DiscoverGroup Dentistry Now Show: The Voice of the DSO Industry
Group Dentistry Now Show: The Voice of the DSO Industry
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Group Dentistry Now Show: The Voice of the DSO Industry

Author: Kim Larson & Bill Neumann of Group Dentistry Now

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We bring you dental support and emerging dental group practice analysis, conversation, news and events. Listen to leaders in the DSO and emerging dental group space talk about their challenges, successes and what they see as the future of group dentistry.

To read all of our articles and learn about all industry events, please visit GroupDentistryNow.com. Looking for a job or have a job to fill? Visit JoinDSO.com.

We hope you enjoy today's show!
228 Episodes
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Regular guest, Andrew Smith, CEO of the Association of Dental Support Organizations (ADSO) returns to the show to discuss: The Next Level mid-market conference Licensure portability Organized dentistry The Next Level Mid-Market Conference will be held at the Manchester Grand Hyatt San Diego on November 5th-7th. To register or learn more visit - https://dso.pub/ADSONL25  You can learn more about what the ADSO does here - https://www.theadso.org/ Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.
Dr. Scott Barton, Lead Dentist at Whispering Oaks Family Dental, part of Heartland Dental & Rob Brenneise, Chief Growth Officer of Glidewell discuss: The latest in in-office milling Success with education & training Same-day dentistry strategies To learn more about Glidewell's FastMill I.O visit - https://dso.pub/IO You can also visit https://glidewelldental.com/ to learn more about Glidewell's other solutions & explore their abundance of educational opportunities.  To reach Dr. Scott Barton you can find him on Linkedin - https://www.linkedin.com/in/scott-barton-24b6818/ or you can also reach him at 210.416.8672
Dr. Bob Waugh, Clinical Director, Fixed Appliances of Smile Doctors, Arlen Hurt, Chief Clinical Officer of Specialty Appliances & Tim Jackson, COO of Specialty Appliances join the show. The trio discusses:  Lab partnerships Quality over cost Clinical support & training To learn more about Specialty Appliances visit - https://specialtyappliances.com/ To learn more about Smile Doctors visit - https://smiledoctors.com/ Contact Information: Dr. Bob Waugh: robert.waugh@smiledoctors.com Arlen Hurt: arlen.hurt@specialtyappliances.com Tim Jackson: tim.jackson@specialtyappliances.com Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.
Unlocking Value: The Power of Sale Leasebacks in Dental Real Estate. Don Bingham III, Co-founder & Managing Partner of CrownPoint Partners joins the show to discuss: What a sale leaseback is and how it works The benefits of separating real estate from practice assets during M&A transactions Strategies for funding de novo practices through sale leasebacks Common mistakes to avoid in real estate transactions To learn more visit https://crownpoint.co/  You can connect with Don Bingham on Linkedin  https://www.linkedin.com/in/donbinghamiii/ or email him at don@crownpoint.co Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.    
Our latest episode featuring two incredible guests, Shannon Pace Brinker, CDA, Founder & CEO of Chairside Assisting & Angela Severance, Training & Education Mgr. for DSOs of Ivoclar. They bring a wealth of knowledge and experience in the dental assisting and education space. We had a fantastic discussion about the challenges and opportunities in clear aligner therapy.  Here are three key takeaways that stood out: The Importance of Consistent Training Understanding Materials and Techniques Navigating Insurance and Documentation To learn more about clear aligner therapy education and how Ivoclar can assist your DSO with education and better patient outcomes reach out to Angela Severance at Angela.Severance@ivoclar.com You can learn more about Shannon and Chairside Assisting at https://www.chairsideassisting.com/    
In this 'On the Road' episode of the GDN Show, we sit down with Michael Couch, Director of Marketing: Dental Solutions from Midmark & Kate Reinert, LDA, Clinical Efficiency Consultant from Zirc. In Versailles, OH at Midmark's Experience Center we discuss: Evidence-based practice design Clinical flow & patient journey Standardizing inventory management To learn more visit https://www.midmark.com/dental To visit Midmark's Experience Center https://www.midmark.com/dental/design-center/the-midmark-experience You can find Michael Couch on Linkedin - https://www.linkedin.com/in/michael-couch-76789412/ To learn more about Zirc you can visit - https://zirc.com/ If you would like to get organized, boost productivity & simplify your workflow, schedule a demo here - https://zirc.com/pages/color-method You can find Kate Reinert on Linkedin - https://www.linkedin.com/in/kate-reinert-lda-0b3246a8/ Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events! If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.    
We dive deep into the world of emerging technologies in the DSO space, focusing on the latest advancements in AI and how they can transform dental practices. We also look at creative financing and look at how operating leases could be the solution for your DSO. Join us as we welcome three industry experts: Barry Trexler, President and CEO of Tua Financial Samantha Strain, Founding Partner & Chief Development Officer of Healthstream Ventures Conor O'Brien, Vice President of Sales of CCA Financial In this episode, we cover: The latest technologies reshaping the dental landscape, including AI, 3D printing, and integrated cloud ecosystems. The financial implications of adopting new technologies and how to finance them effectively. The advantages of operating leases and how they can preserve cash flow while allowing for rapid technology deployment. To learn more about financing your technology visit - https://tuafinancial.com/dental/ Email Contacts: Barry Trexler: Barry@TuaFinancial.com Samantha Strain: ss@hsvllc.com Conor O'Brien: https://www.linkedin.com/in/conor-o/
In this episode, we sit down with industry leaders from orthobrain, including Dr. Dan German, Founder and CEO, Richard Uria, President, and Dr. Scott Kalniz, Board Member.  Join us as we dive into the world of orthodontics and explore how orthobrain is revolutionizing access to orthodontic care through general dentists. Discover the unique offerings that set orthobrain apart in a competitive market, including their comprehensive education and support systems designed to empower general practitioners.  We also discuss the upcoming Orthodentist Growth Summit happening from September 10th to 12th in Cleveland, Ohio. This event promises to be an incredible opportunity for dental teams to enhance their skills, engage with expert speakers, and learn how to better serve their patients.  Key topics covered in this episode: The founding and mission of orthobrain The importance of education & support in orthodontics Why orthobrain is different Insights into the Orthodentist Growth Summit Don't miss out on this insightful conversation that highlights the synergy between dentists and orthodontists, ultimately benefiting patients in need of orthodontic care. Use code GDN2025 for a special discount on your registration for the Orthodentist Growth Summit. Visit https://dso.pub/Orthodentist25 to register.  For more information about orthobrain and to register for the summit, visit https://orthobrain.com/ Subscribe to our channel for more episodes and stay updated on the latest DSO news, insights, and events!
In this episode, we dive into the pressing issue of the call conversion crisis in the dental industry with expert guest Traci Nervo, owner and CEO of Patient Flow Communications and Vice President of operations at VoiceStack. Traci shares her extensive experience in call center operations and discusses the importance of effectively converting inbound calls into appointments, especially in the realm of full arch and surgical dentistry. With alarming statistics indicating that 27% to 43% of inbound calls are not converting, Tracy sheds light on the challenges practices face and offers actionable strategies to improve call handling and conversion rates. Key topics include: The emotional aspects of patient calls  AI-driven platforms enhancing call center operations Essential KPIs to track for better call conversion Tips for creating a standardized call process Whether you're managing a dental practice or looking to improve your call handling processes, this episode is packed with valuable insights to help you navigate the call conversion crisis. Connect with Traci Nervo: https://patientflowcommunications.com/ LinkedIn: https://www.linkedin.com/in/traci-nervo/ Explore VoiceStack: Book a Free Demo - https://voicestack.com/  
Ranked the #1 DSO Podcast! Welcome to The Group Dentistry Now Show: The Voice of the DSO Industry! Navigating the Complexities of Dental Insurance: A Guide for Emerging DSOs We welcome Kyle Wallace, Managing Director, and Herb Ford, Vice President of Business Development, both from Risk Strategies. With over 35 years of combined experience in the insurance industry, Kyle and Herb share their insights on optimizing insurance coverage tailored specifically for DSOs & emerging dental groups. In this episode, you'll learn about: The importance of having a comprehensive insurance program for DSOs and emerging dental groups. Common pitfalls and challenges faced by dental practices when managing their own insurance plans. The significance of working with a dental-specific insurance team and understanding the unique risks associated with the dental industry. Strategies for risk management beyond just insurance, including the importance of cybersecurity and employee practices liability insurance (EPLI). To Learn More: Read the article: Optimizing Insurance Coverage for Multi-Location Dental Practices - https://www.groupdentistrynow.com/dso-group-blog/insurance-coverage-dso/ Visit the Risk Strategies website for more information or to receive a consultation: https://www.risk-strategies.com/dental Contact Information: Kyle Wallace: k.wallace@risk-strategies.com Herb Ford: hford@risk-strategies.com Phone: 972-663-5190 If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.
Donna Ramadan, VP of Revenue Cycle Management at Great Lakes Dental Partners & Ryan Merriman, Senior Enterprise Account Manager at Rectangle Health discuss: The impact of technology on patient collections & payer interactions Reducing AR from $8 million to $2 million The importance of compliance in healthcare Much More To learn more about Rectangle Health you can visit https://www.rectanglehealth.com/ or visit the DSO Resource Guide - https://dso.pub/Rectangle To learn more about Great Lakes Dental Partners visit - https://www.greatlakesdentalpartners.com/  
The Growing Importance of Dental Membership Plans. Jane Levy, Co-founder & CEO of Plan Forward & Myles McAllister, Chief Operations Officer of SGA Dental Partners share their insights on: Implementing, consolidating & optimizing plans Top metrics you should be tracking  Operational insights & strategies Much more To learn more about Plan Forward visit https://www.planforward.io/ or to book a demo visit - https://www.planforward.io/book-a-demo/ You can also reach Jane Levy at jlevy@planforward.io To learn more about SGA Dental Partners visit https://sgadental.com/  
Sam Schwager, Co-founder & CEO and David Khaydtov, Enterprise Account Executive of SuperDial sit down with GDN in New York City to discuss dental RCM and the future of AI. The SuperDial team share their thoughts on: The founding & development of SuperDial Merging AI with human expertise in RCM The future of dental RCM  Much more To schedule a demo or to learn more about SuperDial's dental RCM AI solution visit https://www.superdial.com/ You can also reach out to David Khaydatov via email at David@superdial.ai or on Linkedin at https://www.linkedin.com/in/david-khaydatov-857387b8/   
Filling the Gaps: Leveraging AI to Optimize Dental Schedules and Patient Engagement. Jeff Barsotti, CEO of MaxAssist returns to the show. Jeff discusses: The importance of empowering front desk staff with the right tools and support Market trends regarding patient scheduling and openings Upcoming integrations, including a partnership with Mango Voice for enhanced telephony solutions & the new MaxAi To learn more about MaxAssist or schedule a demo visit - https://getmaxassist.com/ Watch the MaxAi video - https://dso.pub/MaxAi  
Dean Prevost, CEO and Adam Pollack, Director of Business Development at Corus Orthodontists joins the GDN Show. The two discuss: Corus Orthodontists unique doctor-owner model Growing organically Current trends in orthodontics Advice for orthodontists For more information about Corus Orthodontists: Website: https://www.corusortho.com/ Email Adam Pollack: apollack@corusortho.com If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes https://apple.co/2Nejsfa and a Thumbs Up on YouTube.  
In this episode returning guest Gary Salman, CEO of Black Talon Security, and special guest Evelyn Lahiji, COO of Children's Dental FunZone discuss the current state of cybersecurity. Join us as we learn more about Evelyn and Children's Dental FunZone and their partnership with Black Talon. The duo discuss: The difference between IT and cybersecurity The importance of training & education Current real-world examples of cyber incidents Introduction to the EAGLEi dashboard for cybersecurity management To learn more about Children's Dental FunZone you can visit https://www.childrensdentalfunzone.com/ You can contact Evelyn Lahiji at evelyn@cdfzone.com If you would like to learn more about Black Talon Security and how you can protect your dental group practice or DSO you can visit https://www.blacktalonsecurity.com/ or schedule a consult at https://www.blacktalonsecurity.com/demo-black-talon-security
In this episode, host Bill Neumann takes you on-site at the Dental City Warehouse in Green Bay, Wisconsin, where he explores the exciting advancements in supply chain modernization, robotics, and technology within the dental industry. Join us as we interview a panel of supply chain experts, including: John Mathys - Co-owner of Dental City Joe Cavaretta - Founder of Cavaretta Consulting Group Stephanie Schoenrock - Senior Consultant at Cavaretta Consulting Group Brandon McCarty - CEO and Founder of Curemint Jordan Lorenz - VP of Sales and Marketing at Dental City In this episode, you'll learn about: The importance of investing in technology and robotics for supply chain efficiency. How Dental City has modernized its operations to better serve customers and support employees. Key metrics and statistics that drive performance in the dental supply chain. The role of AI in enhancing operational efficiency and customer service. The evolving landscape of the dental industry, including market consolidation and the rise of DSOs. To learn more visit https://dentalcity.com/ You can contact Jordan Lorenz at jlorenz@dentalcity.com or John Mathys at jmathys@dentalcity.com  To contact the other panelists, you can find their contact information here: Joe Cavaretta at joe@cavarettaconsultinggroup.com or visit http://cavarettaconsultinggroup.com/ Stephanie Schoenrock at stephanie@cavarettaconsultinggroup.com  Brandon McCarty at brandon@bpmsolutions.ai 
Dr. Chris Salierno, Chief Dental Officer of Tend joins the show to discuss their unique dental care model that Tend is bringing to a hip town near you.  Key discussion points include: The concept of hospitality in dentistry The importance of technology and strategic partnerships Growth plans & innovations on the horizon for Tend Much more Thank you to Ivoclar for sponsoring this podcast with their partner, Tend. To learn more about Ivoclar visit - https://www.ivoclar.com/en_us You can also email Sean Finn at sean.finn@ivoclar.com  To learn more about Tend visit - https://www.hellotend.com/ Follow Tend on Instagram here - https://www.instagram.com/hello_tend/  
In this episode, we welcome back Brian Colao, the Director of the DSO Industry Group at Dykema, for an insightful discussion on the current state of the DSO market as we move through 2025. Join us as we dive into: The challenges and opportunities now in the DSO space The impact of economic factors on mergers and acquisitions The rise of same-store growth strategies Updates on the upcoming Dykema DSO Conference, including exciting workshops and networking events Special highlights include the Glo Lounge and keynote speaker, John McEnroe Brian shares his extensive experience in the industry, providing valuable insights for both newcomers and seasoned professionals. Don't miss out on this informative episode packed with expert analysis and practical advice! Key Details: Dykema DSO Conference Dates: August 6-8, 2025 Location: Gaylord Rockies, Aurora, Colorado Discount Code: Use GDN25 to save $250 on registration! For more information, visit https://dykemadso.com/ and be sure to subscribe to our DSO Weekly e-newsletter at https://www.groupdentistrynow.com/. Don't forget to like, comment, and subscribe for more episodes!
Ashish Bagai, Co-CEO & Co-Founder and Dr. Monica Srivastava, Chief Clinical Officer & Co-CEO of Vitana Pediatric & Orthodontic Partners join the GDN Show with Dr. Heather Thornton, Owner, Dentists 4 Children & Dr. George Lynch, Owner of Cobblestone Kids Pediatric Dentistry. The panel discusses: Vitana's story Partnership opportunities with a specialty group Culture & Autonomy  Technology & changes in the dental industry To learn more about Vitana Pediatric & Orthodontic Partners visit https://vitanapdp.com/ Thank you to Large Practice Sales for sponsoring this podcast. To learn more about Large Practice Sales visit - https://dso.pub/41NnEpD
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