery13:06 Credit access, demographics, and opportunity14:06 Financial literacy plus opportunity15:38 Bespoke financial coaching with AI16:57 How they use AI in pricing and backend systems17:44 “Spot”: an AI savings agent concept18:51 Macro AI trends Ryan is watching19:21 Shifting to an AI-first mindset across a company20:54 Training non-technical staff to use AI tools22:26 Fear, indifference, and adoption challenges23:47 AI failures, hype, and real timelines24:40 Why many orgs aren’t data-ready26:21 Legacy leaders misreading AI signals27:06 The reality: most experiments won’t work (and that’s OK)28:36 Ryan’s personal journey: engineering, Google, startups30:18 Growing with Super.com from early days to CTO31:03 Why the journey matters more than the destination31:41 Future hopes: bringing AI into medical fields32:50 Closing reflections and thanks

Paul Adams, Chief Product Officer and CMO at Intercom, joins Mind the Machine to break down how AI is reshaping customer service, product development, and the future of work. He explains how Intercom rebuilt its entire strategy in a matter of days after ChatGPT arrived, why he believes we are still at the very beginning of the AI cycle, and what second and third order effects will change the world in ways most people don’t yet see.Paul also shares practical advice for startup founders, students, and career-builders. He talks through why proximity and relationship capital still matter, why companies should rethink their entire operating model instead of piloting isolated AI projects, and how AI is creating new roles instead of simply replacing old ones.This conversation covers AI transformation, product strategy, future hardware, personal AI, workplace change, education, and how to prepare yourself for the next decade of innovation.Follow Mind the Machine:Instagram: https://www.instagram.com/mindthemachinepodcastTikTok: https://www.tiktok.com/@mindthemachinepodcastWebsite: https://findgood.tech/LinkedIn: https://www.linkedin.com/company/findgood-tech/00:00 Intercom’s rapid shift after ChatGPT01:50 Why customer service is fundamentally broken03:32 How Intercom invented modern business messaging04:47 What Fin is and why AI excels at customer service08:13 Is AI underhyped? Paul’s view from Google and Facebook11:07 Why AI is a bigger wave than mobile13:22 Where we are in the AI timeline (Paul’s “1999 internet” analogy)15:01 Second- and third-order effects that will transform society18:24 Personal AI and how daily life will change20:36 How hardware will evolve in an AI-first world23:43 Why young people have a massive advantage in the AI era27:11 How to use AI like a powerful tool instead of Google31:34 Why proximity, trust, and human relationships still matter40:57 Practical guidance for companies starting an AI strategy43:18 Why isolated AI projects fail without whole-company adoption

What does it truly mean to be human in an age of intelligent machines? Michael Arena, Dean of the Crowell School of Business at Biola University and former executive at AWS and General Motors, joins Cheryl Goodman to explore the intersection of faith, technology, and human dignity in the AI era.He shares his personal journey from the fast-paced world of Amazon to Christian higher education, how Biola is shaping future leaders to think ethically first, and why “building the humans that build AI” may be the most important mission of our time.Sponsor: https://Perseverance.acFollow Mind the Machine:Instagram: https://www.instagram.com/mindthemachinepodcastTikTok: https://www.tiktok.com/@mindthemachinepodcastWebsite: https://findgood.tech/LinkedIn: https://www.linkedin.com/company/findgood-tech/Timestamps:00:00 Introduction — “We’re not just a set of outputs”00:23 Sponsor: Perseverance.ac00:41 Welcome and guest introduction: Dr. Michael Arena, Dean at Biola University01:34 Ethics-first approach to AI education03:17 From General Motors to AWS — Michael’s career journey04:06 How faith and human dynamics guided his transition to academia06:15 The meaning of being human in an AI-driven world08:19 Fear, dignity, and the pace of technological change09:54 Knowledge vs. wisdom — the essence of true learning12:02 Protecting the inner human experience14:04 Hearing God’s call and leaving Amazon17:11 Finding balance in a distracted, tech-driven world19:09 Teaching discernment and ethics to future AI leaders21:12 Stewardship, not advocacy, of technology22:28 Human skills that endure in the age of AI24:40 Building empathy and trust in fast-paced teams25:20 The power of ethical leadership in innovation26:07 Accountability, truth, and faith in AI systems29:18 Can AI ever truly understand the Word of God?30:23 Why Christians must engage with AI, not retreat from it33:07 AI’s dual nature — both dystopian and redemptive potential34:50 “We build the humans that build AI”36:14 What gives Dr. Arena hope about the future38:06 Biola’s AI Lab, Studio, and adaptive MBA39:22 Bringing industry leaders into the classroom40:57 Final reflections — shaping the future with ethics and grace

In this episode of the Mind the Machine Podcast, we sit down with Michael Steep — former Senior VP of Xerox PARC and Founder of Stanford’s Disruptive Technology Program — to explore how to separate hype from reality in the fast-moving world of AI and emerging technology. Steep explains how the new Alliance for Societal Impact brings together family offices, startups, and universities to drive innovation that solves real human problems.We also discuss how family offices can complement or even replace traditional venture capital, why “builder capital” matters for long-term societal impact, and how San Diego is becoming a growing hub for innovation beyond Silicon Valley.Follow Mind the Machine:🌐 Website: https://findgood.tech/📸 Instagram: https://www.instagram.com/mindthemachinepodcast🎵 TikTok: https://www.tiktok.com/@mindthemachinepodcast💼 LinkedIn: https://www.linkedin.com/company/findgood-tech/Timestamps:00:00 Sorting the hype from reality in AI00:28 Sponsor: Alliance for Societal Impact00:46 Guest intro — Michael Steep’s background at Microsoft, Xerox PARC, and Stanford02:15 The rise of exponential innovation03:13 Founding the Alliance for Societal Impact04:14 Family offices and their role in technology and social good05:27 Making innovation practical, not theoretical06:18 Creating lasting impact beyond conferences07:09 Preview of the March 2026 conference08:25 Connecting PhD researchers with next-gen investors09:10 San Diego’s startup ecosystem and AI opportunity10:28 Building bridges between regions and Silicon Valley11:25 Why corporate leaders don’t understand Silicon Valley12:00 Why San Diego offers a better cost structure and talent opportunity13:12 What a family office is and why startups should care14:09 How family offices differ from traditional VCs15:09 Education, funding, and alternatives to venture capital16:14 Cutting through AI hype to find real applications17:19 Partner introductions and expanded discussion18:33 Bob shares his “why” and the story behind Guitars Over Guns22:52 Lessons on resilience, education, and legacy23:40 The origins of his family office and long-term focus25:07 What makes family office capital different27:08 Spiritual capital and passion-driven founders28:23 Connecting innovators and investors for long-term impact29:18 The global stakes of AI and geopolitical sustainability30:56 Generational wealth transfer and the risk of lost legacy32:26 Academia’s role in innovation — from Stanford to MIT and Caltech34:31 Building cross-university collaboration for real-world results35:21 San Diego as a rising innovation hub37:02 Builder capital vs. venture capital38:13 The importance of trust and legacy in family office investing39:15 Lonnie shares insights from his books Beyond Business and Beyond Fortune41:00 How businesses can move from profit to purpose44:48 Level 1, 2, and 3 business frameworks for societal impact46:14 Why entrepreneurs must build more than money47:09 The two sides of AI: code creation vs. human impact48:57 Why trust and validation are key to ethical AI50:19 How entrepreneurs can lead with conviction52:26 Lonnie’s powerful closing story on legacy and gratitude55:29 Closing remarks

In this episode of the Mind the Machine Podcast,, Cheryl Goodman sits down with Ali Llewellyn, former NASA leader, to explore one of the deepest questions of our time: how do faith and AI coexist?Together they unpack how artificial intelligence challenges spiritual identity, raises new moral questions, and redefines what it means to be human. Ali shares why she left NASA to pursue faith-driven innovation, how Gloo is building “flourishing AI,” and why the Church must engage in the AI era.Follow Mind the Machine Podcast:Instagram: https://www.instagram.com/mindthemachinepodcastTikTok: https://www.tiktok.com/@mindthemachinepodcastWebsite: https://findgood.tech/LinkedIn: https://www.linkedin.com/company/findgood-tech/⸻Timestamps00:00 Introduction — cultural anxiety around AI and faith01:07 Guest intro: Allie Llewellyn, NASA to Gloo03:00 Why faith helps people navigate rapid change04:13 How AI differs from past innovations like the printing press05:42 AI and human identity: created in the image of God08:44 The moral danger of scale and moderation in technology10:13 Technology as transformation vs. transaction11:03 Can AI pray? What that question reveals about us13:22 Idolatry and the “killer app trap”15:30 Why demystifying AI matters — “It’s not magic, it’s math”17:51 Trust and truth in AI — the Church’s role in shaping it20:13 How faith communities are already using AI22:24 Can Scripture be represented accurately by AI?24:37 Open-source, private, and faith-aligned AI models26:27 Kingdom impact and values-aligned innovation28:06 Human flourishing and Gloo’s hackathon31:03 The era of “vibe coding” and collaborative creation33:34 Solopreneurship vs. community: the Church’s counter-culture36:01 Timeless truths, purpose, and human creativity38:00 Final reflections — no spectators in this movement39:20 Where to learn more

How do you know if your pricing is right? Are you charging too little… or too much? In this episode of Mind the Machine Podcast, Cheryl sits down with Marcos Rivera, founder of Pricing I/O and author of Street Pricing, to explore the psychology behind pricing, confidence in your value, and how AI is reshaping business.Marcos shares timeless truths about pricing, why there’s no “magic number,” and how understanding customer psychology can unlock growth. From SaaS startups to established tech firms, his insights reveal how pricing connects directly to business survival and success.🔗 Learn more about Pricing I/O: https://www.pricingio.com/💼 Follow Marcos Rivera on LinkedIn: https://www.linkedin.com/company/pricingio/Follow Mind the Machine Podcast:Instagram: https://www.instagram.com/mindthemachinepodcastTikTok: https://www.tiktok.com/@mindthemachinepodcastWebsite: https://findgood.tech/LinkedIn: https://www.linkedin.com/company/findgood-tech/00:00 – Why pricing is about confidence, not fear of rejection01:06 – Introduction of Marcos Rivera, CEO of Pricing I/O02:00 – Stop guessing: pricing as growth and opportunity05:02 – Understanding when “no” is about price vs. positioning06:01 – Marcos’ journey from the Bronx to pricing expert08:37 – Making pricing simple and human—no “magic number”10:40 – The psychology of paying and why credit cards work11:48 – Marcos on AI: tool vs. hysteria14:36 – Why no pricing can save a bad product16:00 – Growing Pricing I/O and focusing on SaaS/tech companies18:16 – Teaching clients to “fish” with pricing skills19:39 – Timeless truths: business still runs on trust20:50 – AI agents, pricing structures, and building trust30:52 – The future of Pricing I/O and dream clients34:37 – Good vs. bad client fits for pricing work36:04 – Marcos’ book Street Pricing and timeless lessons

In this episode of Mind the Machine Podcast, we sit down with Julie Wright, president and founder of Wright On Communications, to discuss how artificial intelligence is reshaping public relations. Julie explains the shift from traditional SEO to generative engine optimization (GEO), why “answer engines” are replacing search engines, and what this means for brands trying to be discovered online.She shares practical strategies for building visibility in an AI-driven world, the importance of credibility and trust, and how PR professionals can adapt to zero-click searches and AI summaries. We also explore broader issues of truth, trust, and journalism in the age of large language models, and what the future holds for young professionals entering the field.🔗 Learn more about Wright On Communications: https://wrightoncomm.com/💼 Follow Julie Wright on LinkedIn: https://www.linkedin.com/in/julieawrightFollow Mind the Machine Podcast:Instagram: https://www.instagram.com/mindthemachinepodcastTikTok: https://www.tiktok.com/@mindthemachinepodcastWebsite: https://findgood.tech/LinkedIn: https://www.linkedin.com/company/findgood-tech/00:00 Introduction: PR, AI, and the rise of GEO01:11 Julie Wright on how AI is changing public relations02:29 From transactional marketing to relational AI visibility04:57 Generative Engine Optimization vs SEO07:22 Zero-click searches, earned media, and AI citations10:35 Answer engines, Perplexity, and Pro Rata AI13:26 Truth, trust, and the risks of manipulating AI17:09 Hallucinations, citations, and the limits of AI reliability20:55 Fear, anxiety, and the role of relationships in PR24:44 Building relational equity in the AI era27:37 White paper insights: how to influence LLMs30:59 Practical ways to raise visibility in AI platforms34:33 Press releases, syndication, and evolving PR tools39:55 Favorite tools, ChatGPT, and hopes for the future of AI at work43:24 Wrapping up: PR’s future and the state of the industry

Aytekin Tank, CEO of Jotform, has been thinking about automation for nearly 20 years—long before the current wave of AI tools. In this episode of Mind the Machine Podcast, he shares how his early ideas about productivity and workflow design laid the foundation for his company to integrate AI in a meaningful way.We explore the rise of AI agents, how customer service is changing, and what most businesses still get wrong about automation. Aytekin also talks about his personal journey as a founder, what he wishes more people understood about time management, and why the ability to recognize greatness might matter more than being an expert.Whether you’re a startup founder, an AI builder, or someone trying to future-proof your career, this conversation is packed with timeless insights.🔗 Learn more about Jotform: https://www.jotform.com💼 Follow Aytekin Tank on LinkedIn: https://www.linkedin.com/in/aytekintank/🔗 Learn more about Accenture: https://www.accenture.com💼 Follow Andrea Yoder Clark on LinkedIn: https://www.linkedin.com/in/andreayoderclark/Follow Mind the Machine Podcast:Instagram: https://www.instagram.com/mindthemachinepodcastTikTok: https://www.tiktok.com/@mindthemachinepodcastWebsite: https://findgood.tech/LinkedIn: https://www.linkedin.com/company/findgood-tech/Timestamps:00:00 — The 4 big technology revolutions Aytekin has witnessed01:34 — What Jotform really solves (it’s not just forms)04:13 — How Jotform is turning forms into AI-powered experiences06:20 — From 25% to 75% resolution: using AI in customer support10:11 — AI + human = better customer service13:12 — Aytekin’s book on automation became unexpectedly relevant14:43 — The automation flywheel and how to apply it18:14 — Why AI agents are the future of productivity22:04 — How Aytekin uses AI for personal research31:07 — Why AI is like a dragon—and why you have to tame it

In this episode of Mind the Machine, Cheryl sits down with Dr. Andrea Yoder Clark of Accenture to explore how small and medium-sized businesses can harness the power of AI agents for real productivity gains—ethically. They break down what AI agents actually are, how they’re reshaping industries, and why now is the moment for companies of all sizes to lean into automation.Dr. Yoder Clark unpacks the hype from the reality, shares must-know strategies for data safety and responsible AI, and explains why integrity, critical thinking, and creativity are the leadership skills of the AI era. Whether you’re a founder, executive, or just AI-curious, this conversation will give you uncommon insights into the future of ethical, human-centered innovation.🔗 Learn more about Accenture: https://www.accenture.com💼 Follow Andrea Yoder Clark on LinkedIn: https://www.linkedin.com/in/andreayoderclark/Follow Mind the Machine Podcast:Instagram: https://www.instagram.com/mindthemachinepodcastTikTok: https://www.tiktok.com/@mindthemachinepodcastWebsite: https://findgood.tech/LinkedIn: https://www.linkedin.com/company/findgood-tech/Timestamps:00:00 – Why small businesses should invest in AI agents01:18 – What an AI agent actually is (and use cases)03:06 – Why now is the right time for SMB automation04:00 – Advice for young entrepreneurs in AI06:00 – AI and efficiency: how to think about impact08:57 – Key differences between small and large businesses using AI11:42 – How to handle AI hype and build trust14:05 – Tech for good: ethical must-haves for startups17:40 – Andrea’s view on the future of AI: hopeful but cautious21:27 – Confidential compute and why it matters25:01 – Data protection, governance, and bias prevention29:23 – Startups and the massive opportunity in ethical AI32:18 – Andrea’s personal story of resilience and purpose36:07 – What makes a great AI leader today40:11 – Why we can’t yet grasp how AI will change everything42:48 – Her advice for making a meaningful impact in the AI era45:35 – Small language models and the power of personalized AI

In this episode of Mind the Machine Podcast, Cheryl talks with Ashley Virtue from the National Conflict Resolution Center about one of the most human questions of our time: can AI actually help us resolve conflict? They explore the emotional roots of fear, the importance of belonging, and how trust and authenticity play a role in how we navigate both human tension and technological change.Ashley shares how the art of conflict resolution has evolved, what timeless truths still hold up, and why AI will never fully replace the human experience of being seen, heard, and understood. They also discuss the future of mediation, how chatbots are already filling unexpected roles, and what workplace leaders must do now to prepare for AI-fueled transitions.00:00 – Fear, misunderstanding, and the root of conflict00:24 – Can AI help us resolve conflict?01:12 – What the National Conflict Resolution Center actually does03:10 – Making conflict resolution tools available to everyone05:03 – Why fear of AI is really fear of not belonging07:00 – Turning fear into hope through education08:30 – What we lose when we don’t feel included in tech conversations10:10 – Preparing workplaces for AI-related change12:10 – Timeless truths of conflict and what people really need14:00 – Why “resolution” doesn’t always mean a good outcome15:30 – The problem with calling AI “magic”17:00 – Can chatbots mediate conflict?18:30 – The danger of baked-in bias in human vs. AI mediators20:50 – Why managers struggle with mediation too23:00 – Reflection, healing, and the role of authenticity25:15 – The last mile: can AI truly replicate empathy?28:00 – Why “humans in the loop” isn’t just a buzzword30:00 – Free workplace conflict resources from NCRC🌐 Learn more about the National Conflict Resolution Center: https://www.ncrconline.com💼 Connect with Ashley Virtue: https://www.linkedin.com/in/ashley-virtue/Follow Mind the Machine Podcast:Instagram: https://www.instagram.com/mindthemachinepodcastTikTok: https://www.tiktok.com/@mindthemachinepodcastWebsite: https://findgood.tech/LinkedIn: https://www.linkedin.com/company/findgood-tech/

In this episode of Mind the Machine, Cheryl talks with Pelu Tran, CEO of Ferrum Health, about how AI is quietly transforming healthcare—not by replacing doctors, but by making the system smarter, faster, and more humane. They dive deep into how AI tools are catching missed cancers, improving patient follow-up, and reducing dangerous inefficiencies hiding in plain sight.Pelu shares powerful personal stories that drive his mission, unpacks the real obstacles to AI adoption in hospitals, and explains how Ferrum’s platform is helping health systems safely deploy and manage hundreds of AI tools at once. This conversation is a must-watch for anyone who cares about healthcare innovation, patient safety, or the future of human-centered AI.00:00 – Intro: A personal story that fuels the mission01:30 – Why hospitals struggle with AI adoption04:50 – What Ferrum Health actually does07:00 – The startup mindset that actually works09:00 – How AI can prevent burnout in doctors and nurses11:20 – Missed diagnoses, late follow-ups, and the real cost of inefficiency13:45 – What needs to change in the U.S. healthcare system16:00 – Will AI replace jobs—or reduce drudgery?18:30 – What a utopian, AI-powered health system could look like23:00 – Why practical AI matters more than flashy tools27:00 – Are we in a hype cycle—or just underestimating AI again?30:00 – Hallucinations, error rates, and the real risks of AI in medicine33:00 – Bias in AI vs. bias in current healthcare34:00 – What gives Pelu hope about the future of medicine🌐 Learn more about Ferrum Health: https://www.ferrumhealth.com💼 Connect with Pelu Tran: https://www.linkedin.com/in/pelutran/Follow Cheryl:🌐 Website: https://findgood.tech📸 Instagram: https://instagram.com/findgood.tech💼 LinkedIn: https://www.linkedin.com/in/ckgoodman/

In this episode of Mind the Machine Podcast, Cheryl sits down with Kristi Martindale, Chief Commercialization Officer at Palladyne AI, to explore the real future of robotics in our daily lives. From exoskeletons and cobots to AI-powered manufacturing and low-code robot training, Kristi shares a hopeful and informed vision of how physical AI can reduce human risk, eliminate repetitive labor, and unlock new opportunities.They talk through Kristi’s journey from Qualcomm to Sarcos to Palladyne, the myths that dominate headlines, and why fear shouldn’t define our response to emerging tech. With clarity and compassion, Kristi unpacks what it means to be human in the loop, why resilience matters, and how anyone—from students to solopreneurs—can start building a better future with AI.00:00 – Intro: What would you do if you weren’t afraid?01:20 – Meet Kristi Martindale: Qualcomm roots and robotics future03:00 – Building Sarcos and the vision for Palladyne AI07:00 – What is physical AI? Smarter software for real-world machines09:30 – Dangerous jobs, chicken tenders, and automation that helps12:30 – Low-code robot programming and new workforce opportunities15:45 – Why AI is a tool—not a threat17:40 – AI in agriculture, healthcare, and drug discovery21:30 – The cost of fear-based headlines and the need for hope26:10 – How students and job seekers can thrive with AI31:45 – Using AI as an assist (not a shortcut)34:50 – Human authenticity in a world of generated content38:00 – Kristi on resilience, respect, and bold leadership41:00 – Final thoughts: Hope, humility, and building forward🔗 Learn more about Palladyne AI: https://www.palladyneai.com💼 Follow Kristi on LinkedIn: https://www.linkedin.com/in/kristimartindaleFollow Cheryl:Website: https://findgood.techInstagram: @findgood.techLinkedIn: https://linkedin.com/in/ckgoodman

In this episode of Mind the Machine, Cheryl sits down with Nathan Pettyjohn—founder of the Applied AI Association and AR/VR Association—to ask a bold question: Could AI help us move to a two-day workweek? Nathan shares how AI is reshaping work, entrepreneurship, and daily life, and why he believes the key to thriving in an automated world is not fear—but adaptation, purpose, and community.They explore the rise of the solopreneur, what’s missing in the AI conversation, and why “productive happiness” might be the ultimate metric. Nathan also talks about his upcoming book, how kids are interacting with AI as companions, and how smart agents and humanoid robots may impact healthcare, aging, and the future of labor. From back-end processes to value alignment, this episode is a wide-ranging and hopeful look at what’s possible when we apply AI thoughtfully.00:00 – Intro: Can AI unlock a two-day workweek?02:05 – Meet Nathan: Entrepreneur, author, community builder05:10 – The origin of the AR/VR Association and Applied AI Association08:40 – Productivity gains vs. universal basic income11:20 – Are hallucinations holding us back—or just a phase?15:00 – Values, trust, and how AI reflects our human flaws18:20 – How kids, creators, and coders are using AI differently21:40 – The future of wearables and voice-first interaction25:00 – Generative AI meets robotics: When hardware and software combine30:20 – Healthcare, aging, and where robots fit in36:00 – The hype and promise of generative AI in the back office40:30 – Nathan’s book, workshops, and AI-powered micro-vacations45:15 – Solopreneurs, legacy systems, and the need for mindset shifts50:00 – Teaching the next generation to thrive with AI55:00 – Final thoughts: What blocks participation, and how to take the first step🌐 Learn more about Nathan: https://nathanpettyjohn.com🤖 Applied AI Association: https://appliedaiassociation.org📲 Follow Nathan on LinkedIn: Nathan PettyjohnFollow Cheryl:Website: https://findgood.techInstagram: @findgood.techLinkedIn: ckgoodman

In this solo episode of Mind the Machine, host Cheryl Goodman delivers her keynote on what it truly means to be AI fluent. Drawing on two decades of tech industry leadership—from mp3.com to Qualcomm to Sony—Cheryl breaks down how businesses and individuals can confidently adopt AI without the fear or hype. This talk, given at industry events and universities alike, is part roadmap, part rally cry, and packed with practical insights for navigating today’s AI-powered world.She covers the real cost of AI, the dangers of shadow usage, and how companies can create smart policies, training, and workflows to thrive. Cheryl also shares powerful analogies (ever trained a child using only the internet?) and reveals how voice tools like ElevenLabs and strategic prompting can transform productivity. Whether you’re a business leader, student, or just curious about where AI is headed, this episode will leave you informed and inspired—with your fear turned into hope.00:00 – Intro: Why fear stops learning—and how to flip it00:50 – Cheryl’s keynote: From CBS journalist to AI strategist03:20 – A crash course in AI fluency for business06:00 – Why AI is not magic—or hype08:45 – The megatrend no one’s forecasting well11:20 – Understanding compute, tokens, and the real costs of AI14:25 – How to create an AI-forward company: policy, training, and workflow19:00 – Why fear around AI is rising, not falling23:15 – Three business paths: Off-the-shelf, custom build, or full integration28:00 – Hallucinations, explained (and how to reduce them)32:00 – AI agents: What they are, what they can do, and what they can’t36:00 – Smart vs. wise: The human edge in the AI era39:30 – How interns and older workers are navigating the same disruption42:00 – Hackathons, vibe coding, and building community45:00 – Advanced prompting and voice cloning with ElevenLabs48:00 – Final thoughts: Keep learning, stay in community, and lead with hopeHave a story of Hope in AI? Tell it here: https://docs.google.com/forms/d/e/1FAIpQLScjftrMTuiJlYzbzJtYPssFckibT5FGIBPitRpXTX_Ll2f4iA/viewform✨ Learn more and sign up for Cheryl’s newsletter: https://findgood.techFollow Cheryl:Website: https://findgood.techInstagram: @findgood.techLinkedIn: ckgoodman

Reza Rassool is the CEO of Kwaai (kwaai.ai), a nonprofit AI lab and movement focused on building open-source, distributed, and sustainable AI infrastructure for the common good. With a background that includes 75 patents, Oscar-winning technology, and an exit to Google, Reza now leads Kwaai with the goal of democratizing AI and restoring individual agency.In this episode of Mind the Machine, Reza and Cheryl dive into the urgent need for personal AI that works for people—not against them. They explore Kwaai’s innovative platform, discuss the ethical and environmental consequences of centralized AI, and unpack why he believes we’re heading toward a “game over” moment unless we change course. Reza also shares his origin story, growing up in apartheid South Africa and how that shaped his activist mindset. This conversation is a masterclass in AI for humanity—actionable, radical, and full of hope.00:00 – Intro: From lucky breaks to ethical breakthroughs03:24 – Reza’s origin story: Activism, apartheid, and a sense of duty09:15 – What is Kwaai AI? Building open-source, peer-to-peer AI infrastructure14:30 – The 3 pillars of ethical AI: Agency, monopoly, sustainability21:02 – How personal AI can serve you (not monetize you)25:40 – A decentralized AI network powered by everyday machines30:48 – Why your data is more valuable than you think36:10 – Volunteers, developers, donors: How to get involved42:30 – PIOS: A personal AI operating system explained47:55 – Why open source is AI’s best hope for the future53:40 – Weekly calls, how to join the movement, final thoughtsLearn more and get involved: https://www.kwaai.aiFollow Cheryl:Website: https://findgood.techInstagram: https://instagram.com/findgood.techLinkedIn: https://www.linkedin.com/in/ckgoodman/

In this episode of Mind the Machine, Cheryl sits down with Patrick Leung, CTO of Faro Health and former engineering lead at Google Duplex. Patrick shares how his team is using AI to transform clinical trial design, dramatically reducing patient burden, trial costs, and delays. He reflects on lessons from building early conversational AI at Google, why clinical trials still operate like it’s the 1990s, and how Faro’s agentic AI systems are reshaping the future of drug development. They explore the real challenges of applying AI in regulated industries, how to earn trust in life sciences, why true AGI is farther away than headlines suggest, and why the future belongs to adaptable builders—not fearful bystanders.00:10 – Welcome to Mind the Machine02:04 – Meet Patrick: From Google to Clinical Trials04:54 – Why Clinical Trial Design Is Still Broken08:12 – A Better Way Than Word Docs: Faro’s AI-Powered System11:04 – Large Language Models for Clinical Writing13:20 – What Are AI Agents, Really?16:08 – Privacy Concerns and “Double Agents” in Pharma19:57 – The Real Stakes of AI in Regulated Industries23:17 – Why Domain-Specific AI Still Wins25:20 – Pharma’s AI FOMO and the Pressure to Innovate30:06 – Why This Is a Golden Era for AI Entrepreneurs33:02 – Making AI Accessible to Non-Tech Experts35:06 – The Rise of the Three-Person Startup37:16 – Using AI for Meditation Retreats and Daily Life40:04 – Patrick’s Hope for AI and Human Potential41:53 – Open Source vs. Closed Models: What’s Best for Humanity?44:06 – Are We Actually Close to AGI?52:47 – Who Would Patrick Invite to Dinner?55:16 – Where to Find Patrick and Faro HealthWhere to find Patrick Lund and Faro Health:Website: https://farohealth.comLinkedIn: https://www.linkedin.com/in/puiwah/Follow Cheryl:Website: https://findgood.techInstagram: instagram.com/findgood.techLinkedIn: https://www.linkedin.com/in/ckgoodman/

In this episode of Mind the Machine, Cheryl sits down with Andy Ballester, co-founder of GoFundMe and now the founder of EyePop.ai, a platform bringing computer vision to the edge. Andy shares the origin story of GoFundMe, the startup lessons that still hold true, and how his latest venture is solving real-world problems—from underwater infrastructure inspections to medical courier QA—using AI-powered vision models. They explore the mindset needed to build enduring companies in fast-moving tech spaces, how to stay grounded amid the chaos of AI innovation, and why asking for help is one of the hardest—and most human—things we can do.00:00 – Welcome to Mind the Machine 00:34 – The Origin of GoFundMe 05:00 – Lessons in Startup Longevity 08:24 – Pivoting During Crises Like COVID 12:05 – Building iPop: Making Computer Vision Accessible 16:02 – Why Edge AI Matters (Privacy, Speed, and Cost) 21:00 – Collaborating with Qualcomm’s AI Hub 25:01 – Staying Grounded in the AI Hype Cycle 29:44 – Real-World Use Cases: Water Mains, Lab Samples, and Logistics 36:35 – How AI Can Help People Ask for Help 43:39 – Training the Next Generation in an AI-Powered World 48:12 – What Founders Need Most in 2025 51:20 – Final Reflections from Andy: “What Should We Build Today?”Where to find Andy Ballester and iPop AI:🌐 Website: https://eyepop.ai💼 LinkedIn: https://www.linkedin.com/in/andrewballester/Follow Cheryl:🌍 Website: https://findgood.tech📱 Instagram: / findgood.tech 💼 LinkedIn: https://www.linkedin.com/in/ckgoodman/

In this episode of Mind the Machine, Cheryl sits down with Josh Shuttleworth, founder of Cram Study—a fast-growing edtech platform helping students take better notes and study smarter using AI. Josh shares how he built the app from scratch, why he’s on a mission to support students with ADHD and learning challenges, and what the future of education looks like when powered by AI. They also discuss Gen Z’s relationship with technology, the rise of solopreneurs, and how AI is reshaping how we learn, build, and work.Where to find Josh Shuttleworth and Cram Study:🌍 Website: https://www.cramstudy.com📱 TikTok: https://www.tiktok.com/@cramstudy📱 Instagram: https://www.instagram.com/cramstudyFollow Cheryl:🌍 Website: https://findgood.tech📱 Instagram: https://www.instagram.com/findgood.tech

In this episode of Mind the Machine, Cheryl sits down with Christine Sterk, Chief Business Officer at Pulsifi, to discuss how AI is transforming workforce planning and eliminating bias in hiring. Pulsifi is pioneering AI-driven talent intelligence, helping companies match people to roles based on skills, mindset, and potential—not resumes or degrees. Christine shares how AI can help companies reduce hiring bias, improve team performance, and future-proof their workforce. They also explore why 80% of digital transformation projects fail, the future of HR in an AI-driven world, and why skills—not job titles—will define careers in the next decade.00:10 – Introduction to AI-Powered Hiring02:34 – How Pulsifi Uses AI to Match People to Roles06:48 – Why Resumes & GPA Don’t Predict Success10:12 – The Real Reason 80% of Digital Transformations Fail14:26 – Future Skills & Workforce Planning with AI18:44 – Eliminating Hiring Bias: The Role of AI in Diversity & Inclusion24:17 – How AI Can Identify & Retain High-Potential Employees30:12 – AI in Education: Mapping Students to Future Careers36:08 – The Future of HR: Will AI Replace Human Recruiters?41:45 – Final Thoughts & Where to Learn MoreWhere to Find Christine Sterk & Pulsifi:🌍 Website: https://www.pulsifi.me💼 LinkedIn: https://www.linkedin.com/in/christinesterkBrought to you by:🔹 AskTuring AI – Private, secure data solutions for the mortgage industry: https://asturing.aiFollow Cheryl & Mind the Machine🌍 Website: https://findgood.tech📺 YouTube: https://www.youtube.com/@findgood.techProduction and Marketing:🎧 Modry Media – Full-service podcast production & marketing: https://www.modry.usFor sponsorship inquiries, contact: info@modry.us

In this episode of Mind the Machine, Cheryl sits down with Philippe Poggianti, a longtime tech executive and founder of Poggianti Insights. Fresh from the AI Action Summit in Paris, Philippe shares insights on the future of AI startups, the evolving landscape of hybrid AI, and the impact of agentic AI on business growth. They also explore the common pitfalls AI startups face, strategies for scaling, and the role of telecom operators in the AI revolution.00:00:03 – Welcome to Mind the Machine00:00:26 – Guest Introduction: Philippe Poggianti00:00:44 – AI Action Summit Insights & Startup Growth00:02:34 – Philippe’s Background & AI Industry Experience00:05:45 – Biggest Pitfalls for AI Startups00:08:06 – The Challenge of Product-Market Fit00:11:20 – The AI Startup Paradox: Speed vs. Strategy00:14:35 – AI Economy: Who Will Win the Gold Rush00:17:08 – Hybrid AI and Multimodal AI Explained00:23:16 – Agentic AI: The Future of Automation00:28:33 – AI as Automation: The Real Opportunity00:34:15 – AI, Clean Energy, and Infrastructure00:41:41 – The Meaning Behind Mind the Machine00:45:41 – Mobile World Congress: Key AI Trends00:52:09 – Balancing AI Speed and Ethical Concerns00:56:14 – Where to Find Philippe & His FrameworkWhere to find Philippe Poggianti and Poggianti Insights:🌍 Website: https://poggianti-insights.com💼 LinkedIn: https://www.linkedin.com/in/philippepoggiantiBrought to you by:🔹 AskTuring AI – Streamlining complex workflows in mortgage & legal industries: https://askturing.ai🔹 Perplexity AI – Advanced AI-powered research & reasoning: https://www.perplexity.aiFollow Cheryl:🌍 Website: https://findgood.tech📺 YouTube: https://www.youtube.com/@findgood.techProduction:🎧 Modry Media – Full-service podcast production: https://www.modry.usFor sponsorship inquiries, contact: info@modry.us