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Gazette Question Time is a podcast from the JLP Gazette covering news, interviews and conversations from across the business
121 Episodes
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Welcome to Episode 6 of the Partnership Podcast 3rd series - our final podcast of the series. This latest episode offers an introduction into how we are improving the John Lewis customer experience through a project called “Pain Points”.
In this episode, we hear from guests Claire Pointon, Ray Biggs and Jillian Fergusson.
Want to know the John Lewis definition of service? Then this is the episode for you!
Service has always been an integral part of the John Lewis brand, but over the years we have heard from customers that for some customers their experience is below their expectations and can be inconsistent depending on how they decide to interact with us.
In this episode, we hear from Jasmin Wheeler, Customer Experience, Richard Warmsley, Head of Customer Experience, Caitlin McLean, Customer Delivery Resolution Manager, Louise Wenn, Operations Manager, and Felicity Pollock, Head of Product about the new John Lewis Experience Principles and Service Standards.
Looking after Partners is key and we’ve been investing in Partners' health and wellbeing since 1929, 19 years before the NHS – when we introduced free in-house health and medical services to all our Partners. Today, this continues through the new Health and Wellbeing team. Check out this week's podcast to meet some of this team, and find out what the John Lewis Partnership has to offer!
In this week's episode, we talk about all things Democracy! What is Democracy? How did it begin in the Partnership? What is Democratic Vitality? These questions will be answered by this week's guests Chris Earnshaw, Partner & President Partnership Council, and colleagues Ellen Fox, Jane Barnett-Roberts, and Jeran Kent.
In this first episode to kick of series 3 of the Partnership Podcast, Anya Gillespie and Sim Sanni, two Independent Advisors shed light on why the Independent Side was created, what the team does and the importance of them, encouraging Partners to get in touch.
You'd be forgiven for not knowing much about these reports, but they're important for Partners as co-owners to understand. In this special episode Bethany Nicholls talks to Clare Matthai, Senior Manager, External Financial Reporting and Policy, Emma Sullivan, Assistant Company Secretary and Kate Towler, CSR Reporting & Assurance Manager about the information in the report and what they think Partners should read.
In this Partnership Podcast episode Bethany Nicholls chats to James Bailey, Executive Director, Waitrose about the short and long term vision and priorities for Waitrose over the next 2 to 5 years and how they support the Partnership Plan.
On this weeks episode of the Partnership Podcast - James Bailey, Partner & Executive Director for Waitrose, and Elen Ormson, Partner & Brand Manager talk about the Waitrose Duchy Organic brand, its heritage, their favourite items, and how it links with our Partnership Plan - Force For Good. Get your Waitrose Duchy Organic snacks at the ready as this podcast will leave you feeling hungry for more!
This one is a must listen! Episode 2 of series 2 of the Partnership Podcast covers The Partner Plan, which is the missing but critical piece of the The Partnership Plan. John Vary, Futurologist and Catherine Muirden, Director of People Transformation talk about the work they're doing on what it feels like to work here, and what makes employment in a co-owned business different.
Are you ready for a brand new series of the Partnership Podcast? Series two kicks off by delving deeper into the Retail Customers Love outcome of the Partnership Plan and specifically how we plan to bring the best of John Lewis and Waitrose together.
In this episode we hear from Zoe Brady, Better Together Business Lead and Kate Adams, Change & Standards Manager about how we're delivering new and differential services for our customers.
In this Gazette Question Time podcast episode, the Wellbeing team explain why cancer is their latest quarterly focus topic and how Partners can access support offered by the Partnership.
Zoe Brady joins the podcast to chat about the Partnership's E&S report, where the business has improved, and what's to come.
April is Bowel Cancer Awareness Month and Bowel Cancer UK’s Andy and JLP Partner Leigh join the podcast to share the six main symptoms to look out for, why it's so important to reach out your GP if you are experiencing them and more.
To celebrate National Apprenticeship Week 2025, the Gazette has interviewed Partners from across the business who have either completed their apprenticeship, or are in the middle of a course.In today's episode we talk to James who joined the Partnership on a LGV driver apprenticeship. James chatted to the Gazette about fulfilling his dream of getting behind a big vehicle.
To celebrate National Apprenticeship Week 2025, the Gazette has interviewed Partners from across the business who have either completed their apprenticeship, or are in the middle of a course.In today's episode we talk to Jess who enrolled onto a T-Level, which means she mixes formal education with working in the Partnership. We chat to her about why she decided a T-Level was the route for her.
We talk to Partners Sarah Ralphs and Gary Davies who are both on the working group for the Veteran and Military Families Support Group. The group is a safe space for Partners with links to the military to come together, share experiences and offer support to one another.
To celebrate National Apprenticeship Week 2025, the Gazette has interviewed Partners from across the business who have either completed their apprenticeship, or are in the middle of a course.In today's episode we talk to Purity who embraced her younger-self and decided she would pursue her love of mathematics by enrolling on a data apprenticeship.
To celebrate National Apprenticeship Week 2025, the Gazette has interviewed Partners from across the business who have either completed their apprenticeship, or are in the middle of a course.In today's episode we talk to Robert who decided that after 25 years in the business, it was time for a radical change in career. We find out why Robert decided doing an apprenticeship was the route to take.
To celebrate National Apprenticeship Week 2025, the Gazette has interviewed Partners from across the business who have either completed their apprenticeship, or are in the middle of a course.In today's episode we talk to Maria Howard, Progression Programmes Manager, to find out why apprenticeships are important to the business, and why Partners should think about becoming an apprentice.
Head of Productivity Claire Young and Productivity Champion Harry Westbury talk about why driving productivity is so important for the Partnership.
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