Host Planet: Expert Insights for Short-Term Rentals

In this episode of Host Planet Bitesize, we dive into reviews – and how you can achieve five stars every time that help you to drive direct bookings and enhance your guest experience.Frank Bosi from Hostfully shares a simple, repeatable system for earning five-star reviews, covering everything from the initial impression to the crucial follow-up after checkout.Discover how you can streamline operations for cleaner day-to-day management and build stronger communication with your guests. If you're aiming for more five-star ratings and want to elevate your vacation rental hosting game, this episode is packed with invaluable insights.2:26 Five-star reviews don’t happen by chance3:00 Make sure your rental is spotless3:49 First impressions count4:49 Over-communicate (but don’t annoy guests)5:52 Set up for success on check-out6:58 Ask for a review9:39 How Hostfully can boost your guest communication11:13 Automated messages12:15 Keyless entry can be a game-changer15:08 Don’t be shy16:42 Learn more about Hostfully: https://www.hostfully.com/influencers/host_planet/Book a demo with Frank: https://tinyurl.com/Hostfully-DemoEmail Frank: frank@hostfully.com Looking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://www.hostfully.com/influencers/host_planet/Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Episode to check next: Cleaning Tips for Short-Term Rental Hosts: Maximise Guest Experience and Ratings: https://www.youtube.com/watch?v=Xti74Jg7MFo&t=1sHost Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #FiveStarReviews #Reviews #AirbnbReviews

In this month's Host Planet Mortgage Podcast, we dive into the world of short-term rentals and financial strategies with Beth Taylor from House and Holiday Home Mortgages.This episode breaks down the crucial differences between buy-to-let and holiday let mortgages, what lenders scrutinise, and how rates and affordability are assessed. We highlight why factors like location and flexibility are particularly significant for holiday lets and short-stay rentals in the current market. If you’re weighing long-term rentals against a holiday let as part of your revenue management strategy, this is your essential guide for navigating 2025's decisions on Airbnb hosting and more.1:17 There’s a smaller pool of lenders in the holiday let mortgage space3:16 Holiday lets offer a lot more flexibility for investors, including personal use4:27 Holiday let mortgages tend to have higher interest rates6:08 The income assessment is different 8:08 Location is key for holiday lets10:56 The UK mortgage market in 202511:51 Get in touch with House and Holiday Home Mortgages: https://www.hhhmortgages.com/host-planetHost Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Beth Taylor: https://www.linkedin.com/in/beth-taylor-a8b15893/Follow Beth on Instagram: @yourbrokerbethHouse and Holiday Home Mortgages: https://www.hhhmortgages.com/host-planetEpisode to check next: Holiday Let Mortgages: Documents You Need + Affordability Tips: https://www.youtube.com/watch?v=FtfglmnZig0&t=4sHost Planet Mortgage Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #HolidayLets #HolidayLetMortgage #Mortgages #BethTaylor #JamesVarley

Join us for the latest episode of the Host Planet Podcast as we dive into the world of vacation rentals with Tyann Marcink Hammond from Branson Family Retreats. As the FIFA World Cup approaches, we explore crucial insights into optimising your bookings. Tyann will guide both new hosts and seasoned STR managers through her World Cup Hosting Crash Course on November 14-15 in Kansas City, Missouri, designed to capitalise on the 2026 boom.Understand the essentials of guest experience, revenue management, and pricing strategies that will set you apart in a competitive landscape. With partnerships from Airbnb, Booking.com, and Host Planet, gain direct insights that will help you convert the excitement of the World Cup into repeat business. Access options are available for everyone – achieve success and five-star stays at any level of experience.1:14 Host Planet is heading to Kansas City for the World Cup Hosting Crash Course!3:30 Who should attend the World Cup Hosting Crash Course 6:51 The brands and speakers involved in the event, including Airbnb, Booking.com, and Host Planet9:55 Hostfully is sponsoring an e-book related to the event. Six steps for 202612:55 The importance of fundamental hosting education15:40 Excitement is building in the US ahead of the FIFA World Cup19:06 Tickets available from just $79 each: https://movha.org/events/Looking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://www.hostfully.com/influencers/host_planet/Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Tyann Marcink Hammond: https://www.linkedin.com/in/tyannmarcink/Branson Family Retreats: https://bransonfamilyretreats.com/Episode to check next: Cornwall’s Beach Retreats: The Direct Booking Blueprint for Successful Short-Term Rental Hosting: https://www.youtube.com/watch?v=MyoWPRaWU2c&t=9sThe Host Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #FIFAWorldCup #WorldCupHosting #KansasCity #TyannMarcinkHammond

On today's Host Planet Bitesize – powered by Hostfully – Suzanne Luscombe from resicentral demonstrates how smart building tech can significantly reduce energy bills while enhancing the guest experience.From remote triage to energy mapping, she explains the practical steps STR operators can take to save costs, resolve issues quickly, and focus on data that leads to actionable insights.Key takeaways:Save money, while keeping guests happy. Smart controls (heating, hot water, ventilation) deliver an average 32% energy saving while maintaining comfort. It’s about automations and guardrails, not asking guests to use less.Operational wins. Use live property status to plan housekeeping and void management, spot problems early, and triage from a distance so engineers arrive with the right fix. Result: faster resolutions and fewer onsite callouts.Data, not distraction. Focus on actionable alerts and energy mapping (where and when consumption spikes) instead of vanity dashboards. The goal is decisions you can make today that reduce cost tomorrow.1:19 Save money – but keep your guests happy2:51 Smart tech delivers an average saving of 32%4:30 Smarter housekeeping and void management 6:59 Speed to resolution: triage from a distance10:02 Data – but not distraction12:10 Energy mapping13:30 Found out more about resicentral: https://www.resicentral.co.uk/Looking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Suzanne Luscombe: https://www.linkedin.com/in/suzanne-luscombe-47296093/resicentral: https://www.resicentral.co.uk/Episode to check next: Cleaning Tips for Short-Term Rental Hosts: Maximise Guest Experience and Ratings: https://www.youtube.com/watch?v=Xti74Jg7MFoHost Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #resicentral #SuzanneLuscombe

In this episode of the Host Planet Podcast, we hear from Terry Whyte of Anna Maria Island Beach Rentals as he details his inspiring comeback in the vacation rental industry after facing two hurricanes in two months.Discover how his strategic approach not only addressed immediate recovery challenges but also laid the foundation for sustained business growth. Terry's journey emphasises the importance of direct bookings and effective revenue management strategies during crisis situations.Listen in as we dive into the pivotal role of content marketing, building a high-converting website, and leveraging the guest experience to re-engage travellers eager to return to the island.1:01 Two hurricanes in two months2:13 Dealing with the aftermath3:47 Anna Maria Island, seven miles long off the coast of Florida4:48 Bouncing back by changing the narrative and leveraging the guest database9:00 Engaging with guests who already love the brand9:55 Content marketing is critical11:21 Having a website which converts 12:40 Acts of kindness from guests 15:52 How to deal with a crisis 16:57 Core goals for the rest of 202518:27 Keeping owners in the picture19:26 Trends hosts and property managers need to be aware of24:47 What’s next for Anna Maria Island Beach Rentals25:51 Favourite brand: Moving Mountains26:49 Individual shout-out: Tim Cafferty27:08 Lessons learned from two hurricanes in two monthsLooking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Terry Whyte: https://www.linkedin.com/in/terry-whyte-4540633b/Anna Maria Island Beach Rentals: https://annamariaislandbeachrentals.com/Episode to check next: Cornwall’s Beach Retreats: The Direct Booking Blueprint for Successful Short-Term Rental Hosting: https://www.youtube.com/watch?v=MyoWPRaWU2c&t=4sThe Host Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer

In this episode of Host Planet, we’re joined by Joseph Cox from Hostfully, who shares invaluable cleaning tips tailored for short-term rental (STR) hosts looking to enhance their guest experience and secure positive reviews.Cleanliness is essential for driving direct bookings and maintaining high ratings. Joseph discusses how to hire reliable cleaners that understand the unique needs of vacation rentals, implement bullet-proof turnover strategies with software, and transform your cleaning team into your first line of defence against guest issues.Discover how back-up plans, effective cleaning protocols, and careful inventory management can lead to better business growth in your Airbnb hosting. We also delve into the tools and systems that can streamline the cleaning process and enhance overall efficiency. Whether you're a seasoned host or just starting with your first listing, this episode equips you with essential insights to uphold high standards in your STR business.0:00 Episode starts1:56 Work with a cleaner who understands short-term rentals4:07 Turno can help you find a good cleaner: https://turno.com/find-airbnb-cleaners/?utm_source=ad&utm_medium=promoted&utm_campaign=hch_a_to_z5:04 Use a good software to manage cleaning and maintenance 6:26 Cleaners are your first line of defence7:16 Find a cleaner who can do more than cleaning8:34 Have a back-up plan9:43 Should hosts allow pets?11:56 Hostfully’s PMS and digital guidebooks Looking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://tinyurl.com/Hostfully-Host-PlanetKeen to book a Hostfully demo? Click here to connect with Frank Bosi: https://tinyurl.com/Hostfully-DemoEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Joseph Cox: https://www.linkedin.com/in/josephmicox/Hostfully: https://tinyurl.com/Hostfully-Host-PlanetEpisode to check next: From OTAs to Direct: STR Listing Strategy with Hostfully: https://www.youtube.com/watch?v=o22WbSpdlZo&t=1sHost Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer

Dubai is one of the world’s most dynamic short-term rental markets, offering immense opportunities for business growth. With year-round demand, premium ADRs, and no personal income tax, understanding how to operate effectively in this unique environment is essential. In this episode of the Host Planet Podcast, powered by Hostfully, Oriol Plana – operator, founder, and investor – shares insights on direct bookings, optimising both revenue management and guest experience, and navigating different rules compared to Europe or the United States. Key takeaways include:- Clarity beats hype: Dubai’s returns can be excellent, but success hinges on location, amenities, and high standards of guest experience.- Know the rules: Licensing and business set-up are straightforward if you follow the proper processes, avoiding assumptions from European or US strategies.- Operate like a pro: Treat guests as if they are hotel customers, utilise dynamic pricing, and select assets aligned with Dubai’s demand patterns.0:52 Dubai is an amazing market to invest in1:24 The differences between Dubai and Europe3:49 The pros and cons of investing in Dubai5:14 The return on investment in Dubai (no personal taxation helps!)6:28 Owner expectations in Dubai7:56 The properties which perform best in the United Arab Emirates9:25 The guests and their expectations11:07 Delivering a great guest experience12:35 The different accommodation options in Dubai14:02 The process for setting up a business in Dubai15:19 Regulation in the UAE17:10 How the STR market might grow in Dubai19:11 How countries across the GCC are developing: Saudi Arabia, Qatar, etc.20:31 HiGuests and Mr Alfred21:38 Favourite brand: PriceLabs22:29 Individual shout-outs: Gianpaolo Vairo and Damian Sheridan at SCALE23:13 Top tip for buying a rental in DubaiLooking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://www.hostfully.com/influencers/host_planet/?pscd=get.hostfully.com&ps_partner_key=amFtZXN2YXJsZXkzMjAy&ps_xid=SuzwsrHUM40Auh&gsxid=SuzwsrHUM40Auh&gspk=amFtZXN2YXJsZXkzMjAyKeen to book a Hostfully demo? Click here to connect with Frank Bosi: https://tinyurl.com/Frank-Bosi Email Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Oriol Plana: https://www.linkedin.com/in/oriolplana/mr.alfred: https://mralfred.com/HiGuests: https://higuests.com/Episode to check next: Cornwall’s Beach Retreats: The Direct Booking Blueprint for Successful Short-Term Rental Hosting: https://youtu.be/MyoWPRaWU2cThe Host Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #OriolPlana #MrAlfred #Dubai #UAE

In this episode of Host Planet Bitesize, Bevan Thompson from Hostfully discusses essential guest screening tips for vacation rental hosts and property managers.Guest screening is crucial for protecting profit and reputation in the short-term rental market. By verifying identity, applying risk checks, and adhering to local regulations, hosts can ensure compliance while enhancing the guest experience.Join Bevan as he walks through a streamlined workflow that safeguards your property, minimises liability, and maximises reviews. Learn how automating decisions through your PMS can save you time and elevate your hosting standards. Discover the vital connection between effective guest screening and business growth in the competitive vacation rental landscape. Tune in to understand how to create safer stays that lead to better reviews and stronger brand loyalty.1:52 Guest screening is crucial2:19 Protect your property and your neighbours’ properties2:54 Ensure you comply with local regulations3:41 Ensure the safety of your guests4:47 Minimise liability and financial risk6:14 Enhance your reputation and grow your business7:29 How Hostfully integrates with guest screening platformsLooking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://tinyurl.com/Hostfully-Host-PlanetKeen to book a Hostfully demo? Click here to connect with Frank Bosi: https://tinyurl.com/Hostfully-DemoEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Hostfully: https://tinyurl.com/Hostfully-Host-PlanetEpisode to check next: From OTAs to Direct: STR Listing Strategy with Hostfully: https://www.youtube.com/watch?v=o22WbSpdlZo&t=1sHost Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #GuestScreening

If you want happier guests, higher ratings, and fewer headaches, start with the foundations. In this episode of Holiday Let Insider, Rachel Brennan shares the Sykes Holiday Cottages onboarding playbook – from non-negotiable safety and quality checks to the communication habits that shape every short-term rental stay. We cover cleaning standards, deep-clean cadence, maintenance routines, and how to respond when a review stings.Rachel also explains how owners can protect their energy, avoid burnout, and choose the right vacation rental management partner (including what to ask before you sign). Whether you self-manage or use an agency, this is a practical checklist you can apply this week.0:00 Episode starts1:59 The non-negotiables: quality products, cleaning, health and safety, legal requirements 6:08 Clear and friendly guest communication sets the tone for the entire stay11:34 Cleaning is critical14:29 Deep cleans and maintenance checks16:22 Responding to negative reviews18:58 How to avoid burnout and stay positive 21:24 How to choose a holiday let management company24:28 Work with Sykes Holiday Cottages: https://www.sykescottages.co.uk/letyourcottage/ or call: 01244 345700Join Host Planet and Sykes Holiday Cottages for Holiday Let Success in Chester on Tuesday 11 November. The event is free to attend and will be held at Sykes HQ. Register here: https://www.hostplanet.club/eventsHost Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Rachel Brennan: https://www.linkedin.com/in/rachel-brennan-26098118a/Sykes Holiday Cottages: https://www.sykescottages.co.uk/letyourcottage/Episode to check next: Agency vs Self-Managing Your Holiday Let – What’s Best?: https://www.youtube.com/watch?v=onk0VQ99g-cHoliday Let Insider is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #SykesCottages #JamesVarley #RachelBrennan

On this episode of the Host Planet Podcast, we dive into direct bookings with Andy Easton of Beach Retreats, a Cornwall-based brand achieving an impressive 97% direct bookings. This episode unpacks the effective marketing strategies they’ve employed to avoid the pitfalls of channel chasing. Learn how to ace guest experience by knowing exactly who your audience is, designing tailored offerings, and minimising hurdles from discovery to checkout. Andy shares insights into the three foundational pillars of their success: a meticulous curating process of their vacation rentals to ensure quality, the power of brand storytelling that captures the essence of coastal living, and a retention strategy that incentivises first-time visitors to return. He also discusses the challenges faced, the importance of maintaining exclusivity, and the role of technology and upselling in driving business growth. We cover how regulation is shaping the landscape for 2025 and provide practical tips for hosts looking to thrive in today’s competitive market.1:04 How to achieve 97% direct bookings5:56 Three key things to get direct bookings7:47 The importance of knowing your target guest9:14 How to make sure guests keep re-booking10:56 How to share the experience rather than just the property13:11 Guests talk about us on social media 15:04 Strategies that are not so successful 16:01 Building the Beach Retreats brand17:46 The percentage of properties rejected18:43 Scaling is a challenge if you take any property21:08 Exclusivity has helped to grow the brand22:31 Investing in Cornwall25:24 Upselling26:21 Essential tech28:41 The effects or regulation and legislation31:52 2025 short-term rental trends35:05 Favourite brand: Key Data35:52 Shout-outs: Alistair Handyside, Mark Simpson, and Richard Vaughton36:52 Lesson learned: stay humble Looking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://www.hostfully.com/influencers/host_planet/?pscd=get.hostfully.com&ps_partner_key=amFtZXN2YXJsZXkzMjAy&ps_xid=SuzwsrHUM40Auh&gsxid=SuzwsrHUM40Auh&gspk=amFtZXN2YXJsZXkzMjAyKeen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Andy Easton: https://www.linkedin.com/in/andyeaston/Beach Retreats: https://www.beachretreats.co.uk/Episode to check next: Is Your Direct Booking Website Useless? https://www.youtube.com/watch?v=sGewt3ZV6UA&t=394sHost Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #AndyEaston #BeachRetreats #Cornwall

In this episode of Host Planet Bitesize, Joseph Cox from Hostfully shares actionable guest communication tips tailored for Airbnb hosts. Discover effective strategies that not only enhance the guest experience but also lead to increased direct bookings and revenue growth. Joseph’s first recommendation is to create a digital guidebook, serving as a comprehensive resource with house information, access details, FAQs, and local recommendations. This approach empowers guests to self-serve, reducing the need for constant communication and allowing you to focus on providing exceptional service.Next, Joseph emphasises the power of smart automation and light marketing to engage guests before arrival. Use pre-arrival touches to suggest value-added services, collect guest preferences (with their consent), and build an email list for future opportunities. Automating routine messages, setting up review reminders, and leveraging AI for personalised interactions will streamline your communication process. The outcome? Happier guests, an organised inbox, and a more robust brand presence in the short-term rental market.1:54 Use a digital guidebook 4:01 Market upsells, gather guest info, and create an email list6:40 Automate where possible8:54 Send the review reminder  9:58 Stay on top of things 10:31 Using AI for guest communication 11:51 Check out Hostfully: https://tinyurl.com/Hostfully-Host-PlanetLooking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://tinyurl.com/Hostfully-Host-PlanetKeen to book a Hostfully demo? Click here to connect with Frank Bosi: https://tinyurl.com/Hostfully-DemoEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Joseph Cox: https://www.linkedin.com/in/josephmicox/Hostfully: https://tinyurl.com/Hostfully-Host-PlanetEpisode to check next: From OTAs to Direct: STR Listing Strategy with Hostfully: https://www.youtube.com/watch?v=o22WbSpdlZo&t=1sHost Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer

In this episode of the Host Planet Podcast, we explore the intersection of technology and guest experience in short-term rentals with Jessica Gillingham, Founder and CEO of Abode Worldwide.Jessica unpacks the core themes of her enlightening book, Tech Enabled Hospitality, which sheds light on how hospitality tech – from PMS to guest apps – evolves to enhance human experiences. Dive into her insights from numerous industry interviews, the common pitfalls operators encounter, and emerging trends in revenue management and vacation rentals.Plus, discover how storytelling and brand reputation are vital for business growth in the STR landscape, and learn what distinguishes successful brands from the rest. Key takeaways include the importance of focusing on guest experience over just technology, avoiding common operational mistakes, and preparing for the future of STR with clarity and credibility.0:59 Tech Enabled Hospitality 3:30 How tech has developed in the hospitality industry5:14 Key takeaways from the experience – the human experience is at the core of hospitality 10:04 The most enlightening interviews 14:20 The biggest tech mistakes STR operators are making16:46 2025 trends in the STR space 19:40 What separates the brands that cut through and those that don’t 24:24 The importance of PR and earned media for any business25:40 Another book is in the pipeline26:38 Grab a copy of the book: https://shorturl.at/nGbmN27:28 Favourite brand: Disloyalty 28:28 Individual shout-out: Humphrey Bowles30:23 Advice to anyone who wants to write a bookLooking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://www.hostfully.com/influencers/host_planet/?pscd=get.hostfully.com&ps_partner_key=amFtZXN2YXJsZXkzMjAy&ps_xid=SuzwsrHUM40Auh&gsxid=SuzwsrHUM40Auh&gspk=amFtZXN2YXJsZXkzMjAyKeen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Jessica Gillingham: https://www.linkedin.com/in/jessicagillingham/Abode Worldwide: https://abodeworldwide.com/Episode to check next: Stop Building on Someone Else’s Land: https://www.youtube.com/watch?v=VbADM2DROtMHost Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #JessicaGillingham #TechEnabledHospitality #AbodeWorldwide #PR

On this episode of Host Planet Bitesize, Bevan Thompson from Hostfully breaks pricing down to what actually fills calendars without killing profit. He explains why most hosts should lean on dynamic pricing – with smart guardrails – so rates rise when demand spikes and ease off when the market softens. The goal isn’t the lowest price or the highest price; it’s the right price today based on seasonality, lead time, events, and how your comp set is behaving.Bevan also covers the essentials of tracking seasonal demand, watching your competitive set, and deploying promotional pricing the right way. Most importantly, every tactic must pass a simple test: are you still in profit after fees, cleaning, and taxes? He closes with how Hostfully’s PMS centralises pricing, calendars, and channel distribution – plus digital guidebooks that lift guest experience and repeat stays.Key takeaways:1. Use dynamic pricing – with guardrails. Let software adjust nightly rates automatically, but set minimums, maximums, and stay rules so you don’t underprice peak weekends or overprice shoulder dates. Revisit floor/ceiling rates monthly as demand shifts.2. Track seasonality and your comp set. Monitor pacing and local events, then compare your ADR, occupancy, and RevPAR against similar listings. Adjust for lead time (early vs last-minute), and tweak minimum-stay and check-in rules to capture demand pockets.3. Promotions must protect margin. Run targeted offers (e.g., last-minute discounts, midweek deals, longer-stay breaks) only after confirming all-in costs – cleaning, platform fees, taxes, and ops. Use a PMS like Hostfully to push updates across channels and pair promos with guidebook upsells to grow revenue per stay.1:53 Consider using dynamic pricing 4:20 Track seasonal demand 5:21 Understand your market and competition6:55 Promotional pricing8:11 Make sure you’re in profit!9:42 Check out Hostfully’s PMS and digital guidebooks: https://www.hostfully.com/influencers/host_planet/?pscd=get.hostfully.com&ps_partner_key=amFtZXN2YXJsZXkzMjAy&ps_xid=SuzwsrHUM40Auh&gsxid=SuzwsrHUM40Auh&gspk=amFtZXN2YXJsZXkzMjAyLooking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://www.hostfully.com/influencers/host_planet/?pscd=get.hostfully.com&ps_partner_key=amFtZXN2YXJsZXkzMjAy&ps_xid=SuzwsrHUM40Auh&gsxid=SuzwsrHUM40Auh&gspk=amFtZXN2YXJsZXkzMjAyKeen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Hostfully: https://www.hostfully.com/influencers/host_planet/?pscd=get.hostfully.com&ps_partner_key=amFtZXN2YXJsZXkzMjAy&ps_xid=SuzwsrHUM40Auh&gsxid=SuzwsrHUM40Auh&gspk=amFtZXN2YXJsZXkzMjAyEpisode to check next: From OTAs to Direct: STR Listing Strategy with Hostfully: https://www.youtube.com/watch?v=o22WbSpdlZo&t=3sHost Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #JamesVarley #Hostfully #PMS #DigitalGuidebooks #SpecialOffer #BevanThompson #Pricing #DynamicPricing

On this month's Host Planet Mortgage Podcast, Joe Stallard from House and Holiday Home Mortgages walks holiday let owners through the practical steps that make a mortgage application faster and stronger. From the very first checklist – ID, proof of address, income evidence, and bank statements – to how lenders read those documents, Joe explains what underwriters look for and how small oversights can slow everything down.The conversation also covers real sticking points: proving income (employed vs self-employed), what lenders want to see on bank statements, how applications change for expats and other special cases, and why affordability is assessed differently from lender to lender. Joe breaks down concepts like top slicing (combining rental income with personal salary), proof of deposit, and whether the recent base rate cut is filtering through to products yet – so you know what to prepare and what to expect.Key takeaways:1. Preparation = speed and confidence. Have core documents ready before you speak to a lender: photo ID, proof of address, last three months’ bank statements, income evidence (payslips/P60 for employed; SA302s/tax calculations, tax year overviews and accounts for self-employed), plus any supporting info a broker requests. Clean, complete paperwork can materially improve your application timeline.2. Affordability isn’t one-size-fits-all. Holiday let lenders model affordability in different ways. Some lean heavily on projected rental income, others assess personal affordability and may allow top slicing (using salary to support the loan). Expect extra questions if you’re an expat or have complex circumstances – answering them well can open up more options.3. Know your proof-of-funds and the market context. Be ready to evidence the deposit (savings trail, equity release, gift letter, etc.). Joe also explains how to think about product choice around a base rate cut – headline rates can move, but criteria and documentation standards still rule the day, so focus on a clean, complete application to secure the best available terms.1:18 Getting your documents ready can have a big impact on your application1:51 The documents you need to get started2:59 Proving your income 3:58 Proving your income when self-employed5:18 Bank statement essentials 6:28 Lender questions in special circumstances, such as expat customers7:26 Affordability for holiday let mortgages 9:33 Lender approaches differ in relation to affordability 11:14 Some lenders consider ‘top slicing’ by looking at rental income and salary11:56 Proof of deposit 13:35 Has the base rate cut had an impact on products?Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Joe Stallard: https://www.linkedin.com/in/joe-stallard-9b462429/House and Holiday Home Mortgages: https://www.hhhmortgages.com/host-planetEpisode to check next: Holiday Let Mortgages Explained: What You Need To Know: https://www.youtube.com/watch?v=EeiKXfMDLq8&t=1sHost Planet Mortgage Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #BookingCom #Vrbo #HolidayLets #HolidayLetMortgage #Mortgages #JoeStallard #JamesVarley

On this episode of the Host Planet Podcast, James Varley sits down with Andy Fenner, Chief Executive of the Short Term Accommodation Association (STAA), to announce the Host Planet Roadshow 2026 – a national series built for short-term rental hosts, property managers, agencies, and industry professionals.Kicking off in Cornwall in February 2026 and rolling through Portsmouth, London, Nottingham, Bath, Chester, and Edinburgh, the roadshow will bring practical guidance, policy clarity, and real-world hosting tips to the regions that power the UK’s short-term rental economy.Host Planet and STAA are teaming up to deliver hands-on sessions and candid conversations with industry leaders and local stakeholders. Expect updates on regulation and compliance, frameworks for raising standards, and concrete tactics to grow responsibly – alongside structured networking and data-led insights tailored to each city’s market realities.Key takeaways:1. Host Planet x STAA partnership. The 2026 roadshow is a joint effort to professionalise the sector, align on best practice, and channel regional feedback into national advocacy, so hosts have both practical tools and a stronger voice.2. Built for action, not theory. Each stop features regulation demystified, compliance checklists, and revenue/operations playbooks (with local case studies), plus time for Q&As and on-the-spot problem solving with experts.3. Local focus, national impact. By visiting Cornwall, Portsmouth, London, Nottingham, Bath, Chester, and Edinburgh, the series meets hosts where they operate – helping them raise standards, connect with peers and partners, and shape the policy conversation from the ground up.1:16 Host Planet Roadshow 20262:14 The importance of regional events5:06 Your chance to connect with the industry6:44 Take part in crucial conversations with politicians9:02 Learning from others is essential 10:18 James outlines details of the full Host Planet Roadshow 202611:37 The soon-to-be-unveiled registration scheme13:29 Why the registration scheme is good news for the holiday let sector16:01 It’s vital the registration scheme is simple and easy-to-use17:23 STAA lobbying: the government needs to understand the benefits of our industry20:04 The benefits of supporting the STAA21:56 Join the STAA for just £15 per month: https://ukstaa.org/23:10 Individual shout-out: Diane Lloyd27:06 What you can do to protect the STR industryGet in touch with the STAA: info@ukstaa.orgLooking for a great PMS or digital guidebook? You need Hostfully!Check out these special offers:Property Management Software: Get $500 off onboarding by using the code PLANET500.Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.Click here to sign up for Hostfully: https://get.hostfully.com/46p7pafubra1Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2CEmail Frank: frank@hostfully.com Host Planet: https://www.hostplanet.club/James Varley: https://www.linkedin.com/in/jdsvarley/Andy Fenner: https://www.linkedin.com/in/andyfenner2025/Short Term Accommodation Association: https://ukstaa.org/Episode to check next: Is Your Direct Booking Website Useless? https://www.youtube.com/watch?v=sGewt3ZV6UA&t=391sThe Host Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.Contact the show: info@hostplanet.club#HostPlanet #HostPlanetPodcast #HostPlanetBitesize #ShortTermRentals #VacationRentals #HolidayLets #Airbnb #BookDirect #PropertyManagement #PropertyInvestment #JamesVarley #Hostfully #PMS #DigitalGuidebooks #HostPlanetRoadshow #UKRoadshow #HolidayLetEvents #UK #STAA #AndyFenner