Claim OwnershipM&M Insurance Podcast - Australian Insurance industry topics & issues affecting Brokers
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Calling all Insurance Brokers! Are you over Webinars? Over formal presentations? We certainly are! So we've decided to do something about it. We've started our very own podcast so we can dive deep into insurance industry topics and issues, affecting us all.
Speakers:
Mick O'Bree - General Manger of Operations, Ausure
John Mills - Broking Manager, Ausure
About Ausure -
Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally.
Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.
Speakers:
Mick O'Bree - General Manger of Operations, Ausure
John Mills - Broking Manager, Ausure
About Ausure -
Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally.
Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.
49 Episodes
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Hi all, this week we had the Executive General Manager, Distribution Strategy for the UAA Group, Marc Crossman.In this episode, we hear about Marc’s journey to success, and how the Impostor Syndrome is real…and a good thing!We also deep dive into Marc’s approach for work/life balance, which is probably more important now than ever, given how busy our industry is…and our lives are!We did get a bit of FOMO hearing about Marc’s upcoming trip to Bali, but we pushed through it. 😊We had a lot of fun with this one and we hope you enjoy it as well.
Hi all, this week we were lucky enough to 4 stars from Elantis Funding join us for a chat. Those stars are Kristy Baunach, Effie Peal, Marcelle Morgan & Evangeline Tng. In this episode, we spoke about the different journey each person had in falling into our amazing industry. During this chat, it reminded us that our industry can keep getting better at attracting new talent, as the phrase “black hole” was a common theme. We also deep dived into in Elantis’ passion for Emerging Talent, which is a great approach to bring more and better people into insurance. We had a few deep belly laughs and played musical chairs a bit and had a ball throughout it all! We had a lot of fun with this one and we hope you enjoy it as well.
Hi all, this week we were lucky enough to have two of the best in their field, Katrina Hickson and Hayley Morice, from Emergence.In this episode, the gurus of Cyber insurance give some amazing hints and tips about a product that can be elusive to some brokers. Their approach cuts through the myths and awkwardness of cyber insurance, and made it easier for Millsy and I to wrap our heads around how to approach it with business owners and for personal use.Katrina and Hayley give us some amazing stats that are truly…sobering. We had a lot of fun with this one and we hope you enjoy it as well.Thank you.
- Jay Hani, National Operations Manager – NTIHi all, this week we have one of the gurus of people and project management, Jay Hani, National Operations Manager of NTI.In this episode, Jay shares his insights into how he approaches running a successful team within a large company, and from the start, it’s pretty clear that Jay is passionate about setting clear structures for his team. We also get an insight into how Jay recruits new team members. It’s unique and seems to work, so hopefully this is something that can help most people in business, regardless of the industry.We also did a deep dive into how the market is changing and what effects Jay is seeing in the trucking industry. We hope you enjoy this one…and the brief mention of Biff from Back to the Future!
Hi all, this week we were lucky enough to be greeted by the QBE Young Achiever Award, Tom Leis!In this episode, Tom shares his journey in the insurance industry, from humble beginnings to being a successful broker. It is clear that Tom has an exceptional view on life, as he constantly thanked others around him for his success.If you’re looking for a podcast that gives plenty of insight into how a successful broker approaches their work – and more importantly – remains a quality human being, check this out.We hope you enjoy this one.
Hi all, today we were very fortunate to have Ben Church, GM Broker Distribution from Allianz, to give us some insight into the machine that is Allianz.In this episode, Millsy and I deep dive into the successful performance of the portfolio with Allianz, including the different factors driving this growth. We also hear some exciting news about the farm product hopping on Sunrise later in the year, so if you haven’t heard it already, you heard it hear first.We finish with a blatant self promotion around the fun and benefits of the Ausure Camping Trip!We hope you enjoy this one.
For our first podcast this year we were lucky enough to interview Steadfast’s Erato Claims Manager, Cindy Meadows. We had so much to cover off that we needed 2 episodes!
For part 1, we deep dive into what Cindy is seeing in the market, in terms of AFCA escalations and PI claims. This insight is absolute gold. If you have ever been through an AFCA or PI process, you’ll know what we mean. Cindy also gives us her thoughts on what areas brokers can work on, and what we are doing really well.
If you think AFCA and PI claims can be doom and gloom, think again. While our industry can always get better, this podcast really opened up how well we look after our clients.
We hope you enjoy this one.
Speakers:
Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Cindy Meadows, Erato Claims Manager at Steadfast
About Ausure - Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.
Hi all, in this podcast Millsy and I have Ausure’s resident professional risks expert, Jason Mann from Ausure Professional Risks. We deep dive into Jason’s experience and what he offers the Ausure network with placement queries and assistance. We also confirm that magic number of years in the industry where we stop counting our experience!
Jason opens up his thoughts of broker training for PI, some great placement solutions an also some specific industry insight.
We get a BBQ style explanation of Management Liability vs D&O. Look out for my suit reference, I was pretty happy with that one.
Jason is available to assist any Ausure rep with professional risks, and Millsy regularly directs reps looking for help to Jason. If you’d like some help, we have included Jason’s details below for you;
Jason Mann
Managing Director
E jason.mann@ausure.com.au l M 0412 969 030
www.ausureprofessionalrisks.com
Speakers:
Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Jason Mann, Ausure Professional Risks
About Ausure - Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.
Hi all, in this podcast we give you a sneak peak into the upcoming Networking Days. We talk a bit about each agenda item and how it’s relevant for you. We also deep dive into some reflection time. And while we’re not wellness gurus (not sure what that is anyway), we do talk about how it’s okay to feel under the pump…and you’re definitely not alone. We do our best to combat the fatigue of workloads, staff retention, hardest insurance market etc with some ideas about positive culture & taking a step back occasionally.
Speakers:
Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager
About Ausure - Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.
Hi all, we know you have been waiting for this one. Ellie Laidlaw, CFO of Ausure and one of the key brainstrust for the group! In this episode, Millsy & I deep dive on what Ellie is seeing in the Mergers & Acquisitions space of our industry, namely consolidation. We talk about the multiples for the sales of portfolios, the benefits of succession planning and the roles Ausure has played in Joint Ventures. We also talk about this ‘changing landscape’ of our industry is affecting decision making within the business.
Given Ellie is in between the big yearly financial audit of Ausure, we were lucky to get access to the busiest person in Ausure.
Speakers:
Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Ellie Laidlaw - CFO of Ausure
About Ausure - Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.
In this episode Millsy & I deep dive on all things Lloyds with the estimable Evan Ainslie. We get a layman’s explanation of what Lloyds do, including why they are not an insurer! Interesting no? Evan gave us probably the best summary we’ve heard in describing the massive beast that is Lloyds.
Evan talks about how capacity may very well be increasing soon, which should be music to every brokers ears. We also understand how Lloyds are fully regulated in Australia and not treated as a U.F.I. ( Unauthorised Foreign Insurer ) or DOFI as you may know it. And we really appreciated Evan’s time given he has a big event coming up soon!
Speakers:
Mick O'Bree - General Manger of Operations, Ausure;
John Mills - Broking Manager, Ausure
Evan Ainslie - Market Development Manager A&NZ at Lloyd's
About Ausure - Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.
In this podcast we round out the trilogy by deep diving on nothing less than…remuneration via fees VS commissions. Beardy & Rolf from Coastsure Insurance Brokers, give us their insight about how they approach charging fees only for a portion of their business, and what they see are the benefits. We get to hear about proper costing of time for staff throughout their business, and how this helps the client. And funnily enough…the benefits of a clear Service Proposition come up again, in helping clients see the work we do.
Because this is such a large issue for our industry, we hope this insight from a successful business helps you feel a bit more connected, no matter what business you’re in or what your stance is for remuneration. Even if that stance undecided!
We’re not sure if this one is a version of Godfather III, Police Academy III or Hangover III. You be the judge…
We hope you enjoy this one.
Speakers:
Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Ausure David Beard - Managing Director of Coastsure Rolf Van Dulst - Director of Coastsure
About Ausure - Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.
Hi all, in this episode, Millsy and I follow up with David & Rolf from Coastsure Insurance Brokers. We didn’t get through everything we wanted to in the last podcast, so in this one we deep dive on how Beardy & Rolf approach the concept of Value Adding. It’s a concept that make sense but Beardy & Rolf give us their own unique perspective on it, from how they ensure the client sees more advice to how they engage their team keep adding Value and Advice, which is especially hard in a hard market.
We have a post credit scene (spoiler alert) where they touch on their unique and structured approach to Fees vs Commissions. We’ll need a part 3 to cover this one off…
Speakers:
Mick O'Bree - General Manger of Operations, Ausure;
John Mills - Broking Manager, Ausure
David Beard - Managing Director of Coastsure
Rolf Van Dulst - Director of Coastsure
About Ausure - Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.
Millsy & Mick Podcast #14 – Operational Planning in 2022
In this episode, Millsy and I deep dive on all things about Operational Planning. We see the silver lining of a hard market is the quality of submissions from our reps to insurers. We discuss the benefits of contingency planning, like getting your work done in advance (as much as possible), especially for those tasks you can control, such as sending out Pre-Reviews to clients earlier. We also talk about using more platforms where possible to get more advice to our clients. Somehow the image of Millsy wrestling a bull by it’s horns creeps into the conversation, a la Ben Stiller in Dodgeball, which by the way is one of the greatest date night movies ever.
Sorry all, no guest star appearance on this podcast. And while they have been the most popular, I’d like to think Millsy is star enough to carry us through on this one.
Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Ausure
About Ausure -
Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.
Millsy & Mick Podcast #13 – Introducing Leticia Rees, Ausure’s 2021 Young Achiever Award
In this episode, Millsy and I deep dive on all things Leticia Rees, owner of Ausure Coastal and Ausure’s 2021 Young Achiever Award. Leticia seems to be that rare person who actually had a plan on getting into insurance, as opposed to most of us who fall into it. We get to understand how Leticia made her own luck by tapping other business owners on the shoulder. And it’s great to hear how Leticia runs her successful business. If you’re looking for some hot tips on how to manage a growing portfolio whilst maintaining a quality of life – in a year of lockdowns & catastrophes – then look no further than this poddy with Leticia.
Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Ausure; Leticia Rees - Ausure Coastal
About Ausure -
Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.
In this episode, Millsy and I deep dive on all things Graeme Lilley, Ausure’s GM of Distribution and one of the nicest blokes we know in insurance. Graeme talks about fatigue in the industry (not his!) and gives his hot tips on relationship broking. We learn about his love of sci-fi and why he always packs his joggers when he travels. Unfortunately we don’t have cameras, but we spent too long talking about his now famous hair! ...And is Graeme the new Tinder program for reps buying & selling their books???
Speakers: Mick O'Bree - General Manger of Operations, Ausure; John Mills - Broking Manager, Ausure; Graeme Lilley - GM of Distribution
About Ausure -
Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.
In this episode, Millsy and I deep dive on all things Scott McCarthy, Ausure’s CEO and one of the smartest blokes we know in insurance. Scott gives his insight into this year and what next year might look like, including why January is so important for him. And maybe the most important surprise of all…it seems Scott has been bitten by the camping bug!
Speakers: Mick O'Bree - General Manger of Operations, Ausure John Mills - Broking Manager, Ausure, Scott McCarthy - CEO of Ausure
About Ausure -
Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.
Hi all, in this episode, Millsy and I deep dive on…wait…it’s not a deep dive, we just skim the surface on how we can let go of pressure. Our witty riposte starts with a cracking joke (one of the best you’ll hear) and flows into some lively stories about how we cope with work/life balance. We use a lot of wellness terminology, some of it in the right context as well! We’re not solving world issues here, but I think we started a nice change of pace heading into the end of the year.
Speakers: Mick O'Bree - General Manger of Operations, Ausure John Mills - Broking Manager, Ausure
About Ausure -
Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.
In this episode, Millsy and I deep dive on what could be the hottest topic of 2022….Remuneration Transparency. I’ll admit we are not providing a solution here…mainly because the regulatory bodies haven’t fixed their position yet. Millsy and I throw around some theories that we agree on…and others we don’t. But that’s ok, this isn’t just a black and white issue. We did agree that what brokers can control is our Advice to the client and how we keep showing what we do for our clients. The more of it, the better we will be positioned tomorrow…
And if nothing else, hopefully you get some comfort in knowing it’s ok to not have an answer for tomorrow. Whichever way the industry goes…we got this.
Speakers: Mick O'Bree - General Manger of Operations, Ausure John Mills - Broking Manager, Ausure
About Ausure -
Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.
In episode 7, Millsy and I deep dive on Ausure’s latest communication about Advice, where going forward it ain’t General, it ain’t Personal…it’s just all Advice to our clients. We feel pretty comfortable about it as we think all Ausure brokers give advice to clients, regardless of the product. If you want to hear about the many upsides of an Advice only model, then sit back and tune in.
The importance of giving the right advice to our clients becomes evident during claim time. Read our story about the value of having a trusted Ausure insurance broker on your side here - https://ausure.com.au/news/the-value-of-having-a-trusted-ausure-insurance-broker/.
Speakers: Mick O'Bree - General Manger of Operations, Ausure John Mills - Broking Manager, Ausure
About Ausure -
Ausure is one of Australia’s largest insurance groups, offering flexible solutions to brokerages nationally. Estimated 80,000 clients, $400m Gross Written Premium, with more than $10 billion of clients assets protected.
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