Tackling the Call Conversion Crisis in Dentistry: Insights from Traci Nervo, VP of Ops, VoiceStack
Description
In this episode, we dive into the pressing issue of the call conversion crisis in the dental industry with expert guest Traci Nervo, owner and CEO of Patient Flow Communications and Vice President of operations at VoiceStack.
Traci shares her extensive experience in call center operations and discusses the importance of effectively converting inbound calls into appointments, especially in the realm of full arch and surgical dentistry. With alarming statistics indicating that 27% to 43% of inbound calls are not converting, Tracy sheds light on the challenges practices face and offers actionable strategies to improve call handling and conversion rates.
Key topics include:
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The emotional aspects of patient calls
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AI-driven platforms enhancing call center operations
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Essential KPIs to track for better call conversion
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Tips for creating a standardized call process
Whether you're managing a dental practice or looking to improve your call handling processes, this episode is packed with valuable insights to help you navigate the call conversion crisis.
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