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Let's Talk Dispatch with Ashley Valenzuela is a series dedicated to educating, empowering, and supporting the heroes behind the headset. Ashley is a 911 dispatcher in California and the creator of The Raspy Dispatcher LLC. Listen as she partners with industry leaders to add tools to every first responder's toolbelt. No topic is off-limits. Remember to subscribe, rate, and tell a friend, and find us on social media by searching The Raspy Dispatcher.
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In this episode, I’m joined by Danny McAtee, the Director of Peer Support for Runestone Ranch, Danny is a seasoned EMS professional with over 20 years of experience in emergency services. We discuss the critical importance of mental health support for first responders, and how peer support can bridge the gap between fieldwork and mental health resilience. Danny shares his insight into the behind-the-scenes pressures of emergency response and what needs to change to better support those ...
In today’s episode, we’re joined by a Fire/EMS Manager Matt Glogolich. With almost 14 years of dedication to Public Safety Communications, Matt has climbed the ranks from an entry-level dispatcher to a leadership position, overseeing Fire and EMS operations. They'll share stories from the field, discuss the challenges and triumphs of their journey, and offer insights into what it takes to thrive in this high-stakes career.Whether you're an aspiring dispatcher, a seasoned professional, or...
In this episode, we sit down with Jessica Snead, Program Coordinator and Lead Instructor at the Houston Community College 911 Dispatch Academy. With nearly a decade of hands-on dispatch experience, Jessica has worked across all emergency service disciplines, rising to a supervisory role and now actively training the next generation of dispatchers. Jessica shares her passion for elevating pre-agency training to better equip dispatchers before they step into their roles. She believes that forma...
In this episode, I’m joined by Jeremy, a dedicated firefighter and the leader of Beyond the Badge Paranormal. With 18 years of experience in emergency services, Jeremy shares his personal journey through mental health challenges and his passion for raising awareness on these critical issues. As a paranormal investigator, Jeremy also brings some chilling stories from his ghost-hunting adventures. Together, we explore the intersection of first responders’ mental health and the supernatural. You...
In this special episode of The Let’s Talk Dispatch Podcast, we're shaking things up with a conversation that goes both ways! I’m joined by students from Seneca College’s 911 & Emergency Services Communications Program, where they’re diving into an APCO-accredited course on Communication and Center Technology. These future dispatchers have just as many questions for me as I do for them. Tune in to hear how Canada is shaping the next generation of dispatchers, and how The Ras...
In this episode of Let's Talk Dispatch, we welcome Matthew King, a seasoned 911 professional with over 19 years of experience. From his beginnings as an Orlando fire dispatcher to his rise to management in just 12 years, Matthew has seen it all—both the highs and the challenges of transitioning from frontline dispatcher to leadership. Tune in as we dive deep into the lessons he’s learned along the way, emphasizing the importance of supervisors staying human, fostering trust, and emb...
In this episode of Let’s Talk Dispatch, we’re thrilled to welcome back Jenn Marshall for her second appearance! Jenn is a traveling dispatcher who represents getResQ911, a company founded by Diane Carroll, dedicated to serving 911 agencies and workers. GetResQ911 was born out of a deep passion for the industry. Diane, who spent 22 years in dispatch herself, understands the challenges on both sides—from the dispatcher’s need for family and downtime to the agency’s mission and citizen expe...
On this Episode of Let’s Talk Dispatch we are joined by Regina Milkovich and Cynthia Hudson, seasoned dispatch supervisors at the Goodyear Police Department in Arizona. With a combined 45+ years of experience, these two share a deep passion for improving morale in dispatch centers. In this episode, they discuss the importance of taking baby steps to create a positive work environment, the value of finding a work BFF, and how mentorship can transform a team.Get to know their unique journey, th...
Our guest today on the Let's Talk Dispatch Podcast brings over 26 years of experience in public safety and emergency management. Having worked as a dispatcher, trainer, and manager, Wendy recently transitioned to the private sector, and today she’s sharing her wealth of knowledge on what it takes to hire, train, and support successful dispatchers.We’ll explore the key job skills new dispatchers need to thrive, strategies to prevent burnout in their critical first year, and Wendy’s unique pers...
In this episode of Let's Talk Dispatch, we're joined by Jennifer Boht, a seasoned dispatcher with over nine years of experience in the field. Jennifer's passion for dispatching goes beyond just answering calls—she's committed to shedding light on the critical staffing issues that affect dispatchers and departments alike. Tune in as we dive into the real-world challenges of understaffing, its impact on mental health, and how it shapes the day-to-day experiences of those behind the console. Whe...
Todays episode of Let's Talk Dispatch is a special recording with the Five Oooh Podcast. Host Haley Mirabelli is a dedicated active-duty police officer with a master’s degree in Public Safety Administration. A powerful female voice in the law enforcement community, Haley founded the Never Forgotten Clothing Company, which initially started as a clothing brand for first responders but has since grown into a thriving community. This platform allows first responders to share their stories, ...
Today, we are thrilled to have Maribel, the 9-1-1 Public Education Coordinator for the RGV911 District, as our guest. Maribel plays a crucial role in public safety by organizing training sessions, monitoring progress at dispatch centers. She is also the mastermind behind the impactful Teach 911 program, which educates students on the proper use of 911 services.In our conversation, we'll delve into Maribel's journey into public safety, her experiences and challenges in the field, and her daily...
On todays episode we are joined by Nik, the Chief Strategy Officer of PeerConnect App, an innovative platform designed to support mental health and peer connections. Nik brings a unique perspective to our conversation, not only through his professional role but also through his personal connection to emergency services—his wife is a dispatcher for the Canadian Mental Health Association, with previous experience in police and EMS dispatch.Referred by Cait Lavoie, PeerConnect's Marketing Coordi...
Today we are joined by two retired police officers with over a decade of experience in the First Responder field. They are the driving forces behind Runestone Ranch, an organization recently awarded its 501(c)(3) status, dedicated to mental health outreach for first responders.Brian and Anthony have experienced trauma on the job and know firsthand the importance of peer support and mental health resources. They are here to share their personal stories and the critical mission of Runestone Ran...
My guest today is a Fire Captain and Paramedic with over 14 years of experience as a firefighter and 12 years as a paramedic. Josh is also a meditation instructor who is passionate about promoting the importance of mindfulness meditation for first responders.Josh recently faced a major injury on the job, which, while challenging, gave him the time and opportunity to bring a long-held idea to life. He founded Foundation Fortified, an initiative aimed at supporting first responders through mind...
This episode highlights a new segment from our YouTube channel, Voices from the Communication Center. During this segment, we bring you an inside look at the real stories, advice, and day-to-day realities of the unsung heroes who answer emergency calls in our community daily. Join us as we sit down with three dedicated dispatchers from the San Jose Police Department.Subscribe to The Raspy Dispatcher on YouTube for more episodes featuring incredible dispatchers from around the country, s...
You know her name or face if you’ve been anywhere on the dispatch conference or training circuit. Halcyon Frank is back for this episode of "Let's Talk Dispatch" to tell you about her new venture, Under the Headset with Halcyon. Join us as we dive into her exciting adventure of launching a training and consulting business, discover some amazing new training tools she’s created for dispatch, and so much more. Whether you're a seasoned dispatcher or new to the field, you won't want to...
Join us on this episode of 'Let's Talk Dispatch' as we dive into the future of 9-1-1 centers with a special guest, a private sector startup founder Max Keenan of Aurelian who specializes in building software to automate non-emergency calls for Public Safety Answering Points (PSAPs). Despite never having been a dispatcher themselves, our guest brings a unique perspective on how technology can transform the operations of 9-1-1 centers.We'll explore the evolution of 9-1-1 centers from merely han...
Our guest today, Liz, brings over 7 years of experience in the world of 911 dispatching. She is committed to fostering healthy work environments in communication centers through clear communication and team building. Liz offers a fresh perspective on improving our centers and enhancing our operations.Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a ...
In this episode, we dive into the incredible journey of Robin Barton, a seasoned professional who has dedicated over a decade to public safety roles, including Communications Officer, Communications Training Officer, Communications Supervisor, Tactical Dispatcher, and Hostage/Crisis Negotiator. Robin's extensive experience in managing crises and maintaining composure under pressure has uniquely positioned her to understand the critical gaps in training for veteran dispatchers. Driven by a pas...
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