Claim OwnershipCulture Change RX
Subscribed: 4Played: 165
Subscribe
© 2026 Culture Change RX
Description
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
108 Episodes
Reverse
Send us a Message In this episode of Culture Change RX, host Sue Tetzlaff and guest Shannon McKay discuss the intricacies of provider recruitment in rural healthcare. They explore effective strategies for attracting providers, the importance of community fit, and the evolving expectations of healthcare professionals. The conversation highlights the significance of cultural alignment within healthcare organizations and the dual role of recruitment firms in engaging with both clients and candid...
Send us a Message In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the prevalent belief in healthcare that working harder leads to better results. She challenges this notion, emphasizing that sustainable success comes from changing how work is done rather than increasing effort. Sue highlights the importance of understanding what needs to be done differently, fostering competency and consistency in new practices, and the role of systems...
Send us a Message In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, converses with Heather Schragg, the Director of Quality and Risk Management at Eaton Rapids Medical Center (Michigan). They discuss Heather's personal and professional transformation over the past 13 years, particularly through the implementation of their organization’s 212 Degree Initiative. The conversation explores the importance of communication, employee engagement, and the i...
Send us a Message In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, kicks off Season 3 by reflecting on the podcast's journey and the mission of Capstone Leadership Solutions. She emphasizes the importance of focusing on the “people side” of healthcare, particularly for small and rural healthcare organizations. Sue introduces three key themes for the season: becoming an 'Employer of Choice,' a 'Provider of Choice,' and strengthening the community ...
Send us a Message In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the critical role of relationships in frontline leadership within healthcare. She emphasizes that effective leadership is not just about authority or tasks, but about building and maintaining strong relationships with employees, bosses, HR partners, peers and more. Sue outlines seven key relationships that are essential for success and provides a bonus resource on how to...
Send us a Message In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the challenges and opportunities facing healthcare leaders as they enter a new year. She emphasizes the importance of reflection, the need for stronger systems, and the role of people systems in creating a sustainable and resilient healthcare environment. Sue outlines four essential systems that can help organizations continuously and successfully improve and grow, ultim...
Send us a Message In this episode of Culture Change RX, I speak with Christina Hazekamp, Vice President of Client Operations at the I-PASS Institute, about one of the most mission-critical aspects of healthcare delivery: safe and effective handoff communication. Christina shares why structured communication matters now more than ever, how the I-PASS mnemonic reduces cognitive load for clinicians, and how standardizing communication fosters teamwork, trust, and patient safety. The conversation...
Send us a Message In this celebratory 100th episode of Culture Change RX, I reflect on the journey of the podcast since its inception in early 2024. The episode highlights key themes and subcategories discussed in previous episodes, focusing on improving the employee and patient experience in healthcare organizations. I emphasize the importance of organizational culture, employee engagement, leadership effectiveness, and communication in fostering a positive healthcare environment. Down...
Send us a Message In this episode of Culture Change RX, I discuss the importance of setting challenging goals within organizations. Soft goals do not lead to significant improvements and that setting hard goals can spark creativity, increase engagement, and surface underlying issues that need to be addressed. By aiming for ambitious targets, organizations can achieve more in less time and foster a culture of motivation and collaboration. I encourage you to embrace the challenge of setting big...
Send us a Message In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, engages in conversation with one of Capstone’s transformational experts, Julie Coneset. They discuss the transformational assessment, planning, and coaching process at Capstone Leadership that makes up the early weeks of Phase One activities for healthcare organizations that are engaged in a Capstone partnership. They explore the importance of establishing a strong foundation for ...
Send us a Message In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the emotional toll on healthcare workers due to staffing losses and the systemic issues affecting the workforce. Sue emphasizes the importance of the 'people pillar' in healthcare, arguing that without strong support for staff, healthcare systems cannot thrive. Sue calls for healthcare leaders to prioritize their people, rebuild trust, and create systems that support eng...
Send us a Message In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the unique advantages of small and rural healthcare organizations. She emphasizes the strengths of relationships, agility, and community loyalty, arguing that these factors contribute to a strategic advantage in the healthcare sector. Sue shares insights on how small organizations can leverage their size to foster deeper connections, adapt quickly to changes, and ultimat...
Send us a Message In this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, explores the significant benefits of setting a master calendar of key activities and events for the year ahead, highlighting how it improves culture and trust, momentum, efficiency, strategic clarity, and better results (e.g., improvement, growth). The discussion emphasizes the importance of pro-actively determining how best to spend your time, aligned with top strategic prioritie...
Send us a Message In this episode of Culture Change RX, Sue Tetzlaff explores the role of the medical staff in becoming the provider of choice through cultural transformation. She emphasizes that while medical staff engagement is crucial, the primary focus should be on creating systems that enhance the providers, staff, and patient experiences. By addressing workplace culture and improving communication, hospitals can create a positive environment that benefits both providers and patients. Su...
Send us a Message In this episode of Culture Change RX, Sue Tetzlaff and Doug Morse discuss the complexities and challenges faced by rural healthcare organizations. They explore the importance of strategic planning, optimizing existing services, and making informed decisions to drive growth and improve patient care. The conversation emphasizes the need for clarity in strategy and the effective use of existing resources. Doug shares actionable insights for healthcare leaders to navigate uncert...
Send us a Message In this episode of Culture Change RX, Sue Tetzlaff interviews Stephanie Senger, founder of Rural Staffing Services, who shares her journey in healthcare recruitment for rural hospitals. The conversation explores the importance of building relationships with clients and candidates, innovative staffing solutions, and the significance of community support in rural healthcare. Stephanie discusses the Good Neighbor Project, mental health awareness in recruitment, and her aspirati...
Send us a Message In this episode of Culture Change RX, Sue Tetzlaff explores how certain strategic decisions become turning points that forever change the future of an organization. She shares how courageous leaders move beyond incremental improvements to make trajectory-changing moves—decisions that blend clarity, courage, and execution. Listeners will gain insight into how Capstone Leadership partners with healthcare organizations to help them align strategy and execution, ensuring that th...
Send us a Message CEO Ben Davis provides his fifth quarterly update on the happenings of Glencoe Regional Health’s Experience Initiative which is targeted at improving access to care and elevating the patient, resident, and employee experiences. Leaders aim to leave a lasting impact on their organizations.Community involvement evolves as healthcare leaders and employees learn new skills as part of the Experience Initiative.Leadership development fosters a culture of accountability.Measuring...
Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the essential elements of developing high-performing teams in healthcare. She emphasizes that high performance is a continuous journey rather than a destination. She highlights the importance of distinguishing between behavior, performance, and contributions. Sue outlines leadership practices that foster team growth, the significance of feedback, and the need for leaders to engage in meaningful conversations with t...
Send us a Message In this episode of Culture Change RX, Sue Tetzlaff and Natasha Todorovic-Cowan explore the multifaceted topic of change management. Natasha shares her journey into the field, emphasizing the importance of understanding human nature and change readiness. They discuss the untapped potential within organizations, the significance of creating structures for employee engagement, and the necessity of customization in change initiatives. The conversation also touches on hard truths...
Comments
Download from Google Play
Download from App Store
United States