The Venue Helpline

Other venues might skip requiring COIs or hiring security - but does that actually make it the norm? In this episode of The Venue Helpline, we unpack why insurance requirements and on-site security aren’t just “nice to have,” especially for venues serving alcohol or operating in rural areas. We talk about what most insurance companies expect, real-life scenarios where security made a difference, and how to confidently enforce these policies without sacrificing professionalism or profitability.What You’ll Learn:- Why requiring vendor COIs is a best practice—even if nearby venues don’t enforce it- How insurance companies view security, especially when alcohol is present- Real scenarios where having security prevented theft, de-escalated fights, and helped during medical emergencies- How to update your contracts and vendor requirements to protect your venue and your couplesHelpful Links:Call and leave us your venue frustration: (713) 367-1009Submit your challenge online: https://www.venuehelpdesk.com/thevenuehelplineEnjoying The Venue Helpline? Leave us a review on Apple Podcasts or share this episode with a fellow venue owner.

If you’re posting on Instagram but still wondering how couples are actually using it when they’re planning their wedding, you’re not alone. In this episode, we break down how couples really interact with Instagram while venue shopping, what they’re looking for when they land on your profile, and why pretty photos alone aren’t enough anymore. You’ll learn how Instagram fits into the wedding planning journey, what content builds trust, and how intentional DM conversations can help move couples from scrolling to scheduling a tour.What You’ll Learn:How couples use Instagram for discovery, validation, and decision-making when choosing a wedding venueWhat types of posts and profile elements help couples feel confident reaching outWhy DMs play a critical role in modern venue sales and how conversations start organicallyHow to stop “throwing content at the wall” and start posting with purposeHelpful Links:**Use code BOOKED for 10% off the the Booked in the DMs Mini Course:https://www.venuehelpdesk.com/templates-tools/p/booked-in-the-dms Subscribe for new episodes:https://www.venuehelpdesk.com/thevenuehelpline#subscribeCall and leave us your venue frustration: (713) 367-1009Submit your challenge online:https://www.venuehelpdesk.com/thevenuehelpline

Kids on venue tours can turn a smooth, well-planned walkthrough into a juggling act of snacks, meltdowns, and distracted parents. If you’ve ever tried to explain pricing while a toddler runs laps around the reception hall, this episode is for you. Today, we’re breaking down how to handle family-filled tours gracefully - from setting expectations before arrival to keeping the tour focused when little ones tag along, and how to refocus the couple afterward so you don’t lose your sales momentum. This is a must-listen for any wedding venue dealing with distracted tours or split attention.What You’ll Learn:How to set clear, kind pre-tour expectations about bringing kidsPractical strategies for adapting the tour when little ones come alongTips for managing focus, energy, and safety without oversteppingHow to follow up effectively after a chaotic or distracted tourHelpful Links:Subscribe for new episodes: https://www.venuehelpdesk.com/thevenuehelpline#subscribeCall and leave us your venue frustration: (713) 367-1009Submit your challenge online: https://www.venuehelpdesk.com/thevenuehelplineEnjoying The Venue Helpline? Leave us a review or share this episode with a fellow venue owner.

Hiring for your wedding venue but not sure what fair compensation actually looks like? In this episode, we break down real numbers, sustainable pay structures, and the exact model that helps venues grow without burning out their team or blowing their payroll budget. You’ll learn how to structure base salary + commission for both sales and operations, how to decide whether to start with part-time or full-time support, and the one role you should hire first if you’re only ready for one full-time team member. These strategies will help wedding venues build a profitable, sustainable staffing plan that scales with bookings, not stress.What You’ll LearnHow much to pay sales and operations roles at a growing venueWhy base salary + commission is the most sustainable compensation modelWhen to hire part-time vs. full-time—and which role comes firstHow separating sales and operations increases conversion and protects your teamHelpful LinksVenue Hiring & Team Success Toolkit: https://www.venuehelpdesk.com/templates-tools/p/the-venue-hiring-team-success-toolkitSubscribe for new episodes: https://www.venuehelpdesk.com/thevenuehelpline#subscribeCall and leave us your venue frustration: (713) 367-1009Submit your challenge online: https://www.venuehelpdesk.com/thevenuehelplineEnjoying The Venue Helpline? Leave us a review or share this episode with a fellow venue owner.

You know that vague WeddingWire or Knot message that just says, “What does a wedding for 100 guests cost?” It’s one of the most common - and most frustrating - types of inquiries venues get. In this episode of The Venue Helpline, we’re unpacking how to reply without oversharing, underpricing, or getting ghosted. Learn a simple 3-step framework to turn low-effort directory messages into real conversations that lead to tours and bookings.What You’ll Learn:Why directory leads aren’t low-quality - they’re just low-context.How to use the Acknowledge, Anchor, Invite framework to spark replies.How to automate your response templates while keeping your voice human.What to track to see which versions of your reply actually get responses.Helpful Links:Subscribe for new episodes: https://www.venuehelpdesk.com/thevenuehelpline#subscribeCall and leave us your venue frustration: (713) 367-1009Submit your challenge online: https://www.venuehelpdesk.com/thevenuehelplineEnjoying The Venue Helpline? Leave us a review or share this episode with a fellow venue owner.

Setting sales goals can feel like walking a tightrope - too rigid, and your team feels restricted; too loose, and there’s no accountability.In this episode of The Venue Helpline, we tackle one of the biggest questions venue owners face: should you set monthly goals, quarterly goals, or just “book as many as possible”?You’ll learn how to create data-driven targets, motivate your sales team with stretch goals, and design incentives that reward performance without creating pressure.What You’ll Learn:How to set realistic, data-backed sales goals for your venueWhy stretch goals keep high performers motivated (without burnout)The difference between “as many as possible” and measurable growthHow to use incentives, commissions, and bonuses to drive resultsHelpful Links:Subscribe for new episodes: https://www.venuehelpdesk.com/thevenuehelpline#subscribeCall and leave us your venue frustration: (713) 367-1009Submit your challenge online: https://www.venuehelpdesk.com/thevenuehelplineEnjoying The Venue Helpline? Leave us a review or share this episode with a fellow venue owner.

Your venue used to be the go-to spot. But lately, inquiries are slowing down, referrals are dropping, and you’re watching newer venues get all the buzz. Don't worry, this episode is for you!We’re unpacking The RELEVANT Framework, a powerful way to understand why momentum fades and what it really takes to stay visible in today’s wedding market. You’ll learn how each part of the framework (Reputation, Experience, Look, Engagement, Visibility, Authority, Novelty, and Trust) plays a role in keeping your venue top-of-mind with couples and planners.Plus, we’ll share how the new Lead Conversion Lab and Tour-to-Yes Success courses can help you improve the client experience and strengthen your relevance long-term.What You’ll Learn:The real reason your venue might feel invisible - even when you’re doing “all the things”How The RELEVANT Framework helps you identify and fix blind spots in your marketing and client experienceWhy relevance, not reinvention, is the key to staying booked and referredHow the Lead Conversion Lab and Tour-to-Yes Success courses help elevate your customer journey and rebuild momentumHelpful Links:Call and leave us your venue frustration: (713) 367-1009Submit your challenge online: https://www.venuehelpdesk.com/thevenuehelplineLearn more about Venue Help Desk online courses: https://www.venuehelpdesk.com/venueversityEnjoying The Venue Helpline? Leave us a review or share this episode with a fellow venue owner.

Getting ghosted on a venue tour is more than frustrating—it’s a major time-waster for busy venue owners.In this episode of The Venue Helpline, we dig into why no-show tours are happening more often and how to prevent them. Learn how to tighten your confirmation system, build pre-tour buy-in, and protect your prime Saturday slots from vanishing into thin air.What You’ll Learn:How to create a tour confirmation process that actually gets repliesSimple ways to get couples emotionally invested before they arriveHow to set clear, professional boundaries for cancellations and no-showsWhat to do with that wasted time when someone ghosts their appointmentHelpful Links:Subscribe for new episodes: https://www.venuehelpdesk.com/thevenuehelpline#subscribeCall and leave us your venue frustration: (713) 367-1009Submit your challenge online: https://www.venuehelpdesk.com/thevenuehelplineEnjoying The Venue Helpline? Leave us a review or share this episode with a fellow venue owner.

Running a venue can feel like an endless sprint - from chasing leads to hosting events - with no time to stop and appreciate how far you’ve come. But when you build celebration and reflection into your routine, everything changes.In this episode of The Venue Helpline, we’re diving into how to make wins visible, celebrate your team consistently, and track what really matters—without adding more to your to-do list.What You’ll LearnWhy it's important to visually track sales, weddings sold, and conversion rates.Easy ways to build a culture of recognition with Good & Welfare and Caught in the Act programs.Why focusing on conversion rates and review tracking reveals your real growth.How to make celebration a consistent part of your venue’s rhythm.Helpful LinksSubscribe for new episodes: https://www.venuehelpdesk.com/thevenuehelpline#subscribeCall and leave us your venue frustration: (713) 367-1009Submit your challenge online: https://www.venuehelpdesk.com/thevenuehelplineGet the Venue Help Desk Review Tracker & Email Templates Bundle here: https://www.venuehelpdesk.com/templates-tools/p/reviews-bundle-tracker-and-email-templates

Are your wedding venue packages actually driving couples away? Many venues send out detailed pricing and inclusions right after an inquiry, only to be met with silence.In this episode of The Venue Helpline, we dive into why packages often confuse instead of convert, how Gen Z couples skim information differently, and how to separate what belongs on your website, in your pricing guide, and at the tour.You’ll learn how to design packages that reduce friction, highlight value, and guide couples toward booking with confidence.What You’ll Learn:How Gen Z couples skim packages and why clarity matters.The difference between website info, a pricing guide, and tour details.Simple wording shifts that turn features into benefits couples care about.How to control the flow of information so packages inspire action—not ghosting.Helpful Links:**Use code HELPLINE for 10% off our Venue Pricing Guide Playbook here:https://www.venuehelpdesk.com/templates-tools/p/wedding-venue-pricing-guide-playbookSubscribe for new episodes:https://www.venuehelpdesk.com/thevenuehelpline#subscribeCall and leave us your venue frustration:(713) 367-1009Submit your challenge online: https://www.venuehelpdesk.com/thevenuehelplineEnjoying The Venue Helpline? Leave us a review or share this episode with a fellow venue owner.

Tired of couples saying, “We didn’t see the link” when it comes to mandatory event insurance? You’re not alone. In this episode of The Venue Helpline, we dig into why clients resist, the real risks of letting insurance slide, and how to make this requirement clear, consistent, and non-negotiable. With the right systems, you can protect your venue and keep clients on board—without the headaches.What You’ll Learn:Why couples push back on mandatory event insuranceHow to make requirements visible and impossible to missThe best way to reframe insurance as peace of mind, not a burdenSteps to automate compliance so couples stop making excusesHelpful Links:Call and leave us your venue frustration: (713) 367-1009Submit your challenge online: https://www.venuehelpdesk.com/thevenuehelplineCheck our our Trusted Helper EventGaurd for a simple event insurance option: https://www.eventguard.ai/ Subscribe for new episodes: https://www.venuehelpdesk.com/thevenuehelpline#subscribeEnjoying The Venue Helpline? Leave us a review on Apple Podcasts or share this episode with a fellow venue owner.

Refund requests can feel like a venue owner’s worst nightmare. What happens when a client cancels outside the deadline, demands their money back, and even threatens to blast your business on social media?In this episode of The Venue Helpline, we dive into why refunds are so tricky, why the language in your contract matters, and how to protect your venue from getting stuck in this situation again. You’ll learn future-focused fixes plus real-world advice for handling refund demands in the moment.What You’ll Learn:Why your venue’s most valuable asset is the date—and why refund timelines often don’t make sense.The legal pitfalls of using the word deposit (and examples of what to use instead)How to build clarity and protection into your contracts, including recommending or requiring event insurance.Practical strategies for handling refund demands and social media threats without losing your professionalism.Helpful Links:Event Insurance: We recommend EventGuard - check them out here and let them know Venue Help Desk sent you! http://www.eventguard.aiSubscribe for new episodes: https://www.venuehelpdesk.com/thevenuehelpline#subscribeCall and leave us your venue frustration: (713) 367-1009Submit your challenge online: https://www.venuehelpdesk.com/thevenuehelplineEnjoying The Venue Helpline? Leave us a review on Apple Podcasts or share this episode with a fellow venue owner.

Wedding venues across the country are fielding massive questionnaires before couples even schedule a tour - some stretching past 100 questions. But what if these hyper-detailed forms aren’t just annoying... but revealing?In this episode, we dig into why today’s couples are over-preparing, how personality and neurodivergence play a role, and what your venue can do to stay inclusive without burning out.You’ll learn how to respond without sounding dismissive, how to build resources that stop the back-and-forth, and how to lead the sales journey like the expert you are.What You’ll Learn:How to recognize the psychology behind over-prepared couples (and what it tells you)What boundary-setting language to use when questionnaires get out of handThe must-have FAQ resources your venue should build todayHow AI tools can streamline responses and save your sanityHelpful Links:Subscribe for new episodes: https://www.venuehelpdesk.com/thevenuehelpline#subscribeCall and leave us your venue frustration: (713) 367-1009Submit your challenge online: https://www.venuehelpdesk.com/thevenuehelplineEnjoying The Venue Helpline? Leave us a review on Apple Podcasts or share this episode with a fellow venue owner.

Are couples ghosting after their venue tours? You’re not alone - and the bigger problem comes when your boss doesn’t understand why.In this episode of The Venue Helpline, we dig into how Gen Z couples communicate, why one follow-up email isn’t enough, and how to “manage up” when leadership is stuck in old-school sales habits.Learn how to bridge the generational gap, boost your booking rates, and get your team on the same page.What You’ll Learn:Why ghosting happens after venue tours (and what it really means)How to create a stronger follow-up strategy beyond emailWays to build trust and transparency with leadershipTactful ways to manage up when your boss doesn’t understand today’s couplesHelpful Links:Subscribe for new episodes: https://www.venuehelpdesk.com/thevenuehelpline#subscribeCall and leave us your venue frustration: (713) 367-1009Submit your challenge online: https://www.venuehelpdesk.com/thevenuehelplineEnjoying The Venue Helpline? Leave us a review on Apple Podcasts or share this episode with a fellow venue owner.

Weather concerns can easily take over a venue tour if you’re not prepared. Couples may ask about rain plans again and again, leaving you stuck defending your space instead of showcasing it.In this episode of The Venue Helpline, we’ll show you how to calm those worries by creating objection-overcoming offerings - like complimentary room flips, décor upgrades, or comfort add-ons - that make couples feel cared for while keeping the focus on what makes your venue shine.What You’ll LearnHow to design offerings that instantly ease weather concernsConfident ways to present rain plans without sounding defensiveThe power of photos, proof, and clear policies in overcoming objectionsSmooth transitions that redirect the tour back to your venue’s best featuresHelpful LinksSubscribe for new episodes:https://www.venuehelpdesk.com/thevenuehelpline#subscribeCall and leave us your venue frustration: (713) 367-1009Submit your challenge online: https://www.venuehelpdesk.com/thevenuehelplineEnjoying The Venue Helpline? Leave us a review on Apple Podcasts or share this episode with a fellow venue owner.

When couples ask about wedding room blocks, it can stall your momentum and distract from the real priority - booking the event space. In this episode, we’ll walk through how hotel venues can reframe the conversation, separate the sales steps, and simplify the room block process so you close the venue first and keep couples confident.What You’ll Learn:How to reframe the room block conversation so it doesn’t slow momentumWhy separating the venue sale from accommodations is a game-changerWays to streamline your hotel’s room block process for weddingsSubscribe for new episodes:https://www.venuehelpdesk.com/thevenuehelpline#subscribeCall and leave us your venue frustration: (713) 367-1009Submit your challenge online: https://www.venuehelpdesk.com/thevenuehelplineEnjoying The Venue Helpline? Leave us a review on Apple Podcasts or share this episode with a fellow venue owner.

When a mother books the venue tour and the bride isn't thrilled, venue pros are left in an awkward position. In this episode of The Venue Helpline, we’re diving into how to handle tours where the bride isn’t on board from the start - without losing your cool, your credibility, or the booking.You’ll learn how to connect with the decision-maker, manage expectations on the front end, and avoid the ripple effect of a mismatched venue choice. If you’ve ever felt stuck between a pushy parent and a picky bride, this one’s for you.What You’ll LearnHow to shift your tour approach when the bride isn't the one who booked itQuestions to ask that instantly make the bride feel heard and includedWays to gently prevent unqualified tours before they happenWhy mismatched bookings can trigger a domino effect of client dissatisfactionHelpful LinksSubscribe for new episodes: https://www.venuehelpdesk.com/thevenuehelpline#subscribeCall and leave us your venue frustration: (713) 367-1009Submit your challenge online:https://www.venuehelpdesk.com/thevenuehelplineEnjoying The Venue Helpline? Leave us a review on your podcast app or share this episode with a fellow venue owner.

Cancellations are one of the most frustrating challenges wedding venues face - especially when prime dates get released just weeks before the big day. But what if there were practical ways to reduce cancellations and protect your revenue when they do happen?In this episode of The Venue Helpline, we dive into real-world strategies wedding pros can use to strengthen contracts, adjust payment schedules, and create a smart cancellation strategy that works in your favor. Whether you're seeing a spike in cancellations or just want to tighten your booking policies, this conversation offers actionable insight every venue owner needs.What You’ll Learn:Why most wedding cancellations happen—and which ones you can controlHow to structure payment plans that reduce risk and increase commitmentWhat strong contract language should include to protect your businessCreative ways to rebook canceled dates or come out ahead financiallyHelpful Links:Subscribe for new episodes: https://www.venuehelpdesk.com/thevenuehelpline#subscribeCall and leave us your venue frustration: (713) 367-1009Submit your challenge online: https://www.venuehelpdesk.com/thevenuehelplineEnjoying The Venue Helpline? Leave us a review or share this episode with a fellow venue owner.

What’s the real deal with vendors drinking at weddings? In this episode, we break down why many venues have strict alcohol policies, the drama that comes with enforcing them, and practical ways to keep everyone happy without compromising safety.

Welcome to The Venue Helpline—the call-in podcast for wedding venue owners, managers, and sales pros who are juggling all the hats (and sometimes lighting them on fire).In this short teaser, host Shannon from Venue Help Desk gives you the inside scoop on why we created the podcast, how it works, and how YOU can be part of it.We’re officially launching on August 1st, but starting today, you can:Subscribe to the podcast so you never miss an episodeCall the helpline and leave us a voicemail with your biggest venue challengeJoin the email list so we can send you updates when new episodes go liveLinks & Resources:Join our email list for launch updates: venuehelpdesk.com/thevenuehelplineCall The Venue Helpline: 713-367-1009Ask for help via online form: venuehelpdesk.com/thevenuehelplineEvery episode of The Venue Helpline tackles one real problem from one real venue—so the advice is practical, bite-sized, and actually doable.You’ll hear from Shannon Tarrant, Ian Ramirez, and Paul Pettie at Venue Help Desk, plus guest experts when needed.Got a venue meltdown moment? You’re not alone. And now, you’ve got a place to call.