In this episode I'm diving into a topic that has been a thorn in the side of dealerships for as long as I can remember – the used car department.You’re probably wondering, “What do happiness and the used car department have in common?” Well, in more ways than one, both seem to slip out of reach just when you think you’ve got them figured out. But here’s the kicker: just like happiness, a successful used car department is achievable—if you know the six critical areas to master. From inventory ...
Alright, friends, buckle up because this episode is going to completely reshape how you think about the used car game. If you've been in the industry as long as I have (and that's 45 years, but who's counting?), you know the used car department can either make or break a dealership. But why is it still such a puzzle for so many? What is it about used cars that makes even the most seasoned dealers scratch their heads?Today, I’m sitting down with none other than Jasen Rice, the guy who’s been q...
In today’s rapidly evolving automotive industry, one thing is clear—used car acquisition is no longer just a piece of the puzzle; it is the puzzle. In this episode, I sit down with Frank Knox, Vice President of Unique Auto Sourcing, to explore the vital role of acquisition in the future of dealerships. Frank draws from his 23 years of experience, including 18 years with CarMax, to share invaluable insights on how dealerships can pivot their strategies to compete with industry giants like CarM...
Hey, it’s David here. I’m going solo on this one, and I’ve got something on my mind that I just couldn’t wait to share with you. Let’s talk about something that might make a few people uncomfortable, but it’s too important to ignore—your used car department.For years, we’ve all been conditioned to believe that the new car department is the beating heart of our dealerships. But here’s the thing: times have changed. The real secret to future-proofing your dealership’s profitability lies in your...
In this week's episode I’ve got something truly special for you in this episode. I sit down with Napo Rumteen, a veteran in the automotive industry and the innovative mind behind Interactive EQ. Together, we explore the often-overlooked yet crucial element of emotional intelligence (EQ) in hiring and team building. Napo shares his journey from working with industry giants to founding a company that’s set to revolutionize how we assess and develop talent.But what’s really going to blow your mi...
What if the very thing holding you back could become your greatest asset? How do fear and anxiety influence your success—both personally and professionally? In this episode, we explore these questions and more as we delve into the dynamics of fear with Stephen Dietrich.Stephen Dietrich is a partner at Holland & Knight, where he specializes in dealership law, including mergers and acquisitions (M&A). Beyond his legal expertise, Stephen is an author who has dedicated himself to understa...
Welcome to the David Spisak Show! I'm thrilled to have you here for an enlightening conversation with Robert Hollenshead, a true legend in the retail automotive industry. If you've been in the business over the last few decades, you undoubtedly know Robert. For those who don't, Robert is a pioneer in the wholesale automotive market with over 40 years of experience, developing transformative tools like AccuTrade and Headstart DMS. Today, we dive deep into the evolution of the industry and expl...
In this insightful episode, Justin Shanken, CEO of Black Breach, returns for a deeper dive into the critical issue of cybersecurity in the automotive industry. Our conversation begins by revisiting the massive cyber attack on CDK, exploring its far-reaching implications, and understanding what lessons dealerships can draw from it. Justin's expertise sheds light on how the industry can better protect itself against similar threats in the future.What We Discuss In This Episode:We delve into the...
Yaron Rosen is the CEO of Fuse Autotech, a company revolutionizing the automotive retail experience with its innovative point-of-sale system. Yaron's career began in the Israeli Air Force, where he rose to the rank of general and served as the chief of the IDF Cyber Staff. After retiring from the military, he founded two cybersecurity startups before taking the helm at Fuse Autotech. Yaron's unique blend of military discipline, entrepreneurial spirit, and technological expertise positions him...
In this eye-opening episode, I sit down with Justin Shanken, the founder and CEO of Black Breach, to uncover the alarming realities of cybersecurity threats facing the automotive retail industry. As the recent CDK Global ransomware attack has demonstrated, dealerships across the country are at significant risk, with potential losses estimated between $600 million and $1 billion. But what exactly happened, and how can dealerships defend themselves?What We Discuss In This Episode:Justin takes u...
Todd Caputo is a seasoned professional in the retail automotive industry with extensive experience managing both independent and franchise dealerships in New York. He currently runs a consulting firm that collaborates with vendors, tech creators, and top dealerships across the country. His mission is to elevate businesses and their teams to the highest levels of success through strategic guidance and innovative solutions.What We Discuss In This Episode:In this episode, Todd Caputo and I discu...
We’re almost halfway through 2024, and time seems to be flying by faster than ever. Are you on track to achieve your goals this year? Or do you feel like you’re still in the starting blocks while everyone else has taken off?In the latest episode of The David Spisak Show, I dive into strategies to assess your progress and set yourself up for an incredible second half of the year. Whether you’re a student, entrepreneur, franchise owner, or in any other profession, this episode is packed with in...
Welcome to the David Spisak Show! I'm so glad you're here, and I deeply respect the time you invest in listening to these episodes. Today, I have the privilege of introducing Michael Porro, Managing Partner at Honda World in Louisville. If my goal is to bring you immense value, Michael is about to make my job incredibly easy. Get ready to gain insights that could transform your approach to business and life. What We Discuss In This Episode: Michael reflects on the evolution of sal...
Scott Wingo is a serial entrepreneur and the CEO and founder of Spiffy, a company revolutionizing car care through a unique blend of digital and physical services. With a background in engineering and a track record of successful ventures, Scott brings a wealth of experience and insight into transforming traditional industries through technology.What We Discuss In This Episode:We dive deep into Scott’s journey from a small-town engineer to a serial entrepreneur who has successfully taken comp...
What if the future of the global automotive industry lies in the hands of China? Can American and European automakers withstand the tidal wave of Chinese EV dominance? These are the questions we tackle in this episode, where the insights might just redefine your understanding of the auto market's future. What We Discuss in This Episode:I have the unique pleasure of continuing my conversation with the brilliant Michael Dunne, CEO of Dunne Insights. Michael is not just an innovator b...
Have you ever wondered why you make certain choices when buying or selling? Is it always about getting the best price, or does the experience matter more? Why do we stick to old habits and methods that no longer serve us well?What We Discuss In This EpisodeIn this solo episode, I explore the intricate and often overlooked dynamics of price versus experience in our buying and selling decisions. This discussion is not just theoretical but deeply rooted in real-world scenarios that affect every ...
Is the electric vehicle (EV) revolution facing an unexpected twist? Why are major automakers hesitating and what role does China play in the global EV market? Tune in as we dive deep into these pressing questions with Michael Dunne, the global authority on EVs. Discover why "everyone other than Tesla should be terrified of BYD" and what it means when every car is made in China.What We Discuss In This EpisodeWe start by addressing the unexpected drop in EV sales penetration globally. Coun...
David J. Long is not your average auto industry executive. With decades of experience under his belt, David has spearheaded groundbreaking initiatives in the auto sales landscape. As the executive GM at Hansel Auto Group, he's revolutionized the way dealerships procure used cars, setting up highly successful buying centers that have transformed the industry. His consulting firm, David J. Long Consulting, has helped numerous dealerships achieve unprecedented success, earning him a reputation a...
Ever wondered what happens when the interviewer becomes the interviewee? Join me, David Spisak, on an unexpected journey as my guest, Brad Mugg, turns the tables and delves into my own story.What We Discuss In This Episode:After Brad Mugg turns the tables and decides to interview me instead, the conversation takes a fascinating turn. Initially taken aback by the shift in roles, I find myself delving into various aspects of my life that I rarely discuss publicly. Brad's probing questions lead ...
In this episode, we delve into the ever-evolving landscape of the retail automotive industry with three distinguished guests: Steve Greenfield, founder and managing partner for Automotive Ventures; Cliff Banks, a legendary journalist in the retail automotive field; and Paul Daly, affectionately known as the "King of the flat bills" for his energy and insight into the industry.What We Discuss In This Episode:Our conversation kicks off with a thought-provoking exploration of the polarizing natu...