Claim OwnershipOdds & Ends
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On occasion, we'll talk with someone in the rental industry in a way that doesn't quite fit in with our other podcast themes. Those episodes will end up hosted here, in our "Odds & Ends" feed. So if you're up for an occasional podcast out of left field, you'll find it here!
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A couple of months ago, we traveled to Morton, Illinois to visit Brad Kniep and his team to check out their recently-installed drive-through rental counter (check out our YouTube channel for more on that soon). While we were there, I talked with Brad about a few new evolutions in his rental experience and asked for some lessons learned from the processes. He recently:
Upgraded his software from Expert to Elite
Added Point of Rental One
Reorganized his businesses from two general rental businesses in different cities to industry-centric ones based out of one location
Merged with an event rental business
So he has a lot of thoughts on navigating change and what worked well for him, what didn't work well, and some tips on how best to handle it. Hopefully they're helpful for you. If you'd like to check out Elite, visit pointofrental.com/book-a-demo and fill out a form.
Brooke Ryan joins Point of Rental as the company's Global Director of Customer Support, unifying the company's support organization worldwide. She brings 10 years of experience in SaaS support, both in providing support directly and in building organizations and procedures designed to help customers get the information they need, as quickly as possible.
On 6 May in South Africa, Pointers went on their first brick-building visit for Door of Hope. Door of Hope is a local organisation that provides care for abandoned children. They’re looking to expand their operations by building 70 houses for abandoned children that can’t be (or aren’t) adopted, giving them a chance to start adulthood on the right track. Each brick-making session produces roughly 400 bricks, which is nearly 1/10 of what’s required for a single house; the project is expected to take several years, but our South African team is looking forward to being a part of the progress. Bernice Smith talked to Brian about the experience in this episode; if you’d like to help Door of Hope and the South African team build more houses - via donation or by helping build bricks - contact our South African office for corporate donations. and visit here to donate individually (South Africa | International).
APAC MD Dave Cameron joined us in our American offices to talk about the company's partnership with Children's Ground in 2023.Join Point of Rental's Australian team at HIRE23 by visiting Stand #13; Dave's excited to talk with you about sustainable charity partnerships or just hire software in general.
Point of Rental's Consulting Services Lead, Sean Konys, introduces the company's consulting services option, building on his presentation at the 2022 International Conference.Also, an announcement: The 2023 International Conference will be in Fort Worth from Oct. 1-4, so save those dates!
This month's Front Porch guest is Joan McKinlay from our UK office, who participated in the Plant & Hire Aid Alliance's recent convoy to Slovakia to provide equipment and supplies to Ukrainian refugees.Since the full episode won't be shared until after the next Plant & Hire Aid Alliance event, we wanted to share this segment from the interview (slightly modified) to encourage people interested in helping her at the Wrapathon scheduled for 26-27 November to stop by and help. The people involved will play a big role in brightening the lives of people who could really use it after an incredibly difficult 2022. If you can't make the Wrapathon but you'd like to help in other ways, you can get connected by signing up at the Alliance's website: www.aid-alliance.com/
In August, HIANZ held their annual conference and Kiwi Hire Group walked away with three of the association's annual awards. We talked to Christine Potter, one of the founders of Kiwi Hire Group, about the awards and what's led to Kiwi Hire's success in such a short time.
Our software is always getting new features added! This time it's a pretty big development over in Essentials: Delivery Vehicles.
To celebrate last month's 40th-anniversary celebration, we take you behind the scenes a little bit to our internal "Ask Me Anything" Q&A webinar that featured CEO Wayne Harris, EMEA MD Mark Goodrum, and APAC MD Dave Cameron. (Note: we're taking two webinars and combining them as though they were one, because so much of the content would have been repeated otherwise.)
Did you know about Point of Rental's new Learning Management System? How about the video training courses and certificates? Ed Hewitt joined me to talk about a lot of cool features and how you can get your team enrolled in the customer training portal.
In a short version of The Front Porch this month, we talk to POR's VP of Customer Experience, Darrin Smith, about many of the changes in Point of Rental's customer experience process - both those that have been made and those that are upcoming.
It's almost time for the ARA Show! Our four guests talk about what's in store at the show for people interested in Point of Rental. We'll talk about our pre-show reception, our booth (#2607), what you can expect there, the swag we're giving away, our show specials, and even the post-show annual training.RSVP for the reception: www.point-of-rental.com/araRead more: www.point-of-rental.com/booth-2607-at…2021-ara-show
One Stop Hire went from just an idea for an online-only hire store to become one of the UK's largest independent hire and sales companies in a few short years; MD Steve Hitchen discusses the company's recent acquisition of Lord Hire Centres and more.
Badger Rental Services' Garrett Shurling was featured in a recent edition of Rental Pulse discussing a recent scam perpetrated in his area and how he was able to recover stolen equipment using his drone.Article: www.ararental.org/Rental-Pulse/Art…uipment-recoveryBadger Rental Services' site: badgerrentalservices.com/
The ARA's Young Professional Network is expanding! COO/CFO Marcy Johnson joins the Porch to talk about the YPN, the change in policy, and why the group is excited to welcome associate members.To apply to join the group, fill out the application form here: ararental.org/young-professional-network
North London Plant Hire's Paul Huckstep tells us about his company's 100-year history, some highlights from the 100 years, and how he and his team are planning on celebrating the occasion.
Leppo Rents CEO Glenn Leppo came onto the PORch to tell us about his (and the company's) charitable giving programs, which were featured in the March/April edition of Pro Contractor Rentals.Article: procontractorrentals.com/pages/Print-…eppo-Way.php
What role does your community pay in your life? How does strengthening those around you benefit them (and you)? Caleb and Sean discuss.You can talk to Sean or Caleb on LinkedIn and make show suggestions, ask questions, or just say hi:Find Sean: www.linkedin.com/in/sean-sebastian-1928313a/Find Caleb: www.linkedin.com/in/calebyell/
Sean and Caleb talk through cereals and the process of changing from an employee mindset to an owner mindset.You can talk to Sean or Caleb on LinkedIn and make show suggestions, ask questions, or just say hi:Find Sean: www.linkedin.com/in/sean-sebastian-1928313a/Find Caleb: www.linkedin.com/in/calebyell/
Our first guest! Sean and Caleb talk about automating tasks to free up your time with Deniero Bartolini, the CEO and Founder of Gold Rush Social.Find Deniero on LinkedIn here: www.linkedin.com/in/the-business-coach/Find Sean: www.linkedin.com/in/sean-sebastian-1928313a/Find Caleb: www.linkedin.com/in/calebyell/
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