Reputation Nation hosts Anne Marie Malecha and Stacy Bratcher examine how AI is reshaping crisis, regulatory, and reputation landscapes, spotlighting Penske Media’s antitrust lawsuit alleging Google’s AI Overviews siphon traffic from outlets like Rolling Stone and threaten digital media economics. They break down a federal ruling that lets Particle Health’s antitrust claims proceed against Epic Systems, a pivotal test of alleged EMR market power and data-access gatekeeping with industry-wide implications for health data competition. The episode also unpacks Shein’s AI-generated model controversy as a cautionary tale on vendor oversight and human-in-the-loop approvals, then turns to the Workday hiring-bias case, where a rare collective action highlights algorithmic discrimination risks for employers at massive scale. Actionable takeaways: pressure-test AI vendor practices, add human review to AI workflows, and prepare legal-comms strategies now for antitrust and bias scrutiny in the AI gold rush era.
In this episode of Reputation Nation, Anne Marie Malecha and Stacy Bratcher dive into how 23andMe’s breach escalated into a governance and trust crisis, including mass board resignations, founder dynamics, and a communications response that blamed users and arrived late on key safeguards like multifactor authentication (MFA). The hosts explain why a $30M class action is small next to the brand’s reputational debt, how boards should manage fiduciary duties under pressure, and what “do no harm” looks like in the first 24 hours of a crisis. The conversation closes with a practical Fast Four on accountability, legal realities in bankruptcy, product-data alignment, and the long road to rebuilding trust.
In this episode, the conversation delves into the legal and crisis management challenges faced by 23andMe following a significant data breach. The discussion highlights the importance of trust, governance, and effective communication strategies in managing crises, particularly in sectors dealing with sensitive personal data. The Reputation Nation hosts, Anne Marie Malecha and Stacy Bratcher, bring in data privacy attorney Alya Sulaiman to analyze the implications of the breach, the company's response, and the lessons learned for future crisis management.
This episode dissects how 23andMe’s data breach spiraled into a governance and trust crisis: board resignations, founder buyback optics amid bankruptcy, and a public response that blamed users. Hosts Anne Marie Malecha and Stacy Bratcher detail why entity-based health privacy expectations collided with a consumer retail DNA product, how directors’ fiduciary duties and D&O coverage factor into risk, and why the first 24 hours require empathy, precision, and audience segmentation. The Fast Four closes with clear, memorable guardrails for leaders handling high-sensitivity data.