Trust, Maintenance, And Owner Value - with Mark Brower
Description
We trade rodeo stories for real strategy and dig into why maintenance is the biggest lever for trust, renewals, and owner ROI. We share ways to stop burdening owners with choices, celebrate savings, and turn boring statements into Wealth Builder reports.
• rubbing shoulders as the real conference ROI
• trust as the core promise in services
• maintenance touchpoints as high-impact moments
• recommendation-first repair communication
• celebrating vendor savings to reframe costs
• transforming statements into Wealth Builder reports
• using AI where it speeds resolution
• linking maintenance speed to renewal rates
• turning abstract metrics into clear owner value
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