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FANCENTRIC - Return to Work, Play and Spectate
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FANCENTRIC - Return to Work, Play and Spectate

Author: Christopher J. Kinnan

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Established as a result of the global pandemic in 2020. the Innovation Institute for Fan Experience, is building a global alliance to lead the NEXT great leap forward in fan experience — one steeped in health, safety, security, and service. . Our FANCENTRIC Podcast Series explores topics about the sports and entertainment industry that should interest all fans. Our guests include visionary industry thought leaders, advanced practitioners, authors, technologists, and fans from around the world.We are bound together by passion and the incomparable skills of visionary thought leaders throughout the international community. Along with our technical and subject matter experts, we discuss new ways to change the world’s sports and entertainment fan experience for the better.
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COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDAN IIFX VIRTUAL TOWN HALL EVENT Recorded on 15 December 2021On Wednesday, December 15, 2021, the Innovation Institute for Fan Experience (IIFX) hosted a Virtual Town Hall titled “What is Going on with Fan Behavior? Challenges and Solutions.” Leading executives who are successfully producing live events answered questions posed by those attending the event, sharing their insights and some of their best processes and technology practices. Watch the video to learn how they are creating a safe and secure experience resulting in increased fan participation and revenue.  The Virtual Town Hall event is sponsored by Respondology, a company of 20+ year digital veterans dedicated to making a positive impact through technology by “doing something about the hate and damage produced by people hiding behind the anonymity of social media.”Fan-related incidents at the Astroworld Festival, EUROS 2020, and a myriad of college and professional sporting events is challenging the best event plans. The town hall is part of IIFX's FANCENTRIC series of podcasts and forums.  FANCENTRIC productions feature visionary industry thought leaders, advanced practitioners, academics, authors, technologists, and fans from around the world.The Virtual Town Hall panel included:Sean Patterson, Assistant Chief of Police, University of TennesseeJim Mercurio, Executive Vice President and GM, San Francisco 49ers/Levi Stadium; IIFX Distinguished FellowProfessor Chris Kemp, CEO of Mind Over Matter Consultancy Ltd and IIFX AdvisorVince DiGennaro, Director of Strategic Accounts, BEST Crowd ManagementShaun West, Associate Vice President and Head of Team and Arena Security, Nation Basketball AssociationMario Coutinho, President of the Stadium Managers Association; Vice President of Stadium Operations and Security, Toronto Blue Jays; IIFX Distinguished FellowEileen Williams, Safety Officer, Tottenham Hotspur Stadium; IIFX Distinguished FellowTimothy Frederick, Police Sergeant, Las Vegas Metropolitan Police Department, Events Planning SectionLou Barani, Global Terrorism Risk Consultant, AIGMark McCourt, author of “Snow Day: Lessons in Leadership and Resilience from Crisis and Mass Casualty Events“ moderated the virtual town hall.
COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDFuture of Robots in the Sports & Entertainment IndustryFANCENTRIC Podcast Episode 4Join Dr. Lou and Dr. Travis Deyle, Co-Founder and CEO of Cobalt Robotics, a company that applies artificial intelligence and robotic automation to handle mundane, important tasks, as they discuss the future of robotics in the sports and entertainment industry.  Artificial intelligence and robotics will be a big part of the future fan experience at sports and entertainment events.   The Innovation Institute for Fan Experience, is building a global alliance to lead the NEXT great leap forward in fan experience — one steeped in health, safety, security, and service. Our FANCENTRIC Podcast Series explores topics about the sports and entertainment industry that should interest all fans.  Our guests include visionary industry thought leaders, advanced practitioners, authors, technologists, and fans from around the world.Join us as we discuss new ways to change the world’s sports and entertainment fan experience for the better.
Esports rEvolution

Esports rEvolution

2021-11-1425:00

COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDEsports rEvolutionFANCENTRIC Podcast Episode 3Join Dr. Lou and Matt Payne, Founder of Inner Circle, a consulting firm specializing in Security and Crisis Management, as they discuss the revolution taking place in the $3.5 billion (and growing) Esports industry.   The Innovation Institute for Fan Experience, is building a global alliance to lead the NEXT great leap forward in fan experience — one steeped in health, safety, security, and service. Our FANCENTRIC Podcast Series explores topics about the sports and entertainment industry that should interest all fans.  Our guests include visionary industry thought leaders, advanced practitioners, authors, technologists, and fans from around the world.Join us as we discuss new ways to change the world’s sports and entertainment fan experience for the better.
COVID Health Playbook

COVID Health Playbook

2021-11-1427:32

COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDCOVID Health PlaybookFANCENTRIC Podcast Episode 2Join Dr. Lou and Dr. Til Jolly, Chairman of IIFX's Medical Advisory Board and the Chief Medical Officer for Aveshka as they discuss the latest on vaccines, testing, monoclonal infusion, new therapeutics and their role in the sports and entertainment industry.   The duo also address youth sports and vaccinations.The Innovation Institute for Fan Experience, is building a global alliance to lead the NEXT great leap forward in fan experience — one steeped in health, safety, security, and service. Our FANCENTRIC Podcast Series explores topics about the sports and entertainment industry that should interest all fans.  Our guests include visionary industry thought leaders, advanced practitioners, authors, technologists, and fans from around the world.Join us as we discuss new ways to change the world’s sports and entertainment fan experience for the better.
COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDFANCENTRIC 01-2021Join Dr. Lou and Eileen Williams, the Senior Safety Officer at Tottenham Hotspur Stadium in the United Kingdom as they discuss whether sports safety and security has changed as a result of the Covid-19 pandemic.The Innovation Institute for Fan Experience, is building a global alliance to lead the NEXT great leap forward in fan experience — one steeped in health, safety, security, and service. Our FANCENTRIC Podcast Series explores topics about the sports and entertainment industry that should interest all fans.  Our guests include visionary industry thought leaders, advanced practitioners, authors, technologists, and fans from around the world.Join us as we discuss new ways to change the world’s sports and entertainment fan experience for the better.
COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDSession 1The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities. The virtual summit featured an impressive array of diverse professionals in high school activities and interscholastic athletics and other agencies focusing on the preparation for the return of interscholastic athletics and after school activities. They focused on the common challenges of adapting and innovating health safety, security, operations, and management into a possible new management paradigm. The Summit agenda brought together thought leaders, decision-makers, and innovators to address critical issues for reopening their school activities and interscholastic athletic events in the fall of 2021. Leading practitioners presented the most pressing challenges and provided first -hand observations and best practices.Panelists:Kevin Wren, School Safety Advocate, A3 CommunicationsDr. Lou Marciani, Director and Co-Founder, Innovation Institute for Fan Experience
COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDSession 2The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities. The virtual summit featured an impressive array of diverse professionals in high school activities and interscholastic athletics and other agencies focusing on the preparation for the return of interscholastic athletics and after school activities. They focused on the common challenges of adapting and innovating health safety, security, operations, and management into a possible new management paradigm. The Summit agenda brought together thought leaders, decision-makers, and innovators to address critical issues for reopening their school activities and interscholastic athletic events in the fall of 2021. Leading practitioners presented the most pressing challenges and provided first -hand observations and best practices.Panelists:Nancy Beatty, Athletic Director, Providence Day - Charlotte, North CarolinaLamont Dodson, Police Captain, Cleveland Municipal School District - Cleveland OhioTom Gladney, Athletic Director, Biloxi High School - Biloxi, MississippiJennifer Serran, Risk Management Specialist Folsom Cordova Unified School District Rancho Cordova, CADr. Lou Marciani, Director and Co-Founder, Innovation Institute for Fan Experience
COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDSession 3The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities. The virtual summit featured an impressive array of diverse professionals in high school activities and interscholastic athletics and other agencies focusing on the preparation for the return of interscholastic athletics and after school activities. They focused on the common challenges of adapting and innovating health safety, security, operations, and management into a possible new management paradigm. The Summit agenda brought together thought leaders, decision-makers, and innovators to address critical issues for reopening their school activities and interscholastic athletic events in the fall of 2021. Leading practitioners presented the most pressing challenges and provided first -hand observations and best practices.Panelists:Tom McDermott, CEIA USAKevin Wren, School Safety Advocate, A3 CommunicationsGuy Grace, IIFX, Facilitator
COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDSession 7The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities. The virtual summit featured an impressive array of diverse professionals in high school activities and interscholastic athletics and other agencies focusing on the preparation for the return of interscholastic athletics and after school activities. They focused on the common challenges of adapting and innovating health safety, security, operations, and management into a possible new management paradigm. The Summit agenda brought together thought leaders, decision-makers, and innovators to address critical issues for reopening their school activities and interscholastic athletic events in the fall of 2021. Leading practitioners presented the most pressing challenges and provided first -hand observations and best practices.Panelists:Dr. Timothy A. McGuine, Department of Orthopedics and Rehabilitation, Sports Medicine University of Wisconsin, School of Medicine and Public HealthDr. Til. Jolly, Chief Medical Officer, Aveshka, Inc. and Chair, Medical Advisory Board, IIFX
COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDSession 8The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities. The virtual summit featured an impressive array of diverse professionals in high school activities and interscholastic athletics and other agencies focusing on the preparation for the return of interscholastic athletics and after school activities. They focused on the common challenges of adapting and innovating health safety, security, operations, and management into a possible new management paradigm. The Summit agenda brought together thought leaders, decision-makers, and innovators to address critical issues for reopening their school activities and interscholastic athletic events in the fall of 2021. Leading practitioners presented the most pressing challenges and provided first -hand observations and best practices.Host: Christopher Kinnan, Associate Director and Co-Founder, Innovation Institute for Fan Experience, FacilitatorPanelists:Andre Walker, Athletic Director Houston ISD, Houston, TexasLance Carter, Assistant Athletic Director, Katy ISD, Katy, TexasTom McDermott, CEIA USAJudy Miller, Director of Risk Management and Environmental Safety, Perris Union High School, Perris, California
COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDSession 9The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities.The virtual summit featured an impressive array of diverse professionals in high school activities and interscholastic athletics and other agencies focusing on the preparation for the return of interscholastic athletics and after school activities. They focused on the common challenges of adapting and innovating health safety, security, operations, and management into a possible new management paradigm.The Summit agenda brought together thought leaders, decision-makers, and innovators to address critical issues for reopening their school activities and interscholastic athletic events in the fall of 2021. Leading practitioners presented the most pressing challenges and provided first -hand observations and best practices.Host: Dr. Lou Marciani, Director and Co-Founder of IIFXPanelists:Larry Johnson, Assistant Superintendent of Schools/Ex. Director of Public Safety Grand Rapids Public Schools Grand Rapids, MichiganDr. James Hanna, Superintendent Rossville Consolidated School District Lafayette, IndianaDr. Kechia Rowles, Athletic Director, Rockdale County Public Schools, Conyers, GeorgiaDr. Jeffrey Sullivan, Director of Systemwide Athletics Montgomery County Public Schools Montgomery, Maryland
COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDSession 5The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities. The virtual summit featured an impressive array of diverse professionals in high school activities and interscholastic athletics and other agencies focusing on the preparation for the return of interscholastic athletics and after school activities. They focused on the common challenges of adapting and innovating health safety, security, operations, and management into a possible new management paradigm. The Summit agenda brought together thought leaders, decision-makers, and innovators to address critical issues for reopening their school activities and interscholastic athletic events in the fall of 2021. Leading practitioners presented the most pressing challenges and provided first -hand observations and best practices.Host: Christopher Kinnan, Associate Director and Co-Founder, Innovation Institute for Fan Experience, FacilitatorPanelists:Robby Ball, Coordinator, Educational Support Services, Safety and Security Hurst-Euless Bedford ISD Bedford, TexasJennifer Frazier, Director of Athletics McKinney ISD McKinney, Texas
COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVEDSession 6The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities.The virtual summit featured an impressive array of diverse professionals in high school activities and interscholastic athletics and other agencies focusing on the preparation for the return of interscholastic athletics and after school activities. They focused on the common challenges of adapting and innovating health safety, security, operations, and management into a possible new management paradigm.The Summit agenda brought together thought leaders, decision-makers, and innovators to address critical issues for reopening their school activities and interscholastic athletic events in the fall of 2021. Leading practitioners presented the most pressing challenges and provided first -hand observations and best practices.Host: Dr. Lou Marciani, Director and Co-Founder of IIFXPanelists:Glenzetta Hall, Professional Counselor (LPC)Debbie Grace, School PsychologistDr. Til. Jolly, Chief Medical Officer, Aveshka, Inc. and Chair, Medical Advisory Board, IIFX
COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDThis IIFX webinar with Babel Street illuminates the trending behavior and tactics of users across the vast data landscape online. While traditional social media platforms like Twitter, Instagram and Facebook will continue to be popular platforms of interest for sports chatter, this Webinar will also highlight the shift of users, particularly those nefarious in nature, who are moving to uncensored platforms, posting hate speech, planning action, and more. We will take a deep dive into this activity and show examples and use cases focused around the sports and entertainment industry. Babel Street employs a team of experts with backgrounds and real world experience with structured open source and social media discovery and analytics in a variety of public and private sectors.HOST:  Dr. Lou Marciani, Director and Co-Founder of IIFXPANELISTS:- Eric Swanfeldt, Director of Commercial Accounts, Babel Street - Erin Eizenstat, Director of Intelligence, MSA Security- Justin Kelley, Vice President of International Operations, MSA Security
COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDThere have been more recent news and studies about youth sports and the risk of spreading COVID-19 in these venues which have brought a great deal of concern to parents and those who work with our nation’s youth. Dr. Til Jolly, Aveshka’s Chief Medical Officer and IIFX Distinguished Fellow and Medical Task Force Chair, sits down with Skip Gilbert, CEO of US Youth Soccer. In this podcast, Mr. Gilbert sheds insight into the effects of COVID-19 on his organization and how the game of soccer, sports in general, and how our young athletes have been affected by the pandemic. They discuss the issues, and the precautions US Soccer took to ensure the safety of children when playing – at both indoor and outdoor venues, while taking into account the variances of state rules and mandates when competing. This podcast provides insights, guidance, and safe practices that are applicable not just for soccer, but for all youth sports as we continue navigating through the COVID-19 pandemic, deal with variants of the virus, and prepare for future waves.
COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED Sport is nothing without its fans. d&b Fanblock – powered by Autograph Stadium Sound combines technical and theatrical expertise to supply the emotionally charged atmosphere of a full stadium, arena or sports center while they are either empty or have greatly reduced seating capacity.  d&b provides professional audio solutions to accurately transfer passions through high-end quality speech and music reproduction.  d&b is internationally regarded as a leading company for sound reinforcement systems in installed and mobile applications, with a reputation for quality of construction, standard of service, systemintegration principles, and pioneering technological development.  Founded in Germany in 1981, company headquarters are located in Backnang, near Stuttgart, where research, development, and production take place.  Together with branch offices worldwide, the d&b team numbers more than 400 co-workers.
COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDCOVID Concessions – How Stadiums Can AdaptLearn how top stadiums have adapted their concessions experience for COVID, the lessons they learned, and what it means for the future.Mashgin provides a completely touchless self-checkout solution for sports stadiums. Utilizing computer vision, Mashgin rings up an entire tray of items at once without the need for barcodes – resulting in transactions up to 4x faster than cashiers. Stadiums that deploy Mashgin have seen their concessions throughput double and increased concessions sales as much as 34%.Featured Speakers:Alicia Woznicki, VP, Design & Development for Sports & Entertainment at AramarkTaryn Donovan, Senior Director of Venue Services for the MetsJack Hogan, VP of Strategic Partnerships at MashginNotable Quotables- (ORACLE)  82% of people who use to attend live events say they miss the experience.- (ORACLE)  85% are excited about return to stadium food food. -   (ORACLE) Providing self service options to fans makes attendees feel in control of their experience and creates a lasting impact beyond the event itself. They will play a huge role in boosting stadium attendance in the coming year. -  (Taryn) In the last year, we've had to completely reimagine the fan experience.-  (Taryn) A lot of the changes that we've made on the concession side are venues completely cashless. -  (Taryn) The goal is always to speed up transaction times while still providing a great guest experience.-  (Alicia) App engagement and teams are really trying to build that 360 frictionless experience from the time you leave your house, to the time you get  to your house, making sure that every everything can be done kind of through your phone through your app...-  (Taryn) One of the biggest things for us is been the change to everything running through the MLB ballpark app, no more printed tickets, no more paper tickets...-  (Taryn) Our goal is contactless from the time that you park or cashless in parking to need to go to the box office to make a purchase for cashless there, your phone, use your phone to scan your tickets, and then you're inside the ballpark. You can order food beverage, we do retail order mobile ordering, you can you know pick it up, you never have to really interact with a staff member. -  (Alicia) We've built three different concepts around Mashgin technology, a "Fan Favorites Express" model, which is really traditional, classic, core menu items. You can grab off of a hotline, and people just kind of kind of queue up grab their own food, they have a much larger beverage variety, and then they can put everything down at once and check out themselves. And we have seen where we've implemented this concept a much higher throughput number and a higher sales volume. -  (Taryn) We first started with Mashgin technology, and in 2019, we only had them at walk through through locations. And this year, we just put them in our "Delta Marketplace," which is more of a general concessions for our seats right behind home plate. And I have heard so much great feedback. - (Alicia) The challenge for us is how do we continue to meet these new expectations that fans who have been out have seen just in stadiums and in the greater marketplace, they want to be treated like a VIP, to get a much more personalized, convenient experience than you did before. -  (Alicia) When people shop on their own, we're seeing a 20% increase in average check, because they don't have that pressure of the line behind them or getting up there and having to make a decision. 
COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDVenue Twin is the world’s most advanced 3D solution for stadiums and arenas. It opens new operational and commercial opportunities for venue owners, by creating a fully interactive 3D version of sports and entertainment venues.Plan any event at your venue in real-time, easily and accurately moving any infrastructure, staff or any item to the exact place you need it to be, on any floor level. You can run customer walk-throughs remotely with incredible detail.For fans considering buying tickets, Venue Twin has the most advanced 3D Seat View, even showing fans their route though the venue – ideal for families and fans with disabilities. While for sponsors and advertisers, Venue Twin enables corporate partners to plan and design their client hospitality with the fully interactive 3D Suite View. These are just some of the numerous commercial opportunities that our ground-breaking 3D Venue Twin technology provides.Venue Twin has been developed by OnePlan, the world’s leading event planning platform.Join Dr. Lou Marciani, the Director and Co-Founder of IIFX, Paul Foster, Founder of OnePlan, and Jason Fesyk, Supervisor of Stadium Major Events at Commonwealth Stadium at City of Edmonton, as they discuss how Venue Twin by OnePlan can help venue and event managers, sponsors, and other organizations with equities can plan and visualize sports and entertainment events of any size.WHAT IS COVID TECH PLAYBOOK?A Live Webinar Series – The Latest Innovative TECHnology Powering a Confident Return to Live Events.Xperience, an IIFX technology network of enterprises and startups is producing a COVID-19 Return to Work, Play and Spectate Tech Talk Series. As we move into 2021, sports and entertainment organizations will prepare to reset/restart/reopen to fans. The process of opening a venue and delivering a live sports/entertainment experience has never been more difficult. Not only must venue operators meet medical and government requirements to ensure safety, while maintaining a security posture, they must also convince skeptical fans that the in-venue experience is worth it.The Tech Talk Series will provide insight how these products may affect and assist your organization in the COVID-19 Return to Work, Play and Spectate. Technology provides some of the most important tools in the toolkit to help the sports and entertainment industry manage risk, signal they are ready to their staff and fans, reopen their doors, and deliver memory making experiences.
COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED  On 11 March 2020, the World Health Organization declared COVID-19 a pandemic.   Nine months later, the four vaccines debuted in the United States, the United Kingdom, and Russia.  The United States has since added another vaccine to the world’s public health arsenal in the fight against COVID-19 – more are certain to follow.  The challenge is to overcome vaccine hesitancy so that the world can reach a level of herd immunity sufficient to interrupt the spread of COVID-19 so that we no longer fear it.  For the sports and entertainment industry, herd immunity makes it possible to return to work, play, and spectate.  Dr. Til Jolly, Aveshka’s Chief Medical Officer and IIFX Distinguished Fellow, welcomes Dr. Bruce Gellin, the President of Global Immunization for the Sabin Vaccine Institute to discuss the latest on vaccines and the implications for getting back together with family and our larger community.  He addresses vaccination and its role in helping the sports and entertainment industry return to work, play, and spectate.  Dr. Gellin served as the Deputy Assistant Secretary for Health and Director of the National Vaccine Program Office at the U.S. Department of Health and Human Services (HHS), where he was the principle technical, strategic and policy advisor to the Assistant Secretary for Health on all aspects of the National Vaccine Program. In this role, Dr. Gellin served as a technical and policy advisor to the World Health Organization, focusing on influenza vaccines and global issues of vaccine hesitancy.
COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDOne year ago this week, the World Health Organization declared COVID-19 a pandemic.   Dr. Til Jolly, Aveshka’s Chief Medical Officer and IIFX Distinguished Fellow, touches base with Dr. Molly O’Shea, Pediatrician, Parent Coach, Writer, and Speaker (www.drmollyoshea.com) to examine how youth mental health has fared under year one of the pandemic. Dr. O’Shea emphasizes for parents, coaches, school leaders, or anyone that works with children, the criticality of addressing youth mental health issues and encouraging those that need help to get it. She also discusses how a safe return to sports and activities are a crucial step to getting our youth’s mental and physical welfare back on track. _______________________________________________________________________________________PRODUCER'S NOTE:  Today is 11 March 2021, exactly one year to the day that the World Health Organization (WHO) declared the COVID-19 virus as a pandemic.  As of this posting, there are more than 118 million people who have tested positive for the virus and more than 2.6 million deaths worldwide; a horrendous toll.  There is hope the pandemic will pass into history next year as the rapid development and distribution of multiple vaccines signals the advent of herd immunity.  While the world will never be free of COVID-19, the likelihood of it becoming something seasonal, like the flu, may make it manageable.  One thing we know from our collective experience during the pandemic is that we are all still learning more about COVID-19.  So IIFX, Aveshka, and the IIFX Medical Task Force will continue to bring you up to date information about COVID-19 and other public health and safety hazards. DISCLAIMER:  The Innovation Institute for Fan Experiences (IIFX) provides information to those in the sports and entertainment industry and other interested parties and to assist in operating events in light of the COVID-19 pandemic. However, this podcast is not intended and is not designed to serve as an industry best practice and should not in any manner be considered a best practice for the sports and/or entertainment industries.  While IIFX makes every effort to present accurate and reliable information, information provided in this podcast is “as is” without any warranty of accuracy, reliability, or otherwise, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or compliance with government regulations, or freedom from infringement. Neither IIFX nor its officers, directors, members, employees, volunteers, or agents will be liable for any loss, damage, or claim with respect to any liabilities, including direct, special, indirect, or consequential damages, incurred in connection with this podcast or reliance on the information presented.  
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