Drivetime

AI is everywhere, but how do you move beyond the hype and start using it in a way that delivers real value? In this episode of Drivetime, Jacqui sits down with Caz Moore, AI Centre of Excellence Director at Keyloop, to explore what it takes to build a practical, people-focused AI strategy. From creating AI evangelist networks and measuring ROI to managing governance, change and adoption, Caz shares the lessons she's learned from helping embed AI across the business.The conversation tackles some of the biggest questions facing organisations today: Will AI replace jobs? How do you use it responsibly? And where should you start if you're feeling overwhelmed by the pace of change? Along the way, Caz shares her favourite AI use cases, explains & discusses the importance of AI literacy, and offers practical advice for leaders looking to drive innovation without losing sight of the human element.Drivetime is the global auto tech podcast powered by Keyloop. Hosted on Acast. See acast.com/privacy for more information.

It’s time for a gear change as Thomas Møller Sørensen, Director of DI Automotive, Denmark's dealer association, returns to reflect on some of the biggest themes shaping automotive retail.  Thomas explains why the pace of change facing dealers today is unlike anything the industry has experienced before. From electrification and connected vehicles to changing customer expectations and new forms of competition, retailers are being challenged to rethink business models that have remained largely unchanged for decades. The conversation explores why the automotive sector is shifting from being product-focused to service-focused, how dealers can unlock new opportunities through data, technology and aftersales, and why total cost of ownership is becoming more important than sticker price when discussing EVs with customers. Thomas also shares lessons from industry study trips to the US and China, discusses emerging opportunities around batteries, vehicle-to-grid technology and circularity, and explains why dealer groups must prepare for a future where efficiency and productivity are more important than ever. Plus, Thomas reveals the American road trip that never happened, his dream Cadillac Escalade rental, and why Britpop classics from Pulp, Suede and Radiohead would be on the playlist. Drivetime is the global auto tech podcast powered by Keyloop Hosted on Acast. See acast.com/privacy for more information.

Denmark has become one of the world's leading EV markets, with more than 90% of private new car sales now electric. But what happens when the transition becomes reality?In this episode of Drivetime, Jacqui travels to Denmark to speak with Thomas Møller Sørensen, Director of DI Automotive, the organisation representing Denmark's automotive retailers. Together they explore what dealers can learn from one of the most advanced EV markets in Europe. Thomas explains why Denmark and Norway have become the "canaries in the mine" for the EV transition, how dealers are adapting to shrinking new car margins, and why aftersales, data and customer retention will define the next era of automotive retail.They discuss:- How dealers are using used EV imports to create new revenue streams- The growing opportunity in crash repair and battery services- How AI and data can help retailers unlock missed revenue opportunities- Why dealers need access to their own data- Why Thomas believes dealer networks are here to stayAnd much more.If you're trying to understand where automotive retail is heading next, Denmark offers a glimpse into the future.Drivetime is the global auto tech podcast powered by Keyloop. Hosted on Acast. See acast.com/privacy for more information.

In this gear change episode of Drivetime, Jacqui is joined once again by legal experts Peter Jaari and Mikko Koskinen from Lexia Attorneys to explore the practical realities of consumer law and AI regulation in automotive retail. Peter shares advice for retailers selling used vehicles, highlighting the importance of transparency, managing customer expectations, and responding quickly when issues arise. Good customer service, he argues, can prevent small complaints from becoming major disputes.Mikko demystifies the EU AI Act, explaining the difference between high-risk and low-risk AI systems, and why organisations must maintain human oversight in areas such as recruitment and credit assessments. The discussion also tackles common misconceptions around AI and consumer protection, before turning to a topic both guests believe will remain critical in the future: human connection. As technology continues to evolve, trust, relationships and personal service may become the biggest differentiators of all.Drivetime is the global auto tech podcast powered by Keyloop. Hosted on Acast. See acast.com/privacy for more information.

What does the EU AI Act mean for automotive retailers? And how can dealers balance growing consumer expectations with increasing regulatory scrutiny? In this episode of Drivetime, we’re joined by Peter Jaari and Mikko Koskinen from Lexia Attorneys to explore two of the biggest legal and operational challenges facing automotive retail today: consumer protection and artificial intelligence. The conversation covers the realities of used vehicle disputes, why transparency is becoming increasingly important in the sales process, and how retailers can better protect themselves through improved documentation and communication.The discussion also dives into the EU AI Act, unpacking what dealers, OEMs and lenders need to know about AI-generated content, customer data, chatbot transparency and high-risk use cases such as finance and recruitment. A practical and timely discussion on regulation, risk and responsible innovation in automotive retail.Drivetime is the global auto tech podcast powered by Keyloop. Hosted on Acast. See acast.com/privacy for more information.