In this episode of Host Planet Bitesize, Joseph Cox from Hostfully shares actionable guest communication tips tailored for Airbnb hosts. Discover effective strategies that not only enhance the guest experience but also lead to increased direct bookings and revenue growth. Joseph’s first recommendation is to create a digital guidebook, serving as a comprehensive resource with house information, access details, FAQs, and local recommendations. This approach empowers guests to self-serve, reducing the need for constant communication and allowing you to focus on providing exceptional service.

Next, Joseph emphasises the power of smart automation and light marketing to engage guests before arrival. Use pre-arrival touches to suggest value-added services, collect guest preferences (with their consent), and build an email list for future opportunities. Automating routine messages, setting up review reminders, and leveraging AI for personalised interactions will streamline your communication process. The outcome? Happier guests, an organised inbox, and a more robust brand presence in the short-term rental market.

1:54 Use a digital guidebook 

4:01 Market upsells, gather guest info, and create an email list

6:40 Automate where possible

8:54 Send the review reminder  

9:58 Stay on top of things 

10:31 Using AI for guest communication 

11:51 Check out Hostfully: https://tinyurl.com/Hostfully-Host-Planet

Looking for a great PMS or digital guidebook? You need Hostfully!

Check out these special offers:

Property Management Software: Get $500 off onboarding by using the code PLANET500.

Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.

Click here to sign up for Hostfully: https://tinyurl.com/Hostfully-Host-Planet

Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://tinyurl.com/Hostfully-Demo

Email Frank: frank@hostfully.com 

Host Planet: https://www.hostplanet.club/

James Varley: https://www.linkedin.com/in/jdsvarley/

Joseph Cox: https://www.linkedin.com/in/josephmicox/

Hostfully: https://tinyurl.com/Hostfully-Host-Planet

Episode to check next: From OTAs to Direct: STR Listing Strategy with Hostfully: https://www.youtube.com/watch?v=o22WbSpdlZo&t=1s

Host Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.

Contact the show: info@hostplanet.club

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