Campus Technology Insider

At National University, the role of the data officer has shifted from the capture and analysis of data to a broader focus on digital transformation. As the institution's chief digital officer, Alex Chimon leads both the digital and the data realms, with the strategic goal of improving student outcomes and the student experience. Chimon comes from a diverse background, driving digital strategy in industries such as healthcare, marketing, and food service before joining NU last year. We talked about NU's key digital transformation goals, how the worrisome capabilities of artificial intelligence will impact Dx efforts, overcoming fear of change, and more. Resource links: National University  Music: Mixkit Duration: 30 minutes Transcript

Growth in the cybersecurity industry is quickly outpacing the number of skilled workers available to fill the need, with estimates putting the global cybersecurity workforce gap at more than 3 million people. That shortage of IT talent is particularly acute in higher education, where salaries and benefits often can’t compete with the corporate sector. In light of those issues, the University of South Carolina Aiken recently found a creative way to staff a new security operations center — and give students hands-on cybersecurity training at the same time. We spoke with Ernest Pringle, vice chancellor for Information Technology and CIO at USC Aiken, about creating a student-led SOC, helping students put cybersecurity theory into practice, forging regional cybersecurity partnerships, and more. Resource links: How USC Aiken's CIO Used Regional Cybersecurity 'Buzz' to Launch a Student-Staffed Security Operations Center Music: Mixkit Duration: 29 minutes Transcript

Imagine a learning environment that, much like a Star Trek Holodeck, changes based on a user’s individual requirements. It understands the learner’s strengths and weaknesses, anticipates next steps, recommends the best learning content, moves at the learner’s pace, and removes unnecessary friction within the mechanics of learning. With today’s advancements in generative AI, that vision of personalized learning may not be far off from reality. We spoke with Dr. Kim Round, associate dean of the Western Governors University School of Education, about the potential of technologies like ChatGPT for learning, the need for AI literacy skills, why learning experience designers have a leg up on AI prompt engineering, and more. And get ready for more Star Trek references, because the parallels between AI and Sci Fi are futile to resist. Resource links: AI in Education: Will We Need Humans Anymore? (Campus Technology Insider podcast with Mark Schneider) Jill Watson at Georgia Tech National AI Institute for Adult Learning and Online Education Global Research Alliance for AI in Learning and Education Western Governors University Masters in Learning Experience Design and Educational Technology Music: Mixkit Duration: 31 minutes Transcript

Much has been made of plagiarism concerns around the use of ChatGPT in education, and there’s no doubt that generative AI technology will impact the role of writing both in higher education and in society in general. But as our guest Mark Warschauer points out, the use of AI for writing and communication presents an inherent contradiction: Those who can best write with AI will be those who can best write without it, because they’ll need to be able to write good prompts, evaluate the AI output, and edit the resulting text into a usable final product. Warschauer is a professor of education and informatics at the University of California, Irvine, and founder of UCI’s Digital Learning Lab. We talked about the potential of AI for teaching and learning, overcoming faculty skepticism about AI tools, research questions that should be asked about AI in education, and more. Resource links: ·      University of California, Irvine, Digital Learning Lab ·      Pens and Pixels  ·      Online Learning Research Center Music: Mixkit Duration: 26 minutes Transcript

ChatGPT is groundbreaking, but it’s also merely the first in what will likely be a series of innovations built on foundational developments in artificial intelligence, machine learning, and natural language processing that are going to change the world. Higher education is already feeling the impact of generative AI technology in terms of plagiarism and instructional design concerns, but these challenges also come with immense opportunities to personalize learning and streamline time-consuming tasks. We spoke with Mark Schneider, director of the U.S. Department of Education’s Institute of Education Sciences, about how AI is transforming education and the evolving role of humans in an AI-powered future. Resource links: U.S. Department of Education Institute of Education Sciences Blog post: Do We Need Humans Anymore? Meet MathGPT: a Chatbot Tutor Built Specific to a Math Textbook Music: Mixkit Duration: 26 minutes Transcript

Campus Technology recently published 14 technology predictions for the coming year, based on input from higher education and ed tech industry experts across the country. A key statement on that list was this: Digital accessibility will be central to an inclusive campus culture. As Brian Fodrey, assistant vice president for Business Innovation at Carnegie Mellon University, put it, “Campus leaders must be thinking about how we are preparing our respective communities to take a more proactive and comprehensive approach to removing barriers and promoting all aspects of digital equity…. Prioritizing digital accessibility practices in all aspects of campus operations and life creates a more supportive community and inclusive culture for all.” That focus on digital accessibility is central to instructional design practice at Colorado State University Global. As the nation’s first fully online, accredited nonprofit state university, CSU Global strives to achieve universal design standards in all of its programs, and to make courses accessible to a wide range of learners. We spoke with Associate Vice President of Digital Learning Andrea Butler and Director of Instructional Design Diona Hartwig about the importance of designing for accessibility from the start, ways to engage students in the online environment, and how inclusive design ultimately serves all students. Resource links: 14 Technology Predictions for Higher Education in 2023 2023 Tech Tactics in Education: Data and IT Security in the New Now Colorado State University Global Music: Mixkit Duration: 28 minutes Transcript

Earlier this year, Lumen Learning announced a partnership with Howard University to help develop equity-centered learning solutions for a new statistics course and platform. The goal: to develop more effective and culturally relevant courseware for minority and low-income students and improve outcomes in gateway courses. Howard faculty and students are providing feedback throughout the courseware development process, such as how specific courseware features might be used and best practices for supporting faculty in their courseware implementation. For this episode of the podcast, we spoke with Dr. Morris Thomas, assistant provost for digital and online learning and director of the Center for Excellence in Teaching, Learning & Assessment at Howard, and Kim Thanos, founder and CEO of Lumen Learning, about developing courseware with an equity-first perspective, giving students multiple pathways to success, building in support for faculty, and more. Resource links: Lumen Learning Partners with Howard U for Equitable Courseware Music: Mixkit Duration: 38 minutes Transcript

Ravi Pendse is passionate about data privacy. As vice president for information technology and chief information officer at the University of Michigan, he has worked to ensure that privacy is a part of every technology decision on campus. At the same time, he is committed to fostering a robust data culture that democratizes the use of data to inform decision-making. At the center of that culture is transparency: making sure students, faculty, and staff know exactly what types of data are collected, and how that data is stored, accessed, managed, and shared. In this episode of the podcast, we talk about creating a data-aware, privacy-aware ecosystem, data governance challenges, making data visible to students, and more. Resource links: University of Michigan ViziBLUE portal Educause 2020 Student Technology Report Music: Mixkit Duration: 33 minutes Transcript

As a predominately online institution geared toward serving adult students, University of Massachusetts Global is rethinking traditional models of education to embrace the flexibility and career relevance that working learners need. That means getting granular: unbundling courses or curricula into smaller modules that can be more accessible to busy students but also stack into credentials that will be meaningful to employers. We spoke with Dr. David Andrews, chancellor of UMass Global, about developing a new credentialing ecosystem, listening to student and industry needs, and the data infrastructure that can really support student success. Resource links: University of Massachusetts Global National Laboratory for Education Transformation Music: Mixkit Duration: 32 minutes Transcript

With higher education enrollment in decline, it’s more important than ever to break down barriers to student success — and for those who stop out, create clear pathways to re-entry and completion. What does that look like in practice? At Arizona State University Online, student success coaches cultivate deep relationships with students as individuals, get to know their unique life experiences and challenges, and leverage data to better understand the multitude of factors that can impact retention. For this episode of the podcast, we spoke with Nicolette Miller, senior director of student success initiatives at ASU Online, about her team’s student-centered approach and what institutions should be doing to help students reach the finish line of their education. Here’s our chat. Resource links: Arizona State University Online Music: Mixkit Duration: 25 minutes Transcript

It’s one thing to talk about innovation, but another thing to actually make it happen. Driving actual change is all about timing — having the right idea at the right moment, according to Phil Komarny, chief innovation officer at an institution known for innovation: Maryville University. And that moment is now: Komarny sees COVID as a catalyst for utilizing data to revolutionize higher education and the student experience. Here, we talk about the potential of verifiable credentials, why graduation should not be the end of a student’s learning journey, helping students make the most of their own data, and more. Resource links: Campus Technology Insider podcast interview with Maryville University President Mark Lombardi Campus Technology 2022 Digital Transformation Survey Apple “Ellie’s Data Auction” commercial Disruptor in Chief podcast Open Skills Network Music: Mixkit Duration: 34 minutes Transcript

What would a learning management system centered on culture and community look like? The United Negro College Fund hopes to answer that question with HBCUv, a new learning platform that aims to reshape the future of online education for historically Black colleges and universities. The organization has partnered with consultancy Deloitte Digital on the project, with the goal of providing best-in-class remote learning, community engagement and career pathways to students seeking an HBCU education. We spoke with Ed Smith-Lewis, VP of strategic partnerships and institutional programs at UNCF, and Nathan Young, head of strategy for Ethos at Deloitte Digital, about bringing the HBCU experience to an online environment, the defining characteristics of HBCUv and the equity-centered design process behind their work. Resource links: UNCF Building Shared Online Education Platform for HBCUs, with Focus on Culture and Community HCBUv Music: Mixkit Duration: 37 minutes Transcript

Southern New Hampshire University is well known for innovation in online learning, so it may surprise you to learn that prior to the pandemic, the institution had less than 100 employees working remotely, and had only just begun building out its remote work policies. Employee culture was largely reliant on working in a face-to-face environment. But in March 2020, the abrupt shift to fully remote work required a new approach to employee engagement. We spoke with Jennifer LaFountain, director of employee experience at SNHU, about how the institution is developing a culture that allows employees to feel connected no matter where they are located. Resource links: Southern New Hampshire University Music: Mixkit Duration: 34 minutes Transcript

Northampton Community College in Pennsylvania recently won an Instructional Technology Council award for excellence in e-learning, recognizing its Smart Apartment Learning Lab: a combination escape room and technology sandbox in which students can learn about the tech we take for granted in our everyday lives. Picture a homey space in which the walls literally have eyes — or rather cameras and other sensors, integrated into seemingly innocuous objects like picture frames, the refrigerator or even a robotic cat. We spoke with Beth Ritter-Guth, associate dean of online learning and educational technology at the college, to find out how the Learning Lab is engaging students, building digital literacy and providing valuable training in the job skills of the future. Resource links: Instructional Technology Council 2021 Awards for Excellence in eLearning Smart Apartment Learning Lab virtual tour Adding Escape Rooms to Your Online Course Contact Beth Ritter-Guth Music: Mixkit Duration: 30 minutes Transcript

One of the takeaways from this year’s Educause Horizon Report is that there’s likely no such thing as a return to normal: Many of the changes that higher education has undergone over the past couple of years are here to stay. At the same time, the trends, technologies and practices impacting teaching and learning have developed more depth, more nuance. For example, while hybrid learning was addressed broadly in last year’s report, this year the report drilled down into important facets such as hybrid learning spaces and professional development for hybrid teaching. To delve into the details of what’s on the horizon for higher ed in 2022, we spoke with Kathe Pelletier, director of Educause’s Teaching and Learning Program and co-author of the report. Resource links: 2022 Educause Horizon Report: Teaching and Learning Edition Educause Showcase: The Digital versus Brick-and-Mortar Balancing Game Campus Technology Leadership Summit: Building a Digital Transformation Strategy Music: Mixkit Duration: 39 minutes Transcript