In this episode of the Campus Technology Insider Podcast, Editor-in-Chief Rhea Kelly speaks with Scott Taylor, associate VP for Student Experience at Georgia Southern University. They discuss the use of AI and technology in improving student engagement and success. Scott shares insights on rethinking student support through mobile-based academic improvement plans, which drastically improved engagement rates. He also delves into the evolution of their AI-powered virtual assistant, GUS Bot, which has now become integral in providing 24/7 assistance to students. They highlight the importance of data integration and security in AI implementation, and Scott offers a glimpse into future AI capabilities that could revolutionize student support and success.

00:00 Introduction and Guest Welcome

00:31 Scott Taylor's Role and Initial Challenges

02:01 Adopting Technology for Student Engagement

02:59 AI and Proactive Student Support

04:22 Student Comfort with AI and Gus Bot

05:44 Implementing and Integrating AI Tools

07:34 Data Cleanup and Accuracy

12:09 Encouraging Student Engagement with AI

13:45 Mental Health Support and Workflow Planning

18:52 Ongoing AI Development and Future Prospects

27:30 Conclusion and Podcast Sign-off

Music: Mixkit

Duration: 28 minutes

Transcript