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Description
Welcome to Property Management Success, where host Tony Cline, a seasoned expert with over 20 years of experience, takes you on a journey to elevate your property management business. Whether you’re looking to scale, increase profitability, or refine your operations, Tony and his guests will provide actionable insights and strategies to help you build championship teams and hall of fame companies.
Tune in to discover how to:
* Boost your income and maximize your company’s profitability
* Streamline operations for greater efficiency
* Cultivate a winning team that drives growth
* Create a business that works for you and not the other way around
* And much more!
Each episode offers a wealth of knowledge from industry leaders, real-world case studies, and proven techniques to help you close more doors and create a thriving property management business.
82 Episodes
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Send us a text We trace Bob’s journey from flipping houses to building a 300-door, low-drama property management company powered by policies, SOPs, and a separate maintenance engine. Along the way, we connect systems to personal freedom, from e-foils to a 54-mile ultra, and show how calm operations create room for big goals. • shifting from flips to recurring revenue • no-emergency culture and defined exceptions • policies vs processes vs SOPs in Process Street • remote team structure and CS...
Send us a text We trace a hard-won path from low-rent grind and manual errors to a durable property management business built on investor thinking, realtor referrals, and spotless trust accounting. Jonathan Cook shares practical steps, from BD playbooks to outsourcing bookkeeping with guarantees. • investor mindset shaping pricing and revenue per door • moving from manual chaos to uniform systems and fees • mentors, NARPM, and learning from peers • realtor referrals as the highest-close pipe...
Send us a text We trade resolutions for commitments and show how consistency, coaching, and community turn big goals into practical steps in both ultrarunning and property management. Freedom becomes the target: build systems, delegate the draining work, and protect the time that matters. • consistency over occasional greatness as the operating rule • paying for coaching to create real accountability • surrounding yourself with doers to normalize high standards • designing entrepreneurship a...
Send us a text We explore how Stephen Glover grew Peak Property Management from zero experience to 1,300 doors by reshaping fees around value, hiring experts, and building a culture of responsiveness and ownership. Profit finally arrived when the model matched the promise, and growth accelerated by saying no to the wrong clients and yes to clear standards. • shifting from owner-does-all to vision-led leadership • rebuilding fees around provable value, not market averages • rolling fee change...
Send us a text We explore the leap from doing everything yourself to empowering a COO, and how clarity turns vision into results. We also share a practical approach to writing that builds trust with owners: document real work, write to one person, and favor observations over lectures. • hiring a COO to add structure and accountability • shifting from personal heroics to systemized delivery • visionary and integrator roles and boundaries • alignment through written expectations and cadences •...
Send us a text We challenge the cult of New Year’s resolutions and show why commitments beat goals when growth, freedom, and consistency matter. Clear standards, daily actions, and simple systems turn property management targets into predictable results. • difference between resolutions, goals and commitments • why resolutions fail under pressure • goals as direction without execution • commitments as non‑negotiable standards • examples for adding doors and freeing time • small daily actions...
Send us a text We show how to redesign a property management business so it funds the life you want in 2026 without a painful rebuild. We map role clarity, real delegation, process pruning, and KPIs so you move from operator to owner with confidence. • defining a lived 2026 vision that supports lifestyle goals • shifting from $10 tasks to $1,000-hour owner work • giving teams authority, autonomy and outcome ownership • pruning legacy processes and misaligned projects • using EOS rocks that m...
Send us a text We share a practical path to scale from 200 to 400 doors without doubling payroll by prioritizing efficiency, vision, and systems. We outline incentives, the three-year vision, and a single source of truth for policies and processes so the team can win without constant owner intervention. • shifting from headcount growth to efficiency growth • incentives that turn milestones into shared wins • three-year vision for clarity and buy-in • outside perspective, coaching and peer ac...
Send us a text Feeling like the bottleneck in your own company? We dig into the hard truth most property management founders face: being great at starting things but lousy at finishing them, then hiding in firefighting to feel useful. Mark shares how “Who Not How” reframed his growth strategy, why he finally hired a COO, and what it’s like to invite someone strong enough to see the mess behind the curtain—and hold you accountable. We break down the task value ladder—ten-dollar, hundred-dolla...
Send us a text We challenge the myth that more software equals better operations and show why policy, process, and accountability outperform shiny tools. We share practical ways to document workflows, empower teams, build feedback loops, and use data to drive real outcomes. • defining the “shiny object” trap and why tools stall • framing problems before picking solutions • coaching and accountability as execution force multipliers • policy vs process and why separation matters • three questi...
Send us a text The best insights rarely happen in rows of chairs. They happen on the walks between sessions, over vendor booths, and at the dinners you were bold enough to join. We pull back the curtain on how to turn a big industry event into real leverage for your property management business—more relationships, better ideas, and a clear path to visible leadership. Tony and Mark dissect what truly matters at conferences: creating your own luck, embracing messy reps, and letting serendipity...
Send us a text What if the smartest way to grow your company is the same way you finish an ultramarathon in a storm? We take you inside a rain-soaked Moab 240 where swollen riverbeds, sticky mud, and a mountain lion sighting became catalysts for sharper thinking about leadership, systems, and pacing your business for the long haul. Tony breaks down the “forever pace” concept using heart-rate training, then maps it to the realities of property management: set your own cadence, ignore noisy com...
Send us a text What if on-time rent could become real buying power? We dive into a clean, consumer-friendly alternative to rent-to-own that helps residents earn equity credits without getting locked into a single property—and helps owners enjoy stronger retention, fewer vacancies, and better overall returns. Our Lease Equity Options model turns great payment behavior into credits residents can later apply toward purchasing any home through our brokerage, aligning incentives and making the pat...
Send us a text We trade rodeo stories for real strategy and dig into why maintenance is the biggest lever for trust, renewals, and owner ROI. We share ways to stop burdening owners with choices, celebrate savings, and turn boring statements into Wealth Builder reports. • rubbing shoulders as the real conference ROI • trust as the core promise in services • maintenance touchpoints as high-impact moments • recommendation-first repair communication • celebrating vendor savings to reframe costs ...
Send us a text Are your clients more than just account numbers or addresses in your property management system? The profound lessons from the Strategic PM Summit challenge us to see beyond the surface and understand the complex humanity of everyone we serve. When a tenant submits a maintenance request after a grueling 12-hour hospital shift where they may have lost a patient, or an owner nervously entrusts you with managing their life savings invested in a single rental property - these aren...
Send us a text Ever wonder why your property management business hits frustrating plateaus despite all your hard work? The answer might be hiding in your financials. In this enlightening conversation, Phil Mazur of The CFO Mission shares powerful insights on breaking through those invisible barriers through proper financial management. Drawing from nearly 25 years of financial expertise, including his time as CFO at Evernest, Phil reveals the critical mistakes property managers make when sca...
Send us a text What happens when property management entrepreneurs step away from the daily grind and immerse themselves in a transformative environment designed for deep connection and strategic thinking? Tony Cline and Mark Brower share their recent experiences at an exclusive mountain retreat that fundamentally changed how they approach their businesses. Unlike traditional industry conferences where surface-level networking dominates, this intimate gathering at 10,000 feet elevation in Ke...
Send us a text Could your property management growth strategy actually be sabotaging your profitability? We're tackling a radical idea that turns conventional PM wisdom on its head – focusing intensely on client retention rather than rapid acquisition. The numbers don't lie: a client who stays for 10+ years and engages in additional transactions generates 8-10 times more profit than one who churns after just a few years. We share the cautionary tale of a Phoenix PM company that added an impr...
Send us a text What if the key to property management success isn't adding more doors, but creating deeper relationships with the right clients? Tony Cline and Mark Brower challenge conventional wisdom about growth in property management with surprising mathematical insights about client retention and business value. The traditional model of chasing door count at all costs often leads to what Mark calls "high-stress, low-touch relationships" built on manipulation rather than trust. Instead, ...
Send us a text Sometimes the most meaningful adventures arise when everything falls apart. This candid conversation between Tony and Mark reveals what happened when they led 25 property managers on what was supposed to be a carefully planned Grand Canyon rim-to-rim hike, only to face a cascade of unexpected challenges. The adventure began with months of preparation as participants trained for what would be, for many, the most physically demanding challenge of their lives. Then came the curve...
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