“As much as you communicate, it’s probably not enough…” In this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Thorsten Löwenberg, Product Operations Lead at Miro, to discuss his experience building product ops from scratch while scaling the business. From challenges to wins, and how to align cross-functional teams (across two buildings), Thorsten shares all!Key talking points: Aligning product teams through rapid scalingReducing friction between teamsThe biggest surprises and challenges of scaling product opsCommunication, communication, communicationFollowing the need (and iterating)About our guest, Thorsten LöwenbergThorsten is a senior leader in operations and product operations with over 20 years of experience helping tech organizations scale – from high-growth startups to global enterprises. His work sits at the intersection of strategy execution, agile delivery, and cross-functional enablement.About our hosts, Graham and AntoniaGraham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes.
Lucky #7! 🎊Welcome to the seventh episode of the Product Ops Chronicles podcast, where our hosts Graham Reed and Antonia Landi sit down for an engaging discussion with special guest Beks Yellend. This episode is all about the unique challenges product professionals, particularly those in single-serving roles like product operations, face when it comes to their mental health and well-being. Product professionals often find themselves isolated, facing a mountain of responsibilities solo. Graham, Antonia, and Beks dive deep into these challenges, sharing personal stories and practical advice. They underscore the importance of building a robust support network, both within your organization and through external communities. This network is your lifeline, helping you navigate the loneliness and isolation that can sometimes accompany these roles.What’s in store for episode 7? 👀The importance of mental health support and community for product professionals, especially those in single-serving roles like product operationsThe need for product teams to constantly prove their value to the organization Balancing ambition and agency as a product personUnique challenges of product ops rolesThe value of product communities, both online and in-person, in providing a supportive environment for product professionals to learn, share, and build relationshipsListen now!Embark on a journey of product ops enlightenment by subscribing now. Grab your favorite beverage, and let's dive deep into the captivating world of product ops. Because in the Product Ops Chronicles, we don't just talk products; we make them legendary. 🚀✨There's more where that came from! Catch the previous episodes, out now.
Can AI actually help you manage feedback better – or is it just adding more noise?In this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Aly Mahan to discuss using AI to handle feedback at scale, prioritize product decisions, and close the loop more effectively. Plus, why chasing “inbox zero” for product feedback is a trap – and what to do instead.Key talking points of episode 12: Staying on top of customer feedbackUsing AI to sort, summarize, and quantify feedbackWhy you don’t need to respond to every customer requestUsing feedback to help with product discoveryHow Pendo's product team is learning about AISubscribe now, grab your favorite beverage, and let's deep dive into the fascinating world of product ops. In the Product Ops Chronicles, we don't just talk about products; we make them legendary. 🚀About our guest, Aly MahanAly cut her teeth in the world of venture-backed startups, where the most important thing was getting sh*t done in a scalable way, with minimum friction and maximum flexibility. Over the last 15+ years she’s worked in everything from financial auditing to marketing consultancy, and – most recently – spent the last few years helping Pendo ship more consistently while scaling their product team. Aly is flexible, quick to adapt, and happiest when she’s helping people, learning something new, and turning chaos into clarity.About our hosts, Graham and AntoniaGraham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes.
“Creating a house we all want to live in is where great product work can happen.”On this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Jana Debusk to discuss building and maintaining product culture, especially in the face of change. Plus, the reason you should show your colleagues your pets…Key talking points from episode 11:Collaboration with HR and product leadershipManaging change through cultureThe impact of acquisitionsBoosting morale and having fun at workFinding your tribeSubscribe now, grab your favorite beverage, and let's deep dive into the fascinating world of product ops. In the Product Ops Chronicles, we don't just talk about products; we make them legendary. About our guest, Jana Debusk As Product Operations Leader at Playvox by NICE, Jana Debusk streamlines processes, drives growth, and optimizes operational efficiency across global, cross-functional teams with a focus on feature adoption, customer retention, and GTM strategies. As a storyteller, she excels at transforming complex concepts into clear, compelling narratives that engage stakeholders at all levels. Her passion for authentic communication allows me to connect with audiences and foster meaningful relationships, both internally and externally, and she thrive on bringing together people, ideas, and solutions to drive innovation and success. Jana is also a professional jazz musician, lyricist, educator, and mom.About our hosts, Graham and AntoniaGraham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes.
What exactly is the role of product operations? Is it PM'ing the PM experience or something far more nuanced? In the latest episode of The Product Ops Chronicles, hosts Graham Reed and Antonia Landi dive deep into this question with guests Christopher Fox and Chris Butler. Together, they explore the evolving role of product ops as a strategic partner, change agent, and enabler for product managers, tackling everything from organizational dynamics to the future of cross-functional collaboration. If you’ve ever wondered how product ops fits into the bigger picture of product success, this episode is a must-listen! 🎙️What’s cooking in this episode?The role of product operations as manager to product managers Balancing internal vs. external customer focus for product opsThe need for product ops to act as a systems thinker and change agent, not just a process implementerThe tension between specialization and generalization in product ops rolesThe evolving nature of management and leadership in the context of product opsListen now!Ready to embark on a journey of product ops enlightenment?Subscribe now, grab your favorite beverage, and let's deep dive into the fascinating world of product ops. In the Product Ops Chronicles, we don't just talk about products; we make them legendary. 🚀
Graham Reed and Antonia Landi are back with another exciting episode of the Product Ops Chronicles. This time, they're joined by the brilliant Lindsey Bell to dive into product operations and its pivotal role in swiftly and efficiently bringing high-quality products to market.Our hosts explore how product ops is the backbone of delivering top-notch products. Learn why it's not just about speed but also about maintaining quality and efficiency throughout the process.
In the latest episode, Graham Reed, Antonia Landi, and guest host May Wong delve into the profound effects of layoffs and navigate the uncertain terrain of finding new employment amidst mental health strains and financial burdens. Come explore how product management and operations roles are changing amid a gradual job market recovery, offering optimism to those seeking new opportunities. Our hosts illuminate the indispensable value of product operations during organizational change, emphasizing its role in supporting employee well-being, retention, and career advancement. What’s cooking in episode 4?Impact of layoffs and challenges faced by those laid off, such as finding new employment, mental health issues, and financial pressureUncertainty around the future of product management and product operations rolesGradual recovery in the job market and optimism for those seeking new rolesThe value and importance of product operations during times of organizational change and restructuring The value proposition of product operations in supporting employee retention, well-being, and career development The need for product operations to navigate and adapt to the unique challenges of each organization, rather than relying on a one-size-fits-all framework or playbook.Listen now!Embark on a journey of product ops enlightenment by subscribing now. Grab your favorite beverage, and let's dive deep into the captivating world of product ops. Because in the Product Ops Chronicles, we don't just talk products; we make them legendary. 🚀✨There's more where that came from! Catch the previous episodes, out now.Listen now
Buckle up for an exhilarating dive into the heart of product operations with episode 3 of Product Ops Chronicles – the podcast that's more than just conversation; it's your gateway to understanding the intricacies of product strategy, operations, and beyond. In this latest episode, join hosts Graham Reed, Antonia Landi, and guest host Diana Soler as they uncover pivotal themes that not only define the discipline but also shape the course of your product organization's journey. From unraveling the best communication approaches to leadership styles – our hosts are here to guide you every step of the way.What's brewing in episode 3?Role of product operations in supporting product function: Framing product operations as a function supporting the entire product function.Iterative approach and change management: Discussing the importance of an iterative approach and effective change management.Continuous feedback loops: Emphasizing maintaining a feedback loop to gather input from teams.Transparency and understanding of internal processes: Acknowledging the importance of opening up internal processes for transparency.Building empathy between teams: Encouraging empathy between teams for better collaboration.Transparency in communication: Discussing the need for transparent communication within and between departments.Listen now!Embark on a journey of product ops enlightenment by subscribing now. Grab your favorite beverage, and let's dive deep into the captivating world of product ops. Because in the Product Ops Chronicles, we don't just talk products; we make them legendary. 🚀✨There's more where that came from! Catch the previous episodes, out now.Listen now
Ever felt like you’re doing four jobs at once? According to John Cutler, there may be some truth to that sentiment. In this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with John to discuss the four hats of product operations: the operational excellence leader, the designer, the builder, and the wrangler. Plus, why not all dependencies are bad, and how to manage them without slowing down.Key talking points: The four hats of product opsBalancing collaborative and transactional workWhy dependencies aren’t all created equallyRemoving workload to free up bandwidth and increase collaborationA look into what John’s working on at DotworkSo, there's only one question left to ask…Which product operator are you? Share your answer on LinkedIn (and tag us!), let’s keep the discussion going. 🙌About our guest, John CutlerJohn Cutler, a self-described “product development nut” and product legend, is a highly experienced product professional who has worked as a product manager and product enabler. He’s currently the Head of Product at Dotwork, where he’s building the function as a 0-1 hire. About our hosts, Graham and AntoniaGraham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes.
Would you describe product operations as a support function? Or does that trigger thoughts of cost centres and subordination? Clare Hawthorne argues the term ‘support’ undersells the importance of the product operations function.On this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Clare Hawthorne to look back at the last few years of product operations development to uncover the pitfalls and trends to futureproof the function.Key talking points from episode 10:Is product ops a support function?The true goal of product operationsFinding a compelling argument for product opsMeasuring product operationsWhat does the future of product ops look like?About our guest, Clare HawthorneClare Hawthorne, Senior Director of Engineering & Product Operations at Oscar Health, is a technology leader with a passion for optimizing engineering and product teams. Her super power is "run state" – she gets out of bed each morning with the goal of paving the road to make products and software easier to ship.Clare is also a keynote speaker at the upcoming Product Operations Summit in New York. About our hosts, Graham and AntoniaGraham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes.
Product teams are constantly pushed to move faster, ship faster, and iterate at breakneck speed. But what if the key to sustainable success is actually slowing down? In this episode of The Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Miriam Karlin to explore why product teams—and especially product operations—need to strike the right balance between speed, stability, and focus.With over seven years in the product space, Miriam has a wealth of experience in optimizing processes, facilitating usability studies, and coordinating product roadmaps across diverse teams. She shares her insights on how Product Ops can help teams move with intention, build long-term habits, and avoid the pitfalls of reactive decision-making.What's going down in episode 9?The tension between moving fast and breaking things vs. taking the time to properly build and QA productsThe importance of focus and not trying to do too many small things at once The debate around product managers needing to be "jacks of all trades" vs. specializing in certain areasThe challenges of measuring success in product operations, as some work is just about delivering a completed project rather than driving specific metricsThe tension between product management and other disciplines like design, and who should own certain responsibilities
Ready for another episode of the Product Ops Chronicles? Cause we sure are.This time in action hosts Graham Reed and Antonia Landi pair up with product ops superstar Holly Holbrook. The trio discusses everything you need to know about transparency and communications in product ops. In this episode, the gang examines the lack of transparency in product development and the goals that need to be set to improve these shortcomings over the long term. From building trust to empowering development, see how product operations can help aid the product lifecycle through proper collaboration and transparency. What’s brewing in episode 5?How product ops can build trust and empowerment in product developmentImproving communication between product marketing and product teams How to reinvigorate forgotten projects, kick off new projects properly, and the importance of roadmaps for their successThe importance of understanding the product lifecycle as a collective teamChallenges of communicating technical details to not technical stakeholders The nitty-gritty work that makes building products complexListen now!This episode is brought to you by Passage.Wrong password – try again. Those four words will either send your customers grumbling to reset their credentials or cause them to abandon their session for good.Consumer giants like Best Buy and Amazon are solving this problem by eliminating passwords and giving their customers the easiest, most secure way to sign-in and shop through passkeys - and Passage by 1Password makes it easy to deliver the same experience.By doing so, you can increase your conversion rates and boost your company’s revenue. Check out passage.1password.com to learn more.Increase conversions and drive revenue by quickly implementing passkeys in your existing authentication flows with Passage by 1Password. Passkeys not only reduce the frustration passwords inflict on users, ensuring they continue to progress through their buying journey, but they also help save your organization time and money by reducing support costs and the need for expensive SMS-based MFA.With Passage, you can confidently introduce an industry-leading passkey experience that “just works” with a few lines of code. Our dedicated security experts handle passkey updates and ongoing maintenance, allowing you to focus on your core app, knowing users will enjoy a secure and frictionless login experience across all their devices.Check out Passage to learn more and talk with their team.