Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. More than ever, we need all the tools and help we can get to overcome the growing needs of the healthcare system. Dr. Lorissa MacAllister recognizes the need to optimize healthcare environments, leading her to found Enviah. The company helps create healthcare environments where people thrive while helping healthcare providers more effectively accomplish their mission. In this episode, Dr. MacAllister joins Dr. Roger Spoelman and Ben Sawyer to share the story and inspiration behind the development of Enviah and how it aims to align people, processes, physical spaces, and profitability within healthcare organizations. Through case examples and her expertise, Dr. MacAllister challenges traditional healthcare practices and offers a new perspective on driving revenue, improving patient outcomes, and competing with direct-to-consumer entities by optimizing physical spaces. Tune in to this episode and discover how Dr. MacAllister and Enviah are revolutionizing healthcare environments. Take the first step towards transforming your organization by unlocking the untapped potential of your organization’s physical spaces.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Confronting that, we are seeing systems and processes being reimagined. In this episode, we sit down with David Willis to talk about expanded care settings, particularly reimagining patient flow in healthcare organizations. He dives deep into the reasons behind the renewed focus on patient flow, including shifting patient preferences, staffing challenges, and financial considerations. What is more, Dave emphasizes the need for administrators to address these issues by optimizing bed utilization, reducing the length of stay, and improving discharge planning. From identifying current challenges to finding solutions and new approaches, Dave gives us key insights that will help you meet the evolving needs of patients, healthcare providers, and the entire organization. Tune in to this conversation to not miss out!
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. One area that has particularly grown since is outpatient care, which comes with unique sets of challenges. In this episode, we take a deeper look into outpatient care under the umbrella of systemness. We are joined by Delena Cook Brockmann, the Executive Director of Operations at Piedmont Athens Regional, to share how they strategically align outpatient care with the rest of their system. She shares the Oconee Health Campus, the huge impact it made on patient experience and the community, and the growth they’ve seen since. Delena then gives the top recommendations on successful outpatient integration while unpacking the pitfalls you need to avoid. The health system is ever-changing, and as leaders, we need to stay on top of it. Tune in to this conversation for more insights.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The show has been with great experts who share their wisdom to help leaders navigate these changes within the industry. In today’s special episode, Dr. Roger Spoelman and Dr. Chuck Peck are joined again by Darin Vercillo and Ben Sawyer of ABOUT Healthcare for a Quarterly Co-Host Review. They talk about what they have seen going on in the environment and reflect back on some of their previous conversations with guests. Tackling issues with throughput using sports metaphors and fighter pilot analogies, this conversation will fill you with fresh insights on how to get your organization to the level of performance the health system wants. So tune in to not miss out!
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Some of those challenges, particularly in behavioral health, are access, throughput, and placement. Bringing to the show over 20 years of experience in healthcare operations and management to discuss the crisis we are seeing is Kenneth (K.C.) Johnson. K.C. is an accomplished business executive and entrepreneur with a proven track record of success in the healthcare industry. He currently serves as the Chief Executive Officer of HealthSource Integrated Solutions. He joins this episode to talk about how the industry can tackle some of the major access and placement issues that are occurring, beginning with the emergency room paradigm down to setting up a crisis stabilization unit. K.C. then shares his thoughts on technology and what he thinks it can do to help eliminate redundancies that keep patients from receiving the care they need as quickly as possible.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. One of those existing challenges that has only become extra tough is readmissions. Because let’s face it: readmissions cost us not only dollars but time and human resources—all of which have taken a dent in the last few years. In this episode, we are joined by Dr. Tricia Baird to help us get ahead of readmissions. Dr. Baird is the Vice President of Care Coordination at Corewell Health West, where she and her team published the paper “Reducing Readmission Risk Through Whole-Person Design.” She shares with us what they found from their study, revealing the crucial role of educating patients to advocate for themselves. Dr. Baird also talks about overcoming disparity across the organization, employing a multidisciplinary team, and utilizing technologies. Tune in to gain more information about supporting your patients and getting them their best health. Get a hold of Dr. Tricia Baird’s paper, “Reducing Readmission Risk Through Whole-Person Design,” published at the New England Journal of Medicine Catalyst, Volume 4, Issue 1.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Caring for about 800,000 lives in their region, Northern Arizona Healthcare is no stranger to challenges concerning patient flow and care orchestration. In this episode, Dr. Chuck Peck and Ben Sawyer are joined by not just one but two guests from Northern Arizona Healthcare. They sit down with Dr. Derek Feuquay and Jake Lansburg to discuss their care orchestration as a whole and how they overcome issues on access, throughput, and capacity. They take us deep into their process design and transformation to facilitate better patient movement as well as giving patients access to better care. From creating cultural change to accelerating the transfer process, having a phenomenal care coordination team, and turning data into information and insights, Dr. Derek and Jake cover a range of important topics to help you navigate these pressing healthcare challenges. Tune in and learn to better optimize care orchestration!
At the end of the day, healthcare is all about bringing systems together to provide the best care possible for patients. However, coordinating this is not without its challenges. Often, it takes great leadership to pull off a high-performance care network. In this episode, we have a guest who has figured this out. Mary Pat Olson has more than 30 years of experience in healthcare across Nursing, Care Management, and Healthcare Associations. She is currently working at Loyola University Health System. With her expertise, she shares with us how we can create and manage high-performance and clinically-integrated networks built around the patient. Mary also discusses how they navigated through the challenges brought on by COVID and the issues of staffing in the industry. Full of wisdom and insights, this conversation will enlighten you on how to really support your patients. Tune in and learn more on providing access to the right care in the right place.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. One of those vexing problems that we continue to see today is deciding where a patient should go, especially with reduced hospital and post-acute capacity. Diving deep into this mismatch between demand and capacity, Gina Kidder, MSN, ACM-RN, joins us in this episode. Gina joined ABOUT Healthcare in 2023 as Client Outcomes Engineer, with more than 30 years of experience in healthcare across nursing, HCIT implementations, and Care Management. She brings her expertise on care orchestration and patient transitions to help us navigate this issue that has been affecting how patients receive the right and proper care. Following the theme on Taking Control of Throughput, Gina talks about using data and technology to create better strategies and decisions. Join Gina along with Dr. Chuck Peck, Ben Sawyer, and Darin Vercillo to learn more on improving patient care in this conversation.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Managing through the changes can be tough, especially as we collectively have to rethink what used to work and find new ones to fit the current and ever-evolving context. In this episode, hosts Roger Spelman, Dr. Chuck Peck, and Ben Sawyer discuss the changes that have happened since the start of the pandemic. They take a deep dive into the digital front door, consumer-focused healthcare, and the need for innovation. Where are we today? How did we get here? What is the next step? Join Roger, Chuck, and Ben in this conversation as they share their insights.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Sharing his perspective as both a Physician Executive and Hospital Board Chairman, David Sailors, MD of the Piedmont Athens Regional Medical Center joins us in this episode. Dr. Sailors takes us deep into how Piedmont is managing the changing and complex healthcare system landscape today with their hospitalist-based medical program in their leadership structure. He shares the best ways doctors, administrators, and other healthcare professionals can work together to provide the best standards of care for their patients. All of these in the midst of seeing through various challenges that include bedside care and staffing shortages as well as financial issues. Tune in to find out how healthcare practices can be made better for the benefit of patients and the community around you.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Sometimes people start feeling overwhelmed by our capitalistic healthcare system. As sad as it sounds, having access to healthcare is now more of a privilege than a right. In this episode, we have catalysts of change KaiLonnie Dunsmore and Duane Reynolds to talk about our healthcare system and why it is important to start changing it. Duane and KaiLonnie share the vision we should have for the health industry: transforming healthcare into a human-centered system! It is high time to stop tolerating the special treatment of the higher class, the shutdowns of hospitals serving the underserved market, and the capitalistic priorities of the system. It is the time for change. Join us in this revolutionary conversation!
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The solutions they come up with will serve them not only in the current environment but also in the future. For John Raffoul, the President of Adventist Health White Memorial, managing through the changes is all about understanding the value of the organization’s mission. In this episode, he shares with us how their mission and values helped them overcome the adversities brought by COVID. A Malcolm Baldrige Award Winner, John then talks about the Baldrige framework that allowed them to formulate their strategy, processes, and growth. Join him in this conversation as he dives deep into leadership, employee retention, patient satisfaction, and more!
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. And they highlighted, more significantly, the innovation that needs to be done in the healthcare system. In this episode, we sit down with not just one but two experts in the innovation space. We learn from Ben Look, the Director of the Innovation Hub at Trinity Health (Hq Michigan), and Mike Morin, a serial entrepreneur and co-owner of Seamless Ventures. Together, they dive deep into how innovation can rescue healthcare in a way that is not only great for the patients but also for those in the care team. Ben shares their human-centered design at Innovation Hub while Mike tells us about their Seamless model, both giving us a great understanding of the importance of innovation, especially in unprecedented times.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. This time, we’re offering a special edition of Leader Dialogue, as the ones who normally asked the questions now get the chance to talk! Today’s episode will be a roundtable discussion with hosts Ben Sawyer, Dr. Chuck Peck, and Roger Spelman about health system leaders and current market challenges. Full of rich engagements, gold nuggets, and educated sources, join us in discovering the perspective of the experienced hosts about the industry!
In times of crisis, keeping financial stability and building resiliency are challenging tasks indeed. The healthcare industry faced these obstacles due to COVID-19, calling for huge structural adjustments. Dr. Chuck Peck and Ben Sawyer sit down with Carol Burrell, CEO and President of the Northeast Georgia Health System, to share how they survived the pandemic by implementing several strategic changes in their team. Carol breaks down her four-tiered notification system that addresses patient concerns even before lunchtime. She explains how this strategy proved useful in their success, all while keeping their operations aligned with the organization’s core values and overall vision.
Dan Mullen will be joining the Leader Dialogue co-hosts on the Nov 15, 2022, podcast. The podcast topic is Technology: Maximizing Your Systems to Accomplish Your Goals. Daniel Mullen joined ABOUT Healthcare as the VP of Innovation in Analytics in November of 2021.According to an Oct. 25 report from Health Affairs, “healthcare systems are on track for their worst financial year in decades.” Margins have plummeted, labor expenses continue to climb, outpatient activity has dropped, and inpatient capacity and throughput has become even more challenging to manage, due in part to higher levels of patient acuity and post-acute placement delays. Now more than ever, healthcare organizations require accurate and real-time performance information and a technology platform that effectively supports efficient workflow processes and handoffs.In his role Dan is responsible for looking at an array of healthcare data and operational processes in health systems, looking for the best ways to leverage data within systems to improve processes, patient care experience, and increase financial performance. Dan will share his perspective and insights on this important topic, providing practical suggestions that can be applied immediately.Guest Background:Dan has an MBA with an industrial engineering certification from MIT as well as Six Sigma Master Blackbelt certification. Dan joined ABOUT after an over 25-year career in healthcare process improvement and analytics. Including holding several senior operational roles at United Healthcare, Anthem most recently as the VP of Analytics at Optum.
Jennifer Strahan will be joining the Leader Dialogue co-hosts on the Oct 17, 2022, podcast. The podcast topic is Innovation: Pragmatic Approaches to Innovation During Challenging Times. Some of you may already know Jennifer from the key insights she provided on this LeaderDialogue podcast during the height of the pandemic, including advice and guidance on how to best manage through that emerging crisis. Jennifer is considered a national industry thought leader and operational executive. She has extensive knowledge of healthcare strategy and operations gained by leading hundreds of organizations to successfully strategize priorities and achieve targeted results across every domain of healthcare. Specific areas of expertise include end-to-end patient flow, physician practice and hospital service line optimization, strategic facilitation, and integrating performance excellence with technology and enterprise intelligence. She has years of experience working in consulting and professional services as a System Executive Director with WellStar Health System, Director with VHA Georgia (now Vizient Southern States), and Consultant with the Advisory Board Company. She has also worked extensively with the Malcolm Baldrige Foundation.Jennifer will share her perspective and insights on this important topic, providing practical suggestions that can be applied immediately.Guest Background:Jennifer Strahan DSc, MS, FACHE, LSSMBB is the Vice President of Operations for ABOUT Healthcare. Jennifer holds her doctorate degree from the University of Alabama Birmingham, her master's degree from Dartmouth College, her bachelor's degree from the University of South Alabama, and her Lean Six Sigma Master Black Belt from The Ohio State University and Moresteam. She is a Fellow of the American College of Healthcare Executives, and she serves as a visiting professor at Georgia State University’s Robinson College of Business.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. But when an organization focuses on the need, they develop solutions that offer excellent healthcare at an extraordinarily low cost. As leaders, taking care of our employees’ health is a priority, and finding the right provider can be challenging. It doesn’t have to be! Listen in as the President of ProvInsure, Ashley Bacot, talks about their innovative self-insured healthcare model that provides superior onsite primary care while reducing the employee and company’s healthcare costs. So don’t miss out on the chance to find out how you can provide your employees the care they deserve while saving millions of dollars.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. As a leader, you must know how to respond properly to crises or hinge moments. Start investing in your people because they will be your legacy. Think of yourself as a startup that thrives in innovation. And focus more on your peripheral. Talk to the people around you, your customers, or the people you work for. In a time of crisis, you need to be open to everything. Join us as we talk to Dr. Michael Lindsay about his ten-year research into what makes leaders tick. Discover what true world leaders do in crises. Also, learn more about Dr. Michael Lindsay's new book, Hinge Moments: Making the Most of Life's Transitions. Start finding and leveraging your own hinge moments.