Welcome to Power Time! In this episode, hosts Scott and Matt dive into the revolutionary transformation of contact centers with the help of AI, featuring insights from Jennifer Lowry, a leader at Microsoft's contact center. With a staggering 45,000 agents across 92 centers in 120 countries, Microsoft's contact center is at the forefront of technological innovation. Jennifer shares her journey into the world of technology and support, emphasizing the importance of leveraging AI to enhance both customer and agent experiences. The discussion highlights key metrics of success, including significant improvements in digital deflection, first call resolution, and customer satisfaction. The episode explores the challenges and opportunities presented by AI in knowledge management, the reduction of agent toil, and the creation of a seamless customer journey. Jennifer also discusses the potential for AI to transform traditional contact center roles, enabling agents to focus on more meaningful interactions. Tune in to discover how Microsoft is leading the way in integrating AI into contact centers, the lessons learned, and what the future holds for this evolving landscape. Don't miss this insightful conversation on the Power Time podcast!
In this engaging episode of Power Time, hosts Scott and Matt dive into the rapidly evolving world of AI and technology. Starting with an unexpected cameo on TV, Matt shares a thrilling story that leads into a discussion on the future of AI. The hosts explore how voice technology, like Microsoft's new Copilot solutions, is transforming the way we interact with PCs, making them more intuitive and voice-responsive. The conversation takes a deeper turn into the world of AI-driven contact centers and the anticipated release of GPT-5.0, hinting at a future where AI plays a crucial role in customer service. Scott and Matt also reflect on their experiences at the PowerPack Conference in Vegas, highlighting new launches like PowerUps Planner and the potential of CoPilot agents as game-changers in the tech industry. Special guest Greg Nash, a data expert, joins the podcast to discuss the critical role of data in leveraging AI effectively. The episode wraps up with a look into Project Sophia, a cutting-edge initiative aiming to revolutionize data visualization through language models. Tune in to discover insights into the intersection of AI, data, and voice technology, and how these advancements are shaping the future of work and technology.
Welcome to another exciting episode of the Power Time Show with Matt and Scott! Today, we dive deep into the world of leadership and innovation with our special guest, Justin Graham, a respected leader in the Microsoft space. In this episode, Justin shares his journey through the tech industry, from his early days working in startups to leading groundbreaking projects at Microsoft. He reveals the secrets to motivating technical teams, the importance of democratizing access to technology, and his vision for the future of AI and business processes. We also explore the critical role of security in today's tech landscape and discuss some of the latest trends in AI that are set to revolutionize the industry. Plus, Justin gives us a glimpse into some exciting upcoming features in PowerPages and reflects on his proudest career moments. Don't miss this inspiring and insightful conversation that promises to leave you motivated and informed about the future of technology and leadership. Tune in now!
Welcome to Power Time! In this exciting episode, hosts Scott from Microsoft and Matt from NCS delve into the remarkable journey of Lisa Crosbie. From her beginnings as a librarian to becoming a tech influencer and influential YouTube content creator, Lisa shares her inspiring story and career highlights. Discover how Lisa turned the challenges of the pandemic into opportunities, creating a successful YouTube channel with over 58,000 subscribers and 5 million views. Learn about her unique ability to simplify complex tech concepts and her contributions to the Microsoft community. Lisa also discusses her recent experiences speaking at major conferences in Europe, her collaborative projects, and the rewarding impact her work has had on people's careers. Don't miss this episode filled with inspiration, insights, and practical advice for anyone looking to make a mark in the tech industry. (68) Lisa Crosbie | LinkedIn (1) Lisa Crosbie - YouTube
In this episode, we delve into the evolving role of technical sales professionals over the next decade. Join us as we discuss the impact of AI, the importance of balancing technical expertise with strategic leadership, and the nuances of managing high-performance teams. Our special guest, Ray Schloss, shares his extensive experience from his 17-year career at Microsoft, offering insights into effective leadership, the significance of meditation and hypnosis in achieving high performance, and the future of AI in technical sales. We also explore fascinating personal stories, including Matt's intense training in Thailand and Ray's journey into hypnotherapy. This episode is packed with valuable lessons for anyone looking to stay ahead in the rapidly changing tech landscape. Don't miss this engaging and informative conversation that blends professional insights with personal growth strategies. Tune in now! If you would like to chat to Ray about demo skilling and technical presentations https://www.2winglobal.com/contact-us-ray
Dive into the transformative world of AI with hosts Matt and Scott on the Power Time Show. This episode explores AI's role in revolutionizing various life aspects and highlights tech innovations like Microsoft's Wave 2 and Project Sophia. Special guest Adam Gernon from Microsoft discusses the practical applications of AI, emphasizing Copilot's impact on business and addressing job replacement concerns. The conversation also covers the integration of AI in workplaces, offering insights on using AI tools effectively and anticipating future job interviews. A must-listen for those looking to leverage AI in their work.
Welcome to 'The Power Time Show,' your one-stop-source for insightful conversations with influential figures in the technology industry. In today's thrilling episode, we present you an exclusive dialogue with John Kelly, the Global Microsoft Alliance Lead at NCS, a co-founder of Eighty20, and an influential figure in the Microsoft ecosystem. Through this profound discussion, John shares the story of his transformative journey from a sought-after program manager to a successful business owner. Our guest takes us through the foundation of Eighty20, a revolutionary entity designed to serve as an end-to-end solutions, driven by values and accountability. Through numerous challenges and victories, John nurtures his vision into a well successful enterprise. You'll hear everything from John's first intimidating yet thrilling visit to the Microsoft conference, Inspire, to the real-life experiences and insights he gained while navigating the rapidly evolving world of IT. John offers candid insights into the sector, sharing his journey of building a booming IT business from scratch, and the principles that helped maintain its stellar growth. He bravely conveys the realities of entrepreneurship, spotlighting the key role of resilience, passion, and determination in the face of adversities. Through John's experiences, you'll realize that hard work, sacrifice, and strategic risk-taking far outweigh luck in the path to success. John touches deeply on the importance of investing in the right team members and fostering a robust company culture. Gain inspiration from how his team's shared values, unity, and collaborative spirit acted as vital assets in the fast-paced growth of his business. This episode serves to enlighten aspiring entrepreneurs and IT enthusiasts on the key factors driving the growth of an IT business. We further explore the journey of Eighty20 as it grew into a major global force in the technology sector, drawing attention from significant players leading to interesting investment and acquisition projects. Explore how John managed to launch various specialized practices within 8020's ecosystem while sustainably maintaining their unique culture. Learn about their successful acquisition by NCS and their future endeavors under NCS Australia's guidance. Ultimately, find motivation from John's inspiring career journey as he persistently aimed to scale businesses and nurture his partnership with Microsoft. With a strong focus on his team's success, financial strategies driven by passion, and maintaining employment during uncertain times, John portrays the beneficial prospects arising from an acquisition by a trendsetting Singapore business. Lastly, catch some valuable tips on effective cash flow management, the significance of strong business partnerships, and insightful lessons from John's life outside business.
In this show we will take you through the Australian AI Tour and the highlights for the day as well as the well known PowerHour which is a webinar born out of Microsoft Australia that has had huge success. Here is the link to the latest episode so you can listen as well Power Hour: Microsoft Fabric Deep Dive Nathan our guest today will take you through what it takes to become a low code dev and how he landed a job at Microsoft. Please subscribe to our news letter on powertime.au and click follow on our podcast so you can get the latest episodes.
Welcome to your favorite Power Time podcast with Matt Noble and Scott Meddings. Dive into an exciting episode filled with insightful technological predictions for 2024. Discussions pivot around emerging trends, the mounting influence of tools like AI Builder, and the imminent rise of citizen development. As we share our opinions on the evolving tech landscape, enjoy moments of friendly exchange, personal stories, and our passion for tech products not linked with Microsoft or NCS. Our episode begins with a laid-back banter about our holiday experiences, underlying the significance of restful breaks. Personal achievements and family time soon give way to serious discussions about our well-thought-out predictions for 2024's tech industry. We delve into the expectant growth of AI Builder in the Power platform, contemplate on the likelihood of companies adopting first-party app replacement, and speculate an immense surge in citizen development. Listen as Matt predicts a fundamental shift in AI application across various industries, the potential rise of process mining, and the dawn of intelligent applications. In the second half of the conversation, we delve deeper into the AI industry's future. Examine the speculated rise of process mining, the need for AI-related policies in businesses, and AI's potential for monetization in different sectors. As AI continues to revolutionize work, anticipate a radical alteration in workplace dynamics. We further mull over industry-specific models, particularly within healthcare, finance, and legal sectors, and question if the tech ecosystem can adapt swiftly enough to manifest this potential. Entreating businesses to adopt robust policies and guardrails to venture into the AI landscape with confidence, we project the successful enterprises of 2024 as those comprehensively embracing AI. We conclude with a smidge of suspense as we hint at the upcoming Microsoft AI Tour and announcing our new webpage. Catch this episode for your dose of insightful tech predictions and stay updated with the fast-paced AI world. New Website for newsletters signup is powertime.au
Welcome to our inaugural podcast episode where we delve deep into the realm of app modernization and explore the leading trends for customers in this area. Join us as Bert Wijns guides us through the journey of transforming large-scale applications into more efficient low-code solutions. For further details and to sign up for our newsletters, please visit powertime.au.