Aytekin Tank, CEO of Jotform, has been thinking about automation for nearly 20 years—long before the current wave of AI tools. In this episode of Mind the Machine Podcast, he shares how his early ideas about productivity and workflow design laid the foundation for his company to integrate AI in a meaningful way.

We explore the rise of AI agents, how customer service is changing, and what most businesses still get wrong about automation. Aytekin also talks about his personal journey as a founder, what he wishes more people understood about time management, and why the ability to recognize greatness might matter more than being an expert.

Whether you’re a startup founder, an AI builder, or someone trying to future-proof your career, this conversation is packed with timeless insights.

🔗 Learn more about Jotform: https://www.jotform.com

💼 Follow Aytekin Tank on LinkedIn: https://www.linkedin.com/in/aytekintank/

🔗 Learn more about Accenture: https://www.accenture.com

💼 Follow Andrea Yoder Clark on LinkedIn: https://www.linkedin.com/in/andreayoderclark/

Follow Mind the Machine Podcast:

Instagram: https://www.instagram.com/mindthemachinepodcast

TikTok: https://www.tiktok.com/@mindthemachinepodcast

Website: https://findgood.tech/

LinkedIn: https://www.linkedin.com/company/findgood-tech/

Timestamps:

00:00 — The 4 big technology revolutions Aytekin has witnessed

01:34 — What Jotform really solves (it’s not just forms)

04:13 — How Jotform is turning forms into AI-powered experiences

06:20 — From 25% to 75% resolution: using AI in customer support

10:11 — AI + human = better customer service

13:12 — Aytekin’s book on automation became unexpectedly relevant

14:43 — The automation flywheel and how to apply it

18:14 — Why AI agents are the future of productivity

22:04 — How Aytekin uses AI for personal research

31:07 — Why AI is like a dragon—and why you have to tame it