DiscoverFULL COMP: The Voice of the Restaurant Industry Revolution
FULL COMP: The Voice of the Restaurant Industry Revolution

FULL COMP: The Voice of the Restaurant Industry Revolution

Author: Josh Kopel

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Staring down the barrel of a 60% permanent closure rate...It's time to fix what's broken.

FULL COMP is a weekly show exploring the past and future of the hospitality industry. Provocative and actionable, the show aims to ask the tough questions, supplying listeners with the tools and resources needed to thrive post-pandemic.

The host, Michelin-rated restaurateur Josh Kopel, challenges conventional wisdom by hosting both hospitality professionals and thought leaders from outside of the industry, offering a new perspective on an old business.
113 Episodes
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Who's excited to talk about cleaning products? Anyone? Anyone? What if I told you that the products we use to clean directly relate to our labor margin? As it turns out, innovation in cleaning products could result in hundreds, if not thousands, of labor hours saved over the course of a year. Excited yet? Today we chat with Paul Edmondson of Proctor & Gamble who will walk us through what they've been working on and how it can help our whole industry run a cleaner, more profitable operation. To check out any of the products mentioned on the show today visit www.pgpro.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/
We see headlines everyday about immigration but there's very little talk about the immigrants themselves. The story I bring you today isn't a story about overcoming adversity, it's a story about enduring adversity. Tee Tran represents the best our industry has to offer. Instead of fighting for the survival of his businesses over the last year he's fought for his community, working with the World Central Kitchen and getting support from big names like Steph Curry. Today we explore one man's journey to and through hospitality and what we can all learn from his story. For more on Tee and Monster Pho visit https://www.monsterpho.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/
Creating and maintaining a great and profitable wine program at my restaurant proved an impossible task. Folks spend their lives working to understand the intricacies of wine and I don't even drink wine. I know I'm not alone and, as we all begin the process of reopening, I wanted to bring in a friend and an expert to offer best practices. Greg Martellotto is the guy. He's got his own winery. He's got his own direct to consumer wine business and he sells and works with some of the best restaurants in California. Today he unpacks how to conceptualize and execute a great and profitable wine program. That's Greg Martellotto. For more on Greg's company go to www.martellotto.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/
We idolize the trailblazers...those heroes with enough courage to do something truly original. It's easy to romanticize their struggles or attribute superhuman qualities that make them seem different than us. But they're not. Celebrity Chef Mary Sue Milliken is just a person, like you and me but through patience, grit and the belief in a better future she has overcome overwhelming odds to become a celebrity chef, successful restaurateur, published author, television personality, wife and mother. Today Mary Sue shares her path from culinary student to industry leader and the lessons she's learned along the way. For more on the chef go to www.bordergrill.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/
What does it mean to be a chef? Chef have long been known for high standards, attention to detail and an unparalleled work ethic. But they have also been know for big egos and bad tempers. Slowly things seem to be evolving. Today we chat with Erick Williams of Virtue who is redefining what it means to be a chef. Erick's standards are as high or higher than most but he leads with a grace, warmth and empathy...qualities somewhat unique to back of house. In our conversation, the chef shares how his life and his career have evolved into something that can only be described as virtuous. For more on the Erick's restaurant go to https://www.virtuerestaurant.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/
What do Ryan Reynolds, P Diddy and The Rock all have in common? They've all partnered with and/or donated to Another Round Another Rally, a nonprofit organization devoted to bailing out and building up hospitality workers during and after the pandemic. Today we chat with founder Amanda Gunderson who looks back on what was accomplished in the last 12 months and what the long road ahead look like for both their organization and the industry at large. For more on Another Round Another Rally go to https://anotherroundanotherrally.org ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/
We all open restaurants with the noble goal to serve our communities something they want. Zak Wallace of Local Green took a different path. He set out to serve his community something they needed. Local Green provides healthy, plant based food within the food desert that Zak calls home. Being a social entrepreneur in the restaurant industry makes for a great mission but it also makes for a great business. Today Zak shares how serving an unknown need creates massive impact. For more on Local Green go to www.localgreenatlanta.com and be sure to follow Zak on Instagram using the handle @bigzakwallace. ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/
I'm obsessed with massive growth. Though I have no desire to own dozens of restaurants, I think there's a ton to be learned from the folks that do. Randy Dewitt is a scaling mastermind. From a single cafe, he launched an empire that includes Twin Peaks, Velvet Taco and countless other national brands. Today Randy shares the essential elements that have enabled him to create hit after hit. For more on FB Society go to www.fb-society.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/
Restaurants within restaurants within restaurants within restaurants.  No, this isn't the sequel to the movie Inception, it's the innovative way the national brand Dog Haus has evolved its company over the last two years.  It's a lot to take in, but today we chat with Quasim Riaz who unpacks their unique business strategy to take one restaurant and turn it into five. For more on Quasim's projects go to www.doghaus.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/
Before the pandemic, before the calls for transparency between restaurateurs, there was Mike Bausch. A super successful restaurateur giving away all of his trade secrets. I reached out after reading his book Unsliced, a playbook on how to run a successful restaurant. Today we explore what motivated him to share his wisdom and key lessons from the book. For more on his book check out www.unslicedbook.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/
It feels like almost every facet of our industry has been redefined over the last 12 months, especially our relationship to our customers. We've had to rely on their loyalty and support more than ever. Patrick Kim saw an opportunity there: an opportunity to reward their loyalty while breeding more awareness for our brands. Enter the Worth Network, a disruptive platform turning our favorite customers into social media influencers. Today Patrick shares his utopian vision for the future of digital marketing and how we can benefit. To check out  Worth go to www.worthnetwork.io ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/
There's a gritty side to entrepreneurship that doesn't get much attention. The hardest part of ownership isn't owning the business, it's in owning the choices you've made and the impact they have on you and your team. Today we chat with multi-million dollar culinary clothing maven, Ellen Bennett. Ellen wrote a book that's one part biography and one part action plan for aspiring entrepreneurs. We run though what the past 10 years has been like for Ellen, bringing to light what has made her and her company so successful. To pick up Ellen's new book Dreams First, Details Later, click here. ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/
Some folks seem to have it all figured out. Chef David Meyers is a Michelin-rated, globetrotting chef with restaurants around the world. He's one of the only guys I know that was able to successfully pop-up a restaurant in the midst of the pandemic. In today's episode we run through the best and worst decisions he's made and the lessons he's learned from both. For more on David go to www.gypsychef.com ________________________________________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/
Tressie Lieberman is the Vice President of Digital and Off Premise for Chipotle. Do you think that was a big job in light of the pandemic? Tressie worked to conceptualize and execute a new way for this massive company to do business in a world that went from brick and mortar to digital overnight. In today's episode we tackle emerging trends, Chipotle's digital transformation and what independent restaurateurs can learn from Chipotle's successes and struggles over the last 12 months. For more on Chipotle, go to www.chipotle.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/
It wasn't just independent restaurants that have suffered through the pandemic, many of the big guys were hurt too. Their big advantage is that they have more money to try more things.  We can benefit from the wisdom of their experiences. Today we chat with Jay Livingston, the Chief Marketing Officer of Shake Shack to discuss what's working, what isn't and what's next. For more on Shake Shack go to www.shakeshack.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - www.restaurants.yelp.com/fullcomp The Happy Mouth Morning Show - www.restaurants.yelp.com/happy mouth Restaurant Marketing School - www.restaurants.yelp.com/marketingschool The Playbook - www.restaurants.yelp.com/influencers
As an industry we can look at the pandemic as a blessing or as a curse. No matter which one you choose, you'll be right.  Celebrity Chef Curtis Stone is choosing to view the pandemic as an opportunity to improve.  Today we run through the operational improvements he's made and the impact they've had on restaurants. For more on the chef visit www.curtisstone.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - www.restaurants.yelp.com/fullcomp The Happy Mouth Morning Show - www.restaurants.yelp.com/happy mouth Restaurant Marketing School - www.restaurants.yelp.com/marketingschool The Playbook - www.restaurants.yelp.com/influencers
Most of us have a tough time imagining what the world is going to look like next month, forget about next year. But, in order to ensure the survival of our businesses and this industry, we need to know what's coming down the pike. What resources and tools can we leverage to truly thrive in the restaurant industry? Today Tim Brown of Oracle runs us through what's available today and what we can look forward to in the future. ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - www.restaurants.yelp.com/fullcomp The Happy Mouth Morning Show - www.restaurants.yelp.com/happy mouth Restaurant Marketing School - www.restaurants.yelp.com/marketingschool Restaurant Influencers: The Playbook - www.restaurants.yelp.com/influencers
Where do I think we've gone wrong as an industry? In a nutshell, it's storytelling. We've been unable to have tough conversations with our patrons and our peer around pricing and how hard our jobs truly are. Enter the most unlikely resource imaginable, Tucker Max. As it turns out, Tucker grew up in a restaurant family and that background paired with his prowess for storytelling puts him in a position to offer experienced-based, actionable advice on how we can and should share our stories with each other and our communities. For more on Tucker's company go to www.scribemedia.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - www.restaurants.yelp.com/fullcomp The Happy Mouth Morning Show - www.restaurants.yelp.com/happy mouth Restaurant Marketing School - www.restaurants.yelp.com/marketingschool The Playbook - www.restaurants.yelp.com/influencers
I am fascinated by the mastery of anything, especially in our industry. Noel Brohner, better known as the dough doctor, has mastered the art of making pizza. He's the go-to guy for the rich and famous seeking the perfect slice and the independent restaurateur looking to level up their offering. Typically, the best teachers are the best students and Noel is no exception. Today, Noel share with us what he's learned in the pursuit of perfection. For more on Noel go to www.slowrisepizza.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - www.restaurants.yelp.com/fullcomp The Happy Mouth Morning Show - www.restaurants.yelp.com/happy mouth Restaurant Marketing School - www.restaurants.yelp.com/marketingschool The Playbook - www.restaurants.yelp.com/influencers
You should listen to Martha Hoover. Not because she owns and operates 14 different restaurants. Not because she offers her 400 member team full benefits and parental leave. Not because of her nationally renowned sustainability efforts.Not because her farm to table casual concepts are actually profitable. You should listen to Martha Hoover because she's right. This is our moment. This is our opportunity to look at the mistakes of the past and make better choices for ourselves. This is the conversation we should of had years ago. For more on Martha's organization go to www.patachouinc.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - www.restaurants.yelp.com/fullcomp The Happy Mouth Morning Show - www.restaurants.yelp.com/happy mouth Restaurant Marketing School - www.restaurants.yelp.com/marketingschool The Playbook - www.restaurants.yelp.com/influencers
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Comments (2)

ID17606932

Setting the Table for Success

Jan 30th
Reply

ID17606932

I read Danny Too

Jan 30th
Reply
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