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CEO Ben Davis provides his fifth quarterly update on the happenings of Glencoe Regional Health’s Experience Initiative which is targeted at improving access to care and elevating the patient, resident, and employee experiences.

• Leaders aim to leave a lasting impact on their organizations.
• Community involvement evolves as healthcare leaders and employees learn new skills as part of the Experience Initiative.
• Leadership development fosters a culture of accountability.
• Measuring success involves both objective metrics and subjective feelings.
• Adaptability is key in facing external challenges in healthcare.
• Rural healthcare can provide quality care that rivals larger organizations.
• Collaboration across departments improves overall organizational effectiveness.

In this fifth of a series of planned quarterly episodes on Culture Change RX, host Sue engages with Ben Davis, President and CEO of Glencoe Regional Health, to discuss the strategy execution processes within his organization. Ben emphasizes the importance of community impact, leadership development, and overcoming challenges in the healthcare sector. The conversation highlights the significance of employee engagement and the need for adaptability in the face of external challenges. Ben shares insights on measuring success and the future of rural healthcare, advocating for a focus on quality care and community involvement.

Missed earlier episodes in this series with CEO Ben Davis?
Listen to Part 1

Listen to Part 2

Listen to Part 3

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We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

1. Listen to the Culture Change RX Podcast
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3. Break through to the next level of greatness in your organization with help from my team and me.
When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.
You can email me at info@capstoneleadership.net and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.