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Hospitality Daily Podcast

Author: Josiah Mackenzie

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Stay informed and inspired to delight people and grow your business with short, daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

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Ed Skapinok, Chief Commercial Officer at Appellation, has joined us before to talk about culinary-forward luxury hospitality - and I've shared how their "Crafted" program felt as a guest. In this episode, we explore this program redefining hospitality in Northern California.Listeners will learn about:The Philosophy of Place: Discover how Appellation's brand ethos, "place defines us," is brought to life through its Crafted program, emphasizing the importance of local culture and environment in hospitality.Immersive Learning: Gain insights into how Appellation employs an immersive learning expert to create unique experiences that connect hotel guests with local artisans and makers.Community Engagement: Understand the strategies behind engaging not only hotel guests but also the local community through informal classes and ticketed events.The Crafted Program: Learn about the Crafted program's role in hotel pre-launch activities, its impact on brand presence, and how it serves as a feedback mechanism for resonating with local audiences.Business Acumen: Ed shares the business side of these experiences, discussing yield management and how to create an active, energetic public space that benefits both the hotel and its guests.Creating Connections: Find out how Appellation's approach to crafting local experiences fosters meaningful interactions between visitors and locals, enhancing the overall destination experience.This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
Ed Skapinok, Chief Commercial Officer at Appellation, has joined us before to talk about culinary-forward luxury hospitality and reimagining hospitality through technology. In this episode, we explore the rapid developments and strategic decisions shaping Appellation into a standout name in the hospitality industry.Listeners will gain insights into:Appellation's Expansion: Learn about the brand's growth through new construction and acquisitions.Technology and Personalization: Discover how Appellation is leveraging technology to enhance guest experiences and how their new website will serve as a dynamic interface for personalization.Commercial Strategy: Understand the role of commercial strategy in overseeing sales, marketing, revenue, and technology - and how it's evolving to empower staff to deliver exceptional service.Cohesion in Tech Stack: Find out about Appellation's approach to reducing the number of technology systems used, increasing efficiency, improving staff experience and guest service.Talent Acquisition and Roles: Hear about the new roles and titles at Appellation, such as the Director of Commerce, and how they're attracting top talent.Guest Experience: Get a glimpse into how Appellation is personalizing the guest journey from the moment they interact with the brand online.AI and Data Activation: Learn about AI's potential in hospitality to uncover new guest preferences and create tailored experiences.Whether you're a hospitality professional or enthusiast, this episode offers a wealth of knowledge on innovation, strategy, and the future of guest experiences.  This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
With extensive experience in strategic and creative marketing, Maurice Ajanaku specializes in crafting compelling brand narratives and executing innovative strategies that resonate. In this episode, we explore the essence of what makes a strong brand and how it transcends beyond mere logos to encompass every aspect of your hospitality business. What You'll Learn:The True Meaning of Branding: Discover why branding is more than just a logo and how it represents the personality and values of your business.Creating Emotional Connections: Learn how to make your brand resonate on a personal level and foster emotional connections with customers.The Power of Human Touch: Understand the importance of humanizing your product and the way you communicate with your audience.Case Study Insights: Gain knowledge from the "Citizens of the Bowery" campaign and how citizenM successfully integrated into a local community by highlighting its residents.Service Culture in Hospitality: Maurice discusses the significance of service culture and how it's essential for a memorable guest experience.Listening vs. Interviewing: Learn the subtle art of listening to your customers and employees to understand and improve your brand experience.This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
Dina Belon is President at Staypineapple Hotels. In this episode, she shares her insights and experiences on how Staypineapple is updating and improving its technology to empower its teams and enhance guest experiences.You will learn about:The Importance of Technology in Guest Services: Discover why Staypineapple is committed to a tech-forward approach behind the scenes while maintaining personal guest interactions.Selecting the Right Tech Stack: Understand the rigorous selection process Staypineapple used to choose their new PMS (Mews), CRM (Thynk), and housekeeping optimization tool (Optii).Guest-Centric Approach: Learn how Staypineapple places the guest at the center of their operations and how their technology choices reflect this philosophy.Implementation Strategies: Gain insights into the challenges and best practices of implementing new technology systems across multiple hotel properties.Feedback and Adaptation: Hear how Staypineapple values frontline team feedback in their tech implementation and the importance of adapting based on real-world usage.No time to listen? Get the top insights and practical takeaways here by email.Whether you're a hospitality professional, tech enthusiast, or just curious about the intersection of service and technology, this episode offers a wealth of knowledge on how to upgrade and implement new systems in a guest-centric business successfully. This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
Ashish Verma is Senior Vice President of the Luxury Division at the Unbound Collection by Hyatt. In this episode, you'll hear the practical steps his team takes to ensure each guest receives a personalized and exceptional experience.Listeners will learn about:The importance of a tailored guest experience in luxury hospitality.The role of a Guest Experiences Manager (GEM) in coordinating and synchronizing the efforts of various departments.The meticulous process of guest arrival, from personalized handwritten notes to the careful selection of amenities.Strategies for gathering guest information pre-arrival without being obtrusive, using email and phone calls with emotional intelligence.The significance of internal coordination and communication among team members in providing seamless service.No time to listen? Get the top insights and practical takeaways here by email.Tune in to discover how The Chatwal, voted the #1 hotel in New York City by Condé Nast Traveler, sets the standard for luxury stays and how you can apply these principles to elevate your own hospitality services.This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
Ashish Verma is Senior Vice President of the Luxury Division at the Unbound Collection by Hyatt. In this episode, he shares what truly defines luxury in the hospitality industry.Listeners will learn:The Essence of Luxury: Understand the importance of creating exceptional and personalized experiences for guests that go beyond the conventional definitions.Rejecting Mediocrity: Hear the significance of not settling for mediocrity, both professionally and personally, and the potential we have to achieve excellence.The Power of Preparation and Care: Gain insights into the meticulous planning and genuine care that go into crafting a luxury experience.Inspiring Excellence in Teams: Learn about Ashish's leadership philosophy, which drives him to enable and inspire his team to deliver their best. This philosophy aligns with Hyatt Hotels' credo of caring for people so they can be their best.Tune in to this inspiring episode to reconnect with the passion that drives the hospitality industry and to understand how luxury can be a transformative force for both guests and service providers. Whether you're in the hospitality business or simply a connoisseur of exceptional experiences, this conversation will leave you with a fresh perspective on luxury and the pursuit of excellence.This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
Ashish Verma is Senior Vice President of the Luxury Division at the Unbound Collection by Hyatt. In this episode, you will gain valuable knowledge from Ashish's extensive experience in the hospitality industry, learning about the key influences and lessons that have shaped his successful career.Listeners will discover:The importance of cultural roots in hospitality and how Indian traditions have influenced Ashish's approach to guest service.The significance of attention to detail and focus on quality he learned from his early days at Oberoi Hotels.The transition from working in India to international experiences in Europe and the United States, and how these diverse cultural exposures have enriched his leadership style.The blend of quality, people-centric leadership, and results-driven strategies that Ashish has embraced throughout his career.Insights into the transition from operational roles to corporate leadership and the skills required to excel at higher levels of management.The role of culture in creating an environment where team members from diverse backgrounds can excel and feel a sense of belonging and purpose.Strategies for hiring, integrating, and consistently engaging with team members to reinforce a culture of excellence and integrity.Tune in to this episode of Hospitality Daily to learn from a seasoned leader about building a career in hospitality, leading with a focus on quality, and fostering a culture that drives success. This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
In this week's episode of San Francisco Sundays, we're talking with Dina Belon, President at Staypineapple Hotels, whose property here is a TripAdvisor Traveler's Choice award winner for San Francisco. Listen to hear the story of how they began working with this property, improved it, and used the hotel to welcome people to our beautiful city.This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
Dina Belon is President at Staypineapple Hotels. In this episode, she shares her perspective on the importance of being an active participant in the hospitality industry and how it can advance your business and the sector as a whole.Listeners will learn about:The significance of engaging with the broader hospitality industry and the benefits it brings to individual businesses.The unique approach of Staypineapple Hotels to the boutique hotel model and how it contrasts with branded hotels.Dina's personal mission to propel the hospitality industry forward and her strategies for doing so.An overview of the American Hotel and Lodging Association (AHLA) and the resources it offers, especially for independent and boutique hotel owners.The AHLA Foundation's initiatives, including the ForWard Conference in Chicago, aimed at mentoring and educating women leaders in hospitality.Staypineapple's impressive diversity statistics and the culture that fosters inclusivity and opportunity for all employees.The newly formed Independent and Boutique Hotel Committee at AHLA and how it seeks to amplify the voice of independent operators within the industry.Whether you're a hospitality professional looking to expand your network, a boutique hotel owner seeking resources and support, or someone passionate about diversity and inclusion in the workplace, this episode is packed with actionable insights and inspiration. This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
In this episode, we're joined by Anthony Melchiorri, host of the new show "Hotel All-Stars." Anthony shares his knowledge of hiring in the hospitality industry, the essential qualities for success, and effective leadership in today's hotel landscape.Listeners will learn:Anthony's insights on the magic of working in hospitality and what it takes to succeed in this dynamic field.The importance of emotional intelligence and a service-oriented mindset in hospitality roles.Strategies for hiring managers to identify candidates with the right traits for hospitality success.The impact of training and culture on employee performance and satisfaction.The significance of flexibility and adaptability in the hospitality industry, especially in the context of the current job market.Real-life examples of how to handle mistakes in the workplace and use them as learning opportunities.The role of actions in defining and shaping organizational culture within the hospitality sector.Whether you're a seasoned professional or considering a career in hospitality, this episode is packed with valuable takeaways that will help you reach your goals and delight others in the process.Learn more about AnthonyLearn more about Anthony's book, Show UpFollow Anthony on LinkedInFollow Anthony on YouTubeListen to Anthony's podcast with Glenn Haussman, No VacancyListen to my other episodes with Anthony: Show UpWhat It Will Take To Win Today: Advice for Hotel Owners, Brands, and Management Companies This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
In this episode, Jen Murphy, a travel writer for publications such as the Wall Street Journal, Bloomberg, Travel and Leisure, and Condé Nast Traveler (among other publications), shares what she's seeing and excited about in hospitality today.Listeners will learn about:The rise of specialized retreats, such as hiking and wellness-focused getaways, and how properties like Sensei Lanai and Palazzo Fiuggi are innovating in this space.The shift towards purposeful travel post-pandemic, with travelers seeking trips that cater to specific needs, whether it's for relaxation, cultural enrichment, or personal health.The diversification of wellness travel, including retreats for women going through menopause and those focused on sexual health.The importance of understanding guests' intentions and personalizing their experience to make their stay truly hospitable.Real-life examples of exceptional hospitality that go beyond grand gestures, highlighting the impact of personal touches and thoughtful surprises on guest satisfaction.This engaging conversation that will inspire you to rethink the way you approach hospitality and create memorable experiences for your guests. Whether you're a hospitality professional or simply passionate about travel, this episode is packed with valuable insights and heartwarming stories that showcase the power of a personal touch.This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
Don Barnett is the Director of Sales and Marketing at LondonHouse Chicago.  In this episode, we discuss how to effectively collaborate with influencers to grow your hospitality business.Listeners will learn:The Value of Influencers in Hospitality: Discover why influencers can be a powerful asset for your hospitality business and how they can impact your growth and reputation.Micro vs. Macro Influencers: Understand the difference between micro and local influencers versus national or international ones - and which can give you the best return on investment.Real-life Success Stories: Hear about successful partnerships and how they can lead to immediate results, such as a significant increase in reservations.Platform-Specific Strategies: Find out why Instagram is the go-to platform for hotels and the challenges and opportunities presented by other platforms like TikTok.Vetting Process for Influencers: Learn the criteria for selecting the right influencers for your brand, including the "eye test" and tools to assess engagement rates.Effective Collaboration Tips: Gain insights into the most productive ways to work with influencers, including setting clear deliverables and using trade-outs wisely.Content Creation Opportunities: Explore how to obtain high-quality user-generated content and professional photography or videography through strategic collaborations.Whether you're looking to increase your visibility, enhance your brand, or drive direct bookings, this episode is a must-listen for anyone in the hospitality industry.This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
Don Barnett is the Director of Sales and Marketing at LondonHouse Chicago. In this episode, we explore LinkedIn's untapped potential for hospitality professionals.Listeners will learn:The Power of LinkedIn: Discover why LinkedIn is an underutilized platform in the hospitality industry and how it can be a game-changer for your business and personal brand.Content Creation Tips: Gain insights into creating engaging and 'edutaining' content that resonates with your audience and helps you stay top of mind.Overcoming Judgment: Understand the 'eye roll threshold' and how to push past the fear of being judged by peers when posting on social media.Algorithm Anxieties: Find out why you shouldn't let algorithm changes discourage you and how to maintain a consistent presence on LinkedIn.Personal Branding: Learn the importance of building a personal brand and how it can lead to meaningful connections and opportunities within the industry.The Art of Giving: Hear Don's philosophy on the power of giving value to others and how it can lead to success in business and personal growth.Creative Influence: Get inspired by examples of how creativity and a willingness to help others can make you an influential figure in the hospitality space.Tune in to this enlightening conversation and walk away with actionable strategies to enhance your digital presence and drive your hospitality career forward. Whether you're a seasoned hotelier or just starting out, this episode is packed with valuable insights that will inspire you to embrace LinkedIn and other digital channels for professional success.This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
Jennifer Curtin is the General Manager of The Beatrice hotel in Providence, Rhode Island. Discover the innovative strategies and thoughtful leadership that propelled The Beatrice to the top of TripAdvisor's rankings for Providence and earned it a spot among the best hotels in the Northeast, according to Condé Nast Traveler.Listeners will learn about:The importance of prioritizing team care to enhance guest experiences.Jennifer's unique approach to hiring and nurturing talent within the hospitality industry.The role of communication in building a cohesive and motivated team.Creative amenities that set the Beatrice Hotel apart and how partnerships with brands like Dyson and Therabody enhance the guest experience.The significance of community relationships and how they contribute to the success of a hotel.Jennifer's vision for the future of the Beatrice Hotel.Tune in to gain valuable insights into the world of luxury hospitality management and leave with actionable ideas to elevate your own hospitality business. This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
Homi Vazifdar is the founder and Chairman of The Canyon Group, a vertically integrated investment company focused on the acquisition or development of ultra-luxurious and best-in-class resorts in unique destinations around the world, including Amangiri, the #1 resort in the United States. In this episode, you'll hear about his unique approach to the ultra-luxury hospitality sector and how contrarian thinking has led to unprecedented success.What You'll Learn:Contrarian Thinking: Discover how going against the grain and focusing on operations over finance can lead to success in the hospitality industry.Building Ultra-Luxury Resorts: Gain insights into the challenges and triumphs of creating some of the world's most exclusive resorts.Thinking Bigger: Learn how to push the boundaries of what's possible in hospitality and stay ahead of the curve.Reinvention and Creativity: Explore how to continuously reinvent your business and tackle new creative challenges to stay relevant.Friendship and Relationships: Understand the importance of building genuine relationships and friendships in the business world.Mentorship: Hear Homi's take on mentoring the next generation and what advice he would give to his younger self.Tune in to this episode of Hospitality Daily for a masterclass in hospitality from one of the industry's most innovative leaders. Whether you're a seasoned professional or just starting out, Homi's wisdom is sure to inspire and motivate you to reach new heights in your career.This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
Homi Vazifdar is the founder and Chairman of The Canyon Group, a vertically integrated investment company focused on the acquisition or development of ultra-luxurious and best-in-class resorts in unique destinations around the world, including Amangiri, the #1 resort in the United States. In this episode, you'll hear his advice for building a career in hospitality today.This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
Homi Vazifdar and his teams at The Canyon Group have created some of the best ultra-luxury resorts in the world - including Amangiri, the #1 resort in the United States.In this episode of San Francisco Sundays, you'll hear how the Bay Area shaped his life and work, starting out with his first hospitality business: a restaurant just across the Golden Gate Bridge in Marin County.Listeners will learn about:Homi's Inspiration: Discover what drew Homi to America and how the cultural revolution of the 60s influenced his outlook on life and business.The Magic of Northern California: Understand the unique aspects of the Bay Area that fostered Homi's growth and his embrace of the entrepreneurial spirit.First Steps in Hospitality: Hear the story of Homi's first hospitality business, a restaurant in Marin County, and the lessons he learned from its successes and failures.This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
This episode is an excerpt from Josiah Mackenzie's episode with David Arraya on the Conscious Hospitality Podcast (YouTube, Apple Podcasts,  Spotify). It explores the origins of Hospitality Daily and trends and opportunities in hospitality today. Listen now to hear about:The personal and professional inspirations behind Hospitality Daily.The evolution of hospitality and the role of technology in shaping its future.The importance of staying connected to the core reasons for working in hospitality.The rise of creativity and innovation within the industry.The global impact of the expanding middle class and the generational shift towards valuing experiences over material possessions.The latest trends in wellness hospitality, from high-end bespoke experiences to the simple joy of disconnection.The concept of traveling with purpose and how hospitality providers can cater to the diverse goals of their guests.Tune in to discover how creativity, experiences, and a conscious approach to travel are redefining the hospitality industry and creating a world of new possibilities.This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
In this episode, Lucia Penrod, CEO of the iconic luxury beach club brand Nikki Beach, joins us to share the company's moving origin story—how it was born from a family tragedy and transformed into a global symbol of celebration and joy. What You'll Learn:The beginnings of Nikki Beach and how the brand honors the memory of Nicole ("Nikki"), Lucia's late stepdaughter.The importance of listening to guests and how their feedback has shaped the growth of Nikki Beach.The key to organic expansion and the decision-making process behind entering new markets like Saint-Tropez and Dubai.The unique approach Nikki Beach takes to create a welcoming and inclusive atmosphere for all guests, including celebrities.The six pillars of Nikki Beach's marketing strategy: music, dining, entertainment, fashion, film, and art, and how they contribute to the guest experience.The challenges and rewards of curating a diverse and engaging entertainment program, including discovering and nurturing new talent.Lucia's vision for the future of Nikki Beach and the hospitality industry, with plans to spread the celebration of life concept even further.Tune in to discover how Nikki Beach continues to redefine the day club experience and why creating lasting memories for guests is at the heart of everything they do. This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
In this episode we're learning from Meg Gutowski, the Events and Operations Senior Director at the Independent Lodging Congress (ILC). With a wealth of experience in producing top-tier events, Meg shares her insights into what it takes to create gatherings that are not only memorable but also foster genuine connections.Listeners will learn about:The Creative Process: Discover how Meg and her team at ILC blend meticulous planning with spontaneity to curate unique event experiences.Venue Selection: Understand the importance of choosing the right venue and how it can significantly impact the success of an event.Engaging Formats: Explore the various interactive and engaging formats used by ILC to keep attendees interested and involved, from fashion contests to hot wing challenges.Fostering Relaxation: Gain insights into how ILC encourages a relaxed atmosphere that allows industry executives to let their guard down and truly engage.Collaboration and Partnerships: Learn about the collaborative efforts with advisory boards, local businesses, and venues that contribute to the richness of ILC events.Upcoming Events: Get a sneak peek into the exciting upcoming events planned by ILC, including the venues and cities they will be showcasing. This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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