Claim OwnershipDocMentation Podcast
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© 2025 DocMentation Podcast
Description
Mentation - the process of using your mind to consider something carefully.
In other words – thinking!
This podcast will give you give you something to think about.
Motivational thoughts, inspirational stories, audiobook narrations, voiceovers and 'how to' stuff.
I hope you find it fun, interesting and inspirational, or at least one of these.
37 Episodes
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Send us a text Most businesses only hear from about 4% of unhappy customers. That means the vast majority of people just walk away silently. So if you’re smart, you’ll make it easy for people to complain. Because every complaint you get isn’t a problem—it’s an opportunity to grow. After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helping clie...
Send us a text When your team feels empowered to make decisions—and knows you’ll back them—they gain confidence. They stop waiting for direction. They start taking ownership. And for you? That means less firefighting, more leading. After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helping clients worldwide grow their businesses through semina...
Send us a text Building a successful team is tough and it doesn’t happen overnight. It’s nothing to do with luck, just thinking and working smart with your team. After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helping clients worldwide grow their businesses through seminars and workshops in sales, leadership, and staff motivation. He has be...
Send us a text Trust is always a two-way street, but it has to start somewhere. So, whether you’re leading a team or dealing with clients—why not let it start with you? After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helping clients worldwide grow their businesses through seminars and workshops in sales, leadership, and staff motivation. He...
Send us a text Traditional management styles rarely encourage employees to think for themselves. That was true when I started work in the “bad old days,” and it’s still alive in many organisations today. I see it often: the culture of “I’m the boss, I tell you what to do, and you don’t question it.” But the best managers don’t operate that way. They hire people who think. They look for individuals with their own ideas—people who ask questions, challenge assumptions, and push for better ways o...
Send us a text Want to know what can really frustrate your customers—or worse, make them feel stupid? It’s jargon. And this applies to both your external customers and the people you work with every day. Jargon confuses, alienates, and often sounds patronising. If your goal is to help people understand, use your product or service, come back for more, and maybe even recommend you to others—then ditch the buzzwords. After an initial career as an engineer, Alan moved into sales and ...
Send us a text Have you ever been fishing? I'm not a fan myself but I'm sure that you understand the basic principle. You attach a piece of bait to a hook and dangle in the water. What then happens is that some unsuspecting fish comes along, bites the bait, ends up on the hook, and you reel it in. Of course, you're not a fish, but other people, difficult people, will try to get you on the line, they'll try to hook you. This is stressful for you and potentially inhibits your abilit...
Send us a text Do you like something for free or at a much lower cost than expected? The answer has to be yes, most of us love a bargain. But don’t you just get a little bit suspicious sometimes when presented with such great offers. ‘What’s the catch?’ is the question. After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helpi...
Send us a text Many motivational speakers and self-help books will tell you that you must have goals. I’ve even advocated goal setting myself in the past. You write down your goals and detail them for family life, friends, finances, career, recreation, health, learning, education and your spiritual life. However, I've now come to the conclusion that successful people with strong self-belief don't do goal setting in this way - why? - Because their too busy doing what they need to d...
Send us a text I have found the answer to eternal life. Well maybe not eternal, but certainly a long one. A report in American Psychologist states that: Smiling and being agreeable influences the length of people’s lives in a positive way – Wow! After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helping clients worldwide grow their busin...
Send us a text Do you remember how you felt after your last interaction with another person, either on the phone or face to face? That person; it could have been a customer, a colleague, a salesperson, a friend or even a member of your family. Did they make you feel good, uplifted and more positive? Did they leave you feeling neutral? Or did they make you feel down and more negative? After an initial career as an engineer, Alan moved into sales and management in engine...
Send us a text They say that the farther up the management tree you go in any organisation, the less bits of paper you’ll find on a manager’s desk. The guys at the bottom of the tree are buried in the stuff and the manager has a nice clear desk. As a manager you need to ensure that you’re not doing any tasks that you don’t really need to. There’s one saying that many managers should pay some attention to – ‘Only do it if only you can do it.’ After an initial career as an engineer,...
Send us a text Martin Luther's early life set the stage for the radical transformation that would later reshape Christianity. Born into a world of religious and political turbulence, he grew up under the influence of strict parental discipline and an educational system steeped in medieval Catholic theology. His decision to enter monastic life was driven by a desperate search for spiritual security, yet his experiences as a monk only deepened his inner turmoil. After an initial career as...
Send us a text When someone asks you to do something, sometimes the answer is ‘No’. Of course, it’s how you say ‘No’ that matters. After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helping clients worldwide grow their businesses through seminars and workshops in sales, leadership, and staff motivation. He has been working as a Voiceover...
Send us a text Have you ever listened to a speech or a presentation and wondered what on earth the person was talking about? Or even read something and again ask yourself what it all means? It can sometimes have the effect of making you feel extremely stupid, or is that just me? In any communication it’s important to use every day words, small sentences and small paragraphs, if writing. And avoid the use of acronyms, buzz words and jargon. It’s not about treating the other person like an idio...
Send us a text Don’t you just hate it when things go wrong? You have an angry customer to deal with who’s been let down by some aspect of your product or service. It may even be an internal customer, a colleague or even one of your team who’s unhappy with your service to them. Don’t panic! This is a fantastic opportunity to show just how good your customer service really is. After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer indus...
Send us a text If you want to have good rapport with other people, be they customers, colleagues or friends; treat them the way they want to be treated. After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own business in 1992 as a Motivational Speaker and Author, helping clients worldwide grow their businesses through seminars and workshops in sales, leadership, and staff motivation. He has been workin...
Send us a text Who are the most important people to your business? You might say your employees, or you might say - customers. I believe that your employees are the most important, because without them, you won’t have any customers. So why do so many organizations employ people in customer service jobs who shouldn’t be dealing with customers? After an initial career as an engineer, Alan moved into sales and management in engineering supplies and the beer industry. He then started his own busi...
Send us a text One of the biggest fears for humans is the fear of rejection and we'll do almost anything to avoid it. It stops people making speeches, contacting customers, asking for the order, or even asking someone out on a date. Successful people feel the fear of rejection but they don't allow it to paralyse them. They take action even although they feel uncomfortable. And of course, the more you do it the less uncomfortable you feel. After an initial career as an engineer,...
Send us a text What exactly are ‘soft skills’? Do they include the skill to answer the phone in a warm and friendly manner? Or perhaps deal with a difficult customer and help them to get what they want. Maybe even sell the customer a product or service. Perhaps for managers they include the ability to listen to their employees, and to empathise with their situation. And to give feedback that reinforces good behaviour, or changes not so good behaviour Well, in my book, there is nothing s...
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