In this episode of Host Planet Bitesize, we dive into reviews – and how you can achieve five stars every time that help you to drive direct bookings and enhance your guest experience.

Frank Bosi from Hostfully shares a simple, repeatable system for earning five-star reviews, covering everything from the initial impression to the crucial follow-up after checkout.

Discover how you can streamline operations for cleaner day-to-day management and build stronger communication with your guests. If you're aiming for more five-star ratings and want to elevate your vacation rental hosting game, this episode is packed with invaluable insights.

2:26 Five-star reviews don’t happen by chance

3:00 Make sure your rental is spotless

3:49 First impressions count

4:49 Over-communicate (but don’t annoy guests)

5:52 Set up for success on check-out

6:58 Ask for a review

9:39 How Hostfully can boost your guest communication

11:13 Automated messages

12:15 Keyless entry can be a game-changer

15:08 Don’t be shy

16:42 Learn more about Hostfully: https://www.hostfully.com/influencers/host_planet/

Book a demo with Frank: https://tinyurl.com/Hostfully-Demo

Email Frank: frank@hostfully.com 

Looking for a great PMS or digital guidebook? You need Hostfully!

Check out these special offers:

Property Management Software: Get $500 off onboarding by using the code PLANET500.

Digital Guidebooks: Get 30% off for life by using the code HOSTPLANETGB.

Click here to sign up for Hostfully: https://www.hostfully.com/influencers/host_planet/

Host Planet: https://www.hostplanet.club/

James Varley: https://www.linkedin.com/in/jdsvarley/

Episode to check next: Cleaning Tips for Short-Term Rental Hosts: Maximise Guest Experience and Ratings: https://www.youtube.com/watch?v=Xti74Jg7MFo&t=1s

Host Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.

Contact the show: info@hostplanet.club

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