Care2Listen

In this episode of the Care to Listen podcast, Angel Leung, a registered nurse and founder of Baby Bean Consulting, shares her moving journey through personal loss to professional advocacy, highlighting the gaps in healthcare support for women facing pregnancy loss. Her story emphasizes the vital need for compassionate, individualized care and the critical role of healthcare workers' well-being in delivering effective support. Content Warning:  This audio episode contains some sensitive content, such as discussions of addiction, the ongoing opioid crisis, suicide, grieving, and loss. As such, we recommend that you listen to it with caution. Takeaways: Personal Experience as a Catalyst for Change: Angel's personal journey through recurrent pregnancy losses led her to establish Baby Bean Consulting, emphasizing the need for more supportive and personalized care for women experiencing miscarriage and pregnancy loss. Gaps in Healthcare Systems: The discussion illuminates the healthcare system's shortcomings in adequately supporting women through the challenges of pregnancy loss, underscoring the importance of advocacy and personalized care. The Importance of Mental and Self-Care for Healthcare Workers: Angel stresses the significance of self-care for healthcare professionals, advocating for a shift towards acknowledging and prioritizing their well-being to maintain the capacity to provide care for others. Financial Support for Seeking Help: Angel points out that many people might not realize that registered nursing care, such as the services provided by Baby Bean Consulting, can often be covered by extended health benefits, making support more accessible. The Power of Community and Shared Experiences: Angel's engagement with various communities and her experience speaking at events demonstrate the prevalence of pregnancy loss and the profound impact of having spaces for shared experiences and support. Time Stamps: 00:00 Introduction to the Podcast and Guest 00:28 Trigger Warning and Start of Season Two 00:40 Guest Introduction: Angel Leung 01:20 Angel's Background and Journey into Nursing 02:41 The Birth of Baby Bean Consulting 03:51 The Impact of Pregnancy Loss 04:21 Angel's Personal Experience with Pregnancy Loss 04:33 The Reality of Miscarriage Statistics 05:34 The Struggles of Navigating the Healthcare System 10:51 The Importance of Advocacy in Healthcare 11:36 The Role of Baby Bean Consulting 16:19 The Importance of Self-Care for Healthcare Workers 31:32 The Future of Baby Bean Consulting 36:51 The Importance of Language in Discussing Pregnancy Loss 42:55 Conclusion and Final Thoughts Resources: babybeanconsulting.ca Care to Speak | Care For Caregivers Phone Resources SafeCare BC: Your Mental Health Matters Bounceback (bouncebackbc.ca) This podcast is brought to you by:  Home | Care For Caregivers Care to Speak | Care For Caregivers Care2Listen Podcast | Care For Caregivers Home - SafeCare BC CMHA British Columbia – Mental Health for All

In this episode of the Care to Listen podcast, host Sean Burke speaks with Dr. Julia Smith about the impact of moral distress on healthcare workers and the structural changes required for support. Dr. Smith, a healthcare expert and researcher, shares valuable insights from her years of study on the role of women in healthcare, gender and health inequities, and the double or triple burden of care work faced by women. They touch upon the potential benefits of valuing care work and its essential contribution to society at the same level as other sectors. The episode emphasizes the need to address staffing crises, care work issues, and mental health challenges among healthcare workers through societal and structural changes, including increased mental health support for workers in the healthcare sector and more flexibility in work hours. While the lessons learned during the COVID-19 crisis were touched upon, the expectation is that these learnings will be used in addressing the current challenges of the health care sector. Content Warning:  This audio episode contains some sensitive content, such as discussions of addiction, the ongoing opioid crisis, suicide, grieving, and loss. As such, we recommend that you listen to it with caution. Takeaways: Impact of Moral Distress on Healthcare Workers: Dr. Smith highlights the profound impact of moral distress experienced by healthcare workers when they are unable to provide the care they feel is necessary due to structural constraints, emphasizing the need for systemic changes to address these issues. Gender and Health Inequities: The discussion brings attention to the role of women in healthcare, focusing on gender inequities and the disproportionate burden of care work shouldered by women, both professionally and at home. Value of Care Work: Both Sean and Dr. Smith discuss the societal need to reevaluate and elevate the value assigned to care work, recognizing its essential contribution to the overall functioning of society and the economy. Structural and Societal Changes: The conversation underscores the necessity for structural changes to support healthcare workers, including addressing staffing crises, increasing mental health support, and offering more flexible work arrangements to balance professional and caregiving responsibilities. Lessons from COVID-19: Reflecting on the COVID-19 crisis, Dr. Smith advocates for using the lessons learned to improve healthcare worker support and to avoid repeating past mistakes, stressing the importance of reflection and learning from this global event. Leadership and Decision-Making: The dialogue highlights the need for inclusive leadership and decision-making processes in healthcare settings, allowing for the voices of frontline workers to inform policies and practices, thereby reducing moral distress and enhancing worker well-being. Time Stamps: 00:00 Introduction to the Podcast and Guest 00:44 Dr. Julia Smith's Background and Expertise 02:51 The Impact of Moral Distress on Healthcare Workers 13:52 The Need for Structural Changes in Healthcare 18:06 The Role of Women in Healthcare and Gender Inequities 23:15 The Importance of Care Work and Its Value 41:59 The Future of Healthcare and Desired Changes Resources: Example Care to Speak | Care For Caregivers Phone Resources SafeCare BC: Your Mental Health Matters Bounceback (bouncebackbc.ca) Pacifica Treatment Centre Belkin House - The Salvation Army PHS PHS - Insite Maple Overdose Prevention Site Street Degree Peer Connect This podcast is brought to you by:  Home | Care For Caregivers Care to Speak | Care For Caregivers Care2Listen Podcast | Care For Caregivers Home - SafeCare BC CMHA British Columbia – Mental Health for All

In this edition of the Care2Listen podcast, British Columbia's Minister of Mental Health and Addictions, Jennifer Whiteside, provides further details about the Ministry's efforts to assist caregivers around the province.  This includes discussions on collaboration across ministries, the Overdose Public Health Emergency, and programs to address mental health issues in British Columbia. Content Warning:  This audio episode contains some sensitive content, such as discussions of addiction, the ongoing opioid crisis, suicide, grieving, and loss. As such, we recommend that you listen to it with caution. In this episode of the Care to Listen podcast, host Sean Burke engages in a broad conversation with the Honourable Jennifer Whiteside, the Minister of Mental Health and Addictions in British Columbia. Whiteside discusses her background as the former Minister of Education and Child Care and her role as the chief negotiator for the hospital employees union. She shares her perspective on the mental health challenges exposed by the pandemic, particularly in the healthcare sector, and the need for services to be integrated and seamless for patients. The discussion also covers British Columbia's recent decriminalization of certain drugs and the government’s focus on providing appropriate, culturally led mental health and addiction services for Indigenous communities. The complex nature of the ongoing toxic drug crisis is discussed along with strategies for prevention, treatment, care, and recovery that BC's Ministry of Mental Health and Addictions is working on. Timestamps: 00:00 Introduction and Guest Introduction 00:26 Guest's Journey into Politics and Mental Health Advocacy 01:35 Impact of COVID-19 on Mental Health and Healthcare Workers 02:54 Role of Ministry in Continuing Mental Health Programs 05:34 Collaboration with Other Ministries in Addressing Mental Health Issues 11:31 Challenges and Strategies in Addressing the Toxic Drug Crisis 18:23 Support for Healthcare Workers and Importance of Reaching Out 21:57 Indigenous-led Solutions in Mental Health 24:23 Long-term Vision and Strategy for Mental Health Care 28:32 Appreciation for Healthcare Workers and Encouragement for Self-Care 31:15 Conclusion and Final Remarks Resources:  Care to Speak | Care For Caregivers Phone Resources SafeCare BC: Your Mental Health Matters Bounceback (bouncebackbc.ca) This podcast is brought to you by:  Home | Care For Caregivers Care to Speak | Care For Caregivers Care2Listen Podcast | Care For Caregivers Home - SafeCare BC CMHA British Columbia – Mental Health for All

Jonathan Orr, a Provincial Crisis Intervention Specialist, opens up about his personal experiences with addiction, and shares how he has used his own experiences to support others and influence positive change. Time Stamps:  0:00 – Welcome and guest intro and background  0:18 – Land Acknowledgement   0:26 – Trigger warnings notification around: addiction, overdose, suicide, and trauma.  0:35 – Hello and guest self introduction  1:15 - Understanding through lived experience  2:20 - Residential treatment at Pacifica  2:50 - Embracing humanity and connection  3:40 - Living at the Belkin House, resistance and fears  4:40 - Struggle of finding housing  6:10 -  Working at Insite  6:15 - Trigger warning: Overdoses  6:25 - Start of the drug toxicity crisis and responding to the crisis with overdose prevention sites  9:00 - Aggression as a trauma response 10:20 - Importance of patience and kindness 12:12 - Peer support training program for peers by peers: Street Degree 13:30 - Training program by people with lived experience: Peer Connect 14:40 - Patience is key 15:50 - Including everyone in the conversation 17:20 - Bringing kindness to intersecting crises 19:45 - Small barriers 21:10 - Pushing healthcare workers beyond their limits 23:58 - No one is prepared for the toll this work takes 24:28 - Additional trauma and difficulty coping after stepping away 26:21 - Community care over self care 28:28 - Overlapping crises and stigma 32:35 - Recovery resources and supports available 35:05 - The power of choice and self determination  37:00 - Healthy coping mechanisms 44:00 - Advice for listeners 45:00  – Thank you and wrap up 45:20 – Outro  Resources:  Care to Speak | Care For Caregivers Phone Resources SafeCare BC: Your Mental Health Matters Bounceback (bouncebackbc.ca) Pacifica Treatment Centre Belkin House - The Salvation Army PHS PHS - Insite Maple Overdose Prevention Site Street Degree Peer Connect This podcast is brought to you by:  Home | Care For Caregivers Care to Speak | Care For Caregivers Care2Listen Podcast | Care For Caregivers Home - SafeCare BC CMHA British Columbia – Mental Health for All

Alyssa Pelletier, an Indigenous Mental Health and Substance Use Lead, shares her story as a Métis woman discussing Indigenous cultural safety in the healthcare system.  Time Stamps:  0:00 – Welcome and guest intro and background  0:15 – Land Acknowledgement   0:23 – Trigger warnings notification around:  Grief and loss, Indigenous cultural genocide and trauma, Indian hospitals and residential schools.  0:35 – Hello and guest self introduction  2:11 – Approach to work in mental health and substance use with compassionate lens  3:06 –Trigger warning: Loss of parents  3:58 – The support of community to lean on- Trigger warning: colonization and targeted trauma  4:50 – Traditional approach to substance use and mental health    5:28 – Self care vs collective care   6:38 – Prioritizing collective care at work     7:39 – In Plain Sight Report, looking at discrimination at work              Trigger warning: racism and discrimination    9:35 – Challenges for Indigenous health care workers 11:22 – Trigger warning: Indian hospital and residential school trauma  12:04 – Empathetic and informed approach based on history of Indigenous people in Canada 12:25 – Equitable care in marginalized populations – Trigger warning: discrimination 13:01 – Recognizing privilege and putting in the work to learn 13:47 – Cultural safety in health care    15:55 – Quadrants of the medicine wheel  17:15 – Supporting mental health of Indigenous colleagues   19:45 – What your work means to you – Trigger warning: loss of patient   23:20 – Having a connection with the people you lost 24:12 – Creating inclusive and culturally safe workplaces 26:02 – Changes that need to be made on a system level  27:10 – Prioritizing our health care workers  27:30 – Thank you and wrap up 27:55 – Outro  Resources:  Care to Speak | Care For Caregivers Phone Resources SafeCare BC: Your Mental Health Matters Bounceback BC College of Nurses & Midwives: Indigenous Cultural Safety, Cultural Humility, and Anti-racism Practice Standard Companion Guide & Videos Culturally Committed | Cultivating Culturally Safe Care Len Pierre Consulting: Podcast & Youtube Channel First Nations Health Authority: Cultural Safety and Humility Resources University of Alberta: Indigenous Canada free online course Two Spirit: Learning Hub and PHSA   Experiential Learning: Building Bridges through Understanding the Village: The Village Workshop Series Circle in a Box: Services (lenpierreconsulting.com) Indigeneyez - IndigenEYEZ – Empowering People – Strengthening CommUNITY Kairos Blanket Exercise: Kairos Blanket Exercise Land-based cultural tours for staff: Sto:lo Tourism (stolotourism.com) Organizational Transformation & Unlearning Anti-Indigenous Racism (workshop series): Facilitated Workshops — Nahanee Creative Consulting & Design Workshops | Shannon Beauchamp   Support for Indigenous Peoples:  Indigenous Health Liaisons, Fraser Health Authority: 1-866-766-6960 Indigenous Patient Navigators, Vancouver Coastal Health Authority: 1-877-875-1131 Indigenous Mental Health Liaisons, Fraser Health Authority First Nations Wellness Navigators in First Nations Health Authority Home - Hope for Wellness Helpline: 1-855-242-3310 Tsow Tun Le Lum: 1-888-403-3123 Indian Residential School Survivor Society: 1-800-721-0066 KUU-US Crisis Line Society: 1-800-588-8717 Métis Crisis Line 1-833-MetisBC: 1-833-638-4722 Home - Hope for Wellness Helpline: 1-855-242-3310 Kids Help Phone - Indigenous people can connect with an Indigenous volunteer crisis responder, when available, by messaging FIRST NATIONS, INUIT or METIS to 686868 for young people and 741741 for adults This podcast is brought to you by:  Home | Care For Caregivers Care to Speak | Care For Caregivers Care2Listen Podcast | Care For Caregivers Home - SafeCare BC CMHA British Columbia – Mental Health for All

Shannon shares her firsthand accounts of the importance of setting healthy boundaries in caregiving and the consequences that can arise when these boundaries are not established. Whether you're a caregiver or simply interested in understanding the challenges and rewards of caregiving, this episode provides a compassionate and informative perspective on a vital aspect of healthcare. Time Stamps:  0:00 – Welcome and guest intro and background  0:24 – Land Acknowledgement   0:32 – Trigger warnings notification around substance use, grief and loss of parent  0:40 – Hello and guest welcome  2:11 – New book – ‘Patient Doesn’t Come First You Do’  4:10 – Why healthcare? - Trigger warning: Substance abuse  6:00 – Being a family caregiver – Trigger warning: loss of parent (s)  8:05 – Boundaries in work – home life  10:18 – “Suck it up” mentality and asking for help  12:34 – Empathy is our superpower     15:05 – How we speak to ourselves matters 15:50 – The need to put yourself first  19:05 – Why is this the cultural norm? 20:35 – What steps can we take to make a change? 22:24 – Walk alongside the patient  23:18 – Finding the balance and setting boundaries   24:35 – Realistic boundary setting   28:00 – Paradigm shift in healthcare  30:48 – Why is there pushback?  34:01 – Conclusion and final thoughts  36:32 – Outro  Resources:  Care to Speak | Care For Caregivers Phone Resources SafeCare BC: Your Mental Health Matters Bounceback (bouncebackbc.ca) This podcast is brought to you by:  Home | Care For Caregivers Care to Speak | Care For Caregivers Care2Listen Podcast | Care For Caregivers Home - SafeCare BC CMHA British Columbia – Mental Health for All

Squamish Nation Elder, Florence Williams, shares her experience in the healthcare sector through storytelling to support the next generation of healthcare workers. Time Stamps:  0:00 – Welcome and intro  0:18 – Land Acknowledgement   0:26 – Trigger warnings notification around loss of patient and miscarriage    0:35 – Guest introduction and background  3:32 – Coming home  4:52 – Who are we?   7:40 – Feeling at home  9:57 – Acknowledge who we are and where we are from 11:11– Self care doesn’t have to be complicated 14:12 – Pressures of the system 18:00 – Our gifts  19:50 – Trigger Warning: miscarriage  22:56 – Gifts in the family are weakening  25:32 – Love languages in healthcare    28:00 – Understanding your audience and respecting them  29:00 – What information to collect  34:16 – Asking about race and ethnicity  37:19 – Respecting Indigenous patients  38:35 – Challenges in the healthcare sector  40:52 – Self esteem and taking care of yourself  41:35 – Walking alongside patients 41:50 – Trigger Warning: loss of patient  45:00 – In the big picture  47:00 – Wrap up  47:50 – Thank you to guest 48:00 – Conclusion Resources:  Care to Speak | Care For Caregivers Phone Resources SafeCare BC: Your Mental Health Matters Bounceback (bouncebackbc.ca) This podcast is brought to you by:  Home | Care For Caregivers Care to Speak | Care For Caregivers Care2Listen Podcast | Care For Caregivers Home - SafeCare BC CMHA British Columbia – Mental Health for All

Mikhail Nisenboym shares his story as an immigrant moving to Canada, talks about his mental health struggles while supporting a family, and the nuanced experience of being a man in a traditionally female dominated healthcare industry. Time Stamps:  0:00 – Welcome and intro  0:19 – Land Acknowledgement   0:27 – Trigger warnings notification around suicide, loss of patient and addiction   1:14 – Guest introduction and background  3:30 – Struggling to adjust as refugee  4:11 – Trigger warning: antisemitism and discrimination  5:12 – Being a male in a female dominated industry  7:10 – Getting started in healthcare    8:42 – Supporting family members with dementia  10:01 – Trigger warning: dealing with loss of patient  11:52 – Processing and dealing with grief   13:40 – Empathy for others 13:55 – Trigger warning: depression and addiction  16:30 – Why are you the way you are? 16:50 – Trigger Warning: addiction  18:27 – Personal relationship 20:16 – Trigger Warning: suicide  22:07 – How to move forward   22:40 -  Needed counselling  23:03 – Trigger Warning: loss and grief 24:10 – Battling depression  25:05 – Moving into the healthcare industry   26:08 – The need for counselling and supports   27:23 – Difficult relationship 27:58 – Trigger Warning: mental abuse   30:09 – Not having support at home but having to support others at work  31:20 – Moving forward finding love  32:47 – Ad – Care 2 Speak   33:06 – Dealing with a spinal injury  34:53 – Being on disability and other supports  36:15 – Mental health effects of spinal injury   36:43 – Trigger Warning: thoughts of suicide  37:45 – Depression from the pain   38:03 – Focusing on family and hope  39:16 – Supports during a difficult time  40:25 – Biggest piece of advice for men: Get Help! 41:20 – Ability to recognize you are not alone  42:15 – Encouraging men to share what you are going through  42:43 – Trigger Warning: Loss of patient  43:28 – Build up of issues over time 44:55 – Supports in place for health care workers 47:57 – Challenges for immigrants  49:30 – Challenges of the industry (meeting demands but understanding human element)  50:45 – Having to make difficult decisions at work  51:58 – Wrap up  52:30 – Thank you to guest 52:45 – Conclusion  Resources:  Care to Speak | Care For Caregivers Phone Resources SafeCare BC: Your Mental Health Matters Bounceback (bouncebackbc.ca) This podcast is brought to you by:  Home | Care For Caregivers Care to Speak | Care For Caregivers Care2Listen Podcast | Care For Caregivers Home - SafeCare BC CMHA British Columbia – Mental Health for All CheckingIn | Mental wellbeing for your workplace SafeCareBC.ca

Tonya Neufeld discusses the mental health challenges faced by healthcare workers and the necessary steps to create supportive and healthy work environments. Time Stamps:  0:03 – Welcome   0:15 – Goals of podcast series  0:23 – Ad for Care 2 Speak   0:50 – Trigger warnings notification around suicide and postpartum depression  1:00 – Land Acknowledgement   1:09 – Guest introduction   4:10 – Themes that come up from staff include: violence on the job, addictions and mental health   5:23 – Psychological safety in the workplace   5:59 – Trigger Warning:  Paranoia and Depression - Personal experience mental health crisis  7:42 – Treatment and medication side effects  8:23 – Mental health supports/CREST House   9:49 – Trigger Warning: Depression/Anxiety -Physical symptoms how mental health shows up 11:05 – Signs that things weren’t right 11:50 – Trigger Warning: Obsessive Compulsive – effects on personal life 12:25 – Returning to work and stigma around mental health 13:00 – Identifying supports at work 13:55 – Having a conversation and responding to questions 14:53 – Mental health awareness through storytelling  17:03 – Trigger Warning: Talk of Violence/Pre-natal depression 19:25 – Sharing how you are feeling with someone   20:30 – Supports in the workplace and resources  21:45 – Prioritize self care  23:07 - Navigating and overcoming conflict   25:50 – Have conversation with someone outside workplace, Care 2 Speak  27:06 – Stigma in the workplace  27:25 – Trigger Warning: Suicide  29:25 – Find someone who is empathetic with how you are feeling 30:03 – Trigger Warning: Suicide and Loss  31:37 – You are not alone and don’t suffer in silence  34:25 – Closing  Resources:  Care to Speak | Care For Caregivers Phone Resources SafeCare BC: Your Mental Health Matters Home and community care pocketbook | Violence in the workplace - SafeCare BC Bounceback (bouncebackbc.ca)

Bernard Piprah discusses the importance of wellbeing in healthcare and how the culture of being overworked and busy has been normalized in the industry, leading to stigma around prioritizing self-care. Time Stamps:  0:03 – Welcome   0:15 – Goals of podcast series  0:23 – Ad for Care to Speak   0:52 – Trigger warnings notification  1:00 – Land Acknowledgement   1:10 – Guest introduction   3:42 – What are the challenges healthcare workers are facing?  4:19 – Supporting patients with dementia and challenges both physical and mental  5:29 – Culture of well-being in healthcare settings  5:56 – What does counselling look like for healthcare workers that come to you?   6:45 – Exploring circumstances that prevent you from prioritizing well-being /Stigma  8:05 – Acknowledging its ok to not be okay  8:50 – Importance of starting from top of organization  9:51 – Understanding what self care is  11:45 – Culture and stigma at work 13:38 – Challenging the idea of being “tough” 14:41 – Rivalry between professions 16:25 – Not everyone will see things the same way  17:49 – Understanding your benefits and resources 19:37 – How we evolve and our values evolve  21:20 – Microaggressions in the workplace 25:17 – Tips/tools if a colleague approaches you for help 27:38 -  Care to Speak Line as resource  28:11 – Connection not comparison  29:06 – Closing  Resources:  Care to Speak | Care For Caregivers Phone Resources SafeCare BC: Your Mental Health Matters Dementia Care - SafeCare BC Home and community care pocketbook | Violence in the workplace - SafeCare BC This podcast is brought to you by:  Home | Care For Caregivers Care to Speak | Care For Caregivers

Kara Acheson is a healthcare practitioner with over 15 years of experience. She discusses the impacts of burnout in healthcare and the importance of ensuring that frontline workers have safe places to build mental wellness practices. TW: Loss of patient, postpartum depression Resources:  Care to Speak | Care For Caregivers Care for Caregivers: Recognizing Burnout  Care for Caregivers: Stress Strategies Phone Resources SafeCare BC: Your Mental Health Matters Time Stamps: 0:03 – Welcome  0:15 – Care to Listen intro 0:23 – Ad for Care to Speak  0:52 – Trigger warnings notification 1:01 – Land Acknowledgement  1:10 – Guest introduction  2:39 – Importance of safe spaces for mental health 4:16 – Recognition of challenges adding up 5:51 – Suppressing and avoiding our emotions  6:40 – Trigger Warning: Loss of patient 7:45 – Sharing your story now   8:23 – Workplace culture and supports 9:34 – Taking the time to access those supports 10:59 – What are my options at this time? 11:45 – Reminding myself why it’s important  12:13 – Stigma in the workplace   12:23 – Trigger Warning: Loss of patient  13:00 – Taking the time to process 13:50 – Providing staff opportunity and space for support 15:14 – Key take away messages  15:55 – Strategies that you use to prevent burnout  18:44 – Workplace dynamics of not taking the time 20:29 – Incivility in the workplace 22:03 – Demands of personal life  23:24 –Trigger Warning: Postpartum depression  25:34 – Extra supports available  26:10 – Asking for help/accessing support  27:22 – Learnings from your experience 27:58 – Trigger Warning: Loss in family  29:01 – Closing This podcast is brought to you by:  Home | Care For Caregivers Care to Speak | Care For Caregivers Care2Listen Podcast | Care For Caregivers Home - SafeCare BC CMHA British Columbia – Mental Health for All CheckingIn | Mental wellbeing for your workplace SafeCareBC.ca

Dr. Heather Cooke has more than 20 years’ experience working in dementia care, in both a front-line and research capacity. Heather’s work is supported by the Alzheimer Society of Canada, the Michael Smith Foundation for Health Research, and WorkSafeBC. During this episode Sean and Heather discuss the significance about the nature and impact of workplace incivility on staff well-being and care delivery. Resources: Civility Matters Toolkit - SafeCare BC Time Stamps: 0:02 - Welcome 0:22 - Land acknowledgement 0:39 - Guest introduction 3:24 – What is workplace civility? 4:18 – Impacts of workplace incivility in long term care settings 5:20 – System factors: gender lens 8:08 – Golden age of care – staffing shortage 9:03 – Toxic work environment 9:38 – Ad break – SafeCare BC 10:13 – How to mitigate incivility in the workplace 11:45 – Creating space for people to check in with one another 11:59 – Development of Civility Matters Toolkit 13:39 – Shift change can be a check in opportunity 15:33 – Care work is skilled teamwork 16:20 – Conditions of work are often the conditions of care 17:19 – What is the toolkit all about? 18:50 – Kindness card templates 19:50 – 11 scenarios 20:26 – Resources and videos with time stamps 21:35 – How the Toolkit can help 22:03 – We can change how we show up in the workplace 23:09 – Closing This podcast is brought to you by: Home | Care For Caregivers Care to Speak | Care For Caregivers Care2Listen Podcast | Care For Caregivers Home - SafeCare BC CMHA British Columbia – Mental Health for All CheckingIn | Mental wellbeing for your workplace SafeCareBC.ca

Summary: In this episode, Nancy Henderson, a dedicated nurse and harm reduction researcher, joins host Sean Burke to discuss the realities of the toxic drug crisis in Canada. Nancy shares insights from their journey from community nursing to frontline research, reflecting on the struggles of burnout and the critical role of safe supply. Together, they unpack the complex web of policies, personal impact, and community-driven solutions shaping the future of harm reduction. Nancy Henderson’s work embodies the resilience, advocacy, and personal commitment driving harm reduction forward. With a background in community nursing and a passion for policy reform, Nancy shares their journey addressing the overdose crisis, from the limits of individual care to systemic challenges in healthcare. This episode sheds light on the power of lived experience, the importance of compassionate care, and the potential for a safer future through innovative research and safe supply models. Content Warning: This episode includes discussions on sensitive topics, including substance use, the opioid crisis, and the personal impacts of burnout. We recommend listening with care. Takeaways: Safe Supply Saves Lives: Nancy emphasizes that safe supply programs are designed to reduce harm and prevent fatalities—not to enable addiction. Systemic Change is Essential: Transforming policies is key to creating long-term solutions in harm reduction and substance use support. Lived Experience Matters: Including the voices of those impacted leads to more compassionate, effective healthcare practices. Preventing Burnout: In challenging fields, prioritizing self-care and support systems is crucial for sustainability. Education and Public Awareness: Informing the public with evidence-based research can reshape perceptions and reduce stigma. Nancy Bio Nancy Henderson is a Vanier Scholar and PhD student with the University of Victoria School of Nursing, and a Research Assistant with the Canadian Institute for Substance Use Research. Nancy’s work as a community harm reduction nurse has led them to a variety of roles focused on working with the people most impacted by the housing and drug toxicity crises. Resources: Care to Speak | Care For Caregivers Phone Resources SafeCare BC: Your Mental Health Matters Bounceback (bouncebackbc.ca) This podcast is brought to you by:  Home | Care For Caregivers Care to Speak | Care For Caregivers Care2Listen Podcast | Care For Caregivers

Summary: In this episode, Emily Wyatt, a 2SLGBTQIA+ liaison nurse, shares their deeply personal journey of navigating healthcare as both a provider and a patient. From their own healing process to advocating for marginalized communities, Emily reflects on the emotional challenges and triumphs of creating safer spaces in healthcare for everyone. Emily Wyatt’s story is one of resilience, advocacy, and heart. As a 2SLGBTQIA+ liaison nurse, Emily opens up about their journey through nursing and the personal experiences that shaped their dedication to improving care for marginalized communities. They share the struggles of balancing their own well-being while helping others find safety and acceptance in the healthcare system. This episode offers a personal reflection on the impact of inclusive care, the importance of support networks, and how we can all play a part in creating a more compassionate healthcare environment.  Content Warning: This episode includes discussions about sensitive topics, including self-harm, suicide ideation, substance use, and depression. We recommend listening with care. Chapters: 00:01:20 - Introduction to Emily Wyatt and Their Role as a 2SLGBTQIA+ Liaison Nurse 00:03:13 - Recognizing Gaps in 2SLGBTQIA+ Healthcare and Patient Care 00:06:11 - Emily’s Personal Story: Transition, Nursing, and Medical Challenges 00:09:12 - The Role of Nursing Education in Emily’s Healing Journey 00:17:10 - Navigating Work, Burnout, and the COVID-19 Pandemic 00:26:42 - Creating and Expanding the 2SLGBTQIA+ Liaison Nurse Role Takeaways: Inclusive Care Matters: Emily Wyatt highlights the critical need for creating healthcare environments that are safe, respectful, and inclusive, especially for 2SLGBTQIA+ patients, to improve overall care quality. Lived Experience Enhances Patient Care: Emily’s personal journey as a member of the 2SLGBTQIA+ community demonstrates how lived experience can bring deeper empathy and more effective advocacy in healthcare. Support Networks Are Essential: Emily underscores the importance of strong support systems, both for patients navigating the healthcare system and for healthcare professionals managing their well-being. Preventing Burnout is Critical: Emily’s experience during the COVID-19 pandemic highlights the importance of setting boundaries and prioritizing self-care to avoid burnout in high-stress healthcare environments. Allyship Transforms Healthcare: Emily stresses the role of allyship, urging healthcare providers to actively listen to and support their 2SLGBTQIA+ colleagues and patients, fostering a more equitable and safe healthcare system. Resources: Care to Speak | Care For Caregivers Phone Resources SafeCare BC: Your Mental Health Matters Bounceback (bouncebackbc.ca) This podcast is brought to you by:  Home | Care For Caregivers Care to Speak | Care For Caregivers Care2Listen Podcast | Care For Caregivers

In this episode, Dr. Julie Wilson shares her journey of becoming a physician, building Terranova Medical Clinics, and redefining the future of primary care in British Columbia. From the challenges of establishing a business while managing personal health struggles to creating a unique workplace culture that prioritizes physician well-being, Dr. Wilson gives a firsthand account of the evolving healthcare landscape. She also offers insights into the growing need for collaborative healthcare models and the recruitment challenges within family medicine. Whether you’re a healthcare professional or interested in the future of primary care, this episode is filled with valuable lessons on resilience, leadership, and innovation in medicine. Summary: In this episode of the Care to Listen podcast, host Sean Burke sits down with Dr. Julie Wilson, a visionary family physician and co-founder of Terranova Medical Clinics. Dr. Wilson shares her remarkable journey, from navigating IVF and parenthood to reshaping the primary care landscape in British Columbia. Listen as she discusses creating a modern healthcare model, the challenges of building a business, and the importance of balancing patient care with innovative workplace culture. Tune in to learn how Dr. Wilson is leading a new wave of healthcare transformation, inspiring the next generation of physicians, and enhancing the patient experience in BC. Content Warning: This episode contains sensitive discussions, including topics such as fertility challenges, IVF, health complications, and personal illness. We recommend listening with care. Takeaways: Workplace Culture Matters: Dr. Wilson emphasizes creating a supportive, flexible, and positive work environment for physicians to reduce burnout and improve patient care. Collaboration is Key: By building a team-oriented clinic with allied healthcare professionals, Dr. Wilson shows that a collaborative approach can enhance patient care and streamline operations. Innovation in Healthcare: Dr. Wilson’s success in introducing new healthcare models shows that thinking outside the box can lead to significant improvements in healthcare delivery. Resilience in the Face of Challenges: Whether dealing with personal health struggles or the complexities of running a business, resilience and adaptability are essential in overcoming obstacles. Hope for the Future: Dr. Wilson is optimistic about the future of primary care, with more opportunities for doctors and patients as healthcare models evolve. Chapters: 00:00 - Introduction to Dr. Julie Wilson and Her Clinic 05:00 - Building a Collaborative and Innovative Healthcare Model 12:00 - Balancing Parenthood, IVF, and Career 17:00 - Creating a Supportive Workplace for Physicians 26:00 - The Future of Primary Care in BC 31:00 - Advice for New Doctors Resources: Care to Speak | Care For Caregivers Phone Resources SafeCare BC: Your Mental Health Matters Bounceback (bouncebackbc.ca) This podcast is brought to you by:  Home | Care For Caregivers Care to Speak | Care For Caregivers Care2Listen Podcast | Care For Caregivers