The Credit Union Leadership Podcast

This is a bonus episode that was given to us from our time with Dr. Elliott Jardin. ----more---- Using your Brain to Train Part 2: Dr. Elliott Jardin's office hours. It's an extra credit episode of the credit union leadership podcast with our friend, Dr. Jardin. Podcast Extra innings Learning, Preparation, and Emotion in Training Scott Anderle and Scott Albrecht discussed with Elliott the significance of preparation for learners in training and development sessions, drawing parallels from athletic stressful situations to control the controllable. Elliott highlighted the role of sleep in consolidating memories and improving brain functionality and the importance of finding ways to apply learned information in real life. The conversation also emphasized the importance of effective learning and development in a company, with Elliott sharing his approach to making learning more engaging. The team also discussed the content for their podcast, focusing on topics related to learning and emotion. Elliott emphasized the importance of using emotional extremes in stories to help retain information, while Scott Anderle suggested finding either highly positive or negative examples. The discussion concluded with tailoring learning to individual needs and finding the right level of challenge for each person to maximize their learning potential. Brain, Chip, AI, Communication Skills, Active Listening Elliott and Scott Albrecht discussed the similarities between the human brain and a computer chip, focusing on processing speed and memory. They also touched upon the development of AI and its basis in neural networks. Towards the end, they decided to include a segment on developing communication skills for various stakeholders, including learning and development specialists and aspiring leaders. Elliott emphasized the importance of active listening and creating an iterative feedback loop in team environments, explaining how he implements these strategies as a professor. The conversation concluded with discussing how these strategies could be applied in a classroom setting or a project collaboration situation. Innovation, Learning, and Science Accessibility Elliott, Scott Anderle, and Scott Albrecht discussed the importance of innovation and the role of noise in learning and development. They also highlighted Dr. Gervace's upcoming interview on Elliott's podcast, "Brain Health with Dr. Jardin," Sports Psychology: How To Train Your Mind - With Dr. Michael Gervais https://lnkd.in/gxNM_8Em The trio also explored the role of sports psychology and the significance of motivation and retention in learning. They emphasized the role of emotions, the need for appropriate challenges, and the use of extrinsic motivators. The conversation concluded with focusing on making science more accessible and relevant to the general public. BONUS EPISODE with Dr. Elliott Jardin BONUS EPISODE with Dr. Elliott Jardin podbean.com

Our mission with this podcast is to serve hope clearly, providing access to industry perspectives in the credit union movement. We want to raise leaders who focus on creating a culture around sales and service. We believe this will improve the financial well-being of our members and change the world.   We aim to reach 65,000 new learners within the credit union movement by the end of 2026. Our podcast plays a massive role in that number, with well over 25,000 podcast downloads.   Today we bring on friend of the podcast, co-author with Albrecht, and Associate professor at Miami University in the neuroscience and human behavior department, Dr. Elliott Jardin. Dr. Elliott Jardin, an Assistant Professor in Miami University's Social and Behavioral Science department, researches individual differences in cognition. His specific focus is on learning, neuroscience, and cognitive aging. He is an award-winning teacher who credits his research on learning to his success in the classroom. One of his main initiatives is to make science more accessible to people outside of academia. Company Website: https://miamioh.edu/regionals/profiles/elliott-jardin.html Linkedin: https://www.linkedin.com/in/elliott-jardin-ph-d-66734277/ Brain Health Podcast: https://podcasts.apple.com/us/podcast/brain-health-with-dr-jardin/id1536539944 Podcast Appearance with Albrecht:  https://podcasts.apple.com/au/podcast/what-struggling-teams-are-missing/id1688109033?i=1000646786092. Dr. Jardin's mission aligns with our mission, and that is why we brought him on to discuss the following:  Neural Science of learning and development Post learner experience – How can I best exploit the resources given to me in a training.  How should credit unions prepare employees for learning and development engagements? How can we develop our communication skills to articulate ideas and communicate effectively with diverse stakeholders within and outside the credit union?   Motivation, Emotion, and Learning: A Conversation With Elliott Scott Albrecht and Dr. Elliott discussed the role of motivation and emotions in learning. Elliott highlighted the importance of tailoring learning activities to align with motivation and the role of dopamine in motivation and enjoyment. He emphasized the significance of emotional content in memories and the role of challenge level in learning and development. Elliott suggested the existence of a 'Goldilocks Zone' where the challenge level is adequate and depends on individual factors. They also touched on the role of phased learning spaced over time, with repetition key to long-term memory retention.     Neuroplasticity, Emotion, and Attention Networks Elliott explained the concept of neuroplasticity and its role in memory retention, stating that repeated use of resources helps strengthen the connections between neurons. The group discussed its application to learning and development, with Scott Anderle inquiring how repetition could influence long-term retention. Elliott elaborated on how emotional connections, such as those tied to music, can regulate emotions and affect memory retention. The group also discussed the function of the dorsal and ventral attention networks in the brain, with Elliott explaining the focus of each and Scott Anderle proposing that individuals can train themselves to improve their ventral attention network. Elliott suggested that mindfulness meditation could help strengthen the dorsal attention network.

The credit union movement is one that champions women leadership. One of the founders of the CUNEB as Louise McCarren Herring, from Ohio. Our guest, Emily Leite is the Chief Advocacy Officer at the Ohio Credit Union League, with nearly a decade of state and federal credit union advocacy experience.   In this episode we cover: How the Ohio Credit Union League keeps the legacy of Louise McCarren Herring alive. Progress made with women in leadership in the credit union movement. Why credit unions should care about advocacy, because we are severely under represented 4 elements to advocacy for the credit union movement What you can do to better represent credit unions for advocacy   Links from show:   Click here to learn more about ServiStar's Emerging Leaders Workshop!   Get involved and find your credit union league chapter here!   Subscribe to ServiStar Leadership Podcast on your favorite streaming service

The tattooed nerd teaches us tips and tricks to make the most of our virtual trainings and meetings, which seem to becoming the norm. Patrick Kelley is currently the Distinguished Architect at Zoom and has previously worked for Microsoft.   In this episode we cover: What does it mean to Never Leave Good Enough Alone How to use zoom to enhance your role as an educator and presenter.  Zoom AI features to make your life more convenient. What tools Zoom has to use its platform as your call center The power of Zoom in the Microsoft ecosystem   Links from show:   Click here to learn more about our New Employee Bundle!   Follow Patrick Kelley to learn more about Zoom.   Subscribe to ServiStar Leadership Podcast on your favorite streaming service  

Financial literacy and autonomy in the 21st century will require our movement to understand, embrace and educate the paradigm shift of digital assets and decentralized/distributed technologies. What will we do when our member wants to use digital assets and protect their wealth? Executive Vice President at St. Cloud Financial Credit Union, Chase is a pioneering leader in the credit union sector and an active board member of the MN Crypto Council and a recognized speaker on digital assets and blockchain. Jon Ungerland, the Chief Innovation Officer at DaLand believes local financial institutions can contribute to the flourishing of democracy and quality of community life by ensuring fair and affordable access to capital and modern banking services; I know they can, but I’m concerned they won’t by default   In this episode we cover: How we foresee the government embracing crypto in the near future What is CBDC Risks that cryptocurrency poses to the credit union movement if we do not embrace it.     Links from show:   Click Here to earn your Credit Union PhD!   Click Here to stay up to date on crypto currency at cryptcouncil.   Subscribe to ServiStar Leadership Podcast on your favorite streaming service      

Service Excellence is what defines the credit union movement, but the recent ASCI survey on customer satisfaction begs to differ. In this episode we emphasize the need for maintaining attention to detail and customer satisfaction.   In this episode we cover: Where Chick-fil-A and credit unions are similar. Speed between credit unions and other financial institutions. The evolution of service excellence in the last 10 years What does the future of service excellence look like? How can you be a part of the movement to improve service excellence.   Links from show:   Click here to see American Customer Satisfaction Index to see how credit unions and banks compare today.   Free Resources - watch our leadership minute videos and get our free books to inspire you to give excellent service.   Interested in service excellence? Sign up for our course here.   Subscribe to The Credit Union Leadership Podcast on your favorite streaming service.

ServiStar is growing and scaling to be able to offer new solutions to help credit unions grow while maintaining the same level of consistency credit unions have come to us for. Our mission is to inspire transformational change in credit unions and to help us do that, we recently onboarded a new COO, @Chris Bryan  On this podcast, Chris shared his story of why working in this great industry got him hooked early on, who he trained in new hire orientation, and what he has in common with our CEO and producer.  Here is a sneaky peak at his recent accomplishments:  A new an improved learning library- did someone say "Masterclass"  Also these Bundle packages- new for 2024  2024 Program Bundles Get Yours Now! Contact us to secure your bundles and receive more information. Contact Us Ultimate Member Service Bundle Credit Union PhD Service Excellence Becoming a Sales Champion or Referral Sales Champion $247 $179 Launch your employees unparalleled growth through Our Credit Union PhD, Service Excellence, and Becoming a Sales Champion or Referral Sales Champion workshops. Your employees first dive into the rich history of financial cooperatives, where "people helping people" sets the cornerstone, in our popular Credit Union PhD workshop. Then, we’ll equip them with the skills and mindset to elevate your members’ experience to new heights through our Service Excellence workshop. In Becoming a Sales Champion, they’ll develop skills to improve your members' financial wellbeing by seamlessly presenting relevant products and solutions. Alternatively, for those in roles focused on referrals, our Referral Sales Champion workshop opens doors to unmatched expertise. Don't miss out on this extraordinary opportunity! Contact us now; this bundle is in high demand and workshop seats fill up quickly. Bulk Pricing Options: Quantity    Price     Discount     1–9 $179 28% 10–25 $149 40% 26–50 $129 48% 51–99 $109 56% 100+ $99 60% Premier New Leaders Bundle Emerging Leaders Coaching for Performance $1,898 $1,620 Unleash the potential of your new leaders with the Spring 2024 Emerging Leaders and Coaching for Performance development programs. Credit unions typically provide about two weeks of training to a new teller. But how much training is provided to a new manager? This is the best investment you can make in your new leaders! Our Emerging Leaders program equips your rising star with the foundations of leadership such as building trust, establishing themselves as leaders and managing their former peers. In Coaching for Performance, we arm leaders with tools to propel their team to new heights. We cover the difference between coaching and managing, how to effectively redirect undesired behavior, and ways to coach their team during a busy workday. This is a game changing bundle that empowers your new leader to craft a legacy of success. Contact us today! Bulk Pricing Options: Quantity    Price     Discount     1–4 $1,620 15% 5–9 $1,465 23% 10+ $1,299 32% Peak Performance Leadership Bundle Vertex Live Nationwide Coaching for Performance Emotional Intelligence $2,647 $2,249 Elevate your Top Talent's success with the Spring 2024 Vertex Live Nationwide development program, Summer 2024 Emotional Intelligence workshop and Fall 2024 Coaching for Performance program. Vertex Live Nationwide is our flagship program where leaders learn to deploy skills that will supercharge leadership performance, employee engagement, member service and profitability. Our Emotional Intelligence workshop is a dynamic and interactive program that dives deep into the core aspects of Emotional Intelligence, teaching essential skills for leaders to navigate both work and life with poise and mastery. In Coaching for Performance, we arm leaders with tools to propel their team to new heights. We cover the difference between coaching and managing, how to effectively redirect undesired behavior, and ways to coach their team during a busy workday. This is our most popular program for credit union leaders. Contact us today to unlock the gateway to stronger leaders! Bulk Pricing Options: Quantity    Price     Discount     1–4 $2,249 15% 5–9 $2,025 23% 10+ $1,799 32% Standout Branch Manager Bundle Becoming a Business Development Champion Vertex Live Nationwide $3,298 $2,799 Watch your Branch Manager soar to new heights with our Spring 2024 Becoming a Business Development Champion and Fall 2024 Vertex Live Nationwide development programs. Becoming a Business Development Champion equips branch managers with the knowledge and skills to thrive in today’s competitive financial landscape by leveraging market trends, growth opportunities, marketing strategies and strategic partnerships. Vertex Live Nationwide is our flagship program where leaders learn to deploy skills that will supercharge leadership performance, employee engagement, member service and profitability. Through cohort-based learning, your leaders will transcend boundaries, networking with other credit union professionals to gain fresh perspectives on credit union leadership. Don't let the competition outpace you. Contact us today to ensure a spot for your high-performing branch manager! Bulk Pricing Options: Quantity    Price     Discount     1–4 $2,799 15% 5–9 $2,515 24% 10+ $2,250 32% Back to All Events Our Solutions Events FREE Resources About Us Client Portals  Info@ServiStarConsulting.com  Like us on Facebook Follow us on LinkedIn This certification verifies that ServiStar Consulting has the equipment, environment, and skills to deliver a professional remote presentation to your credit union.

It's been a while since we did a BONUS episode.  We have never done an episode this impactful that wasn't a part of our regular cadence.  It was too impactful to hold for a regular release date. Do I have your interest yet!!???!!!- You need to listen to this podcast. @Walter Scioli- you have the floor, my man.  Here is the solution Walter raved about in the podcast: https://www.servistarconsulting.com/our-solutions/member-experience-builder Credit Union Member Experience Program Today's consumers have more options than ever for financial services. That means attrition potential is high for organizations that only invest in transactional assistance. To remain competitive, improving the credit union member experience is essential. ServiStar Consulting can help. Our credit union member experience program provides your team with the skills, resources and processes to transform their cultures and develop exceptional teams.   Member Experience Builder Features As part of our full-featured member services training for credit unions, our teams provide comprehensive tools to: ‍ Develop service standards. Better experiences start with robust processes for defining and delivering them. We'll show you how. ‍ Grow leadership, coaching and training skills. Modern workforces are more diverse than ever. ServiStar Consulting provides the people management knowledge your supervisors need for effective leadership. ‍ Create engaged teams with superior sales and service skills. An engaged workforce is more productive, which can lead to a healthier bottom line. We provide sales and services training for internal and external stakeholders, plus internal surveys to gauge sentiment and spur engagement. When you partner with ServiStar Consulting for credit union member services training, you'll also have access to our on-demand learning library and ongoing support. ‍ Our Process ServiStar Consulting uses a proven four-phase approach to improve credit union member experiences: ‍ Phase One — planning. Our scalable and customizable services begin with in-depth strategy planning with our executive and implementation teams. Phase Two — leadership training. During this phase, we provide supervisory staff with the foundations for becoming sales stars and coaching others for higher performance. Phase Three — employee training. Our skill-building workshops help grow your staff's confidence in identifying members' needs and recommending the best solutions to meet them. Phase Four — leadership and coaching development. This final phase builds on the skills introduced in phase two to further develop effective and successful people-management expertise. ‍ Why Your Credit Union Needs the Member Experience Builder ServiStar Consulting is a complete solution for better member experiences, founded and owned by credit union professionals and designed specifically for these organizations' unique needs. Our services help: ‍ Increase credit union income. Needs-based selling and high-performing teams position credit unions to thrive. Members who use more of your products and services naturally create higher revenues. Improve credit union culture. Positive organizational cultures and internal service nurture pride, accountability and efficiency. Better workplace values also help your credit union attract better talent. Increase credit union member engagement. Providing exceptional member experiences builds trust and loyalty. These feelings translate to less member attrition potential. Improve employee retention. Boosted workforce engagement and compelling rewards programs help credit unions keep their most qualified and highest-performing team members. Reduced turnover translates directly into savings on recruiting and hiring costs. ‍ Contact ServiStar Consulting for Your Custom Solution Our customized solutions deliver lasting change for improved credit union member experiences, higher revenue and more engaged and skilled teams. We draw on decades of firsthand credit union experience to tailor programs for your organization's unique challenges and opportunities. Take the next step and schedule a call with an expert or submit our digital contact form.   Enrich your credit union’s culture today. Enter your email address for access to actionable advice that will revolutionize your organization’s sales and service culture!  

Buy In, Boxing, and Bankruptcy....what do they all have in common?     se·man·tics the branch of linguistics and logic concerned with meaning. There are a number of branches and subbranches of semantics, including formal semantics, which studies the logical aspects of meaning, such as sense, reference, implication, and logical form, lexical semantics, which studies word meanings and word relations, and conceptual semantics, which studies the cognitive structure of meaning. the meaning of a word, phrase, sentence, or text. plural noun: semantics Such quibbling over semantics may seem petty stuff...some may say. But culture change and language go hand in hand in leadership.  Today we discuss with Mike Neill the difference between buy in and engagement and why it's important to search for the right one and not accept the other as sufficient in leading change.

Listen in to hear who CRASHs the podcast to open season 5 in our 25th year of helping credit union clients.    Also, Taylor Murray, CEO, and President of the podcast discusses tweaks we made to give you more access to our training at less cost!!    

Peter J. Benjamin joins us today on the Credit Union Leadership podcast to discuss leadership in mortgages today and in the future and what ServiStar and ACUMA are doing to help.  Peter J. Benjamin, CMB Peter J. Benjamin, CMB is the President of the American Credit Union Mortgage Association (ACUMA). A mortgage professional with 20 years of experience, Benjamin has held various positions throughout the mortgage industry including Senior Vice President of Mortgage Lending for Lafayette Federal Credit Union in Rockville, MD. During his time at Lafayette Federal, Benjamin led a high-performing mortgage team that exceeded production and budget goals each year, reduced the Credit Union’s cycle times to the industry required timeframes; and improved the credit union’s application pull-through rate. As an association, Benjamin wants to see ACUMA members continue to foster the collaborative spirit that has made the association so great and work together to support the American Dream of homeownership. He sees ACUMA as a vital education arm that helps Member Credit Unions gain market share in the mortgage industry. Benjamin plans to grow membership in ACUMA to bring its unique and strong value proposition to more and more credit unions, so they become stronger mortgage lenders and credit unions capture more market share across the country. He plans to engage with the organization’s affiliate members and sponsors to strengthen the partnerships. And finally, he will seek to continue delivering the highest quality education and networking events. Benjamin holds a Certified Mortgage Banker designation, sits on the Advisory Counsel for a George Washington University School of Business leadership certificate program and is a Six Sigma Black Belt. He spends his personal time with his wife, Danielle, and their three kids. A DC-area native; he enjoys hiking through our National Parks system, brewing in his basement home brewery, and spending quality time with his family. Peter J. Benjamin, CMB Organization President   Join ACUMA today for energizing experiences! JOIN ACUMA TODAY!

Taylor Murray recently interviewed CU Broadcast- this is the B Roll that didn't make it on the first podcast, enjoy Mike Larson- the rest of the story. About NBC TODAY Show's Jean Chatzky Interviews CUbroadcast is a credit union talkshow. It is a collection of informative, online video interviews discussing today’s credit union issues and trends with some of the industry’s finest innovators, ambassadors, and game changers. We interview industry leaders and experts nationwide from credit unions, CUSOs, vendors, regulators, league officials, media, and more. We get their take on the latest industry trends, what we can learn from the past, and how to keep this industry moving forward and better serving its millions of members now and well into the future. Video Services We have also added a number of Video Services that will allow you to tell your story in a unique and refreshing way -- in an objective, non-scripted interview format that lends a ton of credibility to your message and organization. Let your audience see your story told through video. Nothing is more powerful or shareable than this medium in today's marketplace. Take advantage of this cost-effective, time-saving process to enhance your trusted leadership position for increased business and branding. We're always looking for ways to make this industry better. If you have any input and expertise in this area, we want to interview you! Let's connect today at mike@cubroadcast.com.

Community Choice Credit Union is a 1.68 Billion dollar community influencer in Michigan. Their partnership with the University of Maryland, Filene, and ServiStar has allowed them to come to the market with a complete program to educate it's employees using CUNA's FICEP training and teach them the soft skills needed to take that training and implement it with every member, every time, where they are at.    Simply said, Choice Map helps members achieve the life they desire.    Stacey Ferris, is the training manager over the program and is willing to help your credit union out as well. She can be reached at sferris@communitychoicecu.com. You can also contact our producer, Scott Albrecht who developed this two-and-a-half-day training to learn more about how it can be delivered at your credit union. Contact Scott on Linked In using the link below: Scott Albrecht   Interested in participating in our 25 year anniversary podcast? Email: Scott@ServiStarConsulting.com to be on air and share your favorite memories of Mike and the team and how they were able to influence your credit union and you. 

Trick or Treat!!! It's ServiStar Consulting, here to offer you tricks you can use with your credit union...see what we did there?  :)     In this episode, we have a treat for you: a chat with Vicky Franchino, Industry Ghost Writer.    Vicky fills listeners in on what ghostwriting is, why your credit union might need a ghostwriter, and how you can track down a ghostwriter of your very own. Plus, she weighs in on the question every enquiring mind wants answered, “Is candy corn awesome?”    Stay tuned to this incredibly spooky episode of the Credit Union Leadership Podcast!  To contact Vicky and have her ghost write for your credit union- email her or visit here website:  vickyfranchino.com vicky@vickyfranchino.com Also, if you want to get a free copy of the article I wrote on Business Development that Vicky helps us with, check that out by emailing me at Scott@ServiStarConsulting.com. And yes, Vicky also proofed these show notes for me because she is a nice human being :) 

It's our podcast founder and ServiStar Cheif Learning Officer's birthday and as a gift to the listener, we give you a behind-the-curtains look into what goes on at Vertex Live Nationwide. In this part two of two podcasts, we listen to the 2021 version of Mike Neill on his birthday leading our first-ever Fall Vertex Live Nationwide course through the topic of Employee Motivation. We spend a lot of time in Vertex covering the topic of employee motivation, so this podcast is meant to be more of a taste of the content. Enjoy.    If you are more of a full plate learner- sign up for an upcoming Vertex Live Nationwide class here: ServiStar Consulting | Events

It's our podcast founder and ServiStar Cheif Learning Officer's birthday and as a gift to the listener, we give you a behind-the-curtains look into what goes on at Vertex Live Nationwide. In this part one of two podcasts, we listen to the 2021 version of Mike Neill on his birthday leading our first-ever Fall Vertex Live Nationwide course through the topic of Coaching for Performance. We spend a lot of time in Vertex covering the topic of coaching, so this podcast is meant to be more of a taste of the content. Enjoy.    If you are more of a full plate learner- sign up for an upcoming Vertex Live Nationwide class here: ServiStar Consulting | Events

Chase Larson is a friend of the podcast and is the Chief Lending Officer at St. Cloud Financial Credit Union in Minnesota.  In today's episode, Chase shares his expertise in crypto, how he is looking to use it at his credit union, how others have utilized it at their credit unions/banks, and what the future holds for this technology in your credit union's future.  To connect with Chase to find out more, email him at: chasel@scfcu.org   Chase Larson has almost 15 years of banking and finance experience. He has expertise in mortgage lending, business banking and SBA lending, and crypto utilization at credit unions.    

Jill Sammons, Senior Vice-President, Marketing & Strategic Communications Jill Sammons Vice President, Marketing & Brand Strategy BCU Jill has more than 30 years of credit union marketing and business development experience, beginning in 1991 when she joined BCU. Her work currently includes putting Purpose Into Practice to drive brand value, member acquisition & product engagement, B2B2C relationship management, and improving the financial well-being of everyone BCU serves. She is recognized for her ability to manage strong cross-functional teams, communicate effectively, and positively influence others, and her commitment to empowering people to discover financial freedom is reflected in everything she does. Jill received her bachelor’s degree from the University of Illinois at Urbana-Champaign, an MBA from Lake Forest Graduate School of Management, and is a graduate of the CUES Strategic Innovation Institute through Stanford University Graduate School of Business.    On today's credit union leadership podcast, Jill shared the important power of finding your why and building an architect framework around your brand narrative to allow for the purpose to speak through the organization through how it is seen internally and externally. The promises we make, the tagline, and the mission statement all must come after we identify our authentic selves. Then we can begin the narrative of how it sounds through purpose statements, tag lines, and service promises. Everyone is a branch ambassador in this model and serves the purpose of the credit union every day.    Some other podcasts she has been spotlighted on: https://www.youtube.com/watch?v=o0fTByj2NEs https://filene.org/blog/thinking-outside-the-box-on-healthcare-and-financial-well-being https://businesschief.com/company-reports/bcu-leveraging-todays-tech-tomorrows-well-being https://www.cuinsight.com/press-release/bcu-is-giving-away-up-to-20-scholarships-to-college-bound-high-school-seniors/ https://www.savvymoney.com/news-and-stories/wp-content/uploads/2020/02/BCU-Partner-Story-FINAL.pdf    

Mike Lawson is the face you have seen across the industry for over 20 years with over 5,000 videos with CUbroadcast, a credit union talk show. In this episode of the Credit Union Leadership podcast, Taylor Murray interviews the interviewer. Mike Lawson is putting all his marketing, journalism, humor, and video innovation to work and as a result since 2008, there has been a collection of informative, online video interviews discussing today’s credit union issues and trends with some of the industry’s finest innovators, ambassadors, and game-changers. To learn about Mike and CU Broadcast visit his website here: https://www.cubroadcast.com/about.html He also gave a shout-out to the podcast our founder did with our good friends over at Canvas credit union- check that podcast episode 72 of  "In the Room, w/ Todd Marksberry",  https://podcasts.apple.com/au/podcast/e72-mike-neill-executive-director-servistar-llc/id1481513677?i=1000524451068

Email me for my employee discount Scott@ServiStarConsulting.com for this upcoming Vertex Live Nationwide Fall Program in this nationwide series you will also get access to : On-Going Learning Twelve-month access to the following Computer-Based Management Training Courses from the Vertex Library.  Delegation Team Building Coaching for Performance Employee Motivation Strategic Thinking Leadership Accountability Interviewing All participants will have unlimited access to the trainer, for twelve months from the date of they attend the management workshop for questions, troubleshooting, consultation, etc.  Investment Summary  $1350 per participant when 20 or more trained. Register your team now. ServiStar (servistarconsulting.com)