Service Excellence: Why Freaky Fast Is Not Enough
Update: 2024-01-11
Description
Service Excellence is what defines the credit union movement, but the recent ASCI survey on customer satisfaction begs to differ. In this episode we emphasize the need for maintaining attention to detail and customer satisfaction.
In this episode we cover:
- Where Chick-fil-A and credit unions are similar.
- Speed between credit unions and other financial institutions.
- The evolution of service excellence in the last 10 years
- What does the future of service excellence look like?
- How can you be a part of the movement to improve service excellence.
Links from show:
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